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American Airlines, Iberia and Finnair have all waived their change and cancellation fees on flights from Spain to New York John F Kennedy Intl. Confirm policies on booking site.

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The distance between New York John F Kennedy Intl Airport and downtown New York is 14 miles. Visit our flight page for the latest deals!

What is the name of New York’s airport?

New York is served by New York John F Kennedy Intl Airport, also commonly referred to as JFK, John F Kennedy, John F Kennedy Intl, or New York John F Kennedy. The airport code is JFK. Visit our flight page for the latest deals!

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— JFK

Jan 25 — Feb 11

Round-trip

1 adult

Economy

0 bags

From?

To?

Include hotels

Low season	January
High season	July
Cheapest flight	$170
Average price round-trip	$344
Good deal round-trip	$222
Good deal one-way	$178

Best time to beat the crowds with an average 5% drop in price.

Most popular time to fly with an average 26% increase in price.

Flight from Barcelona-El Prat to New York John F Kennedy Intl

(avg. price over the last 2 weeks)

or less

Looking for cheap airfare to New York John F Kennedy Airport? 25% of our users found tickets to New York John F Kennedy Airport for the following prices or less: From Madrid $254 one-way - $255 round-trip, from Alicante $263 one-way - $263 round-trip, from Ibiza $273 one-way - $273 round-trip
Book at least 3 weeks before departure in order to get a below-average price.
High season is considered to be July and August. The cheapest month to fly to New York John F Kennedy Airport is January.
Enter your preferred departure airport and travel dates into the search form above to unlock the latest New York John F Kennedy Airport flight deals.

7.9

AviancaOverall score based on 13460 reviews

8.0Boarding

8.0Comfort

8.3Crew

7.9Entertainment

7.5Food

Airline reviews

Pros: "Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone"

Cons: "Hire competent employees"

Read more about Avianca

Cons: "Hire competent employees"

Cons: "For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for."

Cons: "Food was horrible but again not looking to eat on planes anyway"

Pros: "The crew was very nice people. It was a good trip."

Cons: "Seating was horrendous. Very tight and uncomfortable. The lights were kept on the entire time as well. Rendering sleep near impossible on a red eye."

Cons: "The cabin crew was really awful.. lousy service..I shut the lights off and then they disappear to go into hiding I rang my bell for service and some lady comes by a few minutes later holding a cup of water and I Asked her if I could have some juice and she hands me the water and walks away"

Pros: "Crew was OK."

Cons: "Seat was dirty. Plane was old. Food was terrible and not much. Only one meal for 6.5 hour flight. Bring your own food. Or don't fly avianca."

Pros: "The crew and entertainment"

Cons: "The food was small and laughable"

Pros: "Lounge bogota"

Cons: "Food"

Pros: "thank you for the patience you have with passengers and children, very grateful thousand thanks Avianca"

Pros: "Yes the food was great and my seat was comfortable."

Cons: "Everything was great."

Cons: "The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly"

Cons: "This is beyond the crew’s control: there was lots of turbulence."

Pros: "Ok"

Cons: "No problem"

Cons: "See comments"

Cons: "The flight was very bumpy & crew was not the nicest."

Pros: "Food. Smooth flight. Nice/helpful staff."

Cons: "Flight delayed, nonentertainment on flight. Was out of order"

Cons: "Really bad experience with the airline. Changed flight without previous notice, plus after that all flights were delayed and they were not interested in helping uf"

Pros: "THAT i ACTUALLY MADE IT HOME"

Cons: "AVIANCA DID NOT HAVE ENOUGH SEATS TO ACCOMODATE ALL THE TICKETS THEY SOLD. MY ENTERTAINMENT SCREEN WAS BROKEN, MY RECLINING SEAT WAS NOT WORKING PROPERLY & MY TRAY TABLE WAS NEAR IMPOSSIBLE TO CLOSE AFTER BEING OPENED, SEATS WERE EXTREMELY CRAMPED AND TIGHT. THE MEAT IN MY MEAL WAS HARD"

Cons: "Seats were uncomfortable. Airline doesn’t tell you until 5 minutes before takeoff that you have to download their app to use their WiFi service . Pilot tells us we’ll be landing 5 minutes before 10 in NY but in fact we don’t land until 10:30 with no explanation Very old and outdated plane. Just terrible . hope I don’t fly this airline again ."

Cons: "On Feb 26th we had a flight leaving Bogota back to NYC, and at the gate, we found out our flight would not be operated by Avianca, but by a Spanish carrier called WAMOS. Wamos airlines does not offer in-flight entertainment. It offers an app that you can download on your mobile device prior the flight, even though there are no plugs inside the plane and no fully reclining seats. This change is being caused by an ongoing strike action by some of their own pilots and this has been regarded with absolute no consideration from Avianca to its costumers. At the airport we talked to 3 different customer services employees, all giving us different versions of the story and no clear answers. One employee told us that we MAY have a possibility of reimbursement and another one that we could stay in a hotel and catch another flight the next day (which was not an option for us) There was no advance warning about this change to me (not even during check-in) Found out later some passengers gotten an email informing about this change, but not all of them. Staff didn't know anything about this flight. The gate staff only informed passengers of the change, after I complained, and kept insisting that the airplanes were the same, when clearly it was not the same quality, in amenities and service on board. There were big delays and a mess with seat assignments. Many customers traveling together with separated seats and of course, delays in departure caused by the mess that Avianca caused. Just to be clear. what Avianca is doing is stealing the money that we paid for a specific flight, to voluntary change us to a much less inferior flight, with absolutely no consideration and no compensations."

