Staff felt embarrassed for what they were being asked to do
A United supervisor at the Leon terminal informed me that my 'smart' luggage was not allowed. I have traveled with it all over the world for the past 2 years, including to Leon in a United flight 2 days prior. I have also disabled the battery with a clearly marked OFF switch inside and never actually use it. However the memo I was shown was unambiguous and logic was not an option. So I asked for a screwdriver to remove the battery, The supervisor said no and proceed to treat me as a criminal. After one of the staff lent me tools and I removed the battery the supervisor asked for my name but off we went to board our flight. Before boarding however, my wife and I were called in for a 'random' security inspection. The experience was very unpleasant. It was discrimination and retaliation by someone abusing their authority. Very dissapointed on the United staff and their customer service.
I like that it was through United Airline, which I’m a member of so I got to board a littler earlier
The food could have been better. Everything had cheese which I don’t eat.
We made it safely and there was no trouble boarding
Loved that I was in the single seat and it was a quick flight
Everything was good, except the seats are too tight.
|Flights Arrive in||Paris Charles de Gaulle|
|Flights Depart from||Santa Barbara|
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