Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Cons: "N/A"
Pros: "Everyone was perfect..!!"
Cons: "Is a international flight and you guys don't have a real meal. We appreciate the snacks but a real meal is necessary"
Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Pros: "Nothing."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Cons: "Sat on the plane for over two hrs. Brat for a kid behind me kicking seat"
Cons: "After the flight was diverted due to Weather conditions I missed my connecting flight and American Airlines did a terrible job handling the changes and assisting their customers at DFW airport."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
Cons: "Everything."
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Cons: "Flight attendants were NOT personal at all. Did not say hello or even greet passengers. Totally acted like they did not want to be there. Made me feel like we were nothing but a bother to even.be there. Hate all the interruptions advertising the credit card. Very annoying!"
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
Pros: "Staff was helpful throughout the flight. I like being kept updated on arrival time etc."
Pros: "Another customer allowed me to sit in the aisle seat rather than the assigned middle seat. That was much appreciated. And I enjoyed an movie during the flight. I like being able to choose what I want to watch and stream it on my own device."
Cons: "It was really cold on the airplane. I kept my jacket on for the entire flight. I’m typically warm natured, so it was unusually cold."
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Cons: "Wifi wasn't working 100% so it was spotty but otherwise 2hr flight went along."
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "On time, smooth"
Cons: "Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Cons: "The fact that you have to download an app to get any kind of entertainment on United is a bit ridiculous. Plus the food offerings are poor at best."
Pros: "Flight was delayed after boarding due to engine troubles and had to get down to board on to a different flight again"
Cons: "No compensation offered for the inconvenience"
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Pros: "Our flight arrived early and they didn't lose our luggage."
Cons: "I checked in online. I PAID for our bags. When I get to the check in counter to check my bags, I have to use their computers to CHECK IN and PAY AGAIN! They charged me $100 for my 1 bag! Ridiculous! And we were NOT allowed a carry on; only 1 personal bag."
Pros: "On time fight"
Cons: "Service airline should serve a least water to the passengers with charging them for it"
Pros: "Above average amount of leg room. Plane was very clean."
Cons: "Seats could have a bit more padding. Sitting becomes uncomfortable quickly."
Pros: "The flight was mostly empty"
Cons: "The flight attendant Paola was super rude. None of them had a pen even though they know every single passenger has to complete a customs form. Also, the gentleman at the counter was rude and said several expletives when I was boarding bc he had to do a little extra work to print out a boarding pass for my infant."
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Cons: "If they had a vegetarian food option to purchase, and not only different kinds of meat."
Pros: "I only chose this flight because it is direct to Guadalajara."
Cons: "Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers."
Cons: "I had to pay for check in at counter because I could do it online. Their system didn’t work well. Ridiculous"
Pros: "The arriving time was the only good thing"
Cons: "Better food option, the seats are really small, checking documentation and boarding pass several times is ridiculous, charging 10.00 dollars for boarding pass and having to pay for a seat is a slap in the face"
Pros: "Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico."
Cons: "Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one."
Pros: "The crew was ok no contact no interest on mi is ok"
Cons: "The checking line ,soo bad , need much improvement!"
Pros: "Quick trip."
Cons: "Other passengers. People are really do well on flights these days."
Cons: "Never left been waiting since 6 am for an alternate flight with no luck being charged for carry-on n I have no money not even to eat and I gotta be here til 6 pm"
Cons: "Flight was delayed by almost two hours so I missed the flight from Denver to Charlotte. Because of the way this flight was sold to us and booked through Kiwi.com, there was nothing that could be done to get me on another flight. The only option was to wait for a Frontier flight which wasn't available until Monday morning. I had to book another flight on a different airline at a cost of $600."
Cons: "Negative leg room, Hugh bag fees that were not stated in the original purchase"
Pros: "Boarding was fine ,no food or drink And charge for small carry on luggage $50-I don’t like it"
Pros: "I have a walker and it was stowed with the strollers. Was available soon after I arrived. Flight left on time and arrived early. Price was great, even with a few add ons."
Cons: "WIsh they had pillows. I need lower back support and had to use my son's sweatshirt. I will know next time."
Cons: "Due to all the delays on my first flight I just decided To re-book a different flight back I will never fly with this company again terrible the only reason they get a star because I can’t give them nine terrible"
Pros: "Nothing"
Cons: "I had to pay for every little thing after I already booked my flight in advance."
Pros: "So you got me from point A to point B."
Cons: "Uncomfortable seats. Overpriced fees for carry on luggage."
Pros: "The crew were kind and efficient and the planes were clean and well maintained."
Cons: "No entertainment on the flights, but that is to be expected for the price."