Find Cheap Flights from Santiago Arturo Merino Benitez to New York John F Kennedy Intl (SCL - JFK)

Airport

Nothing worth mentioning.

Their food makes you feel punished for flying economy

First the check in process at Santiago airport was two hours long. They were totally understaffed and I believe they were dealing with problems of overbooking flights. The last hour in line was spent while in the front of the line while people from the back were being called ahead to check in because they were on other flights even though those flights were hours away. Secondly I preichecked in online the day before, chose a window seat, and when I checked in at the airport I was assigned a seat that did not match what I had chosen, which was also next to my partner I was flying with. There was no explanation until the gate at which point they said they changed planes and randomly reshuffled everyone's seats, after a call to the airline the customer service representative could not explain why anyone would ever say they "randomly reshuffled." The plane was overbooked so they could not accommodate my request to sit next to my partner. Finally at no point was there a warning about bringing water bought in the airport onto the plane (after security) but only upon boarding did they take the water away, some notice would have been helpful and saved a bunch of waste and money.

The airline was very clean. The attendants were very nice. The food was excellent.

Crew was not friendly

best routes to destinations in South America easy connections.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Plane is not well equiped.

Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .

Overall a great flight. Nice people,plane etc. Would definitely recommend.

The crew was smiley and sweet.

A business class upgrade, lay flat bed, very comfortable. Overall wonderful, made me want to take this flight every time I travel to Chile for business.

The flight attendants were not very attentive compared to other business class flights I've been on, especially Delta. Seemed a little rushed, felt as if I wasn't able to enjoy the business class amenities.

crew and cleanliness

Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences.

When I bought the ticket, it was the best company selling Thank you very much

I always use kayak to buy my tickets

The confort of the plane, The crew was very professionals! I r like very much that Kayak sent us reminders about the intinerary.

Lo was satisfied with everything!

Everything except the cramped, smallish seating and the narrow cramped aisles.

The cramped, small, tiny seats and the narrow cramped aisles.

Boarding was made extremely easy for the tired, seniors, and people with children.

The crudeness of some of the Air Hostesses was appalling. The food was unpalatable and no tolerance for people who were lactose intolerant. Narrow aisles, so going to the dirty toilets needed ingenuity!

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Friendly staff. Took great care of my grandma

Most of the crew was really nice. The plane was extremely new.

One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table.