Find cheap flights from John Wayne (Santa Ana) to Honolulu

Cons: Agents at the gate doing the pre clearance for Hawaii were polite, helpful and patient. Kudos to them all!!

Cons: Seats hard and didn’t recline. No food.

Pros: Nothing because there was no social distancing. I did not think that airlines were allowed to completely fill flights and I had no choice once I was boarded.
Cons: Please observe social distancing and DO NOT book completely full flights where seats can’t be left open. Irresponsible and stupid.

Pros: The staff at both airports were amazing. (SNA/SFO) From ease of arrival at check in by Alaska Airlines staff to the airport security at SFO providing assistance to help me guide my ride to pick me up the best description of where I was to ease pick up. That’s not to mention the Alaska staff that allowed me to move my flight up to accommodate my schedule or the excellent staff at the gate and on the plane. Very nice experience!

Pros: Very nice crew :)

Pros: Very punctual.

Cons: The online movie service didn’t not play and

Cons: friendlier flight crew. we choose to fly alaska for the “friendlier staff” unfortunately they were not friendly or helpful. traveling with 2 small children alone is hard in itself.

Cons: Flight delayed over 4hrs ruined my entire work day and travel plans

Pros: Great flight and wonderful service
Cons: All was well

Pros: The flight was excellent, thanks to flight attendant, Dan, who embodies the Aloha spirit.

Cons: No seat-back entertainment on a long flight is not ok. If there was warning about that during the booking process, it was too subtle and I missed it. It was an unpleasant surprise. Also, the seats are just so stiff and uncomfortable. If this was a 3-hour flight, fine. But nearly 6 hours, no.

Pros: the flight itself was comfortable.
Cons: getting assigned seats earlier.

Pros: Crew was attentive and very pleasant
Cons: Seating

Pros: Friendly, courteous, efficient flight attendant.
Cons: I would have liked a TV screen on the back of the seat. I didn’t see a place to plug in head phones. It was fine though, since I slept and read most of the trip.

Pros: Good leg room.
Cons: The seats did not recline.

Pros: The only enjoyable thing about my flight was the couple sitting next to me.
Cons: We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back.

Pros: The crew was polite and helpful.
Cons: Choices of food could have been better, including not running out of items on a 5 hour flight.

Pros: Very nice service!!! Good crew!!! Thank you very much!

Pros: My seat was so wonderful and even the people in my row too. I surly do not like a middle seat... but location of row 6 and everyone in the flight crew made me feel so so comfortable I was even able to get some sleep
Cons: I love you guys and I am looking forward to my next trip and adventure with Alaska Airlines!!!!!

Pros: I like the diverse, friendly staff.

Pros: All the ladies (and the pilot) who helped us were so lovely and helpful! Thanks for such a wonderful experience ❤

Cons: Not that the airline had any control, but the turbulence was the worst I'd experienced (and longest-lasting) in the 40 years I'd been flying. The crew kept everyone comfortable, informed, and safe.

Pros: Crew was friendly and the service was good.
Cons: Stuck next to self obsessed millenial who couldn't stop taking selfies of himself and he kept rubbing against me (apparently not noticing I was there?). He had plenty of space so it was weird.

Pros: The staff was extremely friendly and accommodating. Quality of the flight was great! I loved how comfortable and clean it was. Great to have a flight that has jacks for your chargers as well as free WiFi! Will definitely be flying again!!

Pros: The flight took the blink of an eye.
Cons: I would have liked to have been woken for the food dispersal and being over 6 feet O cannot say enough about adequate leg room or lack thereof.

Cons: What food? Alaska Airlines doesn't feed the cattle. Even the Salmon I brought back, one was semi frozen, expected that... The other was not frozen at all??? What's up with that??? Leave that one out on the tarmac or what??? Doesn't matter what "AGREMENT" Alaska Air has with any airlines. Make you go through TSA again and there isn't enough time to catch a flight 60 minutes later. Much less get bags and check in again. I"m look for a different air carrier. Alaska Air is a mediocre airline and it's okay for them. That landing included a few bounces. The pilot came over the com talking about a great landing. I'd hate to see one of his bad landings.

