Options for food. There were no vegetarian options.
We appreciate your excellent customer service. My 88-year old Mom enjoyed your rest room with companion care, suitable to our needs. Your relentless patience, sincerity and humility struck chords remarkably in our hearts. You treated everyone fairly. Thanks for keeping us all safe and secure. :)
There were about 20 people on the flight. It was like getting business-class service from the crew.
Cons: "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
Pros: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Cons: "The movie selection could have been much better for such a long flight."
Pros: "Seat super comfy"
Cons: "All okay"
Cons: "Boarding in New York could have been better organized"
Cons: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Pros: "The crew members polite and nice."
Cons: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Pros: "crew was professional, attentive and polite"
Pros: "No... no... no...."
Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Pros: "Very helpful and polite"
Cons: "I got a sore but comes the seat was not very padded"
Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"
Pros: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Cons: "The second meal (light lunch, i think) had dry shredded chicken."
Pros: "The service"
Cons: "Landing was horrible worse landing I have ever had"
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Pros: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Cons: "Can’t think of any thing"
Pros: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
Pros: "JAL is great!"
Cons: "Cold food"
Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."
Pros: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"
Pros: "Boarding and crew"
Cons: "Lost luggage"
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Cons: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Cons: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Pros: "The Japanese crews were excellent on board."
Cons: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Pros: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Cons: "I wish all the seats were like first class. We were in economy class"
Pros: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "Great flight, great staff. The food wasn't bad either."
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Pros: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Cons: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Pros: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Cons: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Cons: "Free Wi-Fi would be nice"
Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."
Cons: "Some turbulence awoke us midway through the overnight flight."
Pros: "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
Cons: "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Cons: "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"
Pros: "Plane is comfortable"
Cons: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Pros: "Price is good"
Cons: "The food can be more improve"
Pros: "Crew were very gracious and kind."
Cons: "Food not as good as before"
Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Pros: "Flight attendants were very friendly, professional and helpful"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Cons: "Excellent flight service no"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."
Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"
Cons: "The desserts. The bun."
Pros: "Love the promptness of services, always with a smile!"
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Pros: "food. schedule was on time"
Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"
Cons: "too long a flight 17 hours from SFO to Singapore"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"
Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."
Cons: "It is really good experience. All the flight attendants are good"
Pros: "Crew, plane, punctuality"
Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."
Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Cons: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Pros: "everything, excellent job"
Cons: "cramped uncomfortable seats freezing cold in the plane"
Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."
Pros: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Cons: "I have no complaint"
Cons: "Cabin too hot"
Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."
Cons: "delay for 2 hours without notice"
Pros: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
Cons: "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
Pros: "Good aisle seat given & very good food selection and in flight crew service"
Cons: "Better organize boarding sequence, I notice the space limitation in the line for boarding."
Cons: "I am a vegetarian. My food was not yummy."
Cons: "The entertainment options were not reflected online"
Cons: "Seats in economy are very tight and I'm thin. The movies were not as current as advertised. The crew was not very friendly."
Pros: "On time departure and arrival"
Cons: "The food"
Cons: "Better movie selection"
Cons: "Can you recommend a place to stay overnight at the Taipei airport?"
Cons: "Great experience, will use EVA again."
Pros: "The food was pretty good and the crew was very attentive. Checking was easy."
Cons: "Nothing really."
Pros: "Quality of food was good"
Pros: "Bigger space for legs room"
Cons: "The food"
Cons: "Space between seats - boarding time - food quality"
Cons: "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"
Cons: "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
Pros: "Flight is online"
Cons: "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
Cons: "Food was little disappointing this trip..."
Pros: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Pros: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Cons: "Orderly boarding"
Pros: "Crew was very accommodating!"
Cons: "Just being in the plane in general. Sitting for 12 hours is really uncomfortable"
Cons: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
Pros: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
Pros: "Everything- from customer service to comfort"
Cons: "Delayed and I wasn’t able to make it to my connecting flight to cenu"
Pros: "Timing of light dimand meals"
Cons: "Long and inefficient boarding, didn’t save my seat selection and reassigned me to an uncomfortable seat"
Pros: "So so sevice"
Cons: "Not that friendly and almost missed connecting flight Taipei to Hong Kong. Flight departure was delayed about 40 mins and I had only 25 mins to catch the flight and no one helpful when I asked two flight attendants."