Pros: "The crew was kind and helped with getting bags in the overhead bin."

Cons: "The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped."

Pros: "The seats were very comfortable with a fresh package of pillow/blanket and earphones waiting for us. A free meal, and snack. The take-off and landing were timely."

Cons: "The bathroom was the worst I have ever seen. Old urine splattered on the seat (it had to have been left uncleaned from an earlier flight). There was no soap, The floor as still wet from urine and tp was still there. I was disguisted. Also there were only one bathroom in the back of the plane, which must have been a way to get more available seats. If other airplanes take that tactic, I'll stop flying altogether."

Cons: "The airplane and crew was from a different company than Avianca (Omni Air International). Only two flight attendants from Avianca. Omni Air International service was poor."

Pros: "nothing"

Cons: "total chaos , spoke mostly in Spanish . labled me as a no shoe however I was at the air[port all night and watched as the one plane smacked into the other . flight was cancelled , and avianca will not refund or credit me the fee in addition I was charged 500 for upgrade on return trip which I did not ask for"

Cons: "Due to strike airline was changed last minute and new aircraft was 50 seats short. Although we had booked our flight with more than 5 months of anticipation my aunt, grandma, and cousin we told that the flight was overbooked and that they had to wait another 8 hrs until next flight."

Pros: "Nice company."

Pros: "The airplane comfort!!"

Cons: "Food wasn't taste"

Cons: "The boarding process at El Salvador was a mess. People was not organized at all."

Pros: "I enjoy Avianca unless I am flying out of bogota... friendly staff and economical."

Cons: "At many airports such as bogota there is always a REDICULOUS wait! Even if you pre checked in, you must wait 2 hours in a crazy line just to drop your luggage. 2 hours!! I have flown through bogota 10 times and the line is always over an hour long. This is insanity! I have visited 30 countries and never have experienced a mess like this. I hate flying Avianca out of bogota and will pick other airlines because of the crazy lines. I will fly into Latin America using Avianca but I will always use a separate airline to leave because of the mess."

Pros: "Great airplanes."

Cons: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."

Pros: "Same as above"

Cons: "We would have given 5 stars in the Comfort category but there were 2 kids behind us that spent the entire flight kicking, screaming and crying but we both know (My mother and I) that has nothing to do with the airline company Avianca."

Pros: "The flight was over booked..."

Cons: "Nothing I like about the flight it didn't happened because you people over boookedthe flight"

Pros: "LA PELICULA QUE ME VI ESTABA BUENA."

Cons: "NO PUDE USAR LA COBIJA DE AVIANCA PORQUE TENIA UN OLOR ESPANTOSO ASI COMO LA DE MI ACOMPANANTE, EL AVION ESTABA HELADO Y NO PUDE USARLA POR CULPA DE AVIANCA. LA COMIDA ES POCA Y DESAGRADABLE. HABIA UNA AZAFATA CON UN CARACTER TERRIBLE,MALGENIADA Y PARA NADA AMABLE A LA HORA DE AYUDAR O ATENDER A LOS PASAJEROS,DABA MIEDO HABLARLE. A MI ME ACOMODARON DONDE SE LES DIO LA GANA, NO DONDE ESTABA SUPUESTA A SENTARME PORQUE SUBIERON DE ULTIMAS A UNA PERSONA EN SILLA DE RUEDAS Y ME TUVIERON QUE INCOMODAR PARA DARLE LA SILLA A EL. ME PARECE QUE TIENEN QUE DARLES OTRAS SILLAS A ELLOS. ES MUY INCOMODO EL ASIENTO. MUY CARO PARA TAN POCA COSA DE AVION. ES MEJOR American Airlines."

Pros: "Nothing, nada, zip, zero"

Cons: "everything, damn airline overbooked the flight and my flight was bumped to the next day!!!!!!"

Pros: "Staff friendless"

Cons: "Business class seat wouldn't recline"

Pros: "Accomodating check in, allowing us to take a flight closer to our connecting flight giving us extra time in our departing city"

Cons: "I have no negative reviews"

Pros: "Comfort Seats Service"

Cons: "Food"

Pros: "No response given."

Cons: "After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on."

Cons: "... I don't eat red meat ... ... the pasta was good but then the second snack was only egg sandwich and bacon.. I wish they had one with no bacon for the non meat eaters . I'm actually allergic to red meat . :("

Pros: "I had a rough time due to stomach problems."

Cons: "When I asked the attendants for some medicine to help my stomach, they replied they were prohibited from giving medicines to passengers. Since they are not doctors, I understood their point of view."

Pros: "Love aviancas attention to customer detail especially when traveling with an infant."

Cons: "This aircraft was a older model so not as spacious and didn't have a personal tv in the head rest"

Pros: "I received a free upgrade on my way back, it was amazing I wish it would happen more often... on the way their I had the worst seat in the plane. The non reclinable back seat"

Cons: "On the way there my seat was extremely uncomfortable (back non reclining seat)"

Pros: "Nothing at all from beginning to end!!!"

Cons: "The flight was delayed for over an hour while the passengers waited inside the plane without air conditioning, some of the crew members have despicable attitudes, the food unworthy of an international flight, not even worth it for a domestic flight and the most uncomfortable seats due to unkept plane."