Cons: It was about half the price of other major airlines. So naturally I expected the worst. Turns out it was better than many airlines I flown in the past.

Pros: The flight from hell is over. I've had better jumps from a C-130. At least I didn't bounce as much and the Army never nickel and dimed us for everything.
Cons: Boarding? Alaska Airline had a 4 hour lay over. Crew? Ask "Chad" a question and when he's done joking around and serving 6 other people, he may get to you. Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death they landed on one set of wheels, then bounced two more times.

Pros: Everything
Cons: Nothing

Pros: Left early, landed early, comfortable, not full

Pros: It was quick and easy.
Cons: N/A

Pros: The flight was ontime and the crew was great. Nice app onboard for watching movies...free!
Cons: No fault of the airline, but I am a little over weight and the flight was tight.

Pros: it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines

Pros: The breakfast bowl was warm and filling
Cons: Cart service seemed rushed, the female FAs not as friendly or sincere as their counterparts

Pros: I alway love flying Alaska airlines. Their flights are on time and their staff is friendly and professional.
Cons: I didn't like that you have to pay to rent a movie. It's provided through most airline carriers and I was shocked they were renting out tablets to view movies.

Pros: It was pretty long flight - 6 hours. Crew was friendly; we were getting drinks and litttle complimentary snacks during all flight. We didn't have screens so it was nothing there. Some options were available for purchase. Food was available for purchase. I would love to take another flight with Alaska airlines.

Pros: Planes same more spacious. Crew excellent. Boarding quick and efficient
Cons: They did change my flight by several hours which was disappointing as I had a very short stay made shorter. No compensation not able to get me something better. Also resulted in a 5 hour layover in Seattle. Don't like paying for entertainment or food when I pay $1000 for flights. Feel cheated and buckled and dimed. Also did not like no free checked bags. Again I find all airlines that do this insulting. One bag should be included in our flight. How many people fly without any. That is one reason I often fly southwest.

Pros: Crew were fairly good however it was probably due to sitting by the captains significant other. First time flying alaska, probably will again due to them having more free stuff then United.
Cons: Drinks didn't come by very often, felt like the crew were sucking up to the SO of the captain and ignoring me and my fiance.

Pros: Leg room was better than expected
Cons: Having to wait on tarmac when I arrived and then having to be bused to the airport. I arrived on time but spent 30 minutes to get to baggage.

Pros: Rick was probably the best flight attendant I've ever encountered! Granted it was First Class, but he went absolve and beyond with our family.
Cons: Plane was a tad run down, i.e.: cosmetically things were broken or falling apart.

Pros: Todo menos el servicio de internet
Cons: Que se paga para tener acceso a internet y te das cuenta que al cruzar la frontera ya no puedes tener acceso,y después te das cuenta que el servicio es solo para Estados Unidos.

Pros: Service, nice plan and easy ride to Honolulu.
Cons: I don't the seating arrangement in a 737-800. Three rows on each side makes the window and middle passenger very uncomfortable.

Pros: SeaTac was fabulous with my wheelchair. Thanks you
Cons: When I was picked up for my wheelchair in John Wayne airport, there was some short in the wheelchair that was causing a burning to my thigh. The person was totally unhelpful and I finally had to walk to my gate.

Pros: First flight (out of 5) they didn't run out of hot meals before they got to me.
Cons: Delay for more than an hour due to malfunction in the cockpit with no explanation for a very long time. Seats would not recline even an inch and very uncomfortable.

Pros: Friendly crew, free mai tai.
Cons: Pay for baggage.