Cons: "the boarding was a mess because there are two very close schedules in 12am"
Cons: "Food ia not that good. Need to have more flavoryy"
Cons: "Flight was too long."
Pros: "Loved the airline. Flight attendants in economy were the best I've encountered"
Cons: "Some more clarity on carry-on limits would be helpful as would participating in TSA Precheck for US travelers."
Pros: "Service and boarding were very nice and smooth. Food and entertainment were excellent."
Cons: "Salad dressing tasted weird."
Pros: "Clean and efficient. Catered to our needs. Definitely would travel them again."
Pros: "I was able to request a special meal, vegetarian, before my flight, food was served hot and very tasty"
Cons: "For me, they always leave the lights on way too long. But did find a nice blindfold in the bathroom to block out the light."
Pros: "Timely flight, no delays."
Cons: "There were no issues."
Pros: "Was given emergency exit seating. .. More leg room. .."
Cons: "Could not recline. ..Could not sleep in upright seating. .. Passenger behind me had no leg room. ..."
Pros: "the food on eva was better than delta and united--definitely edible unlike the others. the stewardesses are a little bit stingy with the wine. they give such tiny tiny portions-like 2 ounces at a time--they said i might get drunk. no one can get drunk with what they give. the stewardesses are polite enough. the entertainment was pretty good--good choice of movies. like all other airlines, the seats are too squished together. more room would have been appreciated."
Cons: "i answered this already"
Pros: "Flight comfortable but would have liked more water throughout flight"
Cons: "Service speed"
Pros: "Seat, service and food were excellent"
Cons: "No negatives on this flight"
Pros: "Liked the service and inflight movie and such"
Pros: "cheap airfare that includes check-in baggage, clean restrooms"
Cons: "Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)"
Cons: "Take height and weight when booking flight."
Pros: "The boarding was easy and the planes were on time"
Cons: "The movie/TV selection was not very good and the weight limit for an international flight was very low."
Pros: "Like most were the friendly and professional crew, nice big screen individual entertainment system with many movies, clean bathrooms, and my seafood meal was awesome!"
Cons: "Didn't like that we departed almost an hour late for no apparent reason - something about waiting for luggage to be loaded. The side dishes on the entree could be better."
Pros: "I loved all the ammenities like slippers, blankets, and also the bathroom ones like toothbrush and sanitary pads. This proved your airline has great attetion to detail. Also the food selection was delicious."
Cons: "The tomato juice was super watery and tasteless. I was expecting a thick and savory tomato juice like the V8 or Calamaro brands, which most airlines cary. Also the head sets provided weren't the best they didn't fit well and were cheap quality."
Cons: "The passenger who sat next to me had disgusting, stinky breath for the entire flight. Had nothing to do with the airline. Lol."
Pros: "Personal in-seat entertainment; chinese breakfast (jook) was good. Very nice pillow and blanket in economy"
Cons: "Special meal (vegetarian Hindi) was terrible. Seats didn't recline much in economy class. Bathroom not cleaned very often."
The crew is horrible. Especially at the ticketing and checking counter. Very irresponsible, lazy and no emphathy.
More monitoring of passengers wearing musks. Some passengers had their musks off and flights attendants didn’t enforce. That was disappointing
Pros: "Easy Boarding, nice crew"
Cons: "More vegetarian food options"
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Cons: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Pros: "Q Suite business seats are the best with excellent service & delicious variety of meals."
Cons: "Nothing. Every thing was great!"
Pros: "The crew was amazing:)"
Cons: "The availability to have vegan meals...."
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "Everything was great"
Cons: "I advise Qatar Airways"
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Pros: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Cons: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Pros: "Great crew and front desk"
Pros: "They are the best"
Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Cons: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Pros: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Cons: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."
Pros: "all nice"
Cons: "nothing but avoid bread"
Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"
Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"
Pros: "business cabin nearly empty. comfortable seats"
Cons: "Expensive WiFi"
Pros: "They do their job well"
Cons: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Pros: "Great hospitality"
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Cons: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
Pros: "5 star service"
Cons: "no wifi"
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Cons: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Pros: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Cons: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Pros: "The crew was friendly and very attentive."
