It was difficult in SNA to hear the gate announcements due to muffled voice and fire alarm ringing.
This was the best flight I’ve ever been on- solely for the purpose that our pilot gave us a tour of the west coast. He didn’t need to do that but he did and it made the experience spectacular. Well done.
Service OK except could not make out much of what the pilot said when making announcements. Wish they would have had seat back screens. Charging ports were conveniently located. Overall very average experience. Far from the best, but I've had worse.
Our flught was rerouted to another airport 60 minutes from our destination. We were told we would get Lyft vouchers to get us to our original destination. We did get vouchers, but when we arrived at the rerouted airport, we realized the vouchers were for a Lyft ride from the starting airport to our original destination. We were lead to believe that once we arrived at the rerouted airport, we could use the voucher from there. Nope. So we got stuck with a $100, 1-hour Uber ride. The flight staff was annoying. We were seated near the rear, and for the entire flight, both attendants were gossiping about some drama on Facebook. And they weren't being quiet about it. The back dozen rows or so could easily hear their entire conversation. I've flown Alaska Airlines many times before and have never had problems. This was an awful experience.
Never had so many staff members be rude and disrespectful. I had a staff member sarcastically call me “girly” after making me wait 20 minutes to be seen by her. I was able to print my luggage tag and she told me I was too late to check luggage I said the system obviously disagrees. And you had me wait way too long while you asked every single passenger ahead of me about their Disney vacations. She wasted so much time to then say “girly your bag won’t make it on the plane” I’m not her girly I’m a full grown adult. She needs to learn a hell of a lot of respect
On time, friendly and professional staff and crew Very nice new terminal in Spokane
Wi-Fi cut out for a bit, then resumed. Otherwise flawless flight.
You need categories to denote when food and entertainment are not available.
Canceled flight. No communication of this prior. Rescheduled to next day. Our good seats we purchased months ago turned into last row middle. No apology, reason, nor compensation for time and $ spent.
I got the last seat on the plane, in the back in the corner against the window, and I paid a competitive price for my ticket several weeks before the flight.
Flight boarded 2.5 hours late (my second southwest flight of the day with late departure), the gate agent was grumpy and unhelpful. Said she was "tired so we aren't going to follow normal boarding order". No complaints about the actual flight crew.
I liked how it boarded fast. I do not like how the seats are just too narrow, and I’m not a big person.
Despite paying for an ‘upgraded’ seat in row 1, I had to put my luggage in the middle of the plane. Snacks were bleh and seat was small and uncomfortable and I am not large. Attendants were fine but not super helpful. Plane just seemed outdated.
Southwest has been a nightmare. Delayed flights, missed connections, systems down. Never again am I flying southwest.
had to check bag at gate when there was still overhead bin space. As usual the WIFI didn't really work.
The Southwest airline was ok. A big thank you to Kayak team (David), who worked with me on Sunday afternoon to rebook my travel from Burbank, CA, to CVG. My original flight on Sunday was delayed, so I had to cancel Sunday flight and rebook my travel to Monday. Could not have done it without help from David from Kayak team. Ante Soda GE Aerospace
Seated at front bulkhead for a smidge extra leg room away from home and on flight back home. Away crew was very proactive about assuring our carryons had space close behind us (because no seat in front of us our personal items had to be in a small bin overhead). They actively required passengers place overhead luggage on its side so more items could fit in bins. Home crew made no such efforts. I had to struggle back rows to get overhead bags upon landing, no crew help then either, and some disgruntled passengers as I and others retrieved our bags. There was a system that worked pretty well. The home bound crew just didn't feel like working.
Red eye from San Diego. Temperature of the cabin was way too warm and the air duct flowed very little air.
Great flight, 47 passengers on a 180 seat plane. Stewardess was pleasant and cheerful.
The 700 model seating is too tight both seat size & leg room
Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.
Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!
Wifi is very frustrating - could not connect and therefore unable to work on the trip
Entertainment was great. Seats were good. They did not have my pre-ordered hot food product available but did comp me something cold in place of the item.
Excellent. I had a medical emergency on flight SNA-ORD and the attendants were very helpful.
Booked through Kayak Business, had a seat in middle and towards back due to booking rate, not comfortable.
Not a great experience. We paid for the upgrade for premium economy seats and seated ourselves in very comfortable seats. Someone came along with the same seat on their boarding pass. The aircraft had been changed and as a result we were booted out and sent further back to small uncomfortable seats. After complaining we were moved to emergency row seats, which gave us more leg room but the seats don’t recline. For people in our 70’s we found having to sit upright from California to NJ very uncomfortable. Not sure why they chose to move senior citizens instead of the two people that were allowed to take the more comfortable seats. Not happy.
Very poor the plane itself was really old, slight smell that couldn’t be named. I didn’t even get a boarding pass UNTIL AFTER clearing security! Even then, they said when I get to my connected flight I’ll get my 2nd boarding pass there! A bit ridiculous!
