I had to run from the end of terminal one to the end of terminal two to make the connecting flight....probably a kilometer. No electric carts were available. I'm 76 and literally had to run to make the connection at the last minute. The connecting time was absolutely unrealistic. When Last Call was announced, I tried to get other Copa gate staff to call Gate 221 to let them know I was on my way, but they said no. I came within 1 minute of missing the flight.
Boarding was a mess, they call all priority members without distinction so gold, platinum, silver were all mixed together in a long line which defeats the purpose
I liked the meatloaf the chicken was awful but the plane was on time and got there and the staff was nice.
We paid extra with copa for seats near one another The plane was changed and we lost our seats We were all Separated. We have not received a refund for our seats despite emailing and calling.
It was ok. However, the food was quite poor since I don't eat pasta.
Copa stranded us ans then tried to charge us thousands to leave Panama.
Copa crew is almost never great in terms of service.
Very good, despite we had a delay because of some problems at the airport.
More information is needed on travel Requirements in the check in website
la atencion en el avion fue excelente, la facilidad del checkin es muy buena.
We booked seats next to each other. When we got the boarding passes, they were for different rows. The crew were reluctant to help us, so we ended up sitting separately. 1. What’s the point of reserving by seat number if you’re not going to honor that reservation? 2. Even if it gets messed up between reservation and boarding, how is the crew going to deny us the opportunity to arrange to sit together. There were plenty of people flying alone. It could’ve been easily accommodated. Not very customer-friendly at all.
Here we have another airline flying to Guatemala but doesn't have a plus or a less, just in the middle. Why? Well, first we don't have even free water Movie selection is poor Seats don't recline in some places Food selection is carb based Forgot to mention, customer service on the web is the worst. Good things; Very reliable on schedule Kind crew
I had to go to the boarding counter for them to enter my return flight as it’s not with Avianca. There was a long queue as there were lots of people being called to the counter.
The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier
Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.
Awful. I checked in online and there was no option to pay for baggage, at the airport when I checked in my baggage was received and Iwas not charged. When I got to LA during the boarding process I was told I didn't pay for baggage, the crew resolved I was let in the plane. When I got to my final destination my baggage was not there. It took me two days to receive my baggage. Bad service ever!
It is better at the jfk than my home country. It was very easy and everything was on time.
My experience was amazing! They helped my elderly mother board on early through a wheelchair and were accommodating to have us sit together since our seats were in different locations. When landing at the airport in GUA they were very helpful with full of hospitality.
Delay almost an hour which meant when we got to Guatemala there where 3 flights at the same time, you can imagine the caos in customs, avianca doesn’t care about passengers or schedules
Avianca: you pay for a high-end flight and you fly like a low (very low) cost!
I paid for one piece of checked in luggage, but TAG said it wasn’t paid for, so the charged me a high price for it.
My reservation indicated that I has luggage allowance of 35lbs per person but the airline mentioned that this allowance was only for the rteurn leg of the trip and c harged me $244 additionally for the flight ! This felt like a bait and switch and the complaint is more to do with losing trust in booking through Kayak if the details displayed cannot be confirmed and trusted with the actual airline
It was fine, however they didn’t provide an accurate time for the delayed takeoff. And at the small local airport where we departed, you couldn ’t go through security much earlier than the flight. Given the delay, my flight was waiting in the lobby of the airport for a long time. The airlines never told us when we could all travel through security. This was a nuisance because many of us were forced to sit on the floor of the lobby instead of the spacious gate waiting area.
It was a short flight. Seats are small but the flight to Peten is less than an hour.
Allow for not applicable in your survey if there is no food or entertainment on a very short flight of only one hour
Notsure if it was an issue with the airline or Guatemala Int airport, but boarding information, times posted, and boarding to aircraft where contadicting n confusing - relied on gate airline staff n fellow travelers.
The flight was cancelled 2 time as. The airline was stranded me in Guatemala with no solution.
My flight was cancelled 2 times with no solution left stranded in Guatemala.
Boarding was long and messy. No food was offered on the flight. No entertainemnt. Clean flight however.
They changed the aircraft and with the exception of 3 passengers, no one got their luggage. I was charged for the luggage.
