Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "Felt very clean and so glad they are not selling every seat"
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Pros: "Delta’s crew is the best part about flying delta!"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Cons: "Plane very late. Boarding was chaos"
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Pros: "No problems occured"
Cons: "Takes so long to board"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Cons: "Too many announcements"
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Standard Flight boarded fast everything went smooth"
Pros: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Cons: "long wait and delayed flight"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "They offered water and snacks It was quick"
Pros: "Free drinks in Comfort+"
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Cons: "See above description"
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Cons: "Everything was good"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "30 min to de-ice an E170? Why?"
Pros: "Awesome Customer Service"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Flight was short."
Cons: "Everything else"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "The seat wasn’t very comfortable"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Cons: "I had little leg room"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Cons: "The WiFi to work."
Cons: "Delayed more than 2 hours"
Pros: "Left on time. TSA boarding pass."
Cons: "1. Seats uncomfortable- too close together. Causing the person in the middle to lean on me. 2. The seat in front of me reclined into my space leaving me no room to extract my food tray and to cramped to work on my computer. 3. When buying a ticket no assigned seat. Paid 100.00 extra to select my seat and it didn’t allow me to choose anyway. When I went to select my return seat I had two choices- a middle seat or pay an additional 35.00 for a premium seat. 4. Had to pay 140.00 for luggage with no carry on (70.00 each way) 5. Not going to fly American anymore."
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Cons: "Entertainment system broken. No heart Healthy food"
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Cons: "American is always delayed, every single flight."
Pros: "Entertainment good"
Cons: "Legroom bad"
Pros: "Nothing, they’re awful."
Cons: "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "Too cold on the plane"
Pros: "The flight crew was exceptionally kind"
Cons: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Pros: "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
Cons: "Flight cancelled. Thanks, Obama."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Cons: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Cons: "Worse experience ever."
Pros: "The American Airlines crew was very friendly but completely clueless about the details of the delay, our connection and the connecting airport."
Cons: "The American Airlines staff assured us that if we got stuck in DC we would receive hotel vouchers. Not only did we not receive hotel vouchers but we were denied access to our rescheduled flight the next day and forced to rent a car to get us from DC to Massachusetts in time for our event. This "misunderstanding" cost us 2 days of our trip and an additional $500 all together. I have never been more disappointed by an airline in all my years of travel! If we'd been told the truth from the beginning we would of rescheduled the flight for the following day from our original destination and saved ourselves 2 headaches and a ton of money."
Pros: "I liked nothing about the flight or services of the staff."
Cons: "My flight was scheduled hours before I was scheduled. I checked in very early because I was coming in from another flight. At check-in the flight was still indicated as on-time. When I arrived shortly to the gate it indicated that the flight had been cancelled. I was assigned to the flight before which was delayed. We were not served beverages because we were told that the ride www short. I observed the flight attendant talking abruptly to other passengers When we arrived in DC, we were told that another plane was parked at our gate. We sat on the runway for almost an hour. I was told when I arrived that my bag had been accidently sent to Charlotte. Unbelievable!!"
Cons: "I received a call about two hours before my flight that it was canceled and that I was rescheduled for a day later. I understand that these things happen, but I was given no refund or offer for compensation."
Pros: "Easy boarding"
Cons: "Half the flight didn't wear masks, crew didn't bother to enforce."
Pros: "Crew was very nice and very competent."
Cons: "I'm trying to wrap my head around the # of flights that are delayed or cancelled, when I fly on Allegiant. Perhaps, I have just had bad luck. The flight was delayed a total of 5 times for a total delay of about 4 hours. The original scheduled flight was for 6:35 pm and we didn't actually leave the ground until almost 10:30. We kept getting pushed back. I am not certain if it was due to weather (in another area) or required flight crew rest, both of which I would understand. There was no reason posted that I saw. I have a 10 yo son who has Autism and should be in bed no later than 10 pm, preferably 9 pm. I appreciate all that Allegiant does for the military, and therefore, will continue to fly on your airline. I will NOT, however, take any more evening flights as most of the ones I've flown on have either been delayed or altogether cancelled. Again, I truly appreciate your recognition of retired and active duty military. 8/10 is a B and can be improved upon with more clarevoyance and keeping on-time flights."
