|July||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 12% increase in price.|
Average price of a round-trip
|$424||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Pros: "Loved this crew!!!"
Cons: "Everything was perfect."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "Crew was very nice, professional."
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Cons: "Plane very late. Boarding was chaos"
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Pros: "Flight staff friendly and everything went smoothly."
Cons: "Always wishing for roomier seats."
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Cons: "Arrived 30 minutes late. The food is ridiculous."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Cons: "Going to Delta today to see if they can help me...we'll see!"
Pros: "No problems occured"
Cons: "Takes so long to board"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "Smooth flight; on time; easy check-in"
Cons: "Food was o.k., but not great"
Cons: "Toilets space are below standards"
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Cons: "plane delayed over 3 hours."
Pros: "Friendly and courteous crew, great food, comfortable seating, quick luggage retrieval. Wow!"
Pros: "the flight was quick and it was fine. flight crew was polite and professional."
Cons: "i didn’t like that my knees were in the row in front of me, and we hit some pretty scary bumps. i get really anxious about turbulence."
Cons: "On time, free upgrade."
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Cons: "Too cramped. No leg room"
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "No food or entertainment on short flight"
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Cons: "No Wi-Fi"
Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."
Pros: "The crew was friendly and efficient.. Our seats were comfortable for the long flight.. great amount of entertainment to enjoy for such a long flight.. and good variety of food.."
Cons: "We had a 3 hour delay due to mechanical issues.. but the safety measures the crew and staff took was very much appreciated."
Pros: "They offered water and snacks It was quick"
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Cons: "2 of my 4 bags, which I checked in, were broken during my travel."
Cons: "Too many boarding calls for different levels of service."
Cons: "The process of checking was very poor. One line was serving all of the Delta flights. Agents were very slow. Even when they started to serve my flight with priority still no impruvment. The agent who served me was so lost that he could not find the page with my picture and name in my passport!!!"
Cons: "The factfact they had a problem shouldn't effect their customers. They postponed the flight 5 times by 6 hours to cancel it at the end, why not cancel immediately and save the trouble to all their passengers"
Pros: "crew was nice and friendly and the plane landed earlier than estimated."
Cons: "Middle seat was occupied on my flight."
Pros: "Attentive crew very appreciated!"
Cons: "More legroom"
Pros: "Seat very spacious, was given a extra legroom sit"
Cons: "My screen was not working properly. I didn’t ask for help as I had work to do so I didn’t need it."
Cons: "I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move."
Pros: "Room in the seat was humane. Respectable leg room and not squished with fellow travelers. Boarding process orderly."
Cons: "Crew late to second leg of trip. Visibly tired from a long day."
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "Taxi time to gate was almost half hour."
Pros: "Crew was good for the situation."
Cons: "Made me check a bag saying the overhead bins were full. When we got on the plane there was a huge amount of bin space. Wasted 45 minutes of my time waiting for a bag. Made us sit on the plane for two hours before takeoff even though they knew we were delayed upon boarding."
Cons: "Rude staff, not willing to help"
Cons: "The flight arrived early but sat on the runway for almost a half hour before we were able to exit the plane, causing quite a number of passengers, myself included to miss connecting flights! Not okay."
Pros: "Left on time. TSA boarding pass."
Cons: "1. Seats uncomfortable- too close together. Causing the person in the middle to lean on me. 2. The seat in front of me reclined into my space leaving me no room to extract my food tray and to cramped to work on my computer. 3. When buying a ticket no assigned seat. Paid 100.00 extra to select my seat and it didn’t allow me to choose anyway. When I went to select my return seat I had two choices- a middle seat or pay an additional 35.00 for a premium seat. 4. Had to pay 140.00 for luggage with no carry on (70.00 each way) 5. Not going to fly American anymore."
Cons: "Entertainment system broken. No heart Healthy food"
Pros: "Crew was nice."
Cons: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Cons: "I waited over 45 minutes for luggage to even begin to unload. Absolutely ridiculous"
Pros: "Great no complaints"
Pros: "On time"
Cons: "The plane was too warm before take off."
Pros: "The flight entertainment is really nice."
Cons: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Pros: "Plane was alright."
Cons: "Delayed departure delayed deboarsing. Extra flight time = 1 hr due to delays."
Pros: "From the time we got to the counter to boarding and then the flight, we were treated extremely well and with care. We were brought to the front of the line for preboarding. Everyone used our name and smiled as they provided service."
Cons: "The TSA agent was cold and it took a supervisor to ensure our needs were met."
Cons: "Unable to access the internet. It was American flight, not Alaska flight"
Cons: "We were unfortunately stuck on the tarmac for 45 minutes. I ran to my connecting gate but they had already closed it. There wasn’t a service rep at the gate. I walked to another gate and there was a very helpful rep who rebooked me to a nearby city. It overall was disappointing and caused me to get home about 3 1/2 hours later."
