Cons: "WiFi wasn’t working"
Pros: "Crew was nice, flight was smooth."
Cons: "The plane was not boarded back to front because large parties were not broken up and therefore not social distanced."
Pros: "Everyone spaced apart on flight. Snacks handed out in individual presorted packs."
Cons: "Surprised they didn’t check everyone’s temperature before boarding."
Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Cons: "Temperature oscillated a lot,"
Pros: "Very well organized, smooth boarding, early arroval"
Cons: "Boarded late then had to check a bag that should have been a carry-on which delays me when I get there having to go to baggage for sale then sat on the runway for nearly an hour waiting on catering was over two hours too late"
Pros: "Good seats in economy"
Cons: "Flight was delayed due to weather in DCA"
Cons: "The issue was NOT the flight this morning, it was that I was left to sit 6 hours, getting no sleep, before the flight the evening before was canceled. I understand that weather can cause disruption but there is NO WAY it should take until midnight to make the decision to completely cancel."
Pros: "The crew were great. The seat could always be bit more comfortable."
Cons: "Examine the seats in the cabin it seems to be loose from the mounting to the floor."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Crew is nice, seat space is slightly larger than other airlines"
Cons: "This route (BOS-DCA and back) is ALWAYS delayed. This time it was 3 hours. I should have taken the train!"
Cons: "Yes because we have to Wait. 4 hour"
Cons: "Food and entertainment were Not Applicable."
Pros: "Flight crew as great."
Cons: "Boarding was a circus, and the cabin crew could have cared less... All they were interested inward handing out credit card a;p,cation. By far, the worst cabin crew I have seen i the last 5 years."
Pros: "crew member good."
Cons: "delay delay delay"
Pros: "Flight went by fast, landed about 20 minutes early."
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "A lot"
Cons: "a little comfy seats"
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Pros: "Crew was the best"
Cons: "45 min flt - nothing else they could do"
Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"
Cons: "Flight was delayed, staff did a very poor job of communicating the situation to passengers"
Cons: "Flight was delayed an hour +"
Pros: "On time, comfortable seats, variety of snacks"
Pros: "I liked that they allowed my dog to get on board with me in the end. I like that they had delicious options for snacks and good entertainment during the flight."
Cons: "I didn’t appreciate them questioning me about the comfort dog when all the papers were right in front of the attendant. Also, I had called in several times to make sure I had everything I needed to the last min change in having to bring my dog with me. I was told over the phone that I could have up until I boarded but then got to the airport and was commented about it a few times by JetBlue associates. It is confusing and fairly stressful especially when I called in ahead of time to confirm I was ok."
Pros: "Efficient birding and exiting process. Crew members attentive and quick"
Cons: "Plane was delayed 30 min but the team was clearly doing their best to get us going"
Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "Only my 2nd time on Jet Blue and this time it was that only two seats per row flights. The boarding process was smooth. I checked in online and had my pass on my phone. The seats were comfy enough & wifi was free along with tv. The flight itself was smooth and the flight crew address any possible issues beforehand. The crew was on-point with the routine but they had really great customer service. I usually don't think of JetBlue when looking to book but they are really winning my business. Great job overall."
Cons: "As with all others I've been on, airplane seats need more form."
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Cons: "The flight was delayed three times. I had to wait 6 hours in the terminal to boarding the airplane."
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Pros: "Left on time, arrived early. No disruptions. Nothing else to say' all good."
Pros: "Seat was fine"
Cons: "Plane was blowing excessive amounts of cold air on my seat, and airflow could not be adjusted. I explained this would trigger a sinus infection, a common issue for those prone to sinus infections, not to mention it was simply uncomfortable. I asked for this to be addressed. It was not, despite I was told turning down the air might be possible. No follow up was provided. Sure enough, I now have s sinus infection."
Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."
Pros: "Even though I think of JetBlue as a economy carrier, it still felt very professional. It seemed more professional and less stressed than any carrier I have used of late, particularly through the boarding process."
Cons: "Baggage was 25 dollars but airline checking same size bags for free at the gate?????"
Pros: "What an amazing staff!! We loved our flight experience!!"
Pros: "All went well. No issues whatsoever even with the cold weather and snow all over the eastern seaboard."
Pros: "Left on time and arrived early both ways."
Pros: "There was a huge glitch in your ticketing, resulting in me confirming the same ticket 3 times. After calling Jetblue for customer service per your advice, they first suggested to give Jetblue credits for extra tickets. When I insisted that the issue was solely caused by kayak-jetblue ticketing connection issues, they supervisor approved to cancel 2 credit card payments... BUT I have to wait for 2 weeks to see the cancellation on my credit card. Unfair and ridiculous, if you as me."
Pros: "I bought a ticket for my 85-year old Mom to fly from Puerto Rico to Washington, DC, where I'm stationed, and from Curbside to Curbside, she told me your people and your service were all SUPERB! Thank you for making my Mom feel comfortable and safe during such a traumatic time. You have a customer for life!"
Pros: "friendly agent."
Cons: "Poorly marked boarding times and announcements. Bottom line, I didn't get on the flight and had to take a flight on an alternative airline."
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."