Pros: On time and no delays! Friendly service as well.
Cons: Nothing

Cons: A long line for the aft toilets, and crew told us we couldn't use the empty toilet at the front because first class passengers pay more. This was TWO attendants making people wait when at least one other toilet was open up front on a five hour flight. Is this even legal? Very disappointed in lack of consideration for health and comfort. Thanks for listening.

Pros: They let us move and get more comfortable, there was hardly anyone on the flight.
Cons: Seats are tiny.

Pros: Crew was amazing. Very attentive and welcoming.

Pros: Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June.

Pros: I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great
Cons: The food selections not so great. The sandwich was hard. Could use more options.

Cons: Too hot. Bathrooms were dirty. No leg space in comfort+.

Pros: Had seat open next to me
Cons: Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival

Pros: Entertainment
Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Cons: Hopefully upgrade on monitors (touch screen was not working),

Pros: Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really.
Cons: I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous

Pros: crew found me an outlet for laptop
Cons: nothing

Pros: Hands down one of the best flights ever. Great seats, great leg room, amazing crew; I even met some good people on the flight. All around pleasing experience.
Cons: My only complaint is the food. Some of the other airlines feed us real food, I want to pay for something a bit better. Still a great airline!

Cons: The pork dinner meal option was burnt … al the way through.

Pros: Nothing
Cons: Nothing

Pros: Appreciated stewardess comping wine because my husband and I couldn't sit together
Cons: Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles

Cons: Plane very late. Boarding was chaos

Pros: Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!
Cons: Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!

Pros: Crew was good
Cons: No idea why there was over a two hour delay.

Pros: Pilot and his ability to maneuver the turbulence. Also variety of snacks.
Cons: Felt hot in the plane.

Pros: The movies offered were decent
Cons: I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again .

Pros: One of the flight attendants was nice.
Cons: 5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL.

Pros: very fast boarding , attentive , and easy to figure out
Cons: seats cushions

Pros: Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can.
Cons: Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better.

Pros: No problems occured
Cons: Takes so long to board

Pros: Crew and flight
Cons: Price for food and number of bathroom available

Pros: Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time.

Pros: On Time. Nothing else to say,

Pros: Snacks & drinks & TV movies good
Cons: One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position

Pros: I liked that the plane wasn’t full which was a surprise.
Cons: Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected.

Pros: Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy.
Cons: Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see.

Pros: Speedy boarding and deplaning.
Cons: The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic.

Pros: Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg

Pros: In flight tracking
Cons: Irregular serbice

Pros: Attentive staff.
Cons: Nothing. Great flight.

Pros: The gate agents were gruff, but helpful. Stewards were super friendly.
Cons: Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins.

Pros: The gentleman at the gate was super helpful and helped us check our bags at the gate.
Cons: Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth.

Pros: Let on time and arrived 30 mins EARLY.
Cons: Had to pay for meal despite length if flight.

Pros: The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster.
Cons: No complaints, I was stuck in a middle seat but somebody has to sit there!

Pros: Had a great experience on my flight. All on time, and connections were great.

Cons: Even with "Comfort +" the seats are horrible.

Pros: Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly.
Cons: Long flight but prefer the direct flight than having a layover.

Cons: The flight was over 20 minutes early

Pros: Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline.
Cons: Nothing at all.

Pros: I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy.
Cons: The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake.

Pros: They offered water and snacks It was quick

Cons: For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!

Pros: The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good.
Cons: The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying.

Pros: Crew was tentative.
Cons: Lady besides me was eating something that smelt bad.

Pros: Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch.
Cons: Management was very bad- Delta screwed up really bad

Cons: Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii.

Pros: The plane was modern with good entertainment options. Overhead storage was ample.

Pros: Had an exit row seat, 17D. Lots of leg room.

Pros: Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected.
Cons: Very little seating at Phoenix airport.

Pros: crew was nice and friendly and the plane landed earlier than estimated.
Cons: Middle seat was occupied on my flight.

Cons: Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on.