Pros: "Amazing Crew! Fast flight!"
Pros: "Quick boarding, on time."
Cons: "The flight attendant checking people’s bags and boarding passes at the gate was not friendly."
Pros: "The crew was very nice, the flight was smooth and my husband and I got a full row to ourselves."
Cons: "Seats are not that comfortable, no entertainment."
Cons: "The padding on these seats."
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Pros: "Crew nice. Seat okay"
Pros: "Cheap and direct no frills"
Pros: "I didn’t enjoy anything about this flight unfortunately it was my worst experience with an airline that I’ve ever had."
Cons: "I had checked my bag with was a personal bag and they said it fit inside the metal stand they had so when I proceeded to board another lady had told me I’d pay $50 or wouldn’t get on. She was very rude she let me friend with two bags go on without paying. I took four flights and never had this issue"
Cons: "Allegiant needs to get stuff together when it comes to boarding."
Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "The crew was courteous and helpful; plane was clean; flight was on time; no problems"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "Early out and early in."
Cons: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Pros: "Boarding was better than other airlines."
Cons: "Seats are uncomfortable and do NOT recline!"
Pros: "The crew was friendly and smiled a lot. Non stop flight from easy and for me, convenient airports. I knew food cost extra so i brought my own."
Cons: "I knew my comfort would be cramped so that was expected. My only complaint was we couldn't understand the boarding instructions at the gate when they were calling zones. The microphone stunk! So because we couldn't understand,, people got in line who shouldn't have yet, and others didn't get in line that should have which seemed to really annoy some mouthy jerk in zone 5....who then had to turn around while boarding bc he forgot his phone, lol. Karma. So, that was my only entertainment and it was pretty great."
Pros: "Even though the flight was delayed by more than 2 hours, we were able to make it home."
Cons: "Started with constant delays. Flight ended up leaving around 8:30 when the flight was supposed to leave at 5:59. Once boarded there were no snacks, no liquor and only a few options to drink. The flight attendant was mumbling and kept on messing up what he was supposed to say the entire flight."
Pros: "Quick and easy boarding, on schedule and the cleanliness of the cabin."
Cons: "Extra charge to make use of the overhead bins. This does not include extra work or cost for Allegiant. Lack of legroom; take out two rows of seating and make the current size of travellers comfortable."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."
Pros: "The staff is always helpful and flights are comfortable."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "The view through a milkey-filmed window."
Cons: "Airplane would have been nicer and lighter if the 4 attendants would have cleaned it."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Pros: "Very efficient service... for a first experience we were pretty impressed because your review overall were not that great. Good job."
Cons: "The airline nickel and dimes for everything."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Pros: "Quick boarding with priority access Friendly staff"
Cons: "Unclear boarding instructions. Both flights roundtrip were delayed about an hour. Wasn't advised of seat changes and reasons why. Mobile passes were unavailable due to a system issue gate attendants had to check manually. Bring own snacks or eat before flight and provide your own entertainment. Seats not reclining are uncomfortable. Not suitable for someone with back issues. First flight was uncomfortably cold return flight was uncomfortably hot."
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Pros: "Flight crew was very kind"
Cons: "The security crew made me go through security twice and made my girlfriend and 15 month old daughter stand while they searched her bag"
Pros: "Crew was amazing & child friendly."
Pros: "The crew was awesome! They were friendly and very focused on their passengers. The plane was clean and the flight, itself was great. Worth flying from Oregon to So. Cal., will do again. Loved the flight times, and because of them, we were able to have half a day on departure day (Thursday 3:30 pm) to drop off dogs, pack and run errands and some work and arriving back home (Tuesday 9:46 am) gave us all day to work and get ready for the week."
Cons: "Plane did not board or leave on time, spent a lot of time waiting both on and off plane. I also did not like being hit with the taxes and fees at Alamo, after booking through Allegiant. Those should have been included in the initial payment, because I could have rented same vehicle for $40 less through Alamo website,(final payment w/ T&F's) That was a waste of your customer's money."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "It's like taking the public bus during rush hour. Organized chaos. But I guess you literally get what you pay for so, yeah. The crew was awesome though. No qualms there."
