Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Nice crew, nice plane"
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Pros: "Crew was nice, and pilot was helpful and got us there early."
Cons: "My screen for movies didn’t work, and the level of comfort was... almost none. I would’ve upgraded to more room, but for $55? When I’m already checking a bag for $30? On top of flight price? Too high, expected JetBlue to not jam pack all the seats like the exit aisle.... for long flights, not again."
Cons: "Some flight attendant do not know how to treat people"
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Cons: "Blue chips were not available! I really love them"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Cons: "I arrived to JFK 4 hours late."
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Comfort, snacks, and entertainment"
Cons: "More flights out of Albuquerque"
Pros: "Nice leather seats and more leg room than a few other companies."
Pros: "seat comfortable"
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Pros: "the crew was absolutely wonderful"
Cons: "no outlets! the screens for in flight entertainment were broken for our seats. we moved seats and the remotes for those seats were broken. flight was insanely turbulent. flight attendants had to break up a fight between a crazy woman who was banging on the guy’s seat in front of her."
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Cons: "Seat cushions need to be replaced! Plane seats were not cleaned either"
Pros: "4 hours late. Many people missed connections. We were up over 24 hrs by the time we got home. Had to check out of hotel & sit at airport for 8 hrs. Rough trip home after great vacation. Head of flight crew was very rude, likely because she was so tired. Rest of crew was fine, though I'm sure equally tired. Plane very comfortable though."
Cons: "See above. Had to wait 30 minutes at JFK to open up"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Cons: "Our redeye flight was ridiculously hot and the flight crew, for some inexplicable reason, didn’t seem to care or notice. Catching a second of sleep was impossible. The screaming baby didn’t help either."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Cons: "My family and I decided to travel with JetBlue instead of cayman air because they had the tv’s for the kids entertainment. Was very disappointed when they didn’t work the entire flight home"
Pros: "The flight was very smooth and the staff was very nice."
Cons: "The wifi did not work at all and my TV did not work so I had to listen to my music the entire trip."
Pros: "I appreciate that they let families with strollers board after Group A, there seems to be more space than the major carriers, and the snacks are good!"
Cons: "My Satellite XM radio didn’t seem to be working."
Pros: "Nothing good to say"
Cons: "The whole team was rude not helpful at all all they did was give an attitude only nice person was the girl with the glasses the other 2 infront rude and not helpful at all"
Pros: "As always, JetBlue gives one of the best mobile experiences while traveling, excellent flight as always with everyone from the staff very attentive and nice. Good to still be welcomed during the flight to those popcorn chips! An excellent overall experience"
Pros: "That Harry Potter was playing"
Cons: "That our flight got delayed so many times, they changed the departure time to sooner at the last minute and we had to book it to the gate from security, we missed our connecting flight and had to sleep in the airport."
Cons: "The flight attendant was rude and they would stomp thier feets while walking throught the airplane waking everyone up."
Pros: "Great take-off and landing"
Pros: "Non stop flight"
Cons: "Loudest airplane I've ever flown on! All though there is excellent leg room the seats were the most uncomfortable!!!!"
Pros: "Comfortable and cheap."
Cons: "Luggage claim was not correct. We were given wrong carrousel number. Our luggage was at carrousel #6, but we were directed toward carrousel #2, even the help desk person was saying “luggage would come to carrousel 2”. It was a big hassle. Fortunately, my next connecting flight is after 6 hours."
Cons: "Baggage was lost and no one seemed to know where it went. But then it turned up in my hotel a few hours later so at least it got worked out."
Cons: "That you can't turn off the movie"
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Pros: "Absolutely nothing, zero stars in every caterory available"
Cons: "Only 1 flight per day to from Austin, Tx. Our 4:11 pm flight on Monday, Oct 9th was delayed 2 houra bc of weather in NY. That was understandable. However, our flight was delayed another 4 hours bc of no gate, held up earlier flight to Boston bc of late passenger and countless other issues. Such as maintence, rebooting plane systems, etc. Employees were clues and every employee gave different explanations. Once we boarded the flight crew was nasty and rude. Lastly, after boarding we were held at gate for another half hour before taking off. This was first time in many years i flew on jetblue bc i switched to american post jetblue tarmac nightmare. I will never fly jetblue again ever."
Pros: "On time. Liked not having to change terminals for connecting flight."