Cons: More legroom

Pros: Good seat. Good movies.
Cons: A better range of free food choices would be nice.

Cons: I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move.

Pros: One of the crew members seemed to have a chip on his shoulder. Most other were nice.

Pros: Room in the seat was humane. Respectable leg room and not squished with fellow travelers. Boarding process orderly.
Cons: Crew late to second leg of trip. Visibly tired from a long day.

Pros: The seat? Very uncomfortable
Cons: The seat for the longest flight could be more comfortable

Pros: I love the inflight entertainment

Cons: Half of the screens were down. No Gluten free options.

Cons: The crew was outstanding and the aircraft was new and comfy

Cons: Xx

Cons: Taxi time to gate was almost half hour.

Pros: Fast boarding
Cons: No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease

Pros: Good entertainment
Cons: Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL

Pros: Crew was good for the situation.
Cons: Made me check a bag saying the overhead bins were full. When we got on the plane there was a huge amount of bin space. Wasted 45 minutes of my time waiting for a bag. Made us sit on the plane for two hours before takeoff even though they knew we were delayed upon boarding.

Cons: Rude staff, not willing to help

Pros: All the service was good
Cons: I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal.

Pros: crew
Cons: Entertainment system broken. No heart Healthy food

Pros: Crew was nice.
Cons: Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others.

Pros: Great no complaints

Pros: On time
Cons: Packed

Cons: The plane was too warm before take off.

Pros: The flight entertainment is really nice.
Cons: Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly.

Pros: From the time we got to the counter to boarding and then the flight, we were treated extremely well and with care. We were brought to the front of the line for preboarding. Everyone used our name and smiled as they provided service.
Cons: The TSA agent was cold and it took a supervisor to ensure our needs were met.

Cons: This was the worst flight experience of my life I will never flyAmerican again

Cons: We were unfortunately stuck on the tarmac for 45 minutes. I ran to my connecting gate but they had already closed it. There wasn’t a service rep at the gate. I walked to another gate and there was a very helpful rep who rebooked me to a nearby city. It overall was disappointing and caused me to get home about 3 1/2 hours later.

Pros: Pleasantly surprised by AA. I would definitely fly AA again

Pros: All AA employees I interacted with were professional & very helpful to me & my family. Thank you
Cons: NA

Cons: Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience.

Pros: Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays.
Cons: Nothing to eat - one cookie!

Pros: Food voucher, small consolation for a missed dinner with family!
Cons: Delayed due to tire issue, deboarded and were told another plane would be there in 45 minutes, took 3 hours!!

Pros: Almost all parts were more than satisfactory as expected
Cons: Didn't enjoy nor appreciate the nearly 9 hour delay due to plane maintenance issues.

Pros: Same as above
Cons: Same as above

Pros: The crew on American Airlines flight #109 from LAX to HNL was excellent!

Pros: Nice new Aircraft. Good service. Reasonable food.
Cons: Seats have little leg room. Like most....thry pack them in!

Pros: We pleaded with attendant to let us take our carry on. We were first to board and all others on the flight were volunteer bag check only. It is Very difficult for me to walk. We packed in small carry on just so we could avoid the baggage carasol. She could have Easily granted our wish and treated is in volunteer manner like everyone else. But no way.
Cons: Everything else was fine.

Cons: on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?

Pros: Liked that the restroom was near by (9E). Liked that there was the option of watching a movie.
Cons: Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat.

Pros: The onboard entertainment options were great.
Cons: I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight.

Pros: I loved getting up close and personal with others.
Cons: I didn't like being stuck in a window seat next to two oversized passengers. The person in the isle announced to the middle seat that " I'm giving you notice that I need all of my seat". So the middle seat took up part of my seat, and I feel cheated, because I couldn't use all that I paid for.

Pros: The flight crew was exceptionally kind
Cons: I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines

Pros: Have a great trip without any problems.

Pros: Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later.

