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Pros: Everything but not the food
Cons: Food was horrible
Pros: Everything but not the food
Cons: Food was horrible
Cons: The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!
Pros: Good crew.
Cons: More comfortable seating.
Pros: My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip.
Cons: I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer
Pros: Comfortable seating, good food served by this airline
Cons: The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy
Cons: Best company and the 380 is amazing.
Cons: Not much legroom and no tv’s on a 10-hour flight
Pros: Great crew
Cons: Uncomfortable seating
Pros: Friendly crew, tried their best to accommodate
Cons: Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map.
Pros: Crew was good overall
Cons: Food was overheated and bland in taste. No on board entertainement
Pros: crew onboard and food/entertaiment.
Cons: could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time.
Cons: No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time.
Pros: Food was good & they served a full meal!
Cons: Crew appeared annoyed with everyone. No entertainment provided.
Pros: I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!
Cons: We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience.
Cons: My luggage did not arrive on the flight from Frankfort to Athens. The Lost Luggage staff was very helpful, but the process took a long, long time. Then when my luggage arrived the next morning, no one was staffing the Gold kiosk, so it took another hour and a half to get my luggage. (We had received an email saying that the luggage would be available at 7:30; no one was there to provide it to us)
Cons: flight was late and we missed our connection.
Cons: I never fly United because the spirits aren’t free so I chose Lufthansa. You can imagine my disappointment when it became a United flight and had to pay. Lufthansa you’ve lost a customer here.
Pros: The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for.
Cons: They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks.
Pros: The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it.
Cons: Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no.
Pros: Polite crew
Cons: 1 hour delay again
Cons: Had to run thru airport to catch plane, thn long wait to board.
Cons: Air was stuffy.
Cons: Still in Munich.
Pros: They even filled my water bottle a couple of times in addition to numerous glasses at my seat.
Pros: Equipment, crew
Cons: The boarding of the plane was disorganized.
Pros: NEVER AGAIN
Pros: A male flight attendance made me feel uncomfortable. I sat in empty sit with number 3 instead of 4 and he asked me to check my number on my boarding pass. WIth an extremely directive and dictating tone in his voice he told me YOU SHOULD GO AND SIT to what your ticket says. It is VERY important to be sited, although the seats are available you should be sited where your boarding pass directs you to be.
Cons: I realized that some people of their crew are extremely insane! I have never had an issue like this, with DELTA or AIR FRANCE, or KLM, or NORWEGIAN, or SAS If it was only one persona that I had to deal with, which it was on my flight from NY to Munich I would say , it was coincidence . One person is not a statistical point and accuse the whole Company. But this was repeated on my second flight from Munich to Athens. Then I said, this is not coincidence, it is a pattern that is repeated and not professional . NEVER AGAIN WITH LUFTHANSA is my decision and my recommendation.
Cons: Wheelchair assistance did not arrive at gate.
Cons: They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free.
Cons: All flights in Frankfurt boarded via jet bridge. Flight to Greece boarded via a bus. Freezing weather in Frankfurt. Are Germans prejudiced to Greek passengers?
Pros: The crew was more helpful than the transatlantic flight.
Cons: My seat. It was right behind the first class and as the crew rushed to serve them, they threw the separating curtain at my face as I was sitting on the corridor. It was so frequent I couldn't sleep and the passanger did the same.
Cons: Missed my connection due to airline delay and was put on a flight 12 hours later
Pros: On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!
Pros: Flight attendants we good
Cons: Business class seats were just regular seats without a 3rd person. Legroom bad and seats narrow. Not good value b
Pros: the crew and entertainment were excellent
Cons: the comfort of the seats is terrible. the boarding process was: 1st class, then everyone else. no zone or seat range loading...
Pros: This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew
Pros: Crew was great and helpful. Flight was half empty so it was comfortable.
Cons: The plane was not very clean.
Pros: The most comfortable trip
Cons: Vegetarian meal choice not offered
Cons: We were traveling 2 adults with 2 and 6 year olds. We were all seated on different rows and seats. We tried to fix it at the gate and we were given 2 seats next to each other and 2 behind each other...please train your staff to seat families together!!!
Pros: Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight
Cons: The boarding process was poorly executed
Cons: A man next to me took a picture of me when he thought I was asleep.
Pros: Comfortable seats.
Cons: Boarding was like a "free-for-all", the gate agents exerted NO control at all. The departure was delayed about 15 minutes (no big thing" but then we sat in our seats for an additional 45-50 minutes for a total of more than an hour!. This after an 11+ hour first leg.
Pros: Clean/comfortable plane with a great staff for the long flight.
Cons: Hard to upgrade unless you spend a fortune.
Pros: Confident pilots and hostesses.
Pros: Not many qualms during the flight back from Frankfurt - the flight was comfortable and the entertainment system functionded.
Cons: I enjoyed the food on the flight back, however want to note that by the time the crew got to serving economy there were only beef dishes left and passengers were left with no options besides beef. The boarding process was also a bit overwhelming.
Pros: Extra leg room in the emergency exit area was great for a tall person. Good food.
Cons: Boarding was chaotic and they switched the gates. The flight was overbooked. No entertainment offered.
Pros: Crew was ok and the seat was a bit uncomfortable. I am over 6 feet so I always have a bit of a problem with the seat
Pros: safe trip
Cons: no entertainment, no food, would like to be aware no food
Cons: Plugs to charge devices
Cons: No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost.
Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.
Cons: Checking, boarding and overall experience
Pros: Crew nice and friendly. Handled a drunk passenger very professionally. On time arrival and easy boarding.
Cons: Seat was very uncomfortable - TV attachment sticking into my leg all night! Food the worst I’ve had on BA, dry and tasteless.
Pros: Crew members were all very nice
Cons: Long delays
Pros: The crew was good
Cons: The seats
Cons: The entertainment is missing
Pros: Comfortable, good service and on time
Cons: The flight was 45 minutes late leaving. My connection in Madrid was closing when I arrived. My luggage was not transferred due to this. I almost missed my plane. I am still waiting on my luggage to come to me. I only left Madrid yesterday so hopefully I will get my suitcase today
Pros: Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too.
Cons: Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA.
Cons: You have to pay for food, snacks and water on this flight. there were no complimentary snacks or drinks given.
Cons: About all
Cons: Still waiting to get out of London... so not good.
Pros: Boarding was fast.
Cons: Not even a complimentary cup of coffee or tea, just tap water.
Cons: The equipment was old and didn't seem to be well maintained. And they did not offer even a glass of water on a 3 and a half hour flight. Even water was on sale!
Cons: Flight delayed
Cons: Plane smelled bad. Had to pay for food. Not even water was included. Inside the plane is worn and needs upgrades.
Pros: Too many delays
Cons: Frumpy and unkempt crew. No longer offer complimentary coffee or anything. You must pay for everything. Had to give my carryon bag even though there was lots of room inside the plane
Pros: it got there
Cons: how it got there
Pros: Somehow we board first than everyone else. It left and arrived on time. Friendly service.
Cons: Traveling business class it felt as if I am traveling in city bus plane was so old seats were falling apart and above all the way ba staff most unfriendly people I was just imagining if this they do in business class what they must be doing in economy class I will not recommend any one to travel from Phoenix to Delhi on B A Jiten
Cons: food was not offered you had pay. to eat which in my opinion is not proper at least a sandwich should be offered,
Pros: Leg room. Direct flight from Europe. Drink services were a lot better than our outbound flight.
Cons: Plane was incredibly old for a long haul flight, with no power socket and extremely outdated TV's. Seats were dirty and small. We were in row 34 (middle of the plane over the wing) and when they got to us with the food options, they had already run out of the second choice on both occasions. On the first service, we asked the attendant if the food had any fish/seafood ingredients (due to allergies) and she said no. We then read on the lid of the food tray that there was a possibility of fish traces so my husband could not eat it. When we told the attendant about it she told us they didn't have anything else. Hard to believe there was nothing they could do, we've never experienced this issue before. We then asked another flight attendant if there was any food available for purchase but she said no. Luckily, she was able to find a vegetarian dish that my husband could eat. We're grateful that she found this as the next food service was not until 6 hours later. Sad that we had to ask again, we were expecting that they cared a little more. Overall, BA didn't meet our expectations unfortunately. This was a trip to Europe in which we took 4 BA flights and overall, the experience was of that no better than a low cost. Would have a hard time thinking of choosing this airline again.
Pros: More modern plane.
Cons: No snacks, no food, 1 drink. Aegaen airlines gave good from Spain to Athens and back, for a lot less ticket flight.