Due to one crew member not showing up to work, our flight was significantly delayed causing us to miss our connecting flight in Houston to Mississippi causing us to be delayed by more than 6 hours and missing our event all together. Very disappointing. All because ONE crew member called in sick. United did grant us a $15 meal voucher, which was a small but appreciated concession that I wasn’t able to use because I ordered my lunch and paid for it before applying the concession, and the staff said it was too late to use it. Ugh! We also had a TWO delay coming back from Mississippi, but that was on American Airlines and it was due to weather, so not their fault. Anyway, not at all impressed with United’s handling of our flight and the HUGE disappointment of missing our important family event for our 90 year old mother. All that money and all that stress and emotions for nothing. Having to wait the hour to bring an employee from LAX seemed like something that should not have happened. Why don’t you have a local back-up? Santa Ana is not a little airport in a rural area.
the head jack on my seat didn't work and the power outlet didn't work for my seat
Multiple delays and made us miss the connecting flight and lost our bags
Business class flight attendant was very good. But our flight was delayed two hours for a “mechanical” bathroom issue that literally took 5 minutes to fix. Our plane landed early from its previous flight but still waited for a mechanic to show up to fix an obvious minor issue for almost three hours. This caused us to miss our connecting flight. They put us up in a Days Inn that was 17 miles away from the airport that took a half hour of driving just to get to and this was at 11pm at night. Then when we finally got back on a plane after a full day delay they left our luggage back in the airport. This was an international flight, so no luggage or belongings after flying 8 hours to a different country. We will NEVER fly American Airlines again.
I was able to enlist on standby for an earlier flight, and eventually made it (last row). However, the experience was poor and felt unfair. On the standby list, I was ranked #2 (#1 had been cleared a seat). The person ranked as #3, who was also in the queue alongside me was given a seat much earlier - with group 4 boarding (a seat within the first 2 rows after business class). When inquired about why I was skipped-over on the priority list, the gate agent first paused (likely cuz she couldn't explain) - and then gave me the standard expectation that if a space opens up, she'll give me the seat. Despite my priority ranking being higher, I was unduly held-back, and could have missed the plane - unfairly giving advantage to someone else. Luckily one seat opened up; but given the unfair assignment of standby seat by gate-agent, this was a subpar boarding experience.
The WiFi didn’t work entire flight, couldn’t watch a movie. The recline button didn’t work
Our flight was 1.5 hours delayed. There was no weather for the inbound flight, so I don't understand why. This meant a VERY late arrival and only a quick nap before my morning flight.
The flight encountered a delay exceeding 4 hours. The food voucher issued was valued at $12, insufficient to cover our meal expenses. Consequently, I was unable to take my medication, leading to a drop in blood sugar levels and exacerbating my anxiety.
Flights were on time. That's the main consideration since I had to change planes. The entertainment was whatever you bring with you and the food (in Economy) is non-existant. Neither of those was a surprise.
The gate crew did try to help, however they lacked the information as to whether the flight will operate or not. Being delayed 6 hours and in a limbo on whether the flight will operate or not is not fun. The airline having staffing issues is not encouraging at all.
Flight was delayed and missed connecting flight. Did not give warning about delay until we showed up at the airport. Not good.
I love to be able to connect my own devices to the entertainment system. It works great!
The seats are tiny and they don’t recline. The planes are dirty and very small. You have to pay for carry on and even the personal item that you’re allowed is smaller than with other airlines. Flights are usually delayed and there’s no screens or any amenities or entertainment.
I really didn't like anything. Paid for my checked luggage online ($79) and then was told that I would have to paid another $79 for my carry on. Was not allowed to enter the terminal until 3 hours before my flight and when I finally was allowed to check my bag and enter, my flight was delayed 3 times. When I finally landed, we were all instructed to "run off the plane" as they had to do a quick turn around to Las Vegas. Me and several of my flying companions will never fly Frontier again.
It was awful ....my first time flying on it and I will NEVER fly it again ....everything about it was terrible .....most especially the flight attendants
They didn’t offer a water, even after I asked
Remind customers of the need to have passport or new ID for boarding.
The flight never took off and we spent 7 hours at the airport
It was ok. It was expensive to check 2 bags ($75.00 per bag), and then it took a long time to wait for shuttle to take us from one terminal to the terminal where the plane was taking off at LAX. And all of this for a flight where we had to pay for any food or drink that was not water.
When I wanted to check in 3 hours prior to boarding time, the employees mentioned “a little over an hour delay” so I waited for an hour then I went to go look for food in the terminal and most people from that flight were in the same area looking for food. Finally I decided after food to check to see if it’s anytime closer and now it’s 2 mins until boarding closes?! What are you kidding me? I didn’t receive anything via sms about boarding now nor via email or on the intercom. I luckily made it through, barely, and then there’s no room for my carry on mind you I’m in the very first row so I had to place my purse in one further row back and my carry on sections down. Not sure who pays for better seats to get your stuff placed all over the plane but that was the worst experience I’ve ever had flying with anyone.
This airline sucks. They offer low rates then charge you for everything, the app does not work well, the seats are the most uncomfortable. Maintenance issues on the flight, and you still have to sit through their credit card commercials. People are nice enough but does not make up for overall poor experience.
Cancelled flight after I arrived at airport after 75 min drive and parking. Next flight was 4 days in the future. Had to scramble and buy a much more expensive flight on another carrier.