Cons: "At 5:30 am, Jetblue check in personnel in WPB were rude to passengers. Said It was our fault we were in wrong line to check our bags bc we had not read the sign that clearly said if we were pre-checked we should have waited 10 yards to the right. She refused to take our bags in the full sevice line until other passengers deferred and insisted our bags be checked In ahead of them since we had been waiting longer. There were not enough people to staff the bars in the JFK terminal before our flight boarded. Waited 15 minutes for one bartender to return from break. At next bar, in front of gate #16 there was no bartender. After 15 minutes someone appeared, only to take orders and disappear. Finally got a drink at a restaurant, nearby, but they said the drink had to be consumed there, not taken in the plane. No alcohol was offered on the plane between JFK and Burlington. Baggage crew ripped the handle off my Rimowan luggage."
Pros: "Seats were comfy."
Cons: "No coffee. Snacks were smashed."
Pros: "We were running a bit late for our flight, so the employee at the check-in counter made sure we checked in as soon as possible! He even checked in an extra bag free of charge, so we could go trough security faster! Greatly appreciated!"
Cons: "My in-flight entertainment system didn't work. Even though they offered me a voucher for the troubles, it made my flight a bit boring."
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Pros: "Professional and genuine people who reflect the good in life."
Pros: "You can pretty much count on having a great crew with JetBlue This flight's embodied patience: patience with the lady who wanted to bring a smartecarte loaded with diaper bags, blankies, handbags and stuffed animals onto the plane; patience with the baby in the first row who cried throughout the entire boarding process and patience witht; patience with the lady in the first row (who didn't have a seat in front of her to put her handbag containing a small service dog underneath) and two, I guess, wanted to keep the dog on her lap during take off. It was a plane full of first time flyers, with resulting chaos. And they kept their cool throughout."
Cons: "It was a plane full of first-time flyers, with resulting chaos. it's not Jetblue's fault that people are chaotic and babies cry loudly when they are in unfamiliar surroundings. But it sure makes it trying for people who are sharing the same cramped space. You don't realize that there's an art to being a good passenger until you see passengers who are unskilled at being passengers. I know this sounds very unkind, but it was a late flight."
Pros: "The check in line was a little long, but moved quickly. Then the unthinkable happened and we got wind of our friend passing just as we got to the front. The woman working at the counter felt so bad for us that she actually moved us into our own row so that we could have the space to grieve. We were also traveling with a dog so that in itself was so kind and accommodating."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Pros: "Colaboración del personal"
Pros: "Crew was good, food was good, seats were great"
Cons: "Boarding was chaos"
Cons: "Old plane, I was in business class and no entertainment was offered and no screen was provided in the seats"
Pros: "Excelente atención todos fueron muy amables y atentos."
Pros: "The screens to watch movies are too small and not all of them were lowered to be able to watch at a closer distance."
Cons: "Be on time"
Pros: "The flight itself was fine."
Cons: "We had a three hour delay on our connection in San Salvador and the customer service surrounding this was extremely poor."
Pros: "Served a snack and had usb charging in headrest."
Cons: "Seats very uncomfortable and crew more friendly with Spanish speaking people."
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Pros: "Nice employees."
Cons: "Departure delayed."
Cons: "My lugares gota lost"
Pros: "to San Salvador was great. Great service, little time to evaluate."
Pros: "Excelente servicio al cliente y desayuno"
Pros: "I loved every minute!"
Pros: "Christian the flight attendant was amazing!"
Pros: "Very smooth day at the airport and in travel. Thank you Avianca"
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Pros: "no problems on flt"
Cons: "everything was fine"
Cons: "When you are selling a fly with connections, there must be at least 2 hours bewteen flyes, I was running like crazy to not lose my fly."
Pros: "Everything was ok"
Cons: "There is not even a USB available..."
Pros: "Tasty little sandwiches, everything went smoothly."
Cons: "Lost our bags in Panama City even though we had a five hour layover."
Pros: "The flights wers on time"
Cons: "Flight delay in el salvador for 4H. Instead of food voucher we received airplane food tray."
Pros: "Excellent flight great flight attendants served alcoholic drinks with a delicious meals. I was greeted ny the crew when boarding and exiting the aircraft. Avianca was a wonderful experience."
Pros: "Bought hotel for us to stay the night."
Cons: "Miss booked our flight 30 passengers stuck overnight in San Salvador. Missed my connection to Pdx."
Pros: "Flight crew was lovely, I was surprised to learn we received lunch on such a short flight, and make sure you get to the terminal early as the shuttle you to the plane. I would definitely fly Avianca again!"
Cons: "uncomfortability of seats. all my flights they put me in the emergency exit which had no window and seats didn't recline. Food was terrible."
Cons: "they cancelled flight without giving us warning and we had to fly out following day on different airline"
Pros: "Nice on flight attention"
Pros: "Crew was super nice"
Cons: "No food .."