Pros: It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!

Pros: Entertainment had many options with a few good and recent movies.
Cons: I purchased Alaskan tickets, hoping for their legroom, baggage guarantees and excellent beer. Instead I got an American Air flight – one of their trusted partners. None of their deals carries over to AA. I guess I will pay closer attention next time.

Pros: The only thing to like was arriving on time.
Cons: Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we ate before departure. Never again!

Cons: The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed.

Pros: Overall flight was satisfactory experience.
Cons: Movie selection for entertainment

Cons: Service was surprisingly lacking for first class. No refreshments offered prior to takeoff. Dinner was mediocre, what you would get in economy. Beverage served was a glass of wine and small bottle of water and that was it for the entire flight. On an earlier flight in economy, there were two times we were served refreshments. No one bothered to collect my empty water bottle the entire flight. And this is first class ??

Pros: Crew was great
Cons: Nothing. Experience was awesome

Cons: Excellent experience

Pros: The pilot was very informative and the crew was well organized
Cons: All as great

Pros: Everything about the 787. Very comfortable and pleasant
Cons: Again, United is not enforcing its own COVID restrictions. That’s gotta stop

Cons: Stewardess was mean when I asked for a mask

Pros: Crew was very good and accodating

Pros: nothing
Cons: A direct flight from california to chicago turned out to be a flight with a fuel stop in Denver which was then an hour and a half delayed, missing my connection! How the hell does that happen?

Cons: Our BOS-SFO flight was delayed several times that would have caused us to miss our connection to HNL. Instead we were diverted to IAH where we spent the night at our expense. We are still in Houston awaiting our return to HNL. Too long a delay.

Pros: Seats and entertainment
Cons: One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one

Cons: The food was horrible for the price. We had 4 crying babies surrounding us. It was a full plain so we were told to check our carry ons but upon getting inside the plane there was still space in the overheads.

Pros: I like the food and the movies you could watch on your phone. The United app.
Cons: Don't have a negative feedback.

Cons: One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller.

Pros: Really great service! Smooth flight!

Pros: Service was friendly. Food ok. Entertainment acceptable for long flight.
Cons: There is More Variety of entertainment on Delta and American Airlines but otherwise comparable.

Pros: Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly.
Cons: Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again.

Pros: the flight was okay
Cons: Long story short due to weather I was told my flight left when in fact it did not and there were three opportunities for UAL to see that and put me on the flight and the failed. Cost me six hours of wasted time.

Pros: We had arrived a little ahead of schedule
Cons: For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous.

Pros: Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!
Cons: I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!

Pros: came early...
Cons: We could not take water with us to plane, traveled with kids 8 and 10. Did not get water even though I asked few times....kids started crying to get some water.....what is with the system??

Cons: I was told to go to gate 10, found out my flight was moved to 15 and missed flight sit at airport over

Pros: Getting off the plane
Cons: The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again.

Pros: The crew was super friendly and nice!
Cons: Hardly any space and no type of entertainment whatsoever and NO chargers, not even a USB charge port.

Pros: It's only an hour flight
Cons: Flight was 1.5 hours delayed with no explanation or communication given for over an hour. Uncommunicative crew.

Pros: Nothing about this airline.
Cons: The crew at the gate was really rude. Zero customer service. She raised her voice at us and another customer who was charged $50 for our carry on. Not only was the flight delayed for over 2 hours. We were not informed that we could not bring a carry on even when we were at the main entrance with an agent for over 30 mins when you entered the airport. All their staff needs new training everyone kept on giving us a different answer. We asked because of this delayed will our room be comp due to the fact we will be missing our connected flight. On the phone the agent said yes. When we got to the airport that agent said no. When we got on the plane that agent said no. When we landed in Denver that agent comp our room. We ended up booking a room making sure we had a place to stay at night. It created more work for us because we were trying to cancel our room took even more time. Definitely wanted to give United the benefit of the doubt that they were at least at the level of American Airlines. The last time we flew United it was delayed for 8 hours they ended up canceling the flight. When we called they said it was the weather and we told that agent it's mechanical issue because we are watching someone remove the engine. We will stick to American Airlines. Free entertainment.