Cons: "The plan was very hot and made the experience less than desirable."
Cons: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Cons: "Dnt have anything to say what I dnt like. Everything is great."
Pros: "Smoothe landing"
Cons: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Cons: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Pros: "Crews behavior was amazing"
Cons: "Menu/food Less choice"
Pros: "Staff were friendly, food was good, and the plane was nice."
Cons: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Pros: "I liked everything about the flight and the service was great!"
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "It was not a full flight. It was ok."
Cons: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Pros: "Crew was very nicker- great seats, not crowded"
Cons: "Layover in Seoul at 3.30am. Nothing is open - even the lounge does not open until 5am"
Pros: "comfort and ease of transfer"
Cons: "food needs a little bit of improvement"
Cons: "The gate change notification on my phone was excellent"
Pros: "Good service"
Cons: "Update new movie"
Pros: "Crew was very helpful and kind."
Cons: "Improve entertainment.. more shows with subtitles ."
Pros: "By far the best airline, service, crew, etc, I’ve ever flown with! I love Asiana Airlines!"
Cons: "Seriously, nothing. It was great!"
Pros: "The flight crew was great and met my expectations."
Cons: "I flew on 4 separate planes and each one of them had noticeable issues with cracked interior components and torn materials. My seat was reassigned at check-in from the one I has selected 2 months earlier without notifying me. I went from a window seat to an aisle set for a 12+ hour flight."
Cons: "More subtitled movies in English."
Pros: "The food and the service"
Cons: "4 hours layover plus 3 hours delay. Horrible."
Cons: "I’m regarded as disabled, usually I have TSA pre-check privilege in most of the airline I took before but unfortunately, I couldn’t get any from Asiana. The guy helped me on checking in told me that AsIan’s didn’t provide this service to the customer. I felt not quite happy but ok with this. The one made me feel upset is they didn’t give me pre-boarding even though they already noticed that I’m disabled. I needed to wait on the line for over 25 minutes, my left leg very tired. I can walk but I can’t stand for long time, it hurts my back and leg. I got almost same style Vegetarian food in both dinner and breakfast, all vegetables, no tofu at all."
Pros: "Very nice crew."
Cons: "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
Pros: "Tons of leg room."
Cons: "No soap in bathroom"
Cons: "Flight was late leaving San Francisco, connecting flight from Seoul to Manila was also late. Service was okay. Entertainment okay."
Pros: "Great airline staff, good food, smooth flight."
Cons: "Fewer movie selections than other airlines. Would have liked a small pouch of personal kit—toothbrush, eye mask, etc."
Pros: "Food was good, friendly service"
Cons: "Movies were not good, not enough selection"
Pros: "I liked the seat and having a full row. Food was better and healthier than most airline food. I had the Korean dinner of bibimbap with miso soup and pickled radish and the Westerm breakfast of a cheese omelette with vegetables and a fruit cup."
Cons: "Too hot! Hard to sleep when it’s near 80 degrees. Tip: sprinkle water on blanket for a cooling cover."
Pros: "I love the friendliness of Asiana Airlines crew. I know I will have what I need to travel comfortably."
Pros: "The comfort of seats and leg room. Professional staff, excellent cuisine."
Pros: "The crew was very nice and polite.."
Cons: "I liked everything .."
Pros: "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
Cons: "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
Pros: "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
Cons: "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."
Pros: "I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch."
Cons: "My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there."
Pros: "very attentive and kind hearted flight attendants, asiana airline always gives me the best impression and satisfying flight experience always. Thank you always!"
Cons: "the aircraft I was in supposedly provide wifi service, however I could not connect to it,tried and checked several times during the flight,it was not available. Except that part,every other parts:perfect!"
Cons: "I don't like the first come first serve boarding system its chaos out there"
Pros: "The large leg space/room!"
Cons: "The food was limited and it's actually not that good."
Pros: "Toothbrushes/paste and mouthwash were provided in flight restrooms. Staff frequently came by and checked on passengers with drinks or snacks to ensure optimum comfort. Flight staff boarded the plane swiftly while also greeting each passenger warmly. In flight meals were great. Flight was short which was happy."