Pros: "that we landed safely"

Cons: "plane take off was delayed flight 670 and employees on ground were un-organized and over booked"

Pros: "Flight was comfortable, Airline had many movies to choose from, crew was comforting. Flights were on time."

Cons: "I know it's not the only airline but the food really was ok but not satisfying at all. My luck my seat the audio was somewhat defective but still mostly audible."

Cons: "The only thing on this specific flight was the plane temperature that was TOO cold."

Pros: "Food was good!"

Cons: "We landed in Ny around 8:33 pm, I was able to get my bags out of the carrousel at 10:10 pm!! Unbelievable how slow it was!"

Cons: "I took two separate flights with Avianca three months apart from NY to Ecuador. BOTH times the airline had delays of over 3 hours. The first time the connecting flight was canceled and all of us passengers were running around the airport trying to find out where to go. The new flight didn't leave until much later that night. Three months later, the connecting flight back to new York was delayed from 3pm to after 6pm and had a gate change without notification by the airline to the waiting passengers. I was not the only one upset by this. We were not compensated in any way for these delays. Quality of service seems to not be high on their list of priorities at all. I WILL NEVER fly Avianca again and I want at least a partial refund! I strongly suggest going with a competitor if you can."

Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Cons: "Very nice crew and great food"

Pros: "Crew is excellent, polite and personal!"

Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Pros: "The crew."

Cons: "The time between flights."

Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."

Cons: "The food was just average and the seat not too comfortable"

Pros: "Flight arrived on time"

Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Cons: "Crew members in Amsterdam were very rude and disrespectful"

Pros: "Yes"

Cons: "Everything was good"

Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Cons: "Travelled business class and was ace experience"

Pros: "Friendly crew, upgraded seat was worthwhile"

Cons: "More snacks in between meals,"

Pros: "The seat was a little uncomfortable but the crew were amazing."

Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"

Cons: "the headrest is hard. Apart from that- all was fine"

Cons: "Boarding was very slow."

Pros: "Crew was ok."

Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Pros: "Overall KLM experience is good"

Cons: "Food quality was mediocre for a business class flight."

Pros: "The crew!!"

Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."

Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Pros: "Gaps between seats are very narrow."

Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Pros: "Nice people and good service"

Cons: "Not much"

Cons: "old screens and entertainment system leg room to small"

Cons: "Our lougage did not arrive"

Pros: "Crew was great, very nice"

Cons: "Not enough legroom"

Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."

Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."

Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."

Cons: "Cramped seating."

Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."

Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Pros: "Great"

Cons: "Great"

Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Pros: "Nice to have a wrap for the snack."

Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Pros: "Delayed flight but staff apologized as for safety reasons."

Cons: "Very late arrival"

Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."

Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."

Cons: "Nothing to be honest . All positive."

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Cons: "Two hours delay in the start."

Pros: "Comfort economy well worth the extra."

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."

Cons: "Nothing."

Pros: "great choice of entertainment content, friendly crew"

Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."

Cons: "The entertainment was quite dated and didn't have new movies etc"

Pros: "They were awesome."

Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."

Cons: "No complaints at all."

Pros: "Crew was friendly, and the food was better than the usual KLM fare."

Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."

Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."

Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."

Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"

Cons: "See above"

Pros: "Loads of leg room"

Cons: "Loved everything"

I was impressed with Iberia! Would definitely fly again!

Awesome!

Pros: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"

Cons: "Best flight I’ve ever had. Need to have this many people on the plane every time"

Cons: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"

Pros: "Nothing"

Cons: "Customer service"

Pros: "Crew great."

Cons: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."

Cons: "Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights."

Pros: "blueberry juice, service and friendliness"

Cons: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"

Pros: "I enjoy my flight"

Cons: "Again no complains"

Cons: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."

Pros: "The friendly crew, and quiet cabin"

Cons: "The food was too Finnish."

Pros: "UNCOMFORTABLE BED AND SERVICE"

Cons: "BED, DRINKS"

Pros: "I like Finnair, the crew, the service."

Cons: "I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!"

Pros: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"

Pros: "Nothing"

Cons: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back."

Pros: "Yes, in general I like American Airlines so I was happy with flight in general"

Pros: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."

Pros: "Friendly service, lots of movies, Marimekko design."

Cons: "Seats too close together front to back. If the person in front of you lies down the back of their seat is in your face."

Pros: "The Airbus 330 is an improvement over the Boeing 737 that took me to Europe (via Milan) on this trip. Unlike that flight, this plane is equipped with an updated on demand entertainment system. I attribute the upgraded airplane to the fact that this was a direct flight from HEL to JFK. Still no wifi though... Their magazine says it's coming. Upgrading to Economy Comfort is worth the fee especially if you get a bulkhead seat. Otherwise you are still pretty crammed in with maybe 6" more leg room. But the bulkhead seats are set well back from the wall to give my long legs plenty of room to stretch and get in and out of my seat. My friends in Economy looked miserable :( The chili con carne with rice was an improvement over other airline meals but still room for improvement - mostly in presentation I guess. Lingonberry 'salad' though a bit sour for me, was a nice Finnish dish to sample. Like the cheese and crackers. Departed and arrived on time. Liked the flight tracking that showed you very detailed what you were passing over and even gave us a bit of info and photos about highlights of each region flown over. Nice touch."

