Pros: "Great flight, great take off, great landing, great staff"
Cons: "Nothing. Very good"
Pros: "The crew was very friendly."
Cons: "I can’t think of anything"
Pros: "I loved the convenience of flying out of an airport 20 minutes from my house!"
Cons: "Our flight was delayed an hour leaving Santa Rosa and on the return, we waited on the runway for 45 minutes before unloading."
Pros: "Great crew, easy boarding"
Cons: "More luggage space in the overhead bin"
Pros: "Cheese tray was great, good selection of movies"
Cons: "Seats are very narrow"
Pros: "Everything went smoothly. Flight didn’t include food or entertainment."
Pros: "Kind crew"
Cons: "It was great and early!"
Pros: "The staff was very friendly and they compt me a drink because I had to switch seats."
Cons: "I had to sit next to the smelly bathroom."
Pros: "Always great service on the flight."
Cons: "Had to wait for >30 mins at DFW Alaska ticket counter since there was no agent at the gate to drop off bags already ticketed. Had to call airport central control to have an agent paged. Sign on counter said open at 10am and when spoke to Alaska agent Andy P. He said sign was wrong though there was already a line of customers and just walked away. It was only after a 2nd overhead page for an agent that 2 ladies appeared. Luckily, I wasn't in a hurry and may have missed my flight."
Cons: "The fact that the cleaning crew did not show up and flight was delayed over 30 minutes. Then we sat at the gate almost as long."
Pros: "I love the free entertainment and texting. That is a big plus on a long flight."
Pros: "Great for a short flighg"
Cons: "When there’s no source of entertainment"
Cons: "At the gate the representative would not let me and another passenger board. Even though the plane was still at the gate."
Cons: "The airline staff talked non stop in the galley. It was a 6:30sm flight and everyone trying to sleep. One young blonde steward talked non stop for two hours. Had to put ear plugs in and still heard her. Just never experienced anything like it"
Pros: "Newer plane Early takeoff and arrival Smooth flight and good food for purchase"
Cons: "There was only one rude employee when we were printing our boarding passes. The machine malfunctioned and she treated us as if we had done something wrong. She would not communicate with us, she was very impatient with not only us but the other employees around her. I did not get her name, I just wanted to try to stay positive and get out of her proximity as quickly as possible."
Pros: "Can’t think of anything"
Cons: "Thanks to delayed flight I didn’t make my connection."
Pros: "The flight attendance are very good, friendly"
Pros: "Where I was wearing by window."
Cons: "Crowded and not enough air coming toward me."
Pros: "Quick boarding"
Cons: "Even with extra legroom, the seats were uncomfortable. Very hard, 2” movement is not really a reclining seat"
Cons: "Plane issues kept us on the tarmac for 2.5 hours before we took off"
Cons: "When we got to the gate 3 hours early, we ordered a wheel chair for my wine to board the plane as soon as the first gate personnel arrived. At boarding time the clueless person who brought the wheel chair for us gave it to a 20 something man with a foot in a cast and crutches while my 71 year old wife had to wait until another wheelchair could be brought. The irony is that two wheelchairs were there until just. Edited boarding time and both were taken away."
Cons: "The check in attendant wouldn't allow us to check our wine so we had to rent a car and drive down to Los Angeles"
Pros: "Comfortable seats, lovely flight attendant, nice snack which thankfully were not dried pretzels"
Cons: "No hot water for tea"
Pros: "the crew: absolutely awesome the aircraft: brand new very stylish and comfortable"
Cons: "The $ for a one way 4hr+ and no meal and no WIFI... AAAARGH boarding was rough due to full aircraft !"
Pros: "Quick flight and friendly staff"
Pros: "Complimentary wine was an unusual treat."
Cons: "An hour delay while a replacement first officer was brought in. Considering the circumstances, Alaska Airlines probably did well to keep the delay minimized."
Pros: "Attendants were wonderful. Good personality, sense of humor."
Cons: "Seats pretty cramped , two seats side by sided. Not much room"
Cons: "I only put an okay for boarding due to an extra 20 minute late, but that really wasn't bad."
Cons: "Flight delayed 2 hrs, was then arriving in the middle of the night. Very cold air on during flight and bright cabin lights on most of flight."
Pros: "The plane was very clean, staff was very kind & the take off/landing was very smooth."
Pros: "Everything was great"
Pros: "Free ear plugs"
Cons: "Somebody broke one of the toilet and it squealed and made all kinds of noise for 3 hours of the flight. They tried to fix it but it couldn't be fixed so we were tortured for 3 hours and the younger woman rolled her eyes at that woman and was making faces about the lady that broke the toilet. I mean we were all annoyed and she broke it because her kid had a diaper issue but I thought it was kind of unprofessional."
Pros: "I liked the way the flight attendants handled a moment of confusion when some customers thought their mother was supposed to be on their flight, but had not boarded. They were given the correct information clearly by the person in charge And during the intermittent times of turbulence, they calmly stated that the beverage service would resume when it was safe to do so."
Cons: "I only wish all the customers would be more neat and tidy up after themselves when using the restrooms....."
Pros: "We where given the tour feeling when the captain explained what we where flying over The app to watch movies was awesome I like the way alaska loads their planes it makes a lot more sense"
Pros: "I loved the fact that I could actually use FREE wi-fi to text through my apps and keep in communication with people while on the plane. It didn't feel like I was being forced to pay for wi-fi ONLY because I wanted to use some of my texting apps (which can use wi-fi). This is by far the biggest plus I've ever had with any flights, and I'm going to use Alaska Airlines any time I get the chance for future international flights just because of it. And yes, of course, the service was amazing :)"
Pros: "Everything else!"
