Daily cleaning, installation of cabin HEPA filters
|June||Best time to beat the crowds with an average 37% drop in price.|
|August||Most popular time to fly with an average 43% increase in price.|
Average price of a round-trip
|$543||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Air Canada and United Airlines have all waived their change and cancellation fees on flights from Santiago de Querétaro to Houston George Bush Intcntl. Confirm policies on booking site.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, European Schengen Area, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight takes 6h 55m, covering a distance of 714 miles.
There are 84 (nonstop) flights between Santiago de Querétaro and Houston per week, averaging 12 per day.
In the past 3 days, the cheapest round-trip tickets were found on VivaAerobus ($249) and Multiple Airlines ($253)
Air Canada (6 times daily), United Airlines (6 times daily) are the most frequent flyers on this route.
From Santiago de Querétaro to Houston, Thursday is the cheapest day to fly on average and Tuesday is the most expensive. Flying from Houston back to Santiago de Querétaro , the best deals are generally found on Tuesday, with Monday being the most expensive.
When flying out of Santiago de Querétaro you will be using Santiago de Querétaro, often referred to as Santiago de Querétaro Airport. You will be landing at Houston George Bush Intcntl, also known as Houston Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Santiago de Querétaro to Houston.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Houston from Santiago de Querétaro is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Houston with an airline and back to Santiago de Querétaro with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Houston from Santiago de Querétaro up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Cool flight, delayed, seat was in very back of plane, and Kayak did not carry over my personal info such as Known Traveler Number, nor would it allow me to check online."
Pros: "Great entertainment"
Cons: "We just boarded pretty late for apparently no reason"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Clean aircraft, efficient and friendly crew. On time performance"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Cons: "Wifi was not working"
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "No turbulence"
Cons: "Cramed plane"
Pros: "Fast boarding, friendly crew, and comfy seats"
Cons: "It was pretty bumpy and a few times we changed altitude very quickly"
Cons: "Not enough seat room on plane. Hot not enough air flow"
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Cons: "Cabin was too hot!!!!"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Free entertainment, free coffee"
Cons: "WiFi not included."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "Courteous staff."
Cons: "Having to check a firearm inside and having it looked at by non-tsa personnel."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The crew was very warm and friendly."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "All went well"
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Cons: "Seats a bit cramped"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Cons: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Pros: "Kept on time."
Cons: "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand."
Pros: "Could not use the bathroom"
Pros: "Entertainment, newer plane, great crew. and complimentary meal? fantastic."
Cons: "I checked in 12 hours in advance for both trips and was assigned a B seat toward the back of the plane for both, with no capability to select my seats in advance."
Pros: "Comfortable seating and roomy"
Pros: "Had to go through an extra random security check before boarding along with several other passengers. Looong flight, but expected when traveling that distance. Slept and watched movies. Best part: the pilot pointed out that Greenland was visible outside our windows as we flew over."
Cons: "Nothing. It was a smooth flight. Very comfortable."
Pros: "This was a first! The flight attendant (sorry I didn't catch his name) was very attentive and assisted us in first class as needed. He actually addressed us by our name and that made me feel like I was not just a passenger!"
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Cons: "The gate was occupied when we landed on schedule."
Pros: "They were nice. They listened"
Cons: "No screaming children"
Pros: "Seats were ok"
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "The turbulence st the end made me puke."
Pros: "It was a good flight"
Cons: "Delayed, old aircraft, no food, no entertainment"
Pros: "Not much, the flight attendants were fine"
Cons: "They boarded the plane for the ‘on-time departure’ scam, then proceeded to do maintenance for 30 minutes, then when you think your on your way we wait another 15 minutes for takeoff. We spent more time sitting still than we did in motion. Horrible."
Cons: "Delayed 2hrs"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Everything about the flight"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "Timely and comfortable flight!"
Cons: "Missed flight"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Everythinf was great, First time flying with them and I would do it again."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "Everything, it was my first time flying and I actually really enjoyed it! I'd be looking Forward to flying with this airline again!"
Cons: "The pretzels"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Cons: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Cons: "Paying extra for seating"
Cons: "This is a tiny plane and without warning they wouldn't let me carry on my carry on bag which would have fit just fine...it fit in their luggage test."
Cons: "The people were rude and made us stay on the plane an hour and a half after we landed."
Pros: "Other passengers trying to make light of hectic situation."
Cons: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."
Pros: "I was in group 2"
Cons: "30 min delay+ poor service+ uncomfortable seats"
Pros: "I arrived at the airport and the guy wouldn't let me board my flight so I lost my money. Im a new person that just started flying. I did like this Carrier but as of yesterday I'd rather use Delta for now on. So im still at home and didnt get a chance to make it to work."
Pros: "It was excelle thanks to you"
Pros: "My flight arrived a few minutes late but they made sure I made the connection."
Cons: "I was put on the 8:10 flight to Houston. That flight was delayed 4 times and I didn't leave Charlotte until 11:40pm. Terrible service all around."
Pros: "On time"
Cons: "Worthless entertainment system"
Pros: "This flight was good better than I thought it would be crew very nice."
Cons: "Seat didn't recline."
Pros: "Great service loved how the kayak app updates gate changes. Awesome feature"
Cons: "Airline delayed a bit. Nothing wrong from kayak."
Cons: "I could not check in online. Although I only have carry on I still have to go to the United Airlines counter to get my check in card. The food was awful. The crew was extremely rude ( I would present a proper complain through United Airlines website). The small tv were completely old. I bought a ticket for ANA but operated by United Airlines. but I was not expecting this awful experience."