Cons: "This plane was such an improvement over the "bucket" that flew me to Europe that it has restored my faith in Finnair as a valid carrier for my yearly trip to Europe - like I said, probably because it is a direct flight to New York rather than connecting to another European (not Scandanavian) city like Milan. I would probably not use Finnair to access other parts of Europe for this reason. (On the departure end, the regional Finnair flight from Milan to Helsinki was also sub-standard.) I do think the check-in procedure is still cumbersome - self check in with bag check, though started at kiosks, still results in a long line just to hand off your bag to a counter agent. A few more agents would likely solve that problem... But it was better than going the other way - JFK was a nightmare! Helsinki only slightly better."

Cons: "Boarding was horrible. We could not get anyone to confirm a gate, then we were delayed and finally bused into the middle of the tarmac for boarding. A lack of information was extremely stressful and unsatisfying."

Cons: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"

Cons: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"

Pros: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."

Cons: "The food was decent but not special."

Pros: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures. The entertainment system on my seat was awesome!! Customizable music playlist that was All genres of music. The navigational pages were fun and interesting and the movies were current."

Pros: "I had an empty seat beside me on both legs of my flight. This always makes flying more enjoyable. They fed us two meals both directions. There were pillows and blankets for everyone on your seat when you arrived."

Pros: "Staff was nice. Seat was standard."

Cons: "Small movie selection."

Pros: "The Movies"

Cons: "The stewardess could have been nicer. Very rushed, they were polite but just rushed! Also the lack of CLEAR English speaking crew!!!"

Pros: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."

Pros: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."

Cons: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."

Pros: "Everything good except getting bag after flight."

Cons: "Took over an hour at baggage claim."

Pros: "We got there"

Cons: "No way to get seat assignments until 4 hours before flight"

Pros: "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."

Cons: "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."

Pros: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"

Pros: "The service was remarkable. Everyone was very attentive and friendly which is exactly what you would want for a long flight. The crew came around frequently to provide beverages and left you alone to sleep."

Cons: "The boarding process was a bit hectic. The flight was full which I completely understand. After everyone was settled in the plane it took another 25 minutes to leave the runway."

Pros: "Friendly crew and clean plane. I liked the ipads and the drinks. It was pretty quick and easy."

Cons: "Terrible turbulence the entire way and as it was a smaller plane you could feel it for most of the flight. The food was also not very good..."

Pros: "For the first time ever I had a flight on British Airways where I did not feel like I wanted to choke somebody at the end of the flight - so I was pleasantly surprised at this particular BA flight."

Cons: "BA gates in NYC are abysmal - the entire terminal is... Why are the restaurants advertising being open to some specific time (well prior to the departure of this flight) yet then have staff holler at you that they are closed when you try to go in well before that time. It would have been very nice to have been able to sit down and have some dinner prior to the flight, but the rudeness of both of the two restaurants and their staff was worthy of the notoriety of NYC attitudes (which I don't generally see in mainstream NYC society)."

Pros: "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."

Cons: "Seats did not recline properly, were not comfortable and very hard and hard on the bum."

Cons: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"

Cons: "Finnair "outsourced" the flight to a Portuguese HiFly. Boarding: flight delayed for more than 1 hour, with passengers sitting all this time in the plane and waiting for all connection flights to arrive. As a result we arrived late for our connection flight. The Finnair people that met the passengers on exit form the plain did not provide any information how we should proceed next. We were left to figure it out by ourselves. Crew: The impression was that all the flight attendants from HiFly were untrained. The did not know what to do an how to do. They seemed lost on the plane. Comfort: Plane seemed to be re-purchased from some Arab airline. Food: bad Entertainment: v system was broken. Information system was showing wrong current time."

Pros: "food and crew"

Cons: "Poor entertainment offer (no quality movies and not varied options-not classic movies!!). Interactive device menu not working properly or at all. Outraging policy to offer more bookings than available seats that turned out into my wife and me being put in standby when we had purchased our tickets last July. Waiting for 30-40 minutes to claim our baggage to know it had been left in our origin destination in the end so it would probably be delivered 2 days later since the next flight would arrive the following day but late in the evening and more time wasted on the lane to claim for it that caused to miss our connecting train that would take us home and we had to wait for another hour to take the next so we finally got home 2 hours later than expected. We will never use again another company from the one world alliance."

Pros: "The crew was very helpful and the entertainment was updated."

Cons: "Philadelphia airport services were terrible: - immigration processing was too long and took more than one hour dur to out of service customs machines and insufficient immigration personnel. - luggage handling at the airport careless and resulted in the breaking of some of my belongings."

Pros: "Entertainment system was awesome and worked very well. Crew was very nice."

Cons: "Bathrooms were very dirty. But I didn't visit them til near the end of the 10 hour flight. That would be why. Our flight took off 1.5hrs late due to plane air conditioning problems."

Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."

Pros: "I liked the food and the service. It was a packed plane but I was well attended to. Would fly again."

Cons: "Slightly long line at the Madrid airport for check in. I wasn't able to check in online but I got there early and it wasn't an issue."

Pros: "The only good thing was we landed early think that was more to do with the wind though!!!"

Cons: "They rebooked us all at the gate and split people up. So boarding was a nightmare without anyone being friendly. The plane was the oldest plane I have seen they had one tv for the plane and the whole section I was sat in didn't have volume that worked and they basically said too bad. The crew didn't respond to any lights that were put on they put their head down and scooted past you. I have been flying to and from USA to UK for 15 years worse flight."

Pros: "Pleasant helpers moved me through the maze and queues"

Cons: "Airport is vast. Transport to T4Satellite left me in nowhere land for a long time. Had longer layover which was fortunate."