Pros: "Pleasantly surprised by AA. I would definitely fly AA again"
Pros: "All AA employees I interacted with were professional & very helpful to me & my family. Thank you"
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "Food voucher, small consolation for a missed dinner with family!"
Cons: "Delayed due to tire issue, deboarded and were told another plane would be there in 45 minutes, took 3 hours!!"
Pros: "In flight entertainment is good."
Cons: "Leg room is getting less and less. I’m 5’10” and couldn’t move my legs."
Pros: "Almost all parts were more than satisfactory as expected"
Cons: "Didn't enjoy nor appreciate the nearly 9 hour delay due to plane maintenance issues."
Pros: "Nice new Aircraft. Good service. Reasonable food."
Cons: "Seats have little leg room. Like most....thry pack them in!"
Pros: "We pleaded with attendant to let us take our carry on. We were first to board and all others on the flight were volunteer bag check only. It is Very difficult for me to walk. We packed in small carry on just so we could avoid the baggage carasol. She could have Easily granted our wish and treated is in volunteer manner like everyone else. But no way."
Cons: "Everything else was fine."
Cons: "Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage."
Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."
Pros: "I was treated in a professional fashion"
Cons: "I don't think it is right for the airlines to have any passenger seating in such a tight space."
Pros: "I loved getting up close and personal with others."
Cons: "I didn't like being stuck in a window seat next to two oversized passengers. The person in the isle announced to the middle seat that " I'm giving you notice that I need all of my seat". So the middle seat took up part of my seat, and I feel cheated, because I couldn't use all that I paid for."
Pros: "The flight crew was exceptionally kind"
Cons: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Pros: "Have a great trip without any problems."
Pros: "Entertainment had many options with a few good and recent movies."
Cons: "I purchased Alaskan tickets, hoping for their legroom, baggage guarantees and excellent beer. Instead I got an American Air flight – one of their trusted partners. None of their deals carries over to AA. I guess I will pay closer attention next time."
Pros: "Fast boarding and left gate on time on a holiday"
Cons: "Felt cramped in like cattle"
Pros: "It was quick and we had a smooth landing...."
Cons: "Upon arriving in Lima, Avianca 808 passengers became aware that none (zero, nada) of the bags were loaded onto the plane in Cusco. The customer service response to this airline error was sub-par. Passengers were told that the baggage issue was "weather-related", which is ludicrous even if the weather both in origin and destination had not been clear and sunny with no wind (it was). Info was taken on if passengers needed bags sent on to another destination or to a hotel but were told it would not get to Lima until the next morning (this was flight 808 landing just before 4 pm). Unclear why it couldn't be put on the next flight same day. And unclear what is happening to our bags now until the morning. No apology wasn't issued to passengers. Additionally we were delayed 15 mins due to "weather". I don't mind short delays but it was absolutely not weather-related. Weather is the default excuse to transfer fault away from themselves."
Pros: "I got home eventually"
Cons: "Wifi way too expensive compared to other airlines"
Pros: "The only thing to like was arriving on time."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we ate before departure. Never again!"
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "The flight was only 30 min"
Pros: "How dark the flight was to sleep"
Cons: "Delayed flight"
Pros: "On time"
Pros: "I liked sitting next to my friends."
Cons: "Lack of leg room"
Pros: "The pilot and the crew were very apologetic and went out of their way to make us feel comfortable & relaxed."
Cons: "We were delayed due to weather."
Cons: "It was terrible. A missing flight attendant caused an extra delay in departure. Missed connecting flight. American Airlines was not prepared to assist all the stranded travelers. Had to spend night in the airport until I could get on a flight the next day. This was not what I paid for."
Cons: "Delay killed my travel plans and resulted in a nine hour layover in Munich Germany!"
Pros: "The boarding was quick, the flight was uneventful"
Cons: "The flight attendants could be friendlier and smile more"
Pros: "Service was friendly. Food ok. Entertainment acceptable for long flight."
Cons: "There is More Variety of entertainment on Delta and American Airlines but otherwise comparable."
Pros: "My flight was delayed where I would have missed my connection, customer service rebooked on another flight which got me to my final destination early. The upgrades and consistent service is handled very well."
Pros: "Seats were comfortable and service was good, which is rare in United!"
Cons: "The dinner was paasable but the breakfast was horrible. Stale croissant. No butter."
Pros: "Nice Airplane and good experience on United Domestic flights. International is another story! It seems many of the senior flight attendants think the passengers are there to serve them vs. the reverse."
Cons: "No complaints about domestic flights. United gets good marks here."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Cons: "Comfort , service,..terrible!"
Pros: "Economy Plus works well"
Cons: "United new seats are uncomfortable"
Pros: "They still offer drinks. It was a short flight, so all the bad things didn't have to be endured for as long."
Cons: "Every time I fly United, I realize they shrank the seat size, again. Oh, and the flight attendant spilled my drink on me. Only said, "sorry, buddy" and then got me a couple of napkins... Was friendly other than that, though. O.o"
Pros: "Both flights arrived early."
Cons: "Wifi on the first flight was great, unable to view any entertainment on the connecting flight"
Cons: "I spent 8 hours waiting for a connecting the scheduled time was less than one hour"
Pros: "The price...for once, a weekend to SF was reasonable!"
Pros: "We arrived safe."
Cons: "The whole experience was bad. See my comments above from first leg of the flight."
Pros: "Flight was on time."
Pros: "Good flight. Lots of room."
Pros: "No problems."
Pros: "On time comfortable seat."
Cons: "Everything was fine"
Pros: "no delays. quick flight & boarding"
Cons: "We had to land in San Antonio due to bad weather (understandable), but the customer service was appalling. They kept passengers on the plane for 3 hours and 45 minutes, which is prohibited by federa law. They failed to provide additional snacks when the passengers were on the plane for over 7.5 hours, and made it seem like it was such a nuisance when we asked for water. They were able to pass out one cookie by hour 6 but the flight attendant made it VERY clear that they had to do "so much paperwork" to get it approved. The flight attendants were rude, inconsiderate, and when asked what the game plan was after our 4 hour delay, their response was, ""not sure, not my department." If they didn't have answers, that's fine, but the manner and careless tone in which they replied was inconsiderate and insincere. When we finally landed at our half way destination in Houston, the flight attendant made a comment about how she can't get home due to all of the delays without considering that half of the passengers had the same dilemma and paid hundreds of dollars for their flights! The flight attendant had no empathy or respect and I would NEVER take this airline again. We spent the night at the airport and are still trying to find a flight to our destinatiom in New York :("
Pros: "The plane was not full for most of the trip=more room. Flight was shirted than expected"
Cons: "Staff seemed stressed. It was hot! The temperature was lowered after many voiced discomfort. Entertainment very limited considering the length of the flight."
Pros: "Take off and landing was 15 mins ahead of schedule."
Cons: "Legroom on the plane was cramped."
Cons: "Gate crew had no interest in helping with layovers affected by flight delay."
Cons: "The delay"
Cons: "The snacks where gross."
Cons: "Waiting in S.F. for flight to board. Crew announces flight will be 1 hour and ten minutes late. A few minutes later, announces the pilot is on his way and may be a half an hour late. The gate number was not announced until about a half an hour before boarding. We finally boarded and was told that co-pilot was not at airport. It was a terrible experience with United."
Pros: "There was not enough room for my legs."
Pros: "Service was good"
Cons: "What happened to the 1960s concept of stewerdess?"
Pros: "The flight crew was nice"
Cons: "The flights landing was a fast decent"
Cons: "We boarded late because of maintenance check. After we boarded, we were told still doing maintence check."
Pros: "She saw me boarding with two small kids and came right up with snacks and juice! Much appreciated. Also I really like that you do pre-boarding again for families with young ones. Thank you."
Cons: "Food. You said you have wifi but I was never able to connect. Don't understand."
Cons: "Plane was old and dirty ...."
Pros: "Clean cabins and good service. Also, an informative pilot who made sure we knew why we were delaying the flight."
Cons: "We only received drinks on the flight, but it was short, so it wasn't a big deal."
Pros: "II like the speed of the overall flight. The group was boarded promptly and we leave right one time. Everything was efficient and done in a quick and timely manner."
Cons: "There's no entertainment in the plane whatsoever, but it's understandle. Flights for United are generally cheaper than most so I don't expect anything fancy or entertaining."
Pros: "Not food and not tv was included on the service! So not review in this point."
Pros: "Flight left on time and arrived early. Not just this time but also the last four times I took this flight. That's what it's all about."
Pros: "I was kept well informed. I haven't flown in a long time kayak and united made it easy by keeping me informed. Thank you for all the help."
Cons: "Just the hassle of going through security. They took away my bottle osarka. Water and bottle coke. Telling I couldn't take them on the flight. As soon as as I got through security there was a vendor there and had to buy those same items and costumed them on the flight without a problem. So what was the point ."
Pros: "informative and accurate why we could not take off on time"
Pros: "Early arrival is always good. The crew was pleasant and professional."
Cons: "The seats are too crowded and the $95 charge for an upgraded seat is too high."
Pros: "I want to thank United for taking excellent care with my mobility issues (broken ankle). From changing the seats to provide wheelchairs, made things much easier."
Cons: "I put food poor as there was no N/A...we did not get anything for the redeye flight."
Pros: "I appreciated the updates and prompt boarding with my flight. It was organized."
Cons: "The crew was very unprofessional. I was NOT offered any drinks and they raised their voices at me to straighten my chair. I guess they assumed I didn't speak or understand English. Don't expect much from them. I'm just glad I got from a to b."
Pros: "Plane was fine, but very cramped."
Cons: "Seat was very cramped. Overhead bins are too small and had to gate check my carryon."
Pros: "Never ever again. Delay after delay, maintenance issues and when you get to your destination, your bag for which you had to pay $25 looks like someone played soccer with."
Cons: "With all the fees I payed, my flight was very expensive. Don't fall for kayak or other sites deals. It's not a deal at all. If you live in Chicago area, fly southwest out of Midway. They'll get you to almost all destinations in US... always on time and no bag fees... plus you'll get a snack"
Pros: "Thank you."
Pros: "The staff were extremely nice"
Cons: "Delays on the Tarmac at both arrival and take off. I would have missed my connecting flight if it hadn't been cancelled anyway."
Pros: "Nothing. Pretty gross plane."
Cons: "Coffee spilled in my seat."
Pros: "You were on time and efficient"
Cons: "Overheard storage, no leg room"
Pros: "The gate agent Patricia was top class at taking care of her customers. She multi tasked with the customers, the baggage handlers and working the phone to arrange alternate flights to Korea and Japan. After some time and I saw that I would not make my connection to Boise, Particia got me on an Alaskan Airlines flight to Seattle and later to Boise. Patricia saved my day!"
Pros: "I liked the leg room and assigned seating."
Cons: "More information on drinks during the flight and the charges for backpacks."
Pros: "All is great but the KC customs officers were rude and just hateful.."
Cons: "Customs officials"
Cons: "Cost too much for carry-on. Seats don't recline."
Pros: "The flight time I originally booked."
Cons: "That they changed our flight to the day before what I had chosen and the Kayak app didn't update so we arrived at the airport to find out our flight had left the day before."
Pros: "Same as above"
Cons: "Same as above, but smoother landing"
Pros: "The crew was friendly."
Cons: "No in flight snacks, entertainment, and seats were not very comfortable."
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Pros: "Unchanged from previous flight"
Cons: "All good."
Cons: "It never got off the ground! Frontier didn't try to reach out about the cancellation before hand. TERRIBLE customer service! So disappointed!!"
Cons: "Delayed on the way there and delayed on the way home. Hen we sat on the runway for another 45 minutes waiting for a gate to open. Never again will I travel with Frontier!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Wonderful trip experience. Will certainly fly Frontier again."
Pros: "The crew was pleasant."
Cons: "Everything is am upcharge! Food, bags, seats... they even charge for all beverages and ask for a tip on top of it. The seats don't recline and tgere is no entertainment. I will not fly Frontier Airlines ever again. What a disappointment."
Pros: "Evertytging ran very smoothly. Got loaded early and got to Denver early which is always nice when traveling with a 3 year old."
Cons: "Turbulence coming into Denver was a bit bumpy. Made my niece nervous but I understand is common in denver."
Pros: "Quick boarding."
Cons: "Nickel and dime for everything. It's a scam."
Pros: "it was great no issues"
Pros: "clean, OK leg room, nobody reclining in my lap. Seats can not recline but are comfortable as they are. On time, cheap & good service or what was there of it (not much)."
Cons: "Even during check in process any choice of seat will cost you extra. Even basic drink will cost you extra. So check the fees before you decide the ticket is cheap and add to the cost all that you might need, seat included unless you want the middle one in back next to toilets. Seat selection in my case added 10% to the cost of ticket. Brought my own food and glad of it since the cheapest thing was $2 drink and $3 bag of chips."
Pros: "Best price around. Very punctual - even left early."
Cons: "Careful about checking in on-line; don't get sucked in to extra fees for seats, carry-ons, etc. Also, there is nothing free on board - not even coffe or water."
Pros: "Flight was delayed by 30 minutes but the flight itself was Great!"
Cons: "30 minute delay boarding"
Pros: "The pilot stuck me as an upbeat, positive professional. I appreciated that he mentioned we were headed to the home of the Super Bowl Champion Denver Broncos. It made me smile."
Cons: "No negatives at all."
Pros: "The staff were great. Boarding was also fast"
Cons: "Had to pay for carry one, not comfortable"
Pros: "Everything with the flight went pretty smoothly, no better or worse than I'd expect from any airline."
Cons: "Charges for everything. Even selecting a seat -- ANY seat -- cost additional money. Those charges were different coming and going. I couldn't plan for cost until after buying the tickets. The policies were not terribly clear when specifying what kind of carry-on bags would incur charges. So, rather than risk paying even more at the gate if my small bag constituted a carry-on, I just paid the extra money for a carry-on. As my father and his childhood friends used to say in their neighborhood games with special rules: Learn as you lose."
Cons: "I wonder how often a stewardess has to explain that the drinks aren't free. Frontier is the only airline I know that doesn't do this. Do you really need to send stewardesses down the row, only to remind everyone on board that they're flying a budget airline? What are you going for here? Not the best way to rep your brand. A 12-pack of coke is, like, $4 at most. Just charge me an extra $.33 on the front end so I don't have to have some awkward back and fourth with the stewardess. "Do you want something to drink?" "Sure, I'll have a coke." "We have to charge you for that." "Well, never mind. Obviously." Am I so entitled that I've come to expect a free drink with my flight? No, not if every other airline does the same thing. I expect a complementary drink on a flight for the same reason that I expect a free refill at every restaurant in America. I've learned to not expect free refills in Europe, but it's still annoying. Similarly, I'll learn not to expect free drinks on Frontier, but it's still annoying. At least I got a free napkin out of it."
Cons: "I don't like the way they charge for non alcoholic beverages and water in the flight . I don't like the way they charge less for the flight ticket and collect more for seating , carry-on"
Pros: "The plane was clean and on time"
Cons: "This was without a doubt the most uncomfortable plane anyone in our family has ever been on. Not to mention that the size of the trays was completely useless, in addition to chair is not reclining at all. And no legroom whatsoever. We felt nickeled and dime did every turn paying the highest fees for baggage of any airline we've ever traveled, on top of only being able to bring one carry-on, and having to pay for any kind of beverage or snack on the plane. The staff was neither friendly or rude, I would say ambivalent. I don't normally leave negative reviews – but I will avoid frontier in the future. ( I apologize for the typos – I have dictated this on my phone, and the system is not allowing me to correct them. )"
Pros: "Made it to my destination alive!"
Cons: "Extra cost after ticket purchase for seats both ways. Extra cost for any bags including carry-on. Extra cost for any food or drink item during flight-don't even get a cheap bag of peanuts for free!"
Pros: "Charge for food, overhead, and seat reservationa?!?!?!?! May as well be the same price as the rest and get the options! The planes were old and dirty as well! Had the crew walking the plane to offer the Frontier line of credit? WHAT POOR TASTE!!!!!Te policy for what is considered a carry-on bag is even MORE rediculous!"
Cons: "The staff who checked us in was rude. I asked to talk to supervisor about a concern and she totally ignored me. The frontier flights are so aweful, this is the last time our family will travel with them. Does frontier really believe that the customer doesn't have a choice? They treat customers so poorly that I can't wait for them to go out of business and let other airlines come on board"
Pros: "The take off and landing were smooth."
Cons: "Charged for everything under the sun, how disgusting. Decided to save money by checking bag, huge mistake. Touched down 30 min early, however, baggage was delayed 2 hrs."
Pros: "Didn't die."
Cons: "Frontier now makes you pay for any bag you carry on or check on, meaning you need to add at least $70 to your round trip price. Then, keep I'm mind that you don't get to select a seat unless you pay another $20. When you finally do get on the plane after an hour delay and get your seat, you'll experience the most uncomfortable flight of your life in what can only be described as the equivalent of a folding plastic chair with fake leather glued to it. It doesn't recline, it has practically no padding, it has no head or neck support, the armrest is about 6" long and 1" wide to share with the overweight woman next to you, and the tray table is the size of an iPad mini. Whatever, brush it off and try to relax when they come by with your drink and pretzels, right? Wrong. Because the new Frontier Airlines has decided that they waste too much money on a cup of soda that must cost them a whopping 5 cents at the bulk rate they buy it in. You want that can of soda? $2 it is then. Bag of pretzels? $4 because f**k you, where the f**k else are you going to buy a snack at 34,000 feet in the air. To be perfectly fair, we arrived safe and sound, albeit late, and the people were friendly. That said, the measures Frontier has taken to inconvenience the customer just to make their ticket slightly cheaper is not worth it. I will not be returning. It's worth paying whatever the next best airline charges to avoid Frontier."
Cons: "Our flight was delayed a hour originally, then once to the hour, delayed aborted 3 hours and so on until it was eventual delayed 7 hours. When a southwest flight going to the airport as us schedule for a original take off about 10 mins apart left four hours before our flight.. Does not make since to me. I was unpleased with one of the flight attendants and her slight bit of attitude it seemed.. There was a open row and my friend and I traveling together just asked to sit there together since no one was in the isle at all.. After sitting in a small airport waiting for a flight for 7 hours I would have expected more welcoming service.. I will most likely not chose to fly with your company again..thank you Ashley Hietbrink firstname.lastname@example.org"
Pros: "The attendants handled the weather delay well, with patience, understanding and helpfulness."
Cons: "Weather delay for 7 hours. Had to pay $13 for my coach seat and $40 for my carry-on. Had to pay for all snacks except water. Very, very poor rating on all of the above. Frontier will now become my last choice."
Pros: "Organized, efficient crew. Clean, comfortable aircraft. On time."
Cons: "No problems"
Pros: "Waiting area was not crowded"
Cons: "Hard seats. Very poor ergonomics in seat handles and front trays. Highly uncomfortable seats. All passengers were boarded and flight waited for 20 mins for stewardesses arriving through another flight. Making 200 passengers wait is not professional."
Pros: "The quick boarding process."
Cons: "I always flew Frontier. It was my top airline. I loved it because of the TVs, the spacious seats, the service, everything. Now, I pay for every single thing. Frontier is the only airline where I have to pay for a soda, I find that ridiculous. We pay a lot to fly, and we can't get a free soda? I couldn't fit my iPad on the tray table because it's so small now. I miss having the TVs, and was not aware they didn't have them anymore so I was incredibly bored on my flight. I wish Frontier had the old planes and at least offered something complimentary. Never again. Sorry Frontier!"
Cons: "the tray is too small and there is not enough room to bend over and put your head down on the tray!"
Pros: "There was a male flight attendant. Very helpful and polite."
Cons: "Lady attendant had attitude over loud speaker regarding assigned seating. Passengers shouldn't have to be subject to someone's bad day."
Cons: "Services from attendant"
Pros: "It was on time."
Cons: "Put you in a seat that does not recline while 4 seats in the exit aisle go empty, even the window seat that opens the door. When asked to move stated, " you have to pay extra for those seats". Good old Frontier."
Pros: "The wait in Denver was too long but I expected it to be except every time I fly with Frontier, it seems like the gate keeps on changing in Denver which can be annoying!"
Cons: "It was horrible. Seats were uncomfortable. The plane was old."
Cons: "On a redeye where seats did not recline at ALL. No check on how we were doing or offer of water...just a constant reminder that all beverages & snacks were for purchase. REDICULOUS that you are charged for carry on bags. Most likely won't fly with them again."
Pros: "Crew was pleasant"
Cons: "Seats were so hard and uncomfortable"
Pros: "Cheap airfare"
Cons: "Charged for everything including snacks and carry on baggage. Also seats don't recline"
Pros: "On time. Friendly crew."
Cons: "Paying for bags and seat assignments. No IFE or wi-fi"
Cons: "Having to pay for carrying. Defeats the lower pricing on flights."
Pros: "being told the progress we were making where we were"
Cons: "Delay 2 hours at gate Check in process"
Pros: "They are the nicest ones I have ever experienced."
Cons: "Pricing. Bought my ticket only to find out I had to pay for a carry on AND a damn seat??? $13 for a seat. I thought that was the ticket was for. Ridiculous. Never again."
Pros: "I liked how cheap the flight was."
Cons: "I didn't like how uncomfortable the seats were or how you have to pay extra for checked and carry on bags."
Cons: "The new seats that are supposed to be room saving are even less comfortable than they previously were. The tray tables are so small they're not even worth having"
Pros: "Ample room for carry on bag"
Cons: "Basic water and peanuts not included"
Pros: "The seats are comfortable. Everyone was friendly. Plane was clean. And they stayed on time at the gate and the flight. I used to fly SouthWest all the time in the past, i will never fly SouthWest in the future. I was even happy when i had to call a representative about adding a window seat. They were friendly, helpful. I owned a business for 30 years, hardly ever do people give positive feedback. Well done"
Pros: "That there was not an delays. That is all that I liked about this flight."
Cons: "when we were boarding the co pilot was on their cell phone and so were the flight attendants. Not one person said hello or welcomed us on board."
Cons: "No wifi"
Cons: "The seats are too small and there is not enough leg room."
Cons: "I couldn't make that flight and called ahead the airlines to let them know. But a day after found out my return flight has been canceled as well. Terrible terrible experience. Had to buy a return flight again."
Pros: "Not much"
Cons: "After looking at what I paid - I could have rode a better airline and been more comfortable. I found the customer service non exsistant and honestly for the price will not ride them again."
Pros: "Easy boarding process and on timely flight."
Cons: "No complaints!"
Pros: "Flights on time or early. Well organized boarding. Clean & new planes, & seemed roomier than the "big guy" airlines."
Cons: "Seats don't recline. Everything costs from water to seats to carry-on bags to checked bags. By time you pay to get a seat and to either check or carry on a bag both ways, add $70 per person to fare. Helps if you bring your own snacks."
Pros: "I liked how friendly the staff was, how smooth the take-off/landing was, how the flight was fairly short, how the lights were dimmed in order for the passengers to sleep on such a late night flight, and how short the flight seemed."
Cons: "I didn't like the baggage policy of just one personal item. I like when airlines give you one free carry-on and one personal item so you can have you purse or laptop bag or whatever separate from your luggage. I also didn't like how you had to pay for refreshments. It is always nice to have to option of 1 free beverage and maybe some pretzels when you're flying. Also, the seats are pretty uncomfortable, but that is not really something that can be fixed."
Pros: "The Staff on the plane."
Cons: "Departing flight was late by more than 2 hours, which ultimately made me late to my Grandmothers funeral!!!!!!!!!!!!!!! Couldn't hear the captain speaking on the intercom system. Seating was small and uncomfortable 3 men in a chair 2 of which are in shape and the other obese made for horrible experience. The only reason I did not give this a poor rating is because the plane didn't crash."
Pros: "Wide seats were definitely a plus."
