Pros: "Very friendly and efficient crew"
Cons: "Everything was great!"
Cons: "Really comfortable. Great flight"
Pros: "Makeup was on point!"
Pros: "Yes, yes"
Cons: "No"
Pros: "Free upgrade!!!"
Cons: "Nothing"
Pros: "Brand new aircraft. Tons of legroom"
Pros: "AK Airlines is a great airline. From timeliness, to service & quality of their planes, it was a great experience for me."
Pros: "Nice plane. Good crew."
Pros: "Nice crew comfy seats especially for a prop. Good overheads"
Cons: "Delay of 90 mins"
Pros: "Everything went great with airline, tsa is another story"
Pros: "On time, clean, friendly crew"
Cons: "Mini cup of Diet Coke"
Cons: "They closed the check-in counter 40 minutes prior to check in AND the flight was delayed 10 minutes. So even though I was at the airport a full hour before departure, I was not allowed to check in and I missed the flight. I had to be rerouted through Seattle and got home 8 hours later than planned. Very frustrating."
Cons: "One hour delay leaving sts"
Pros: "I had an empty seat and the stewardess asked me if it was ok to move a person, so I agreed. She gave me miles just for that."
Pros: "on time"
Cons: "cramped seating"
Pros: "A huge shout out to Dominic from Marysville,Wa. Thank you for all your help this morning. The flight was very relaxing and much needed after a hectic morning. Thank YOU!!"
Pros: "Good.price for a direct flight. Plane landed on time"
Cons: "Seats were so tight. Deli box has gone down in quality."
Pros: "The 737 is preferable to small A/C."
Pros: "Everything"
Cons: "N/A"
Pros: "I found that the 3 airports we were traveling through were consistently great! If you have happy employees someone is doing something right!!"
Pros: "Flight left on time."
Cons: "No wine, had to be shuttled to terminal. Done ever time after Virgin purchase. (At LAX)"
Pros: "Complimentary text messaging"
Cons: "cost of on-board wi-fi"
Pros: "Competent staff"
Cons: "Definitely a budget airline experience."
Cons: "The flight left without me and six other passengers, despite the fact that I got to the gate at 5:30am for a 5:45am flight."
Pros: "not much"
Cons: "the crew was crabby. the plane was old. there was no adjustable wings on headrest sat in row 7 but was not part of the 6-10 row premium seats food sucked not impressed"
Cons: "It's too cool to sleep."
Pros: "This was first Alaska airlines trip and I want to do more! I showed up at the Seattle airport and tried to use one of the many conveniently placed kiosks. I couldn't find my trip, BECAUSE I HAD BOOKED FOR THE WRONG DAY!. This could have been very stressful but an attendant near the (short) line asked me if needed help and immediately redirected me to the VIP line. There, I found another very short line, and smiling, enthusiastic staff. The young woman who helped me got my info, and walked away to get the problem solved with a supervisor. She returned a short time later, my boarding pass in hand, upgraded me to Premium seating and TSA pre check -- without me even asking! On the plane, I mostly slept, but when I woke up I found the attendant had left me my boxes snack which was a mix of nuts and dried fruit in a fancy package. The seats seemed more comfortable than they were in recent trips on United and Southwest. There were plugs everywhere for phone and device charging. There was free wifi(!!). And there were devices available for borrowing. There was even a website for free movie streaming. In a time when most other airlines have sour faced (need to retire!) attendants (Southwest an exception), and EVERYTHING is a la Carte pricing, it is so nice to fly with a company that tries to make passengers happy and comfortable. What a switch!! You"
Cons: "The only negative was when the lights were abruptly turned on around 4:45 am."
Pros: "had great leg space"
Cons: "the seats were so uncomfortable"
Pros: "No hassle"
Cons: "No entertainment. Would like screen and movies"
Pros: "They provided excellent & freindly service."
Cons: "Passengers should be made to gate check all bags that roll or have them keep their 2nd carry-on under the seat in front of them."
Pros: "The boarding process was easy. The flight crew and airport employees were polite. The plane was clean and there was enough leg room. Simple snacks and beverage service were provided. A very comfortable flight."
Pros: "Awesome customer service!!!"
Pros: "Flight attendants offered drinks. I wasn't offered beverages on the flight from LAX to STS and was very thirsty."
Cons: "The overhead speaker was WAY too loud. It felt like they were screaming at us the whole time through the intercom."
