The crew was very kind and made going to Hawaii relaxing and fun to look forward to! Thank you Southwest for a pleasant flight!
Great flight, 47 passengers on a 180 seat plane. Stewardess was pleasant and cheerful.
I liked the crew member who gave flight instructions on "in case of a problem:. The seats are so small that only a young teenager could sit in middle seat.
I recently flew Southwest from San Jose to Honolulu. I was very impressed with the flight crew, especially the flight attendant in charge of the front of the plane. She came through the aisle at least five times for drinks and water, and two times for snacks. I have not seen such service since I flew first class. Also, for the first time, they gave us the correct baggage claim number, and the luggage came out quickly. I can't wait for Southwest to have assigned seating! I absolutely hate the Cattle Call boarding procedure and the mad dash to get seats and overhead bins. However, the boarding was efficient.
Much better than the.last. flight on SW on Thanksgiving day
The 700 model seating is too tight both seat size & leg room
Unfortunately it was not a good experience. There was a rude stewardess.
Boarding was well explained and smooth. The flight was short, so there was no time for snacks. They did offer water or juice, though.
The flight was very short, 45 mins, therefore no snacks/drinks were provided; there should be a NA option for food and entertainment survey questions. Also, there were no charging ports onboard for cell phones. My experience was overall positive.
Price was right. Add power to the seats, television, larger plane to accommodate a long flight to improve mental health and overall comfort for a 5 hour flight.
Our flught was rerouted to another airport 60 minutes from our destination. We were told we would get Lyft vouchers to get us to our original destination. We did get vouchers, but when we arrived at the rerouted airport, we realized the vouchers were for a Lyft ride from the starting airport to our original destination. We were lead to believe that once we arrived at the rerouted airport, we could use the voucher from there. Nope. So we got stuck with a $100, 1-hour Uber ride. The flight staff was annoying. We were seated near the rear, and for the entire flight, both attendants were gossiping about some drama on Facebook. And they weren't being quiet about it. The back dozen rows or so could easily hear their entire conversation. I've flown Alaska Airlines many times before and have never had problems. This was an awful experience.
Never had so many staff members be rude and disrespectful. I had a staff member sarcastically call me “girly” after making me wait 20 minutes to be seen by her. I was able to print my luggage tag and she told me I was too late to check luggage I said the system obviously disagrees. And you had me wait way too long while you asked every single passenger ahead of me about their Disney vacations. She wasted so much time to then say “girly your bag won’t make it on the plane” I’m not her girly I’m a full grown adult. She needs to learn a hell of a lot of respect
On time, friendly and professional staff and crew Very nice new terminal in Spokane
Wi-Fi cut out for a bit, then resumed. Otherwise flawless flight.
You need categories to denote when food and entertainment are not available.
Canceled flight. No communication of this prior. Rescheduled to next day. Our good seats we purchased months ago turned into last row middle. No apology, reason, nor compensation for time and $ spent.
I got the last seat on the plane, in the back in the corner against the window, and I paid a competitive price for my ticket several weeks before the flight.
Flight attendant took my carefully folded coat and flung it across the aisle to the bin across the way. Where one of the passengers rescued it for me, because that just wasn’t right!!
the flight was delayed twice and then delayed from taking off.
Was flying out of a small airport so that I could avoid long lines. However, Alaska Airlines wanted me to check in two hours in advance. I was there fifty minutes ahead of time, but because I didn't check in the Alaska Air app deleted the trip all together. By the time I was able to speak with someone and get a new boarding pass twenty minutes had passed and they wouldn't let me board the flight. Poor communication through the app, gate agents were unhelpful, and overall felt like Alaska Airlines doesn't care whether they do a good job or not. Will avoid as much as possible. Southwest Air seems like a better airline.
Seats were not bad enough and uncomfortable good legroom in the emergency exit row we were in, but we were forbidden to hold my grandson on my lap for a little while, and the stewardess passed us saying it was against regulations which makes little or no sense when you’re 36,000 feet. The food snacks were really bad. Tasteless tasted like wallpaper, but we’re supposed to be protein bars, and the announcements were all completely incoherent because of the noise of the airplane and the lowness and crackly nature of the PA system.. this was disgraceful. No one in our party could understand a word of what the captain or the flight attendant were saying —not a word! The landing was a little hairy in a pretty stiff crosswind -we bounced before the plane stabilized on the runway
Flight team was great and we even arrived ahead of plan!
Long flight but comfortable and not freezing as I have experienced on Hawaiian flights to the islands. They gave us blankets just in case. Nice touch.