Cons: "There was a 45 min delay on the returning flight."
Pros: "Avianca is one ignore few airlines where you can still get a nice meal and even a drink at no additional charge. Airplanes are nice and modern and the staff is friendly"
Cons: "massive delay in the counter"
Cons: "To wait"
Pros: "Entertainment options"
Pros: "Staff was nice. Relatively comfortable, good movie selection"
Cons: "I'm vegetarian, only ham and cheese sandwich"
Pros: "Viajo mucho y Avianca es mi aerolinea preferida, las asistentes de vuelo mientras no sean de Costa Rica, son muy amables, las costarricenses son muy pedantes y groceras y las Colombianas las mejores, lindas, amables, pacientes."
Cons: "Bad customer service when dealing with the issue."
Pros: "We liked the duration of the flight. The people were great and the food was nice with several drinks."
Cons: "We liked everything."
Pros: "Friendly staff, nice snack, free checked baggage."
Pros: "My best experience so far"
Cons: "I was not informed of having to pay $150 extra for having a surfboard, very disapointing"
Pros: "Comfy, good film selection, friendly crew."
Cons: "My entertainment screen kept turning itself off and getting stuck."
Good crew. Seat nice. Boarding, disembarkation poor.
The plane was clean and comfortable, the crew was very friendly, and we boarded/departed/arrived on time.
After a delay, the flight departed and it was a smooth flight. Good service from the flight crew and we arrived home nearly on time.
I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is.
Cons: "The exit row 12B kept making a high pitch squealing noise...very unnerving"
Cons: "Get us off plane. Been stuck at gate in plane for over an hour."
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Cons: "The coffee could’ve tasted better."
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "Crew was extremly helpful, friendly and happy."
Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Pros: "Friendly crew"
Cons: "Not enough leg room in seat"
Pros: "Skywest flight. No issues. Friendly cabin crew. Short 40 minute flight."
Pros: "The plane had more leg room and felt less confined because of higher ceilings."
Cons: "The 2 bathrooms in the rear are VERY narrow. I'm average size and barely fit. Also, the waiting area in terminal 3 at LAX is very crowded and noisy and the options for charging portable devices is minimal. I will definitely avoid Delta if I have to go through LAX."
Pros: "That it got me home"
Cons: "Missed connection"
Pros: "On time"
Cons: "Small air craft"
Pros: "In-flight entertainment, speed of flight"
Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Pros: "The flight was smooth and on time. We even arrived a little early in Rochester."
Cons: "LaGuardia Airport was the worst airport I have ever been in. It was so crowded that people were sitting on the floor! The gates are squished together with totally inadequate seating. It was extremely noisy."
Cons: "On time, free upgrade."
Pros: "Good abording"
Cons: "problems with seating assignment"
Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"
Pros: "Great. Love first class whenever price allows."
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "Friendly Crew"
Cons: "That most of the seats do not recline do they could sell more seats."
Pros: "Flight crew was good, we arrived early on flight out and back! Feel like seats are tinier than ever, maybe it was just me. Food (water & pretzels) were OK, but nothing special (then again it was a short flight, so I didn't expect anything). Plane was small so we needed to gate check bags and the gate attendant came around and tagged everyone's bag for us, well before boarding which was hugely efficient - kudos to her on that!"
Cons: "Gate attendant's mic was broken (or she didn't know how to use) so she had to yell into the boarding area."
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "Kind bar"
Cons: "Booked my flight and paid to pick my seats. Did not end up getting the seats I booked. Boarding and departing was extremely slow."
Cons: "The flight was quite smooth."
Cons: "Delayed by 3 hours"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Pros: "Whoa, we flew Coach and had plenty of space! How marvelous to not be packed in; crew and passengers were wonderfully relaxed, and all went well despite turbulence on takeoff and landing. Great daytime flight experience with my toddler grandchild!"
Cons: "Sat in Row 34. Engine noise was overwhelming."
Pros: "Not much to like."
Cons: "Customer service not friendly, seats are not very good, no food or entertainment on a 3.5 hour flight. United just transports you from A to B for a high price."
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Cons: "No personal entertainment system. Has to use my phone."
Cons: "Seats are narrow and no leg room"
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Pros: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Cons: "The seats could be bigger."
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Pros: "Free tv to distract me from my state of misery"
Cons: "Too warm on flight. Was so nauseated the whole time."
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Pros: "Easy check in and Boarding"
Cons: "Snacks, non usable Wi-Fi"
Pros: "Good flight attendants"
Pros: "Pleasant and helpful staff"
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Pros: "Immigration in Dallas was amazing, so quick and no fuss."