Pros: "The crew was great, plane clean and comfortable and ride smooth"
Cons: "We were held up for almost 3 hours due to weather in LAX. Not the airlines fault but it was a 6AM flght and there was nothing at STS airport to eat. No tea. Coffee and cheezits. Crew tried their best"
Cons: "Food was practically nonexistent. Seat was extremely crammed for some one with medium height and build. Window seat was so hot I could feel the heat radiation from the flimsy window shade that couldn't even cover the window completely. I had to put up my jacket as insulation."
Cons: "40 min late on take off, no warning for delay even though hey knew plane was coming in late."
Cons: "Gum in seat pocket."
Cons: "Not enough seat space in First Class."
Pros: "Clean, newer airplane with nice layout and pleasant interior. This was a red-eye flight, and the crew was considerate with the announcements and use of lighting, minimizing disturbances to the passengers. I have been on similar flights on other airlines, where the pilot felt the need to update the flight status every hour."
Cons: "Full flight, so there was little wiggle room."
Pros: "Everything best airlines I've ever flown."
Pros: "Crew was very pleasant and helpful throughout the flight!"
Cons: "Seats were roomy but did not feel as if they reclined far enough."
Pros: "Great food selection, service was excellent, power outlets in the seat back is awesome!"
Pros: "i loved the fact that they had TSAPre-Check and priority boarding for Active Duty Military Members.. flight and food was mediocre."
Cons: "The attendants were horrible. I asked one for a simple pencil to write something down and the lady gave me a dirty look. and when they were giving out drinks i asked for another glass over orange juice and she looked at me like i was asking for her internal organs. Not looking forward to my flight back to Seattle next weekend."
Pros: "Interiors & the friendly staff."
Pros: "Very comfortable flight. Stress free. Courteous and friendly crew. Bags in 20 as promised."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Great attend ants"
Cons: "More room. Screen was broke"
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Pros: "Highly efficient crew."
Cons: "You were out of earphones"
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Pros: "Speedy boarding. Helpful crew."
Cons: "In-flight entertainment"
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
Cons: "The wifi signup process not seemless with Android."
Pros: "Worst flight of my life"
Cons: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Flight delayed three hours."
Pros: "Plane had a modern feel with exception of entertainment."
Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."
Pros: "Friendly crew, excellent food options, very clean cabin."
Cons: "I had to pay for water."
Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Pros: "Nothing"
Cons: "We arrived 2 hours late."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "Food - What can I say about pretzels except "Okay"?!"
Pros: "Nothing"
Cons: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Pros: "Comfortable flight."
Pros: "New plane. Excellent service. Absolutely a delightful experience."
Pros: "Food"
Cons: "Delayed flight and missed connection flight to KC"
Pros: "Plane was clean"
Cons: "Out of wraps, sandwich disappointing. Legroom bad."
Cons: "I need to be able to charge my phone on the airplane!"
Pros: "Great staff. Arrived very early. Smooth flight ."
Pros: "A great flight."
Cons: "Nothing I can think of."
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Nothing"
Cons: "Waiting on a hot plane for 2 hours"
Cons: "delayed on the plane"
Cons: "We waited at the gate in Frankfurt once the plane was loaded for 40 minutes for the aircraft to get pushed back from the jetway . Waited another 25 minutes in Dallas for an operator to place the jetway to the aircraft. One of the stewardess we had was really rude."
Pros: "Everything lined up perfectly"
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "Terri was very attentive."
Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."
Pros: "The plane was new and relatively clean."
Cons: "I fell asleep as soon as the cabin began to pressurize, which I often do. I subsequently missed the first meal, and was informed of light snacks in the galley bar - this meant mini pretzels. We experienced some light turbulence perhaps 2 hours to 1.5 hours before landing, after which we were informed that the turbulence had caused the food for the economy cabin to spill (first class was apparently fine). So that meant I had not eaten at all on a 13.5 hour flight, and all I consumed was water. To add insult to injury, I was caught in a 2 hour immigration line, despite the presence of one world employees in the hall responsible for ushering passengers with tight transfer times, but refused to give me assistance on 2 occasions. I later missed my connecting flight and was forced to pay for my own hotel, transfers and subsistence, with no apology from the airline. Outrageous flying experience."
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "The flight attendants on both flights were very friendly"
Cons: "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
Pros: "The entertainment, the crew were very hospitable. The flight was on time"
Cons: "Nothing"
Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."
Cons: "Flight was delayed."