China Southern's economy seats are spacious for legroom and seat width and the entertainment system is well stocked with movies/TV shows/music. Some entertainment systems will also com with a USB port to charge your device (if it's allowed to be used). All seats come with pillow and blanket to keep you warm throughout the flight.
Any mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so don't expect to do anything with your mobile phone which means you're basically using their entertainment system. They will stop and tell you midflight to turn off your phone.
Food was horrible, no soap in the bathrooms, and boarding/deboarding in Guangzhou was a test of patience. Having been through Guangzhou twice, despite there being multiple gates for planes to pull into for arrival, they'll always deplane you to the tarmac where buses will be waiting. They'll then drive you to an arrival's terminal where you're forced through a long line that leads to a China Southern desk for them to stamp your boarding pass to wait for your next flight. This line was 30 minutes long for our plane alone and increased as more arrived. Boarding was the same where you get on a bus, stand for 10-15 minutes while they drive you to a plane that was for whatever reason was attached to another gate that no one had access to and you've climbing stairs to board again.
The airport itself is devoid of many food or coffee shops and what's available is expensive and of low quality/taste. Expect to see endless construction, many unclean bathrooms where the toilet seats don't even fit the toilet they've been attached to, and lack of soap in the bathrooms.
Packets of lunch rolls were lying on floor, in front of toilet door. Crew cannot understand any Enhlish. Crew understand what is "vegetarian". There is no sugar substitute available. There is no diet coke, Pepsi or any oth r t dirt soft drink. Tea is served vold. Asked for a wheel chair support ... attendants come and tells ... we don't have enough staff .... we will only take ladies. Front row seats were empty .. crew removed the cushions from seats so nobody can use them. ....
Everything and anything about the crew, there mentality and thinking is horrible
crews are not accommodating, doesnt understand / speak english well. Being in international flight they should hire flght attendant who can soeak and understand english well. staff in pv china airport are so rude even the manager in check in baggage. Horrible experience.
staff doesnt understand / speak english well. staff so rude.
Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
Great flying skills of the Pilot... really smooth flight... good take off and landing... the captain kept us up- to-date with any turbulence... great entertainment...enjoyed the movies... crew members do not smile but were efficient...
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