Cons: "If you are running late you might struggle to get from terminal to terminal"
Pros: "Friendliness of gate staff"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Cons: "The 4 1/2 hour departure delay"
Pros: "Attentive and friendly crew."
Pros: "Great flight. Nice airplanes and friendly hostesses."
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Pros: "Just being able get home."
Cons: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"
Cons: "Everything was great."
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Pros: "On time"
Cons: "Lot of movement"
Pros: "A short flight that was even shorter because we arrived early. Luggage arrived promptly at Baggage Claim, too. American has flights between Chicago and New York practically every hour, which is very convenient. They might as well have a shuttle. Gate staff and flight attendants friendly and helpful. Love the upgraded individual consoles for the entertainment."
Pros: "Also quick and painless flight"
Cons: "Flight attendants where kind of rude."
Cons: "I paid extra money to sit in the front of the plane due to traveling with my dog... when I looked at my boarding pass I realized I was sitting in the last row of the plane ... the cabin was booked and they could not move my seat! Really upsetting and frustrating!"
Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"
Cons: "No gluten free snacks"
Cons: "Itthe ground staff (red coat agents) at MIA extremely unhelpful and arrogant. I am visually impaired, asked for assistance to check luggage, asked for assistance and was simply tol to go to end of the line at a counter that was at least fifty yards away. Upon my. O planning of the lack of service as simply to go talk to the manager."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Cons: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."
Cons: "Refer to above. Both flights were horrible."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Cons: "Everyone excellent"
Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"
Cons: "Delays, the crew members lied a lot about our delayed flight and they were extremely rude."
I'm sure the crew was doing the best they could. The main problem was that the Philadelphia airport was extremely congested. We sat on the plane for an hour and 15 minutes before being able to take off. It didn't help, that I had flown from Paris that morning, to Philadelphia and then to CMH to get home, so had had a really long day already. Flying is just not a fun experience anymore. I'm 70, so remember the days when the planes were spacious, meals were served, pillows and blankets were offered and we didn't have to stand in endless long lines every step of the way. Alas.
Pros: "Crew was great"
Cons: "Waited for over an hour for trams to retrieve us from the aircraft."
Pros: "I’m pleasantly surprised that this ancient plane made it across the Atlantic"
Cons: "Broken entertainment system, no charging ports, broken window screens, broken reading lights, no AC. Plane was too old to be in service"
Pros: "Updates on status via email and sms"
Cons: "Choices not AWS international, too UK centric, Crew was superficial and curt"
Pros: "The flight was not busy."
Cons: "Seat, Legroom."
Cons: "Virgin seats are not the best business class seats out there..."
Cons: "No complimentary drinks and very tight quarters"
Pros: "Crew on British air very nice"
Pros: "Efficient boarding and fast baggage collection in Geneva."
Cons: "It was not clear when booking that I would not have a checked bag included. Not even free water? $400 to switch to an earlier flight, no standby options"
Pros: "This was such a pleasant experience at a time when “pleasant” is not the common adjective. The plane was clean and comfortable. There were lots of excellent movies. The vegetarian meal was actually lovely. I know; who ever says that?"
Cons: "The snack was an odd assortment of mushy vegetables in an approximation of a Greek salad. Not good."
Pros: "It will as so bad I bought a return ticket on emirates for me and the family , it was a big mistake to book on air Azerbaijan"
Cons: "Plane was very old. Seat rock hard. When I pulled the foot rest down the fabric was coming off to reveal years worth of food crumbs. Disgusting. TV screen was tiny. Seemed sort of staff, took them ages to bring food around, toilet was unclean with no toilet roll towards the end of flight."
Pros: "Good flight. Friendly crew members. We checked our carry on because the flight was full and the attendants said that they wouldn’t have room for all the bags. Checking the bags was very easy and we got to board the plane first."
Cons: "There is no variety in the movies or shows The food is really average"
Cons: "My flight never happened due to the cancellation."
Cons: "In flight entertainment system was never turned on and had to pay for any food or drinks, even water."
Pros: "Friendly and quick service."
Cons: "Waiting for a space at the terminal."
Cons: "Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba"
Pros: "Good staff and food"
Cons: "Seats could have been better"
Cons: "Seats not the comfortable. Small space. Took off late and crew made it seem that rebooking our connecting flight would be a piece of cake when in reality we had to wait in line for four hours before even getting to speak to someone about it."
Cons: "Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised."