Cons: "Disorganized boarding. Even the extra room seats are cramped. Bathrooms are a step up from a porta potty. DO NOT SIT NEAR THEM unless you plan on holding your breath the while flight."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Pros: "We had kids wound up from Disney and caused all kinds of problems. Normally the attendants are irritated, every single one of these remained genuinely polite. I really thought the staff/crew were great. Other than that the flight was fine, a little late, but all went well."
Cons: "First Allegiant flight, so I did not realize the 40 lb bag limit. Made for a last minute headache during checkin."
Pros: "I thoughly enjoyed the flight.Crew was great."
Cons: "There wasn't anything I didn't like. ."
Pros: "Didn't have any problems. Flight was on time departing and returning and non-stop."
Cons: "When I booked my flight, the website didn't give me an option of whether I had a carry-on or checked bag."
Cons: "There should have been food for purchase."
Cons: "Able to choose own seats"
Pros: "Staff and entertainment"
Cons: "Comfort, seats felt tight"
Cons: "After the entire flight was boarded & ready to go the plane had a mechanical issue before take off. Had to sit on the plan for 90 minutes before we were allowed to exit the plane. No other flights available For family of three until 3 days later! Had to demand to be transferred to another airline so my family & I can go home the next morning. Overall stuck in SNA airport for 8 hours. Didn’t get a refund for baggage, instead was given meal vouchers for the airport in the morning. United did provide hotel for the night but nothing special. United staff where nice to make the best of the situation."
Cons: "Seats are not very comfortable. Food selection is not very good.."
Cons: "THere was no entertainment"
Cons: "Small plane. Pay to play movies. Dated entertainment options."
Pros: "We flew for only 45 minutes on a flight that had been scheduled for 1.3 hours."
Cons: "The long delay seemed strange, as the plane had arrived from Costa Rica. Why would an airline schedule the same plane for an international flight and then a short hop from Newark to DC without adequate time in between? The departure gate at Newark was absolute chaos! Announcements were overlapping and not understandable. There was inadequate seating."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Pros: "Service was friendly. Food ok. Entertainment acceptable for long flight."
Cons: "There is More Variety of entertainment on Delta and American Airlines but otherwise comparable."
Cons: "Paid extra for carry on,couldnt sit by my wife,no screens but even if there was you now have to pay for an inflight movie,sucked"
Pros: "Seemed like an older jet, so the seats felt larger and more comfortable than most newer aircraft these days. I was surprised they could land a 757 at DCA, but we did!"
Pros: "Got home earlier than planned because I was able to get on an earlier flight."
Cons: "Bag didn't arrive on my flight"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Pros: "Super friendly staff, everything was great."
Cons: "Crew member working at the gate told the lady next to me "get in line if you'd like to complain" regarding the continuous delays. Crew member let us know that united was aware of our delay ed take of 4:05 rather than 1:00pm several hours before yet, We were only informed through notifications in increments of 30 minutes. be transparent with your customers, the delay would have been much less frustrating had we known. Instead notifications every 30mins were teasing us that we're about to leave but it's clear united had not intention of taking off. Also crew member on board serving beverages "I need your money" is an extremely unprofessional and inappropriate way to ask for a card."
Cons: "That my return flight was canceled with no notification after I missed my first flight. I ended up getting a new flight and was never informed that my return flight was cancelled there for when I got to the airport to return home I had to buy another $600 ticket. After buying a new ticket when I missed my first flight (my fault, I know) but I really think I should be compensated for this inconvenience and the lack of notifying me whatsoever."
Cons: "We were in first class first row, the crew kept talking and laughing during the entire flight (this is a 5 hours flight and we landed at 5am). Loud and banging the trolleys (why, everyone is trying to sleep!). We asked them to not speak as loud, but to no avail.... asking for a glass a water was a no no, you could clearly see they were not there to help you... The entertainment system was a vintage tiny TV which did not work well anyway (loss of image...). The seat was half broken. Not sure where the first class experience was. United please do something... Start first with your employees. Send them to Southwest for training..."