Pros: "Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes"

Pros: "i sat next to someone nice."

Cons: "nearly was late because of iberia air check in complication. also i despise flying with iberia and had made hallal request that didnt get processed. abd flight was delayed 4 hours."

Pros: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."

Cons: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."

Pros: "We took off on time and landed early."

Cons: "I booked this flight on Finnair. After I paid my non refundable fee, I found that I was booked on Iberia. While I was pleased with Iberia, there are some airlines that I would prefer not to use and there are some that I would never use. This a a critical lack of relevent information when booking through Kyak. I booked the flight after checking the on time and safety record of Finnair assuming, naturally, that Finnair would be the carrier. I think you should know the carrier BEFORE you book."

Food options are not good: can add fresh salad and fruit Dishes have milk and meet together for flight from Israel. Pretzel snack packs are not tasty Drink selection was good

Flight missed due to a late international connection Took 6 agents to finally rebook me

Unsafe. Many people not keeping masks on. Crew unresponsive.

No comment

British airways sucks

You should have said that I'm flying Americans airlines instead of British airways,it could save me a lot of nurves

Cons: "The food needs some improvement!"

Pros: "Stewardesses were very friendly and helpful. Moved us to a row with empty seats so we could have more room!"

Cons: "Food"

Pros: "crew were perfect"

Cons: "nothing .it was a very full flight .crew were impeccable - calm courteous and attentive."

Pros: "the plane landed safely"

Cons: "a lot of confusion between in flight staff and ground staff as to where to go and what to do concerning transfers to ongoing flights, security, tight layover etc It was like it was everyones first day on the job."

Pros: "I liked the ability to check in online. Check in staff could be a little bit friendlier. Flight crew were fairly pleasant. Entertainment on board was excellent."

Cons: "I disliked the fact that when I tried to download my boarding pass on to my BA app, it told me there appeared to be an issue with at least one of my travelling documents when this was absolutely incorrect (was travelling with a valid British passport). I had no problems whatsoever at the airport at the check in counter. Also, the boarding gate was slightly chaotic. Most people didn't know which queue to join at the boarding gate. Some form of clear explanation when you arrive at the boarding gate would be helpful."

Cons: "Couple of flight attendants had a terrible attitude."

Pros: "Price was goo £200 cheaper than the BA price"

Cons: "Cabin very cold over the whole journey at the end of the day you pay peanuts get monkeys But BA has a very tired fleet compared to say Emerites"

Pros: "Cabin crew was nice and accommodating for passengers"

Cons: "Lack of leg room"

Pros: "Smooth flight."

Cons: "Uncomfortable seats"

Pros: "Great crew. Smooth flight. Excellent timing."

Cons: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"

Cons: "my trip to England was a nightmare starting with American Airlines not being able to find my flight or my name in the system. It was worse on the return from Gatwick. They also couldnt find me in the system and i blame it all on this Kayak travel site. I will never again use Kayak !!!!!!!!!!!!!!!!!!!! my trip was a nightmare."

Pros: "Not much to say about this. Really the experience was not so good and I think the only good thing to say is that their planes still work."

Cons: "First they they over sold the flight and as we had our previous flight delayed they didn't allow us to cross the gates as they said we couldn't make it on time rather than telling us the truth. The staff didn't do anything to help us to catch the flight and insisted in putting us on the next flight. Thankfully I noticed that the flight was delayed and I crossed the gates despite that the staff didn't want us to do it. Once in the plane, the flight entertainment was poor, didn't work and staff said it was too busy to help us out in putting our stuff on the overhead compartment or even giving us the beer we wanted despite having our choice In front of us."

Cons: "The chair in front of mine was broken or worn out so that it declined alarmingly far. It felt like the gentleman in front me had his head in my lap. My tray table was also broken so that it listed dangerously and I had to prop it on my arm rest."

Cons: "No electric outlet to charge phone or internet."

Pros: "Excellent service on both British Airways flights. Wonderful people! Comfortable seats, timely boarding process, and good communication from our captain"

Cons: "We lost our in-flight entertainment just a couple hours into the flight... the staff did all they could to try to fix it to no avail, and collected blue cards from all passengers affected. They were very nice. There was nothing they could do."

Cons: "The British airline flight was operated by american airline and someone who handled her bag stole everything. We purchased prior to the flight. 2 pairs of sneakers a gift spoon for our grandson and other items not mentioned. Then they put her bag on another flight which made her wait for 1.5 hours in Madrid for her bag. Your handlers ruined our trip.How can you allow thieves to do this especially with TSA supposedly there monitoring it? I want a claim form sent to me ASAP so I can recover my goods. A notice was not placed inside, stating it was checked."

Pros: "Bigger plane than I was expecting. Had I known that I would have upgraded to a better seat. I was just expecting a tiny puddle jumper so this was a nice surprise. Crew were nice, offered food/drinks but I didn't want to buy any."

Cons: "The plane had inseat screens but they said that licensing agreements prevented them from offering any video, games or news selections on a 2.5hr flight. The Pilot said he would turn on the in-flight navigator but it never did work, so I'm not sure what happened there. No internet connection in their fleet yet either. Clearly, this is a first world problem and I would still fly BA. But it's also 2017 and these features aren't "new"; I remember having in-flight entertainment back in the early 2000's on Delta flights in the US, so I'm not sure why it's taking more premium airlines so long to catch up."

Pros: "British Airways rescheduled our flights. The BA website was easy to find out how to claim additional costs incurred from the rescheduled flight."

Cons: "The flight was rescheduled within 18 hours of departure. We were in Spain on vacation which meant attempting to figure out how to get home with Iberia at the Madrid airport, who helped but was super agitated with us the entire time. When we asked for advice on how to proceed, as this has never happened to us before, they just kept telling us it was British Airways fault and that they had no answers for us. This took about two hours plus an additional hour back at the hotel to cancel our reservations in London and figure out how we were going to get reimbursed for the extra night at the hotel and additional costs. It would've been nice to get all of this information in an email, with the new ticket and instructions on how to claim the extra costs instead of us running around and taking time out of our vacation."

Cons: "Wasn't entertainment...no big deal, I just gave it a no stars because of that"

Pros: "That the flight was not bumpy and due to bad entertainment I had good views out the window"

Cons: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"

Pros: "My eight year old grandson was tired and felt sick. The airline crew was sympathetic and very helpful in trying to help him and the rest of the family cope. They were responsive to every request and even made an extra seat available for him near the restroom."

Cons: "The seats are way too small. Very uncomfortable. Why make the seats recline when there is no room behind them? When the person in front of me reclined his seat my tray wouldn't even unfold."

Pros: "This flight was what you should expect - smooth boarding, helpful and friendly crew, good food and drinks service etc."

Cons: "The wash bag is now so limited- the bare minimum (and that's in business class!). No comb even. No face wipe either. It's an obvious thing to economise on from the airline's point of view, but it doesn't really have to cost them anything. And the choice of new films was somewhat disappointing - they are relying quite a lot on older films. and no duty free at all (the crew were apparently not given the correct paperwork to allow sales). This was disappointing as I had been hoping to pick up a dual SIM gadget. None of these minus points are major, but they detracted from my enjoyment of the flight"

Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."

Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."

Pros: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"

Cons: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"

Pros: "That I was in shape to run from one terminal to another to catch the flight"

Cons: "The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA"

Pros: "It is great that they give every person a blanket and pillow on boarding. Flight was nice and dark. The flanges that pull down on either side of the headrest to lean your head into are genius."

Cons: "Flight was late and announcements were not understandable over the PA. While I understand that seats are made for the "average passenger" and at 5'2" I am on the very low end of that, seat was very uncomfortable with a metal bar higher than the seat cushion poking forward where the cushion met the seatback. The temperature was extremely variable and when my seat mates who did not speak English very well tried to flag a flight attendant down to get an extra blanket, the flight attendants actively ignored them, so I hit my assistance button and my light went on, then after some time it went off again without our being helped so I hit it again about 10 minutes later and my light went on again but was again ignored. Then the attendants started selling things from the flight magazine and looked the other way as they went by my hopeful beacon. When they finally did get to me, I got a curt "I'll see if there is anything I can do" and she went off, returning 5 minutes later with one blanket when there were two people. Later on I saw her give blankets to others, and I found that strange."

Pros: "We did not go to Madrid due to BA's IT problems. Could not find an alternative flight."

Cons: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"

Cons: "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."

Pros: "one of my employee was left at Spain because his information wasn't found in the your sistem. he is still in Spain and His name is Julio Cesar Paul."

Pros: "-Exceedingly helpful checking staff - Pleasant flight crew - More than enough movies and content in personal entertainment system to keep busy for 8 hrs - frequent beverages offered throughout flight including juice and water - communication from flight deck is warm and welcoming - overall a level or two above any US airline"

Cons: "- main course was heated for too long, dry and falling apart"

Pros: "great selection of in flight entertainment."

Cons: "At JFK there was a long wait for the luggage, which ended up not being delivered to the carousel, after we had waited for almost 2 hours. Granted, there was some snow and some technical issue since the fire alarm system was flashing the whole time, but still, there were only two announcements made during that time, and the second one to let us know that we'd have to arrange for delivery of our luggage on the website. By that time, it was past 11;30pm and everyone was dead tired, when the flight had been supposed to land at 7:25pm. I think the blame is to be laid on the JFK installations. Everywhere I travel in Europe, airports are in brand new condition, and not only departure areas like in the US. No wonder baggage delivery was a mess after just a little snow/"

Pros: "All round professionalism. Entertainment good, and versatile, music as an option a sound idea was able to listen to one of my favorite type of music jazz, for the entire flight."

Cons: "Only frustrating thing was that i missed my flight due to traffic and poor uber service. When i got to the airport i wasn't allowed to check in. This caused me to be charged a $275.00 late fee for my ticket and my friends. Since i lost my phone when it fell out of my pocket onto the train tracks as i entered the heathrow express i wasn't able to transfer funds to pay for the $550.00 worth of ticket transfer fees. It was a huge issue but eventually it was sorted. Not knowing if you will be able to get back to your county or not is a very stressful experience. Wish i could get my $550.00 back. I thought those charges were pretty steep. My name is Joseph A. Iaquinto Jr. My flight was originally booked for 6pm from london heathrow to JFK on 12/12/2016. My email and paypal are both iqhqtv@gmail.com"

Pros: "shorter flight but they still offered us food, a drink, and tea. Also, shortly after the food was served a flight attended offered free newspapers."

Cons: "boarding was a little odd. we had to take a bus across the tarmac and board the pane from the ground. We were not sure what entrance was closest to our sets ended up going the long way."

Pros: "Was upgraded to business in my first leg."