Pros: "Behavior of board personnel"
Cons: "The delay in London"
Pros: "Service and Care with sense of humor! I have sat in both business and economy, and while I prefer the room in business, I still feel the service is just as wonderful in economy. I got all I asked for including bubbly in economy! I like to stay awake on the way back to the US and asked for two coffee's and a bubbly, a ginger and an OJ just before dinner & refills on cafe. Of course I thought I was pushing it to ask for it all at once, but they laughed, proceeded to fill my wishes and with a good sense of humor asked If I wanted anything else! I actually got everything I asked for! Super!"
Cons: "I pre bought my seat and chose an aisle. The plane was changed and I ended up in a window seat within the same row I had chosen on the other plane lay out. I prefer the aisle as I like to get up a lot and hate to annoy others who may prefer not to get up every time I do. I was lucky that the flight had plenty of empty seats and was able to move to an aisle after asking. What happens on a full flight? I would have been really upset. What is the point of pre-booking one' s seat? If the plane is changed, BA ought to take care to make sure a pre-booked seat gets a window/aisle near the row they chose. I suspect that is more important than the row on a long flight."
Pros: "excellent food, crew was incredible and really friendly."
Cons: "only complaint was that the woman next to me had the aisle seat, drank 4 units of alcohol and fell asleep so i was unable to go to the bathroom. additionally, she didn't get up once so why she needed the aisle seat is beyond me."
Pros: "The journey was not that long as expected"
Pros: "I have physical limitations and required assistance stowing overhead luggage and help getting out of seat. Crew were terrific. Wheelchair assistance also great. Travels on my own."
Pros: "Being kept informed all the way from Gatwick to JFK Being able to depart and arrive on time Having very pleasant and attentive crew."
Cons: "Liked everything."
Cons: "I find it hard to believe that BA requires passengers to purchase basic needs like water. That was a huge disappointment."
Pros: "Comfortable flight with personal entertainment screen. Also had an extra seat next to me to spread out!"
Pros: "Food good."
Cons: "Delayed takeoff due to customer replanting and hunt for their luggage. Noisy children throughout flight. Unable to nap due to noise."
Pros: "Liked the dinner. Loved the dessert (chocolate cake )"
Cons: "Didnt like the breakfast. Omelette eggs too greasy aswell as the rest of food. Coffee wasnt good either"
Pros: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Cons: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."
Pros: "Entertainment System was pretty good. Food served was nice and overall I was pretty impressed with the crew.. Normally most of the European and American airlines crew has a lot of attitude and are not the friendliest of lot but this set of crew was pretty good. Seats were also not too cramped like AA or UA flights."
Pros: "Crew. They were polite and attentive to passangers"
Cons: "Boarding process was confusing. On flight entretaiment very limited"
Cons: "It would've been so amazing to have wifi on a flight like that."
Pros: "Nothing special at al!"
Cons: "International flights never charge baggage fees for 2nd bag. Older aircraft. Mediacore friendly by the crew. They cancelled my return flight cost me lots of head aches and money!"
Pros: "Live counters for dinner Boarding directly from lounge"
Pros: "Low price helped"
Cons: "Wasn't clear information for checked luggage or carry on"
Cons: "There was no direction when boarding, resulting in 2 lines of people from different direction trying to board! No entertainment at all. You have to pay for even water."
Pros: "New plane, nice interiors of the plane"
Cons: "Delays at LHR"
Pros: "We were singled out by the ticketing agent and forced to pay 55 francs (approx $52 us) to check in a bag that clearly fit In the overhead storage compartment. additionally there were loads of other folks with bags the same size or even larger boarding the plane."
Pros: "Able to stretch out with empty seats and don't feel so much like a sardine in a can. When it's full, like the flight from Houston to London, it's misery and I remember why I hate flying. Flight left on time and arrived a little early. Crew were very friendly and professional."
Cons: "breakfast was terrible. It was beans, mushrooms, and asparagus. It also came with 3 pieces of fruit. Coffee was also terrible. If you sitting in the middle seats there is no space. The man's arms sitting in the seat next to me were pretty much in my seat the whole time."
Pros: "The staff was wonderful, very caring and courteous."
Pros: "For the last flight of the day out of Paris, surprisingly the flight left on time and landed ahead of schedule."
Cons: "Had to wait for a bus to take us a very short distance to T5. The flight was packed - too many people with large carry-on cases."
Cons: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such."
Cons: "Did not like that I thought it was a BA flight but was really a EI flight , which means I had to get a boarding pass but I was sure was on BA and almost went to there booking counter to get boarding pass."
Pros: "the flight was very good for a domestic flight"
Cons: "after almost missing our previous flight do to ticketing errors, we were then delayed three hours in Dallas this trip truly tested my patients."