Cons: "I thought it was ridiculous you had to pay to watch tv despite there being a monitor in each seat. That was the first time I've encountered that on a flight."
Cons: "This was horrible. There was a delay and there was no announcement in the terminal. If I had not been checking my email I would have had no idea. I kept getting emails from UA with different times and they were all wrong."
Cons: "They where late coming for about 30 minutes and going back it was late 3 hours. very frustrating for picks."
Pros: "It was a quick flight. The flight attendant was friendly."
Cons: "Crew did not communicate well with ground crew on maintenance issue, causing us to sit on plane for 2:20 hours."
Pros: "Being a red eye, they were too busy congregating among themselves and chatting away.. when requested for a beverage, the service was as though they were doing a big favor and the guests on-board were disturbing them..!!"
Cons: "Terrible delays and little to no communication."
Pros: "Standard 2 hour flight. Efficient with no frills."
Cons: "Standard 2 hour flight. Efficient with no frills."
Cons: "Delays sand discomfort!"
Pros: "Flight back was delayed 10 hours and my daughter was stuck at airport and had very little sleep . Upset about this experience and won't fly united ever again"
Cons: "The check-in staff was dismissive and unhelpful when I arrived past the 45 minute bag check cut-off time due to traffic. No help getting a bag check refund even though I paid for it a day early. Come to find out that the gate staff was courtesy checking everyone's bags anyway, and they took it with a smile. Those fools at the front were content to take my money and tell me to somehow mail my luggage to my destination (not possible since the flight was boarding in 35 minutes). There needs to be communication with the check in staff regarding courtesy check ins."
Pros: "Economy Plus works well"
Cons: "United new seats are uncomfortable"
Pros: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."
Pros: "No kids and quiet"
Cons: "Seats are small"
Cons: "Seats are too small no leg room"
Pros: "After all these years, still love United!"
Cons: "Loved everything!"
Pros: "LOVE the plane! CLEAN!! New and BEAUTIFUL!!!!"
Cons: "Sat and listened the WHOLE trip except when drinks were being served to the private lives of the flight attendants. The didn't pick up trash so everyone had to place their ice and semi full drinks in the nets when it got bumpy for the landing. I watched the flight attendants the whole time- they got paid to converse about everything- here is proof- one flight attendant was complaining that she only had 4 days of vacation and that she never gets called to work- I think I can guess why- and that she has talked to Kaitlyn- I think that was her bosses name?? But she wasn't given more hours. I wish I had ear plugs. The African American lady was so unkind and uncaring. She scollded another African American lady for coming to the back to throw away her trash. She hurt the lady's feelings and made her mad too. The folks on the plane seemed to be too much of a deflection to their personal conversations, but they were successful at ignoring everyone. We had to be careful to not spill liquid on our carry on etc and not hit the cups and such with our knees on the way out. I usually fly Southwest and want to write a letter telling them how great their service is! I apologized to the cleaning crew as the flight attendants told us to not worry about our drinks"the cleaning crew" will get it. How unprofessional to treat others that way. Stop talking! You can get A WHOLE lot done when you aren't sharing your personal life and opinions with each other!"
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Pros: "The seats were large and comfortable"
Cons: "I had to ask to get a drink, and was never offered food. Granted it was a red eye, but I was never even offered a cookie. I expected more after paying for first class. Plus, since it was an older plane, it didn't have the power ports they advertise. The guy sitting next to me didn't want to watch tv, but it didnt work and the screen wouldn't go off. They didn't offer him anything as a apology."
Pros: "It's was a very pleasant flight"
Cons: "Long waiting time to get luggafe"
Pros: "The service was good, the workers were doing their best to calm everyone down"
Cons: "The flight was delayed as well as my connecting flight."
Cons: "I spent 8 hours waiting for a connecting the scheduled time was less than one hour"
Cons: "After three on-time flights from the other side of the world, I was stuck in Chicago for a 3 hour delay. The flight finally arrived at Reagan 2 minutes after the runway closed so we were rerouted to a different airport where we finally landed 4 hours late."
Cons: "The only thing that was not good was the wifi-- we used it on our first flight from LAX to Chicago, but from Chicago to DCA we were unable to connect."
Pros: "No problems."
Pros: "no delays. quick flight & boarding"
Pros: "The flight was on-time."
Cons: "The seat, again, was the bad news."
Cons: "Flight was delayed 1.5 hours"
Pros: "I have a walker and it was stowed with the strollers. Was available soon after I arrived. Flight left on time and arrived early. Price was great, even with a few add ons."
Cons: "WIsh they had pillows. I need lower back support and had to use my son's sweatshirt. I will know next time."
Pros: "Great crew, easy boarding."
Cons: "Zero entertainment (no TVs, WiFi, inflight magazines or electrical outlets), very small tray tables, pretty uncomfortable seats"
Cons: "Late and cramped."
Pros: "The staff were very pleasant"
Cons: "The seats are small and don't recline"
Cons: "would have been nice to be informed that a delay was taking place..."
Pros: "The crew was nice."
Cons: "The flight was delayed 2 hours. Then the gate was occupied when we landed and we had to wait again."
Pros: "Nothing. Cheap price is an illusion as they charge you for breathing."
Cons: "Everything. Frontier is the worst. Spend $50-100 up front and fly ANY other Airline (except Spirit, they stink too)"
Pros: "Took off on time, landed on time, very smooth flight. Baggage arrived in a timely manner. No problems."
Cons: "I wish Frontier didn't have so many fees and provided in-flight entertainment like television or movies."
Cons: "Frontier is a horrible airline. They closed the gate early and wouldn't let my friends on board even though they got stuck in security. The service on the plane was horrible - flight attendants were very rude. I also witnessed an egregious security violation in the bag drop line which would make me too concerned to ever fly Frontier again."
Pros: "Both flights landed early and the pilot flew very smoothly (I tend to get air sick so I appreciated this). Easy to get on and off plane, no fuss. Great price ($250) to fly from DC to Denver, nonstop. Can't complain."
Cons: "The seats are very thin and feel like school bus seats, so it was a pretty uncomfortable couple of hours. Also, the check in at the kiosk is confusing and misleading. We were very prepared and did everything ahead of time (paid for our checked bag, knew that we'd have to pay for a cary on bag, etc.) but then when we checked in it asked us if we had a checked bag we needed to pay for. We doubted ourselves for a moment and almost paid for our bag, AGAIN, even though we had already done it. This payment should have shown up on our account and we should not have been asked about paying for our bag, that is confusing and misleading."
Pros: "The customer service line was very helpful changing our flight"
Cons: "Other flights to the surrounding easy coast took off and our explanation was that the plane we were scheduled to fly out on couldn't fly in weather... from Denver, CO... in January"
Pros: "New plane made it more comfortable, but make sure you review Frontiers bag policy. They are now a nickel-and-dime business that charges overpriced fees for carry on and check in bags"
Cons: "The flight was delayed 2-1/2 hours departing from Denver. There was very little communication from Frontier regarding the reason for the delay. It was extremely frustrating being able to see our plane parked at the departing gate and NOT receive appropriate information as to why we could not board for 2-1/2 hours ! Frontier's newer passenger seat design is terrible ! I can't recall having to sit in more uncomfortable seats !"
Pros: "The crew on-board did a great job, but every other crew was a fail."
Cons: "Check in was not staffed properly, and took nearly an hour to do a bag drop. We paid extra for zone 1 boarding, but the first boarding announcement was for "all passengers, all rows". Once we reached our destination, it took a very long time for bags to show up. I flew Frontier for the direct flight to Denver, but I will be rethinking that in the future. I'm glad to pay a higher price for a higher level of service."
Cons: "It's a dumpy airline with bad seats, no amenities, markups on everything and generally uncomfortable. The service ain't much better."
Cons: "The crew was fine. There was a problem with the fuel in Santa Ana, so we had to make a stop in Las Vegas to refuel which took nearly an hour to do. On top of that the airline issued no apology, no refund or voucher even though the flight was meant to be direct. The strangest experience I had ever had flying and (even though I said it last time), I seriously will NEVER fly Frontier again."
Pros: "The price The hospitality of the crew Flight crew"
Cons: "I thought the whole experience was very satisfactory."