Cons: "Noise was excessive in cabin. Not sure for the reason but engines I thought were noisy. Your low fare does have it's hidden costs. Will do more checking before next flight!"
Pros: "Did not like the time wasting"
Cons: "Spirit Airline is the worst airline to be on. I won't board this plane ever again. My first experience today is the worst . We were suppose to board at 1:20pm , we waited till 2:45pm to be on the plane . It's a 2 and half hr flight . We arrived at 7:51pm , we waited more than an hr to get out of the plane . They said a plane was un boarding so we had to wait till they were done. Very cheap plane don't try it. My first experience is the worst."
Pros: "This airline should not be allowed to operate anywhere in the world. There is zero customer service, all sorts of deceptive marketting schemes, zero service at the airport gates. It is an insult to the flying public that this thing is licensed to operate. Fool me once shame on you....fool me twice shame on me. I will not fly this so-called airline again."
Cons: "There is nothing about them to like."
Cons: "The true price of the flight was hidden in baggage"
Cons: "Surprise fee for *carry-on* bags? Extra fee for checking in with an agent? What's next, a corkage fee for bringing your own water onto the plane? I spent the three hours we were delayed wishing I had paid more up front for an airline that doesn't treat its customers like marks at a carnival. With the baggage fee on my return trip, the difference in price is not worth it."
Cons: "First the plane delayed because of mechanical probs. which is understandable then we had to board a different plane after boarding we had to de-board because pilots had too many hours. Flight then cancelled. Ok so then we get to stay free at hotel to catch flight next day. Howard Johnsons was so dirty. Bathroom & beds. We slept in our clothes did not dare to shower. Slept with our coats over our pillows. Bad start to trip.... we were told our trip was extended 1 day because we lost a day. When we got to the airport on our new day to leave we were told we were NO SHOWS to the flight the previous day which was supposed to be changed for us. Thank heaven there was room on the flight and they quietly put us on it. We never made any kind of scene or had any harsh words with anyone.... but, DONE WITH SPIRIT AIRLINES!!!!"
Pros: "On time, nice attendants"
Cons: "that you charge extra for everything including seats, however so far I have always received a decent random seat assignment. On line check in was confusing, and I had to print my boarding pass, could not figure out how to have it texted to me so I could simply use my phone to show my boarding pass. Also you need to have a NA category above, I didn't have any food, and I didn't have any entertainment, so I rated you poor. Those two areas were not applicable to me."
Pros: "The flight was on time."
Cons: "Nobody assisted me with my child. Crew was unfriendly and un-attentive. seats are narrow and hard to maneuver. No entertainment provided at all."
Cons: "Flight was delayed over 2 hours due to mechanical issue. No back up plane or alternate flight. We finally boarded the plane and sat on it for 20 minutes or so, then were told the pilots left the plane and there was no backup crew. They only offered either refunds or the same flight the following day. I had prepaid car and hotel reservations as well as critical things to do the next day. They offered no compensation, not even bonus miles, vouchers, or meal tickets and showed a real lack of concern for their customers. This cost a lot in terms of wasted time, extra expense, and lost opportuniy. I will never fly this airline again. I had to rebook another airline at a much higher rate as well. Terrible experience, wasted time and money. I did not feel valued as a customer."
Cons: "My connecting flight was delayed due to maintenance problems with the plane. They made us board another plane just to tell us to de-board because the pilot traveled his max miles already. After that the flight was cancelled with the earliest flight being the next night. Everyone was very unhappy as we all had somewhere we had to be. Customer service did do refunds and rebooking but it was just an overall terrible experience. If you're looking for reliability, spirit is not the way to go. I'm never booking with spirit again."
Pros: "The help that I received as a handicapped passenger was outstanding . I understand that this is a Airbus plane I feel that the agent booking my ticket should have offered me the larger seat before I got on the flight at least giving me the information about the seat"
Cons: "The pilot had a smooth landing and I told him that I have to give him a 10 on the landing ! LOL"
Cons: "my flight was good but I'm very disappointed because they did not give me the $50 baggage discount that they promised to all the passengers on flight 620 that got delayed on the way to Los Angeles on December 12, 2015."
Pros: "flight attendants were nice."
Cons: "Flight talking off was late so arrival was late. Watch out for all the costs of all the extras. By the time you pay for bags, seats, and boarding the cost of the ticket is as much as an airlines that doesn't "nickle & dime" you to death!"
Pros: "Decent price on flights. Check in and boarding went very smooth. Don't get caught up in buying extras like seat assignments and take advantage of the personal bag item. The flight attendants were friendly and the crew did their best to get us to our destination timely."
Cons: "This flight was delayed by two hours. We landed thirty minutes earlier than our two hour delay but we couldn't get to our gate because it was occupied."
Pros: "The peanuts were okay."