Pros: "Cleanliness, friendliness and calm flight. Food selection in Economy was limited but quality of Korean offerings was good."
Cons: "Some restrooms were not supplied properly. Would have appreciated hot towel or other refreshment before landing after 12 hour flight."
Pros: "The service was top-notch, and so was the food. On my flight from San Francisco to Korea, things were just fine, Though I wish I had the window seat that was actually adjacent to the window, and not separated from the window by a desk/table arrangement. Aside from that, everything was grand."
Cons: "The flight from Korea to Bangkok was a different story. The seats resembled those you would find in premium economy on other airlines. While the food and service were good, the entertainment was abysmal. Basically, you were watching TV with poor quality reception and no ability to choose what you wanted to watch other than flipping through the channels to see what was already on. Although this was nearly a seven hour international flight, The entertainment package felt like something you would encounter on a cheap charter bus to Vegas. If I knew this was the aircraft I would be taking, I would never have booked on Asiana. The flight to Bangkok was really substandard."
Pros: "Staff were excellent. They're the big part of the reason why we fly Asiana. American-owned airlines are rude, old and crabby."
Cons: "The food was hit or miss. Our first meal was ok. 2nd meal was just a sandwich which is not that great. The 3rd meal which was chicken was dry and tasteless. My husband and I couldn't eat it. It's like eating a styrofoam cup."
Pros: "i think asiana is one of the best airline in market for their professional services. thanks."
Pros: "The food was decent for airline food, and the crew was friendly."
Cons: "Way too much turbulence. Not sure if this was due to being at the back of the plane or if the weather was bad, but it was constant and very jarring. For a 12 hour flight this makes things extremely uncomfortable. Also the plane was a little older and the seats were hard and uncomfortable. The in flight entertainment system was also hard to use, unresponsive touch screen and strange little remote. Additionally we sat on the tarmac for an hour waiting for flight documentation. This not only caused us to miss our bus once we arrived at our final destination, but also added another hour to an already very long flight. The captain was not very forthcoming with information about the delay. Overall the experience was unpleasant and I don't look forward to having to repeat it."
Pros: "Crew friendly and helpful. Plane clean, food not great but decent. Takeoff right on tme."
Cons: "Cramped seating, no leg room, made for a long, uncomfortable 11 hour flight. Small selection of movies."
Pros: "Asiana service"
Cons: "Old plane. Small screens and worn out fixtures."
Pros: "Very comfortable, good service. Only thing I didn't like was the way they do the entertainment system. You change "channels" and to watch the thing you want you have to find it and then rewind to the beginning. The music channels loop after about 6 songs."
Pros: "The attendants are super nice."
Cons: "I do not like the time of departure. People can still work if the flight is at night and not at 1230PM."
Pros: "Crews are very attentive and great with their service!s. Way better than many big Asia airlines!"
Cons: "The plane OZ 211 is so old and the entertainment system is very very old! The seats aren't very comfortable either!"
Pros: "Boarding and on time flights"
Cons: "No personal tv on flight"
Pros: "Friendly crew and staff"
Cons: "Food was just okay No power outlets in economy seats Short delay"
Pros: "The cabin was surprisingly warm unlike other airlines I've been on. They also provided nice toiletries in the bathroom like face toner and mouth wash."
Cons: "The seats were a little uncomfortable especially for such a long flight"
Pros: "The crew"
Pros: "Crew were very attentive and personally escorted us to our connecting flight to make sure we made it on time, as our first flight was delayed. Decent amount of leg room."
Cons: "Flight 1 hour delayed. Seat is kinda hard."
Pros: "Everything was Ok. I appreciate Asiana airline. When I was stuck in Air port for 8hours, they saved me. I had a lot of luggages at that time. Because I would go back Korea. They were so nice and helped me quckily."
Cons: "Entertainment - difficult to find movie channel guide"
Cons: "UNITED CONTINENTAL SERVICE GOT ME TO HOUSTON ALIVE. BUT EVERYTHING ABOUT THE TERMINAL AT SFO TO THE AIRPLANE (A 320) AND SERVICE ON BOARD ARE VERY DISAPPOINTING AND I DREAD MY RETURN FLIGHT."
Cons: "Flight attendants were inattentive & plane was dirty"