Pros: "Ticket counter reps and crew were friendly and helpful. Flight was easy goin and pilot kept passengers informed throughout the flight"
Cons: "Frontier doesnt offer TSA pre-check for military even when the military ID is inputted online under the Known Number ID. The airline seating is uncomfortable. The seats dont lean back and there is no head cushion."
Pros: "Boarding Process was good. Take off time was excellent"
Cons: "None of the monitors would let you check in your baggage (no Frontier), forcing everyone to wait for the agent to clear in front. Almost put me in jeopardy of the 45minute rule. Very, very, very upset that frontier insists on keeping my prepaid baggage fee of $40 for a 2nd bag that I never used. I did this weeks in advance and expected snow. I still went, but no snow, so I didn't need my skis and therefore didn't need my 2nd bag. Frontier refuses to refund my $40. STUPID! STUPID ON YOUR PART. I am very upset to get duped like this. I will NEVER predo my baggage AGAIN. NEVER. NEVER. NEVER. Although everything else good, I would book on Southwest before I would book on Frontier again. Keep your lousy $40, because this will cost you much more in the long run. Tell your chairman, president this. STUPID. I also didn't like that the seats didn't recline. I paid more for a seat 3D flying from Orange County to Denver."
Cons: "I miss my flight. It was move to another gate and my time is wrong because of the time change. It would be nice if they post it at the podium screen or glance the passengers saying it was move. I was move to another flight and i have to pay again. Gate confusion."
Pros: "I have to say the employees do provide the best customer service they can. Everyone was very nice, and I was offered vouchers to appease me."
Cons: "My return flight was canceled about a week before. The alternative I was offered was no good, so I had to rebook on another airline for a lot of money. The outgoing flight was delayed by 3 hours. Won't be booking with Frontier again unless I have lots of flexibility in terms of time."
Cons: "Worst customer service ever - this flight is delayed almost 5 hours and counting due to plane maintenance in another city and the airline couldn't accommodate my request to get on another flight (I was willing to pay more!), not could they refund part of my $600 ticket (they said the connecting flight didn't contribute at all to the total cost of the round trip) so that I could book a flight with another airline. didn't offer a voucher or even comp the bag. I will get home after 3am (with work tomorrow). I explained that I've had food poisoning within the past 24 hours and feel weak, and am stuck at this airport with limited food options."
Pros: "I managed to fit a week's worth of clothes into my backpack that fit under the seat and got a great deal on this flight from DCA to DEN."
Cons: "I didn't like that I couldn't check in on my iPhone and have a paperLESS boarding pass...if I had been able to do that (as I mistakenly assumed I would) I wouldn't have missed my flight from DCA to DEN. They had shut down the check in computers 45 minutes before the flight so there was plenty of them to board. Please join the 21st century!"
Cons: "Same screaming infants. They were able to sleep but allowed to roam aisles."
Pros: "cheap ticket"
Cons: "- Trays were about 10 inches wide and 5 inches deep - which provides no value whatsoever. You can't place anything on it b/c it's not big enough. - Chairs were short so I had nothing to rest my head on. - Cramped isle space"
Pros: "They gave us a $10 voucher to use in IAD while we waited...for 6.5 hours."
Cons: "The delay seemed like it could have been prevented with a better computer system; we paid for our bags ahead and others didn't have to pay when we checked in because the system was down, no offer for a refund on that."
Cons: "Once you add all of the additional expenses, Frontier is just as expensive as other airlines, but with less comfort and amenities. I've flown with them twice and they have been tremendously frustrating on both occasions. Never again."
Cons: "Lost luggage and delayed takeoff"
Cons: "Seats - horribly uncomfortable, no recline Leg room - very tight unless you pay $50-$60 for stretch Hidden/extra costs - when I checked in almost all seats cost additional money; this is terrible for business travel and reimbursement purposes because it is considered an upgrade when really unless you take one of three middle seats at the very back of the plane, you have no choice but to pay. Carry-on fees are also ridiculous; it would be much better to be transparent and incorporate these costs into the ticket price. Food/drink - you offer no complimentary food or snack and when you buy something, there is a screen to add a tip - seriously?"
Cons: "Communication at the gate was poor. As well as the communication on board the plane."