Cons: "Though the crew was friendly, throughout most of the flight the flight attendants gave pitch after financial pitch about the 'Spirit Credit Card' or the 'Spirit Programs'. The trip was nothing more than a big sales pitch to continue investing in the company. I understand that business is business, but this went too far. Furthermore, after one of my flights was cancelled due to weather, I was informed that the soonest Spirit could fly me out would be 3 days later. Understandably, Spirit is a small airline, so I'm sure this was not uncommon. When I asked to be transferred to another airline to leave sooner, I was told that Spirit was not responsible for getting me to my destination any faster. A woman at the 'help desk' then took a leisurely 45 minutes (while my flight was boarding) telling me that buying any other flight would cost me between $2,000-$3,000. Spirit airlines is treating their customers like credit cards to be swiped. The self-centered money-hungry culture throughout Spirit will surely be their downfall if swift action is not taken immediately."
Cons: "Never happened."
Pros: "The staff was very, very friendly and made the flight more pleasant."
Cons: "The delay may not have been the airline's fault, but it was made worse by a 40 minute excruciating gate wait."
Pros: "Flight itself was good."
Cons: "Two hour delay with no real explanation. Airport ground crew were nowhere to be found."
Pros: "Flight from MCI to LAX had no issues"
Cons: "Flight going home, LAX to MCI was delayed and then cancelled for maintenance. Earliest possible reschedule flight was 3 days later!! No accommodations for being stuck at the airport. Airline did offer refund however to attempt to book a new airline was more than double the price for a last minute ticket. I would never use Spirit airline again"
Cons: "Problems with the seats. Cushion had been removed from the arm rest and rivets stuck up and were uncomfortable. Seats not reclining was news to me."
Pros: "everything but the delay"
Cons: "The delay"
Pros: "The pilot did a good job landing without making it jerky. Because it was super crowded I could move seats which was nice"
Cons: "as always, chairs are stiff"
Pros: "We were on time, the crew was friendly. The plane was very clean."
Cons: "The snacks & beverages were very high priced."
Pros: "My flight to Kansas City was very smooth and a nice landing! The staff does a good job."
Cons: "My gate number was changed three times. Also on a previous flight back in June the gate number was changed."
Pros: "Horrible customer service. I wasn't allowed to board because bag was 3 inches to tall. Spend the extra money for another airline and do yourself a favor please."
Cons: "Seats, service."
Cons: "Hidden baggage fees ($55 for a second CARRY-ON) and $3 for a CUP of water. Pretty atrocious."
Pros: "The plane arrived at the destination. The crew did their best given the issues with the company that they work for."
Cons: "There are multiple small and a couple of big issues with Spirit Airlines. The small issues include: Small cramped seating without ability to recline. Charge extra for EVERYTHING including a cup of water or soda. Those issues aren't a big deal but a couple of issues came up which makes this airline a bottom dweller in the US market. Top issue is the charging extra for baggage which ends up being a $80-200 hidden fee. The standard for airlines in North America is that 1 carry on bag and 1 personal item is included in the ticket price. Spirit should either not be allowed to advertise on Kayak or have a side note stating that they will be charging this hidden fee and the advertised price is not accurate for the majority of travellers. They are preying on customers not noticing this and being hit with $200 round trip charge at the gate. Another big issue with my trip is they overbooked the flight and assigned multiple people to the same seats. Was dumfounded that this could happen and made me slightly worried about my safety."
Pros: "Everything was fine!"
Cons: "Stewardesses needed to show a more positive,happy attitude,regardless of whether theyw ere wiped out or tired."
Pros: "Price is good,"
Cons: "- before take off the plane on the back of the engine there was bad sound. - no serving water or coffee"
Cons: "After sitting on the plane for an hour, pilot advised that there was a fuel leak and the part would be available three or four hours later. After deplaning, we were told the flight was canceled and to go back to ticketing. 180 passengers then went to ticketing, where no one talked to us, for another hour. Finally the ticket agents told us there were no flights until the next day. I was 7th in line at ticketing, and after 2 hours in line, I finally got a ticket to KC for four days later."
Cons: "Flight was delayed, then cancelled. Did not communicate our options. Poor customer service. Extremely rude staff. First and last time with spirit."
Cons: "I didn't know that I need to pay 55$ for Cary On that is ridicules price cause it's half price from all the ticket!!!"
Pros: "Leg space was great."
Cons: "Leg space was not the same throughout the plane in economy section. Airline charges for EVERYTHING! Luggage acceptable weight is 10lbs less than any major airline."
Cons: "Flight was late and almost missed connection. Flight attendants didn't tell passengers to let anyone who had to make a connection through."
Pros: "Didn't crash"
Cons: "This one was fine, no complaints"
Cons: "When they say "less leg room" they mean NO leg room.... and I'm only 5'5""
Cons: "Encourage your flight attendants to at least pretend to be friendly"
Pros: "I didn't actually have to pay to pick a seat."
Cons: "Extra fees. No complimentary snacks or drinks. Uncomfortable seats. Delays."