Flight late, the waited for a long time for “personal” to arrive at gate to dock the plane in Rochester. So annoying. This flight was expected, why aren’t personel available for the jet bridge?
Everything I mentioned earlier - the airbus was more comfortable indeed and the experience was further enhanced.
Flight delayed for two and half hours and then canceled altogether due to mechanical issues. No mechanic onsite to fix so had to send one from LAX.
It would be nice if was given wires ear buds. Overall was a good experience was able to sleep on the plane
Delta seems to be improving in many areas, except they are super bad with the food available. Bring back normal food service on long flights.
I didn’t not like that I could not select my seat and ended up with the worse seat.
Flight and seats were great. Food service was average at best. The real main problem we had is that we got cheeseburgers for the kids but the plates was extremely hot. Like ridiculously hot and the stewardess never said anything. Luckily or unluckily my wife touched the plate and was able to deal with it before the kids got burned.
Great staff. Clean plane, but we were delayed for more than an hour due to maintenance issues and had to board another plane.
Booked through Kayak Business, had a seat in middle and towards back due to booking rate, not comfortable.
I’m so sorry, I can’t remember her name, I believe it was Dimpti. She was stellar, also a mature Asian flight attendant, lots of flowers in her hair, just as amazing! But literally the crew was AWESOME . Only downside is there weren’t any charging outlets. Maybe I needed to ask a flight attendant , but it would’ve been nice to have one easily accessible.
Older aircraft, no meal, only food was for purchase. Not impressed United.
Stuck on tarmac for two hours plus a 5.5 hour flight. Rude flight attendant. And no meals, not even for purchase!
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
Not a great experience. We paid for the upgrade for premium economy seats and seated ourselves in very comfortable seats. Someone came along with the same seat on their boarding pass. The aircraft had been changed and as a result we were booted out and sent further back to small uncomfortable seats. After complaining we were moved to emergency row seats, which gave us more leg room but the seats don’t recline. For people in our 70’s we found having to sit upright from California to NJ very uncomfortable. Not sure why they chose to move senior citizens instead of the two people that were allowed to take the more comfortable seats. Not happy.
Very poor the plane itself was really old, slight smell that couldn’t be named. I didn’t even get a boarding pass UNTIL AFTER clearing security! Even then, they said when I get to my connected flight I’ll get my 2nd boarding pass there! A bit ridiculous!
Due to one crew member not showing up to work, our flight was significantly delayed causing us to miss our connecting flight in Houston to Mississippi causing us to be delayed by more than 6 hours and missing our event all together. Very disappointing. All because ONE crew member called in sick. United did grant us a $15 meal voucher, which was a small but appreciated concession that I wasn’t able to use because I ordered my lunch and paid for it before applying the concession, and the staff said it was too late to use it. Ugh! We also had a TWO delay coming back from Mississippi, but that was on American Airlines and it was due to weather, so not their fault. Anyway, not at all impressed with United’s handling of our flight and the HUGE disappointment of missing our important family event for our 90 year old mother. All that money and all that stress and emotions for nothing. Having to wait the hour to bring an employee from LAX seemed like something that should not have happened. Why don’t you have a local back-up? Santa Ana is not a little airport in a rural area.
the head jack on my seat didn't work and the power outlet didn't work for my seat
The WiFi didn’t work entire flight, couldn’t watch a movie. The recline button didn’t work
For a 5 1/2 hour flite i considered the "business class" to be subpar. The seats were just ok, no amenities, really nothing more than a long domestic flight. Frankly disappointed.
Our flight was 1.5 hours delayed. There was no weather for the inbound flight, so I don't understand why. This meant a VERY late arrival and only a quick nap before my morning flight.
Almost a 6 hour flight and the only food option is a cheese plate… and chips. Also how is it there are no options for texting on American. I’ll be going back to delta and united.
The flight encountered a delay exceeding 4 hours. The food voucher issued was valued at $12, insufficient to cover our meal expenses. Consequently, I was unable to take my medication, leading to a drop in blood sugar levels and exacerbating my anxiety.
Flights were on time. That's the main consideration since I had to change planes. The entertainment was whatever you bring with you and the food (in Economy) is non-existant. Neither of those was a surprise.
The gate crew did try to help, however they lacked the information as to whether the flight will operate or not. Being delayed 6 hours and in a limbo on whether the flight will operate or not is not fun. The airline having staffing issues is not encouraging at all.
Crew were attentive and friendly. Flight was smooth and early! I enjoyed the less crowded plane. Thank you!
Flight was delayed and missed connecting flight. Did not give warning about delay until we showed up at the airport. Not good.
I love to be able to connect my own devices to the entertainment system. It works great!