Cons: "Our flight was late, but the board and the frontier employee working at the time kept insisting it was on time (even when it was past our departure time and we hadn't even loaded yet). Very frustrating, as this meant I couldn't update my family about what time to expect me. Seats we EXTRA close together. I'm only 5'4" and I was cramped. My normal sized backpack didn't fit under the seat in front of me even..."
Pros: "Direct flight to DC."
Cons: "I should say first that I think it's a little crazy to ever be too critical of an airline because, at the end of the day, flight is a miracle and I feel incredibly privileged to be able to afford a plane ticket home once a year. With that said, Frontier is really the only airline that I've ever flown on where you hear entire rows of flyers chatting throughout the flight about how much they hate to have to be using the airline, which is actually kind of ridiculous, considering it's a budget airline that even markets itself as such. I think I've flown Frontier three times now, and there's always just a feeling of plane-wide resentment toward the business and a lot of new flyers saying "yeah, I don't think I'll fly this again if I don't have to." Ultimately, I guess we all are responsible for our choice to try flying Frontier, it's just not a choice anyone feels good about. But kudos should be given to Frontier for making their ticket prices low enough to make people think they're still getting a deal even after paying out the a** in baggage fees. For myself and probably most of Colorado, we'll still always choose Southwest or jetBlue if we can, because even though it's a pricier ticket, you don't have to worry about being comfortable enough to sleep or dishing out money throughout your travels. However, if I ever take a direct 1hr flight up to Bozeman from DIA, and I'm only bringing my wallet, a chap stick, and the shoes on my feet, I'll probably consider looking at Frontier flights first. Also, it is a bummer that customers are rude to the crew. The staff on the airline are actually always high caliber IMO, and they're not the ones who made the business model, so stop giving them a snarky face when they make you swipe a credit card for your coffee!"
Pros: "Everyone was nice once we were on board"
Cons: "Our well-working plane was clearly given to another group, and all we were told was that we had a gate change that then turned into a 2h delay for mechanical problems. If you're giving the broken plane to us because the other passengers have a connection and we don't, say that, don't just act like nothing changed. Also, it's been a while since I rode Frontier and I really disliked the dinky trays and poorly arranged under-seat storage."
Pros: "The plane went up in the air and came down safely."
Cons: "There were inexplicable delays in boarding and departure. Frontier charges for carry-on bags in addition to checked baggage. The seats are very uncomfortable (they've removed any padding that used to be there) and made everything smaller. There are no drinks or food served, save for water if you ask for it. Basically, you just get a seat on a plane."
Cons: "My 7:25am flight was delayed nearly three hours! Right around boarding time, we were told that the plane had to be pulled out of the hangar and go through maintenance checks, so our flight would be delayed an hour. Later, we were told the flight would be delayed until 9:15am, and we were given a gate change and plane change. We finally pulled away from the gate close to 10am. It's absolutely unbelievable to me that the first flight out of the day would be delayed when there were no weather issues. This demonstrates very poor planning on behalf of the airlines. We were issued a $25 voucher for the inconvenience, but I don't plan to fly with Frontier again. They charge you for everything! (seats?, carry-on bags?, soda?), the seats don't recline and there's no leg room. I'd rather pay an extra $100 to fly United or Delta and have a comfortable flight."
Cons: "When I was selecting my seats, I had to pick one that cost an extra $12, because the free ones weren't available. That defeats the purpose of choosing a cheaper flight."
Pros: "The flight departed on time and arrived ahead of schedule, and the pilots did a good job adjusting altitude to smooth things out when we encountered turbulence."
Cons: "Having to pay $40 per carry-on each way on top of an expensive ticket and $16 each way to select a seat is ridiculous. Not to mention having to pay for food, even little snacks, on board. I understand that the crew have very little time to clean a plane between flights, but I've never experienced seats quite as bad as I found in my row upon boarding. Little bits of corn chips everywhere (on the seats, between the seats, on the floor, even in the seat belt buckle) and sticky mess where soda had spilled on the seat. My girlfriend fought her way back to the front of the plane to ask a flight attendant for something to clean up the mess, they took so long bringing anything eventually another passenger offered some napkins which we wetted with our own water and cleaned everything up ourselves. No flight attendant ever checked on us or offered to help clean or even pick up the pile of trash. The seats are not comfortable for me since they don't recline and the headrest is not adjustable (I'm 6'-2", the headrest makes contact with the top of my neck). The little fold-down tray is a joke, it barely holds a couple beverages. Even the back of seat storage is too small, barely holding a normal magazine. Whoever designed the seating area didn't seem to take into account human physiology and ergonomics or human behavior."