Pros: My flight was delayed where I would have missed my connection, customer service rebooked on another flight which got me to my final destination early. The upgrades and consistent service is handled very well.
Cons: N/A

Cons: 5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!

Pros: Nothing
Cons: That my return flight was canceled with no notification after I missed my first flight. I ended up getting a new flight and was never informed that my return flight was cancelled there for when I got to the airport to return home I had to buy another $600 ticket. After buying a new ticket when I missed my first flight (my fault, I know) but I really think I should be compensated for this inconvenience and the lack of notifying me whatsoever.

Cons: Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary.

Cons: We were in first class first row, the crew kept talking and laughing during the entire flight (this is a 5 hours flight and we landed at 5am). Loud and banging the trolleys (why, everyone is trying to sleep!). We asked them to not speak as loud, but to no avail.... asking for a glass a water was a no no, you could clearly see they were not there to help you... The entertainment system was a vintage tiny TV which did not work well anyway (loss of image...). The seat was half broken. Not sure where the first class experience was. United please do something... Start first with your employees. Send them to Southwest for training...

Pros: The crew was exceptionally friendly and helpful. Water and drinks were offered regularly. For those who had the app there was inflight entertainment. We paid for plus size seats and had enough leg room.
Cons: I believe that on the long flights built in entertainment screens should be standard. Most people did not have the app and many spent 8.5 hours without anything to do. Food is not offered on this long flight unless you pay for it. You must walk to the very back of the plane where the food is in warmers. I got a hamburger and it was a bit dried out. Could have been worse...just hard to handle since tomato, lettuce and condiments were on the side. A larger person sat next to me and took use of the armrest between us which made me feel like I lost 4 inches of my personal space.

Cons: I've flown United for years and this was the most cramped plane - I'm 5'9 and I barely fit in the seat with my knees hitting the seat in front of me. Seems as though the seats have also been redone and made thinner - assuming to fit more rows in which results in more uncomfortable seats and far less room. Other than the entertainment on the flight - this was very reminiscent of a Frontier or Spirit airplane ride.

Pros: Thanks for the ONE toffee cookie at the beginning of the 8 hour long flight.
Cons: I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. There was one younger African American flight attendant with a light brown, long curl wig that didn't look like she wanted to be there. You can tell by all her eye rolls, sighs and not responding back to numerous thank yous given to her. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same.

Cons: Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website

Pros: safe
Cons: They where late coming for about 30 minutes and going back it was late 3 hours. very frustrating for picks.

Pros: Punctual departure and arrival
Cons: The A319 that was used appeared quite tired. Strange irregular banging noises were heard and felt under the wing root area as jet taxied out of Santa Ana. After landing, a very high pitch squeal started and lasted 5 minutes after engine shut-down. Finally, there was a very loud "sawing noise" coming from under the aircraft after parking in the terminal that others commented about the loud sawing noise. Canadair aircraft was much nicer and quieter that was used from SFO to Santa Ana.

Pros: The flight attendants were friendly for the most part.
Cons: On both flghts we requested a bassinet for our 3 month old. We were told on the phone if one was available we were able to have it. Both flights had bassinets but we weren't allowed access to them. On our first leg the bassinet was in economy plus and we were economy. On the way home our fight was downsized to a smaller plane and the airline was too busy trying to cut 25 people off the fight they weren't able to give us a seat where the bassinet would be. We asked several flight attendants and got different answers from each one.

Pros: I love how polite and efficient your employees are. I was immediately offered assistance with baggage check in and with using the kiosk. You should be very proud of these staff for they represent United well. I thoroughly enjoyed every member I met.Thank you for a 100% wonderful experience.

