SMR - EWR
Find cheap flights from Santa Marta Simon Bolivar to Newark Liberty Airport
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Top airlines flying Santa Marta Simon Bolivar to Newark
Scores according to KAYAK customer reviews
Pros: "I like Avianca"
Cons: "Just unboard and board again is uncomfortable."
Pros: "Plane was empty"
Cons: "Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me."
Pros: "Crew was nice."
Cons: "We sat in the plane at the terminal for half an hour before we could begin to get off the plane. I missed my connecting flight because of this."
Pros: "Flying with Avianca was a breeze and the plane was comfortable"
Cons: "Tiempo, nos hicieron esperar, nos cambiaron la hora del vuelo."
Pros: "Excellent crew service and atention."
Cons: "Automated Kiosk"
Pros: "Food and personal TVs."
Cons: "When flights are canceled provide more of a notice, and have the crew be a bit nicer about it when being asked about future flight, not be so short and act bother when you ask something."
Pros: "The seats were very comfortable."
Cons: "Better food options."
Pros: "Crew was great."
Cons: "Meals weren't correct for my diet so had to improvise."
Pros: "They allow pre-boarding for over-65s! So much easier to hoist that carry-on bag to the overhead compartment when not blocking someone else! :) Avianca crew/ticket agents are SO helpful and pleasant. This was a delightful airline to discover! (This was a portion of my first trip booked on Avianca.)"
Pros: "I like the service"
Cons: "It will be really nice if there more healthy food options"
Pros: "On time"
Cons: "Would not recommend this airline to my worst enemy"
Pros: "Very Friendly and helpful crew. Good food, considering other airlines I had to pay more for the same itinerary and not even water was offered"
Pros: "In-flight entertainment options"
Cons: "We were late and then just had to sit there for a long time"
Cons: "Food and movies"
Pros: "Almost 6 hours delay"
Cons: "Tight sits, not enough room to sit"
Pros: "The friendliness of the Avianca Staff."
Pros: "Very timely deoarture"
Cons: "Special meal I requested did not arrive, I was offered peanuts and stale pretzels instead. My onboard entertainment did not work. It did not appear that anyone’s did"
Pros: "The flight departed on schedule, was really good, the cabin crew was really nice"
Pros: "Decent plane. On time."
Cons: "Avianca overbooked the flight. We were put on standby with a 7month old baby. They were going to have us wait until the entire flight had checked in to see if any volunteers stayed. After I insisted, they checked us. Basically had us go thirty a miserable time for their mistake."
Pros: "Nice crew, friendly and willing to help if needed.Good service."
Cons: "Delayed 1/2 hour, but it took them so long to let us know it was delayed!!!"
Pros: "El servicio al cliente excelente todos en el vuelo nos trataron con mucha amabilidad"
Pros: "VIP Room"
Cons: "I always that had bought for 22:15 time they delay the fly."
Pros: "They planes are excellent versus other local airlines"
Pros: "The experience was good"
Cons: "Arriving in NY a little early but it took forever to get a gate"
Pros: "All, except the entertainment. It's wasn’t nothing to watch"
Cons: "The entertainment. Poor."
Cons: "First flight delayed by 45min. They didn't think we'd make our next connection, we would have made it with time to spare. They rebooked us without asking and gave us a flight 2 hours later. I hate waiting at the airport. We wasted. Whole day of travel."
Pros: "I appreciated the amount of food and drink offered, and the flight attendants were extremely helpful."
Cons: "There were no televisions on our seats."
Pros: "The flight is meant to move tourists from the capital to the Tikal area."
Cons: "The airport facilities."
Cons: "The 7 hour delay which caused me to miss my next flight and drive 5 hours to my final destination rather than waiting 12 hours for the next available flight."
Cons: "A delayed flight from Santa Marta to Bogota due to bad weather in Bogota. Surprisingly, the connecting flight to New York left on time of course. Also it was drizzling on arrival to Bogota. I still suspicious that they blamed for rain to cover up their mechanical/ management issues or they intentionally delayed our flight so we can miss the flight to New York which they over booked and cut their loss. Anyway, I needed to arrange a hotel myself and Aviance claimed it was solely due to bad weather. I got what I paid for. Their rate was lower for the risk of their disorganized service and possible dishonesty. Or it can be really bad weather earlier. But one of UK passenger told me her daughter couple was in Santa Marta a few weeks ago and they went through the exact same issue. They might be unlucky family members go through the same rare situations. Now I got why Avianca gets bad reviews."