Cons: "The flight was late, so I was going to miss my connection. I do not appreciate having to wait three hours just to get a new route, and much less the Iberia staff working "on behalf" of British Airways, blaming BA, the system and what not, and being unable to answer straightforward questions such as, Can you give me the confirmation number for the last leg of the flight so I can get a boarding pass in the United Airlines app. Uncommonly ignorant (I speak Spanish as my native language, so that was not the barrier) and uncommonly rude."

Pros: "the crew were friendly and efficient"

Cons: "old plane uncomfortably seats no personal IFE"

Cons: "Booked flight with BA but it was an American Airlines plane. The plane was old and had no individual tv monitors. The two movies shown had poor sound quality. Food wasn't international flight standard"

Pros: "The Entertainment options. OUTSTANDING"

Pros: "None"

Cons: "As was opperated by American Airlines And they shut the gate as my 6year old was approaching. Telling us that we could not get on the flight. Leaving my whole family stranded in Orlando international with the comment " you'll need to go back to the check in desk". So was not on the flight. After over 3 hours checking in and getting through security. This airline is shockingly bad. It will be avoided at all costs. Not really surprised as the flights with them to get there were very bad also. Go with a different airline. Always."

Pros: "Because the flight was about half full between Madrid and Dallas (a rather long flight!) and because my sweetheart and I were seated in the middle 5 seats alone, we were able to put the arm rests up and get some real sleep to acclimate to West Coast time (our final destination). I can never sleep very well sitting up. Also, the food and entertainment were pretty good. We were given two main meals and a few snacks in between, including chocolate ice cream, which I've never received on a plane before. All that in addition to the decent selection of recent movies available made for a relatively pleasant red eye flight."

Cons: "The entertainment system on the back of the seat was clearly outdated and the screens were not very reliable. While watching a movie, if the captain made an announcement, it was made in the headsets, too, as usual, but uncomfortably loud."

Pros: "Ease of location of airport"

Pros: "I got it on points"

Cons: "The staff think themselves important. In reality they are rude, low class, low paid workers. The food could not be worse. Malfunctioned entertainment system"

Pros: "Comfortable, well organized, nice personnel, good food and wine."

Cons: "Many new films didn't play on the entertainment system."

Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me.

Status notifications

Better, more recent entertainment selections

Pros: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."

Cons: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."

Cons: "The terrible communication for delays and boarding."

Pros: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."

Cons: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."

Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."

Pros: "Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections."

Cons: "I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections."

Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."

Cons: "Very limited food options."

Pros: "Chocolate ice cream and pot pies"

Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."

Pros: "Arrived ahead of the scheduled time"

Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."

Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."

Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."

Pros: "This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either."

Cons: "Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often..."

Pros: "When I saw that our BA flight would be operated by AA, I was concerned, given previous poor experiences with American airlines. However, in this case, AA was pretty good, especially the check-in staff at Rome Airport who were excellent. The check-in, boarding and de-boarding processes all went well. Plane was relatively modern, with USB charging ports for phones. Movie selection was good, though the TV selection could be expanded. The food was ok. Seating not bad. All of our luggage, including a child's carseat, was delivered on time and intact. Pleasantly surprised."

Pros: "Flight crew was nice"

Cons: "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."

Pros: "Asked a stewardess to turn the heat up and she did."

Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."

Cons: "Food and drinks could be better"

Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."

Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."

Pros: "Good space in premium"

Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."

Pros: "The overall service x"

Pros: "It was fine. Nothing extraordinary, just solid and fine"

Cons: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"

Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."

Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."

Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."

Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."

Pros: "The only decent point was the food. Not great but at least edible."

Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"

Pros: "Entertainment was good"

Cons: "Flight was late, seats was small, all time something smelled so much."

Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"

Pros: "Having flown many international airlines, I was proud to give American the highest ratings for quality and general hospital."

Cons: "More up to date movies would help"

Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."

Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."

Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."

Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."

Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."

Cons: "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."

Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."

Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."

Pros: "I was surprised by the amount of room in the economy cabin."

Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"

Pros: "Flights on time and entire flight was a good experience for my 18 years old son to a first flight on his own."

Cons: "Maybe a better food choices"

Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."

Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."

Pros: "NOTHING"

Cons: "This had to have been among the worst flights I have ever experienced in 50+ years of flying to 86 countries. First, an e-mail before I left my Paris apt that it would be 1 hr late departing. THEN the announcement ON BOARD that the flight would make a REFUELING stop in Bangor Maine (the eqpt was a 20 yr old 757 meant for a medium-range domestic route instead of Paris-NY). So it was FOUR HOURS LATE arriving, including an extra hour on the ground in Bangor because they'd lost their landing slot (tho they lied about "bad weather" at JFK) ... a succession of lies and incompetence. Headphone jack didn't even work at the seat ... the movie was a US film dubbed into French anyway! Gawd what incompetence. A letter Fedexed to Doug Parker, AA's CEO, was not even acknowledged.... and I do 35,000 air miles a year on AA. THE WORST."

Cons: "The staff was rude not helpful and mean worst crew I've ever seen and I fly alot"

Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."

Cons: "States above"

Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"

Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"

Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."

Pros: "nothing. seriously I have NOTHING good to say about this trip"

Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."