Pros: The crew on board the flights were always friendly and Stern with unruly customers. Very good job in that department.
Cons: I am 5'10 and 155 lbs I wasn't so cramped in the sets that when the person infront of me put there seat back I couldn't cross my leg or sit comfortable. I can't imagine what a person any taller or larger then me felt. Oh also the average size man sitting extra to me was spilling over my seat. Luckily he did not smell and was very apologetic. The only reason I booked through united was because of how cheap they were. But with Lon delays. Rude check in emoployees, bad snacks, zero in flight entertainment 7.99 to watch tv? Come on you have us trapped already. (returning to Hawaii) and one of the worst seating set ups of my life. Yeah I'll gladly go back to delta.

Cons: United lost my checked in baggage and the customer service was so terrible and no one was helpful nor even cared. United totally ruined my trip.

Cons: Having to board and put away carry on thinking the flight will depart soon and then finding out within 15 mins when everyone have boarded and settle that the maintenance delay requires that everyone must evacuate the plane with their carry on luggages. We waited at the gate for nearly 2 hours because the flight clerk told us not to roam far due to continuous updates... It started out as a 30 min delay and ended as a 2 hour delay with gate and plane changes. Had we known it was a 2 hr delay we would have been able to go use the restroom and go eat in between without worrying that the flight will depart.

Pros: We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great.
Cons: United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight.

Pros: The flight landed safely and was only a few minutes late after delayed departure of 25 minutes.
Cons: A problem passenger ruined the flight for me and several others. He continually left his seat when the seat belt sign was on. I figured he was back smoking or vaping in the lavatory as he came back smelling strongly of after shave, bit seeing him weave around he must've been drinking. Then he stood in the aisle and poured more after shave down his shirt and outside his shirt. The smell was so strong it gave me a headache and make me sick to my stomach. Then he left his seat and sat behind us somewhere with a woman. A flight attendant told another man to come up and sit where he had been sitting. After the man went to sleep this guy came up and kicked him out of his seat. Then he asked the guy by the windows to switch seats with him which the guy did Kama then he proceeded to make him move several times as he had to get out and get out of his seat looking for something. I'm not sure how these things are handled normally but this guy really ruined for me. Aren't there consequences for ignoring all the rules? I probably won't fly United again.

Cons: I Purchased 2 round trip tickets for myself and my son. My son had a change of plans and purchased another one way ticket to leave a week earlier. So his first leg of my purchase was not used. They resold that seat on May 27. So they made money Twice on that seat. Then when we checked in to return on 15 June. We were told his ticket had been cancelled and I had to purchase another ticket for his return. The flight was NOT sold out. My entire row of seats was empty. So I paid for 2 seats for the same flight. This is theft, coming and going and I am calling my lawyer!

Pros: I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers.
Cons: The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again.

Pros: Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water.
Cons: Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery.

Cons: We had to land in San Antonio due to bad weather (understandable), but the customer service was appalling. They kept passengers on the plane for 3 hours and 45 minutes, which is prohibited by federa law. They failed to provide additional snacks when the passengers were on the plane for over 7.5 hours, and made it seem like it was such a nuisance when we asked for water. They were able to pass out one cookie by hour 6 but the flight attendant made it VERY clear that they had to do "so much paperwork" to get it approved. The flight attendants were rude, inconsiderate, and when asked what the game plan was after our 4 hour delay, their response was, ""not sure, not my department." If they didn't have answers, that's fine, but the manner and careless tone in which they replied was inconsiderate and insincere. When we finally landed at our half way destination in Houston, the flight attendant made a comment about how she can't get home due to all of the delays without considering that half of the passengers had the same dilemma and paid hundreds of dollars for their flights! The flight attendant had no empathy or respect and I would NEVER take this airline again. We spent the night at the airport and are still trying to find a flight to our destinatiom in New York :(