Pros: "Great airline!"
Cons: "they cancelled flight without giving us warning and we had to fly out following day on different airline"
Cons: "Avianca did charge twice for my ticket and it's impossible to talk with customer service."
Pros: "Loved the entertainment."
Cons: "A 3 hour delay from bogota to nyc. I've flown this route with avianca before, it happens a lot. Horrible."
Cons: "Flight was change for an earlier departure by one hour and notified a day earlier."
Cons: "No meal served"
Cons: "First plane, small. Food"
Pros: "Entertainment options"
Pros: "Everything was easy, clean and an overall great experience. I will def be using this airline again. Highly recommend."
Pros: "Everything wasperfect, on time, we even arriv d earlier, way to go"
Cons: "There was no one in first class and they wouldn't let older people or pregnant women go there for more comfort. I think that is really greedy."
Cons: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Cons: "Serve some type of beverage with out charging a lot"
Cons: "El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM"
Pros: "Everything was ok"
Cons: "They changed our boarding gate three times"
Cons: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."
Pros: "Crew good, disembarking slow."
Cons: "A drink and/or snack."
Cons: "Better aircraft and personnel should smile and be more friendly"
Cons: "In the boarding process one employee very rudemy told me that the cabin wss full a d that I had to send my carry-on as a checked bag, altough I tried to explain her that I had very important personal stuff that I wanted to take with me."
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Pros: "Got us there safely"
Cons: "Multiple reservation and confirmation codes became confusing"
Pros: "Everything was great except for the flight was delayed by over 3 hours"
Cons: "No delay would have been better"
Pros: "easy enough..."
Cons: "You have to pay for everything"
Pros: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Cons: "Fly us never proactively contacted us about the LATAM flight change so we missed this flight. LATAM stepped up and paid for another two flights to get us back to Austin. No thanks to Flyus, whom we will never book with again. Their customer support was a joke! Jeff"
Pros: "Smooth boarding. On time. Good crew."
Cons: "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."
Pros: "Everything else was greatt."
Cons: "Hiking boots and a rain jacket were stolen from my suitcase during normal checked baggage transfer. In mexico city after standing in customs line for a very long time, I found my bag sitting by the luggage conveyer belt. At my destination I found my hiking boots and jacket to be missing. I suspect they may have been taken in mexico cit but it could have happened anywhere along the process"
Cons: "Plane was a Dreamliner"
Pros: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Pros: "Staff none"
Pros: "more space in coach section, between seats"
Cons: "less space for legs in seats."
Cons: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."
Pros: "Comfortable seats."
Cons: "Food and drink service not given. There was no turbulence to justify this failure, and flight was over an hour long, allowing sufficient time to provide it. Poor communication of departure delay."
Cons: "They were unable to check my bag through my final destination thus I had to clear customs, secure my checked luggage, and recheck. If the agents had responded to my situation and taken charge, I would have made my connection."
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Pros: "Having to download an app to have access to the entertainment was a big inconvenience."
Pros: "The crew service is excellent: prompt, efficient, and friendly. The free streaming inflight entertainment to use on your smartphone, tablet or laptop is a very nice feature on a 3-hour plus flight. The food for sale onboard is tasty and fresh. In my experience most domestic flights operated by Latam are on time."
Cons: "Latam crams its single-aisle Airbus fleet with one or two rows of seats too many: the seat space is crammed. The exception are the first three rows and exit rows, for extra pay or free for elite passengers. The first three rows have power outlets -nice and useful to watch streaming movies without draining your smartphone battery."
Pros: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Cons: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"
Pros: "I LOVE that LATAM does not book its flights solid: I love that they leave some empty seats and breathing room-- it makes all the difference in the world. I love that the bathrooms have full length mirrors, hand towelettes, and are well maintained. Most of all, I love how compassionate,patient, and accomodating the flight attendants are."