Cons: "My seat was broken and didn't recline."
Pros: "The flight attendants were so friendly and fun! They made us feel like family... great way to start a girls weekend away! Free wine also a plus :)"
Pros: "I was impressed by the flight crew's professional manner of interacting with passengers. They were great!"
Cons: "Waiting for take-off, in a long line of planes at Seatac, exhaust from planes was very strong in our passenger cabin."
Pros: "I had a family emergency and had to switch flights and they were amazing. No hassle !! I will always fly with them, very courteous and understanding people on the phone."
Pros: "Excellent contact from airlines when delayed"
Cons: "Seating comfort. Lacking cushion softness"
Cons: "horrible customer service, flight attendants not very attentive, crying babies from departure to landing, had a canceled flight and gave me no choices as to how to get home, supposed to get home at 5pm got home at around 12am. Never had a bad experience with alaska air before but i was thoroughly dissapointed this time."
Pros: "My mother took a flight from DFW to PDX last week. She is elderly and handicapped. She marveled at how well she was treated and how well she was taken care of. All her needs were met and she arrived tired but not in pain, which was outstanding! Thumbs up!"
Pros: "When everything was said and done, and most other people on the flight were given free passage to SFO by Airporter bus and then put onto a flight into LAX and then arrange transportation to Orange County (which I had every reason to think was a nightmare for those trying to get to Orange County from LAX due to unclaimed packages (security uproar) and major traffic around LAX and would not work for my disabled family to drive 1.5 hours to pick me up) I paid for a bus to SFO myself and booked a flight from there to Santa Ana (John Wayne) on Southwest. I eventually arrived there around 730 PM. Alaska refunded my flight southbound and still offered me $400 credit which was nice of them. That being said, the propeller planes are really noisy so don't expect a comfortable experience. But its worth it for the convenience to travel from Santa Rosa, CA (Sonoma County Airport) to Santa Ana (John Wayne Airport) provided they don't cancel your flight. Alaska will be adding more flights on this same route by summer and they deserve some credit for that, but at the end of the day, it was my own resourcefulness that saved the day, and got me to my family December 22nd. I would have had to wait until December 24th through Alaska Airlines for the same flight, and that is when my family celebrates Christmas, so that was NOT a very appealing option."
Pros: "Plane was a brand new 737 that was delivered in 2016. It had very high-tech LED-based mood lighting, which gave off a soft glow yet still allowed people to sleep if they chose. Flight boarded efficiently, departed DFW on time, and arrived in Portland on schedule. Service from the crew was pleasant and prompt. I like the new style of power outlets in every seat that Alaska uses. You can plug in a laptop or other device using a standard plug, and they also have a USB outlet for charging phones or tablets. Would fly again."
Cons: "There wasn't really anything I disliked, but I did not try the on-board food or entertainment during the flight."
Pros: "All flights left and arrived on time! I greatly appreciated the timeliness of all 4 flights. It is one of the reasons I search for Alaska Airlines flights first."
Pros: "It was a comfortable flight and boarding was pretty seamless and simple."
Cons: "The Vegetables with my Hot Sand which were cold, small table to keep the Surface pro and your food on."
Pros: "No problems"
Cons: "Distances between connecting flight gates"
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Pros: "I suppose we’re grateful for “free entertainment on your own device”."
Cons: "Robust entertainment on a seat-back screen."
Pros: "Crew was very good. Seating was bad"
Cons: "Bigger seats"
Cons: "Seats are narrow and no leg room"
Cons: "the entertainment on the app didn’t work. and there was no seat back tv things. there was a movie playing in the aisle of the airplane. there was no way to charge any devices while our domestic flight had the tvs on the back of the seats and international plugs for every seat"
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Pros: "Worst flight crew in business class ....super lazy"
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Crew was polite, Captain was helpful."
Cons: "Flight was delayed due to mechanical issues."
Cons: "I expect better service from American Airlines, total disappointment. Given incorrect information by 2 gate agents concerning connecting flight delays."
Pros: "We arrived 40min earlier than expected"
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Cons: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Cons: "Flight was delayed"
Cons: "Seats are cramped"
Pros: "The food was good and there was a great entertainment selection."
Cons: "The one calling out the group numbers was unnecessarily rude. Then when I couldn't pull up my boarding pass to see my seat number the woman at plane's door acted like they was nothing she could do to find out my seat. Luckily another flight attendant actually knew how to do something and cared about me getting to my seat. For the flight, the air quality in the plane wasn't good and they seats felt like small prisons."
Pros: "Great flight overall"
Cons: "No one to check in our bags"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Boarding and flight was on time."
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Pros: "Flight was delayed. No food offered."
Pros: "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
Cons: "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
Pros: "the clerk at the boarding desk was kind"
Pros: "Great flight. Nice airplanes and friendly hostesses."
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "Movie was free to watch and seat had usb to charge my phone."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
Pros: "Staff and customer service were great"
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Pros: "I was allocated a seat on the plane, and we even made it from point A to point B"
Cons: "Woah man American Airlines exemplifies everything that I hate about flying. It feels like the staff are just trying to make it work with a company that just isn't run as well as it could be. That leaves the staff to clean up the mess that was probably made by people higher up the chain. Flight delays all over the terminal, overbooked flights, and just a general feeling of disorganization makes everything with American Airlines feel a little more tense than it really needs to be. Once we all got crammed into our seats the plane took off and landed at my final destination, which really at the end of the day is the part that matters."
Pros: "Comfortable seats. Flight left on time"
Pros: "great crew comfortable plane"