Cons: "When I booked the flight, I hadn't realized that British Airlways had contracted the flight out to be operated by American Airlines. The flight was delayed in Paris and I ended up missing my connecting flight through JFK to DC. Though we were told on the plane that we would be given assistance upon landing and helped in an expedited manner through customs, instead I was briefly informed I had missed my connecting flight, handed an envelope, and told I needed to now travel to Laguardia Airport. No other information or assistance was provided. I was not given a reason why I needed to travel an hour in NYC traffic to switch airports nor was I given any help through customs. The shuttle I was told to take was unable to take me to the correct terminal, so I needed to get on a secondary shuttle. Again, after a 7 hour international flight, little assistance or aid was provided. I was barely able to make it through security in time to catch the new flight. Additionally, the actual flight from Paris to JFK lacked basic in-flight entertainment that almost any international flight would have. I will not be traveling on American Airlines again, and I am hopeful that Kayak and BA will be more clear in the future."

Pros: "It got me home in one piece."

Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."

Pros: "For the price I got my ticket for. This was a good deal. I paid extra to upgrade to main cabin extra but well worth it."

Cons: "Got food and drinks and beer at nomadditional cost"

Pros: "Appreciated the staff acommodated me with an aisle seat."

Cons: "Had worse return flight experience. The flight was supposed to depart at 10am. While everyone was boarded, we were told the airplane missing a part. All of us had to wait for 2 and half hours for the crew to tell us that the part was in London. Thus, the flight had to be canceled. Then we waited to pick up our luggages from 12:30pm to nearly 4pm in order to get transported to a 40- minute drive away Hotel. I was starving because I didn't have breakfast as I tried to catch my flight and no food was provided during the waiting time. Plus, the entire day was wasted. Oh well, at least we were provided accommodation for the overnight, 2:40am breakfast, 4am airport shuttle, and 8am flight to get to our destination next day."

Pros: "not a lot"

Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"

Cons: "it was not clear that finnair was being operated by american airlines. when I arrived to the airport in Paris, they couldn't locate my flight on finairr or american. my flight was missed and the staff on both airlines (finnair and partner american airline) were soo unhelpful. I have never missed a flight, I travel for work, in the air, more than on the ground and this was the WORST experience I have ever had. I was super disappointed that even after all the mistakes, no one would help me find a new flight and I had to pay for another one. Even after calling finnair several times and pleading for some answers or help."

Pros: "I suppose the food / wine was okay."

Cons: "The plane was one of the oldest I have been on in years. The center aisle overhead bins were not even big enough for luggage and there was one TV every 5 or so rows. We were at the mercy of the crappy movies American Airlines chose for us. Most flights these days have individual entertainment and at a minimum room for luggage. The plane was old, dirty and not up to date. Never flying American again. Extremely disappointed with the service on the flight, as well. A little more than halfway through the flight, the woman in the row next to me began reading the airline magazine. Her window shade was up and the sunlight caused a horrible glare on the magazine pages that beamed like a laser over everyone near by. My friend seated next to me and I both have extreme sensitivity to light that causes migraines. I asked the woman to close her shade which at first she did about an inch or two. This didn't do anything to help the glare so I asked again and she refused to do anything more. I explained it was giving us migraines and she didn't seem to care. I asked the flight attendant to help navigate the situation, which was just as useless. She said she could ask but not force her to close her window shade. While I understand that AA can't control that some people can be selfish, I find it incredibly hard to believe that the crew can't intervene when a passengers actions are making other people physically ill. Our only other option was to be relegated to the last row, next to the crews stinking pile of garbage that had been accumulating for the first five hours of the trip. Almost every crew member we interacted with was completely apathetic to the situation. We spent the rest of flight nauseous and with splitting headaches. But I sure hope my row mate and fellow human being in 32A enjoyed the article about the dinosaur flea market in Bolivia This entire situation could have been mediated by the flight attendants who chose to disengage. Furthermore, when we were deceding to land, overhead bins were still open, and people were starting to stand up to gather their belongings in the overhead bins. Again, the apathetic flight attendants were no where to be found. Overall, disappointing experience. Glad to never have to fly them again."

Pros: "the airlines did try to accommodate by giving us optional flight when our connecting flight got cancelled"

Cons: "No meal options for vegetarians for breakfast. They just gave everyone a turkey sandwich. Rude, frustated and sarcastic staff"

Pros: "The crew were excellent and very professional. It was not a full flight and boarding was quick and easy. We landed almost an hour early. When we made the reservation we were told it was an 8 hour and 50 minute flight but we got there in 7 hours and 45 minutes, more than 1 hour early. It would be good to know the real timing so that meetings could be planned in a timely way."

Cons: "This is a code share with American Airlines and an American Airlines plane and crew and it is an out of date plane. There were no individual screens only 1 screen hanging down every five or six seats. The seats are very, very narrow. The cleanliness of the tray tables were gooey and full of crusted dirt as were the seat areas in front of the tray tables. I was told that they fly an even older plane from Europe to NY, which is an old one aisle plane. Not sure why AA continues to use such out of date planes but if they use planes from the 1980's it seems to me that they should charge 1980 prices!"

COVID-19 information

Safety measures for airlines flying from Spain to New York John F Kennedy Airport

Airlines flying from Spain to New York John F Kennedy Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Spain to New York John F Kennedy Airport

Mandatory masks

Masks required on board, masks provided on flights from Spain to New York John F Kennedy Airport

Social distancing seating

Middle seats unavailable to book on flights from Spain to New York John F Kennedy Airport

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Spain to New York John F Kennedy Airport

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Recent round-trip flight deals

3/18Fri

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13h 50mMAD-JFK

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13h 25mBCN-JFK

$252

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1 stopRoyal Air Maroc

26h 40mVLC-JFK

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1 stopAir Europa

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