Cons: "I would have liked for there to be more vegetarian choices-- healthier foods, more veggies, more fruits, rice, less meat. It would be nice to have real milk or cream instead of powder for the coffee; and honey instead of sugar."
Pros: "Service was good... brought me a second meal after first dinner wasn't filling enough. Excellent entertainment system with tons of new hit movies I wanted to watch"
Cons: "Not super comfortable but that's typical for these flights. Waiting a while at baggage claim."
Pros: "Comfortable, friendly staff, accommodating,clean, on time, smooth flight. Great experience."
Cons: "The plane is ok but it is an old 767"
Pros: "Service is exceptional. Most polite staff ever in my flying experience and I'm 28 and have take over 50 flights in my life."
Cons: "-That we needed an app to watch the media. -Seats are smaller than some longer flights, but honestly they were fine. -Boarding takes a while, but I'm not sure there is a good solution. I did like how we loaded the front and back of the plane simultaneously. Good move!"
Cons: "Food was rubbish!"
Pros: "Every employee is super helpful and the airline is family friendly. Airplanes are always new and clean. The meals are always good as far as airplane food goes. They have a generous baggage policy and unlike other airlines the airport departure tax is included in the fare. They serve the customers unlike the domestic airlines."
Cons: "Overhead bins on the inside rows are a bit on the small side."
Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."
Pros: "Despite having a high "Sapphire" status with this One World Partner and being promised "preferente" seats by the airline when I reserved seats months ago, I was unable to view the seats or check in online. Both their App and their online system were down and unavailable. We were never able to view our actual seats online. The "preferred seats" my group on 5 could not have been worse!! We were seated consistently in row 11 or the very last row of the aircraft immediately in front of the lavatory, where the seats do not recline at all and where you hear and smell the bathroom for the entire flight.. There was NO space to breathe in our seats. I have traveled on dozens of airlines and this experience and these seats were the WORST! After this happened once, I specifically asked to insure that it would not happen again and was told that seats on my next flights were good but they were the same horrible seats. Part of our itinerary was on LAN and part was on TAM, who have now combined into 1 airline, but still operate on separate systems. So LAN customer service could not see the seats for TAM flights and vice versa. Their online system reflected a changed time for our return flight from 145pm to 250pm from Rio. We verified it 3 times (even though we could not check in or view our seats because of "technical difficulties" we could see the new departure tie, and the change was confirmed by our Sheraton concierge, but when we arrived to the airport they informed us that we had arrived to late for our 145pm flight! We showed them the app that showed our flight was changed to 250pm and they could not explain the problem. We were delayed 4 hours and arrived too late for dinner in Santiago. The final 4 hour flight at 4am flight from Santiago to Lima was torture. The seat in front was literally 6 inches in front of my face when they reclined and I could not recline. It was absolute TORTURE! Avoid this airline! To add the agony, they have lost my bag and do not know where it is!"
Cons: "HORRIBLE seats with NO space and no Recline as a "preferred" clients. Impossible and inaccurate online App and check in process that was always unavailable. Unfriendly and poor customer service at check in, and inaccurate information (being told that we had good preferred seats, for example) Lost luggage still pending."
Pros: "Everything. The while team was friendly, from check in on the ground all the way into the air."
Pros: "We left a pocketbook at our Apt that we did not realize until we arrived at the airport. We called LATAM Airlines to cancel our flight. Can we receive any refund? Thanks, Tom and Leigh King"
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Cons: "Too crowded"
Pros: "The crew was very polite"
Cons: "The food didn´t had flavour, tasted like nothing"
Cons: "We took off for Curitiba and found out when we got there that we couldn't land so we went back to Sao Paulo then had to sit on the plane for two and a half hours. The Curitiba airport had opened, but then we had to change staff and also the staff brought the wrong paperwork to the plane, so that caused further delays. Really frustrating."
Pros: "Crew Was nice"
Cons: "Not in time. No entertainment on flight"
Pros: "Friendly people and good service."
Cons: "The only bad part was it took nearly an hour to get our luggage. Other flights with LAN seemed more reasonable."
Pros: "Was on time"