Pros: "Crew and pilot were friendly and helpful."
Cons: "I was on a small plane initially, seats were a step up from folding chairs. When I made my connecting Th seats were equally uncomfortable. I am an average fit person. This was a terribly uncomfortable flight as a result."
Cons: "I didn't enjoy how the ticket is cheap online but they get you in the end by charge for your seat and luggage ( even carry-on)."
Pros: "Some things were standard and up to expectations."
Cons: "The airline pumps flavored air into the cabin. They nickel and dime you. The seats don't recline unless you upgrade. They charge for carry on baggage. They charge for water and snacks."
Pros: "Flight was on time and crew was good."
Cons: "Seats are very crowded and uncomfortable ."
Cons: "The seats could have used those adjustable/folding headrests (with "wings" that prevent your head from lolling onto someone else's shoulder). With that, the experience of trying to sleep on the flight would have been 10x better!"
Pros: "The aircraft staff and ticket counter staff were friendly."
Cons: "Our flight was delayed 30 mins and then when we arrived at our destination, we had to sit on the plane for another 30-40 minutes because there was no crew available to guide the aircraft in and connect the skyway. its been a while since we've traveled Frintier, and now I know why. Super cheap seats, tray table (or lack thereof), and the buckle and dining on seats, luggage, carry on is absurd! They have done a complete overhaul of their brand from when I used to fly them more regularly."
Pros: "Touch downs of all my flight legs are so smoothly done."
Cons: "an hour delay is a big deal!"
Cons: "Seats never reclined (even in rows that they should), tray table was minuscule (all you can fit is a cup/soda), no entertainment on a 4 hour flight; flight was not cheap (>$360) and still had to pay for bags (carryon and check in), food/drinks (anything that wasn't water), seat selection (or you get assigned to a middle seat); on both flights (to and from Denver), the landing made me sick to my stomach with how wobbly it was (I'd never had this before and I fly quite a bit)"
Cons: "Frontier has gone from a wonderful airline to a budget airline that is more interested in making a dollar than in their customer service. Not only do they charge for everything from your carry-on to water on the plane, their customer service is horrendous. I ended up paying an addition $115 each way in order to actually get a seat and bring my luggage. My flight was delayed for 3 hours out of Denver, which they blamed on weather. They made no announcement about why the flight was delayed and the gate agent, Kayla, was one of the rudest individual's I have every dealt with. After repeatedly asking, it was finally revealed that the delay was not directly related to weather, instead it was a "staffing issue." However they continued to call the issue "weather-related" so that they would not be responsible should the flight be cancelled. I used to love Frontier because they had an inexpensive round-trip ticket to Denver and was one of the few airlines that did not charge for ski equipment. Needless to say, I will never fly Frontier again - I would rather make numerous stops than be subjected to Frontier's business model and employees."
Cons: "There was no mention of a delay while boarding but it took an extra 40 minutes to get started. There were storms in dc and our plane had to be redirected to a different airport. We were not given accurate information or updated with any frequency. We would be told more information is coming in 15 minutes, then sit for an hour and hear nothing. i could not update my driver that was at the original destination airport. While stuck on the plane at the new airport we were told we could not get off the plane or we would not be allowed back on and if we decided to get off and drive we could not get our checked bags. Snacks were not offered for hours and more than one flight attendant said they were out of everything and running out of water. When they finally offered food, full price was still the only option and they had everyone line up in the back of the plane, blocking both lavatories. Half way through the line we were told we could close the doors and prepare to take off and everyone remaining was sent back to their seat. We waited another half hour to actually take off."
Pros: "The staff were great. Boarding was also fast"
Cons: "Had to pay for carry one, not comfortable"