Delayed flight, lack of information, boarding process is a mess as is the carryon luggage causing issues when leaving the plane….just a poor experience.
It was as expected and I was grateful for the wheel chair help and ease of use.
The problem with the seat assignments is that there were a lot of rows in the front that were empty but my row at the back was full. Just not so pleasant.
Good but I prefer choose your own seat. With the new assigned seats they should board from the back I see no advantage to this new boarding. Just like every other airline
I recently flew Southwest from San Jose to Honolulu. I was very impressed with the flight crew, especially the flight attendant in charge of the front of the plane. She came through the aisle at least five times for drinks and water, and two times for snacks. I have not seen such service since I flew first class. Also, for the first time, they gave us the correct baggage claim number, and the luggage came out quickly. I can't wait for Southwest to have assigned seating! I absolutely hate the Cattle Call boarding procedure and the mad dash to get seats and overhead bins. However, the boarding was efficient.
Forget beverage, they didn't even have water for half the passangers?
Flight was not full! Had a whole row to myself.
Tight seats. Be prepared to sit in the middle if you are in boarding group C.
Wifi didn’t work, no service, seats are hard as rocks
This was a connecting flight for me and I had already traveled for 7 hours. First, the Pilot didn’t show up and then the gate changed twice, after which the flight was rescheduled for 2 hours later. This made me late and I had to make other transportation arrangements to get home to Astoria another 1 hour & 45 minutes away. This cost me $250 more than it should have. Will not fly southwest again.
The problem was going through San Diego, a trip that's become a new development.
No complimentary snacks or food. Had to buy drinks and food.
in-flight wifi was not working well. also the cabin temperature was a bit hot.
My email notifications were silenced, so I didn't get word that the departing flight had changed gates. It wasn't until I noticed that few people had gathered for the flight that I checked the airport schedule board, 20 minutes before boarding. I then told several people at the old gate of the change. If I was to receive a text I would have been notified of the change earlier, Or to hear an announcement over the airport intercom.
Great crew, smooth flight and landing. Wish they would offer Dr. Pepper and a choice of flavors of pretzels.
These questions are hard to answer. It was not until I checked in that I learned my flight was going to Seattle for a connection and not Portland. I did not get notified, or asked, about this change by Alaska or Kayak. Thankfully I made this flight; but missed the connecting flight and it took me much longer to get home. A service representative for Alaska says this happens frequently with third party companies, like Kayak. Please please figure that out.
Alaska is always good. Happy polite employees, great airlines. I can’t say that about some of the others !
I would love to be awake for the announcements. I fell asleep because I was so tired. I know most people do not, and I just fell asleep. I did want some water, but that is ok. Not desperate. Thanks, I really make it a point to fly with this airline, since it is a very reliable and convenient way to fly. Thank you!
We didn’t have any entertainment, but it was a very short flight. We also sis to have any food except the free beverages and pretzels.
The flight attendants especially. Had 2 kids and the fun they had
Good and friendly staff. Nicely enjoyed the complimentary drink and snack.
All was good and they were able to seat my travel companion next to me. Thank you.
Everything was great except having to check in at Alaska. That was a surprise and took extra time and effort. Should have been explained somewhere maybe on the HA electronic ticket.
Check in process was a mess. Long lines, equipment malfuctioning. One line for baggage tags then a second line for bag checkin.
Despite two calls as well as a chat on the website, Alaska would not add my TSA number to my reservation. The flight was switched from Hawaiian to Alaska which caused them to mess this up in the first place
WiFi was not working thus the entertainment system did not work! Over 5 hours with nothing.
It was nice to have WiFi on board to steam on your device.
They canceled our scheduled flight. We flew back one day delayed. The company won't give us any compensation for the delay 😒.
Didn’t experience anything about it. You cancelled our flight 12 hours before our departure. Caused a major disruption with our vacation, and cost us much more money to travel, very disappointed. We’ll think twice about flying Hawaiian Airlines again.
Hawaiian cancelled my flight, told me I had been rebooked to an Alaskan Airlines flight the same day and then neglected to rebook me and my family. Thankfully, a member of Alaskan staff took care of me and made sure my family got to Hawai’i. It was a very rough morning.