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Pros: "Everything was okay."
Cons: "No complaints"
Cons: "Boarding and unboarding"
Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "The flight attendants were polite and welcoming and the flight was on schedule."
Cons: "It was complicated to get the movies. You had to download the United app."
Pros: "free entertainment system with movies, spacious seats and overhead space, drinks served, arrived early"
Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Cons: "No drinks on the flight, even in first class. They should tell customers before they purchase the update!"
Pros: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Cons: "my screen and some others were not working. Snacks were not good."
Pros: "United did manage to reroute us so that we cought up with the flight to Europe we were booked on."
Pros: "No wifi, so no entertainment. But we did get 2 packets of snacks!"
Pros: "Good flight and good crew."
Cons: "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."
Cons: "The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal."
Pros: "The crew worked quickly and efficiently to get us all on board on time had a mechanical delay but was fixed quickly"
Cons: "The seats were not as comfortable as some of the other plane models but it was a quick flight so it didnt matter much. Also the entertainment provided didnt work on my phone luckily i had my own"
Pros: "The actual flight was great, employees on the plane were very friendly"
Cons: "We missed flight by 5 minutes and employees were not helpful at all. We had to stay the night in Houston due to this fact and caught a flight out the next morning. The employees were all ready to get off work and left w/o helping us."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "easy flight"
Pros: "Everything went by smoothly, no problems"
Cons: "Probably one of the worst flights I have ever had. Flight cancelled - bumped back to last flight of the day. Even the standby was a mess up, boarded the plane where my seat was already taken, and after 10mins standingin the middle aisle, asked to leave. Just a drama"
Pros: "Food was great as alwaya, staff was ok"
Cons: "Boarding at IAD is difficult, the airport is very space restricted. (At the united terminals) so it makes kt a little uncomfortable. The configuration of the old United planes in business is horrible, 2-4-2. I was on a 4 seat and you don't get your own place. By far, Continental planes are much better. Apart from this: Love United"
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Cons: "Delayed 1.5 hrs"
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Cons: "The crew was pretty rude on this flight for some reason."
Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"
Pros: "Personal informed me on all the necessary steps for transfer and security control. Making change planes smooth and easy"
Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."
Cons: "Ride bumpy. Nothing crew did all mother natures fault Food and sandwich choices awful very little legroom No entertainment"
Pros: "On time clean and friendly staff"
Pros: "Very friendly service"
Pros: "Flight crew was good"
Pros: "Nothing to complain about,"
Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."
Cons: "The seat cushions were in terrible condition!!!"
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."
Pros: "Nice smooth flight"
Pros: "Good crew, polite, professional. Clean cabin."
Cons: "1. No video screens. A/V offered through wifi to PDAs, but no USB charging could limit viewing. 2. Seating is too close."
Pros: "The crew was super nice."
Cons: "I had to check my carry on because there wasn't room inside the plane."
Pros: "It was on time"
Cons: "They feed us when we first sat down and then they didn't offer anything else until 13 hours later."
Cons: "As an international traveler I find it annoying to have to pay for my bags on an internal domestic flight. There should be some reciprocation with partner airlines to cover baggage if coming from international to domestic flights"
Pros: "It was comfortable and inexpensive. I have used my United lounge card during my lay over for another Qatar flight."
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Pros: "the fly was delayed and the seats are too crowd"
Cons: "The flight was 4 hours late"
Pros: "Everything was perfect but the price"
Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."
Cons: "Waiting time"
Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."
Cons: "Terrible turbulence and very uncomfortable seats"
Pros: "Todo puntual.y buen trato"
Cons: "These guys are doing well!!!"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Pros: "Airplane was clean, crew was attentive and made for a peaceful ride."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area"
Cons: "Leaving on time would have been better"
Cons: "Keep doing what you guys are doing well"
Pros: "They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!"
Cons: "The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!"
Cons: "Did not my luggage"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"
Pros: "On time"
Cons: "We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!"
Cons: "Double assigned seat, crew was poor in communication and never explained or apologized."
Pros: "Almost 4 hrs of delay"
Cons: "Boarding took just too long"
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Pros: "Worst customer service I have ever been subject too"
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Pros: "Boarding was really fast."
Cons: "The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit."
Pros: "Left on time and arrived on time, both legs of the trip"
Cons: "Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty"
Pros: "The plane was clean and fresh and the snack options were great"
Cons: "Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud."
Cons: "Great service, I really recommend. Un servicio muy bueno"
Cons: "The flight was Delayed 1 .1/2"
Pros: "Seat space was so bad and nothing comfortable and the flight was delayed for more than two hours what a service experience is this? My first time flight in with this company and last"
Cons: "Service is so bad from the beginning to the end I have the worst experience ever with this company Viva Aerobus last time I flight with them"
Cons: "It was delayed by an hour"
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Pros: "Did not let me change my ticket for a different time . Lost money missing flight"
Cons: "Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!"
Cons: "Crew and personal at las very rude"
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Pros: "on time"
Cons: "they charge for baggage and food"
Pros: "To my surprise I had to took this trip by time convenience. It was a cheap flight and had never used Viva before. Departed on time and had a great flight"
Pros: "On time and clean"
Cons: "Not friendly"
Cons: "They never told us the flight would be delayed. I only found out by chance! Poor communication between airline and airport."
Pros: "Everything works"
Pros: "In time"
Cons: "Placed on waiting list. Overbook 20 percent"
Pros: "Muy puntual ; atento el personal"
Cons: "Todo me gustó"
Airlines flying from Santiago de Querétaro to Houston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights