STARLUX Airlines has great staff and crew. Well organized for quick boarding of such a large plane out of Phoenix to Taipei. Interior of the aircraft was that of deluxe aircraft.
Was not able to buy wifi on the plane given, not available for economy tickets. Was not clear when buying the ticket that this was the case.
Customer service in Hanoi needs work, outside of that, everything was good.
Premium economy seats that I paid extra are not worthed.there was not much difference from the regular economy seats yet I paid alot more for it Disappointed
It did not feel like a luxury airline. We had booked premium economy and opted for AVML meals. This was one of the worst meal in any of the flights and I’m a frequent flyer. No great snack options were available. Drink selection was limited to wine and beer. On a long flight, you need a variety of food which was unfortunately not available. The seats were just OK and the foot rest are not comfortable.. Airline staff for courteous Audio and video section is extremely limited
Hostesses were very nice I am disappointed that I paid extra 900$for premium economy which wasn't much upgraded from regular economy, I have wasted my money on this trip 😫
The food was amazing good especially for evonoply. The seats were comfy more then usually..crew was very nice and helpful.
amazing and great food. everything was smooth from start to finished
love this boutique luxury airline. crew was nice and attentive. Lounge is too small , i think they should have more area for relaxing and lounging not just to sit and eat .. feels like a cafeteria more than a lounge. overall i enjoy it. food on the plane LAX to Teipei should inprove a bit. no flavor and more drinks pls
The overall experience with STARLUX was phenomenal. One of the best highlights for me was the smooth landing in LA(smoothest landing I’ve experienced ever) and the attentiveness of all your staff from check-in to boarding. Also, flight left and landed between airports on time. I highly recommend Starlux to my family and friends and I’m excited to fly with you again.
Other than spotty internet, great servic, comfortable and smooth flight!
Crew was good. Sometimes food was eh. The spaghetti is gross for me. First time i got food, they didn’t provide utensils so i ate with my hands. I was hungry. They gave it to me 20 mins later when a crew member came by. I would fly with them again. Nobody is perfect
Eva air was fine - Trip.com via KAYAK sold my family access to a “VIP” lounge fo a layover in Taipei… i’m please look at my pictures. It was a scam, Trip.com knows it and they are perpetrating a fraud through your web site.
We travelled with a toddler and was allowed extra time to board first which was very helpful!
My flight was amazing smooth and the attendants were so friendly and nice
Crew are excellent. Food was good generally. Seats are small and there isn’t much leg room. Overhead bins are very small.
What could have been better, was we were delayed from takeoff for two hours. Initially we were informed that we were delayed for refueling. Then we taxied out on the tarmac, then just waited there for a long time, with no explanation of the delay. Were we just waiting on takeoff clearance or was there some other reason for the delay? The pilot, nor none of the crew informed us passengers. That was not good customer service. That needs to be improved, whenever a delay, inform the passengers for the reason.
More seat space More bathrooms Charging outlets Plane was old
This flight was long and I am so thankful I had a seat in the back of the plane. As I usually must get up and stretch every hour . The crew were probably the most friendly I have flown with. Thanks and I will book again with Eva air. Food was ok too.
It was a pleasure to fly with EVA airlines from Taipei to San Francisco.
The crew were professional and attentive. Blankets and pillows were on each seat which was appreciated. The food was served warm and had a balance of various nutritional options. As far as the monitor there were not enough English speaking choices and foreign shows did not offer English captions.
We really enjoyed our flight to Seattle. The food was great and service was attentive.
The crew are amazing. Very professional, polite, kind, and accommodating.
Well, we upgraded and on a 14 hour flight not sure how we would tolerate it otherwise. The upgrades are ridiculously expensive and even with empty seats even in first class it was difficult to upgrade. Probably won’t fly China Air again due to this. The attendants tho were much better than the airlines in the states and there attentiveness and care for your comfort far exceeds other airlines in the states.
Very bad. They don’t allow group people to sit together by blocking most of seats and opening only single seat during online checking in. . By doing so, they can rip off customers at the check-in counter by collecting extra money if we want to sit together in the same row.
Hour late but understandable under the conditions. Taoyuan airport could have clearer signs language wise and more staff to help direct people.
The flight was uneventful and the crew was kind and professional. Really appreciate the option to order a vegan meal for the flight!
I love my Delta crew, they were so welcoming and helpful.
I absolutely loved my flight from Taipei to LAX. I was originally assigned to a different seat, however one of the stewardess noticed I was uncomfortable in my seat. She offered to move me to a more comfortable setting. Although she didn’t have to do what she did, I am more than grateful and thankful for her doing so. My longer flight felt much more comfortable, just by her taking notice. I really appreciate her.
Overall was a lovely experience. The crew were kind and courteous throughout the entire flight.
Smooth sailing trip, pilots are good. Less amount of food offered but the quality is okey.
Humm, I should have known that the seat I peaked on my flight from Inchon to Manila was designed for a toddler or very small person.
Kayak along with airfare assay are attempting to steal my money. Charges are being pressed.
Customer service and attention to details. The food was good.
Felt like the oldest plane in Asiana Fleet. Screen was 5-6in only and no charging at all. Movie selection wasn't great.
Food could be better it was okay. Entertainment seems dated it was something but in this day and age could be a lot better.
It was my first time flying Asiana but i was very pleased with how professional and understanding the flight crew is with little kids. One flight attendant held my 3 year old daughter’s hand guiding her to the exit after landing while i had my hands full with luggage and my infant. She was very helpful.
The customer service was excellent. They noticed that our connecting flight was scheduled too closely for us to complete customs, so they changed the flight. Our initial flight was delayed, and they were able to get us on another flight, all without charging us any additional fees. I would fly them again anytime!
Better screens, it would have been nice to have more comfortable seats.
2nd major delay due to maintenance issues. 1st delay missed my connecting flight.
I thought I already provided this feedback. 12 hours with no wifi is unacceptable. Lay flat is nice but a bit cramped.
The vietnam airlines app was not able to allow checkin with the confirmation nor with the ticket number. This led to quite a bit of consternation. Speaking with a colleague from Hanoi, he did tell me that their app is not the best. It may be best to inform travelers to only use the link and to plan on checking in at the airport for this airline. The check-in was very easy and the staff were excellent.
flight departure was late, with no updates on status of departure
The aircraft was little tired but the food and service was outstanding
It was ok, it felt more like an internal flight than an international flight so I guess expected a slightly better standard. Nothing really wrong with it but there was no inflight entertainment. Food and service was good.
This was our fourth domestic flight with Vietnam Airlines, and once again we found the experience very suitable. Check-in was easy and efficient. They did take our carry-on luggage, but that was fine. I’m actually happy not to deal with it on such a short flight. The flight was just over an hour, departed on time, and we climbed above the clouds into a beautiful sunset. Even on such a short flight, they served water, which we appreciated. Luggage came out into carousel in Nha Trang in good time and off we went to meet our GRAB. Also, Vietnam Airlines have easy to locate ground level offices in cities and towns where you can get assistance with staff. I liked this service as we did go visit one in Nha Trang. We would definitely recommend Vietnam Airlines and wouldn’t hesitate to fly with them again.
Really good 👍 This was our first time flying with Vietnam Airlines. It was a short domestic flight, so no meal service, but boarding was organized and the flight departed and arrived on schedule. The flight attendants were professional and neatly presented. All in all, a very good first experience. We would recommend Vietnam Airlines.
We flew with their partner VESCO on a small plane, it was a really good flight. There was no food or entertainment as it’s a one hour hopper flight.
The flight boarded and departed pretty much on time as it’s just a one hour flight there is no food or entertainment so I marked that at the neutral but they do offer water and I’m sure if you needed some food you could bring your own onboard. This was our third internal flight with Vietnam Airways and I recommend them.
This is a very short commuter flight, so there is no food or flight entertainment. Hence, I marked it in the neutral flight left on time. The plane was full pretty much and it was a pretty easy flight overall very good.