Pros: I liked your entertainment , movies, series lots to choose from.
Cons: Your crew was horrible, I had assistance but they seemed bothered in helping me to help me get to my seat... I pity those who might assistance with that crew on future flights... Hopefully they will get the nicer crew from NY to London they were amazing.
Pros: The staff in airplane was okay
Cons: The boarding staff are very rude
Cons: Flight was changed and I had to wait 8 hours for the connection.
Cons: Didn't know catering was on sale
Pros: A few of us were held up on the tram. The doors were shut And they held the plane and accommodated us. For that I give 10 stars. I will always try to book British Air first
Cons: No free food. No movie, no usb
Pros: Everything was great , food was excellent and included clotted cream !!!!
Pros: Great Crew, fast boarding, very accommodating
Pros: Entertainment was excellent, great selection of movies, great dinner but instead of breakfast they gave chips and cookies- not happy about it. Boarding was very quick and easy, crew members were friendly
Cons: Was very disappointed with online checking, it didn't let me do checking in online and for that reason I could not select my preferwd seat. When I arrived to the airport for checking in they told me the plane was full and my preferred seat is not available, dissappointed in British airway, also the seats are so close together no space to move my legs and am barely 5 feet tall. Would not fly with this airline anymore
Pros: The meals are delightful and the people are very respectful.
Cons: Size of seats in economy
Pros: Terminal 5
Cons: Disgusted that they wanted to charger £11 pp to change seat at check-in 24hrs prior to the flight!
Pros: The crew was nice.
Cons: Is this really the British Airways business class within Europe? What a disappointment. Felt like I was in economy except the only difference was I got my drink served in glass rather than plastic. Why don't you get some tips from Emirates considering from Abu Dhabi to Doha you had 10"+ tvs infront of you, tons of leg room and actually good food offerings.
Cons: Same as above.
Pros: Heathrow is huge and our gate changed during the last hour with out announcement until 35 minutes before the flight. There was a 2nd flight flying at the same time from a different gate with the same flight # with simply an A added which was very confusing.
Cons: Absolutely no food and we were charged for a soda... seriously? It took the WIFI 5 minutes to process the 1.75 sale. Are you kidding BA? Flight attend were indifferent to passengers and actually held their chlorine with the foolish shopping cart when we tried to make it to the rest room. Unpleasant at best. Oh, and there was no entertainment at all on the 767 we had unless you count the magazine. Sorry BA, you have some work to do.
Pros: First international flight. Did not know you are treated so well.
Cons: That i am not able to sleep pn night flights. Not a problem of the airlines.Gail
Pros: The services in general.
Cons: Not of anything that I saw.
Cons: Checking into Heathrow was interesting because they have automated systems to bag drop. I always like talking to a person which I could have done but was unaware. I had printed my boarding passes which then was sent to the automated line. That being said I had an issue with my carry on it was a literally too big because of the handle sticking out. So I had to check it. One of the women there was kind and sent met back to the British Airways check in section again to check it. She said don't worry it'll be free. So I went to the assigned line and a woman stopped me and told me I needed to stand with the rest of the people in the checked baggage line not the hand baggage line. I said I was sent to this line. She said well you're going to have to pay if it is too big. I said I was sent to this line because I was told it would be free to check it. Her attitude/tone was rude. Which for me was not ok. I had just landed in Heathrow from Newark and was starting jet lag, plus I literally was able to carry on my bag at Newark. Same company! I was trying my best to be kind but she just kept insisting that I was going to pay for the bag. I then stated that I already had paid for the bag! As I had paid for 4 and only checked 3! So if necessary this would be the 4th bag. Now I would not have had to do this if British Airways had allowed me to tack on my Athens trip to my Heathrow trip. When I found out they could do that they said it would be an extra $1025 to do so. I told them that I would just go through customs and get my bags and put them on the Athens flight. Of course I get to the counter and the woman there was wonderful and told me not to worry that it would be taken care of. So thank you to the woman who diverged a ridiculous argument over the handle not fitting in the cage. Moving forward boarding was interesting as I have never ridden in a train that takes you to the plane on the tarmac. It was a little long and VERY hot as they fill them to the brim and it was a good 10 min ride with people packed like sardines. When we got to the plane boarding was quick and efficient. The seating in that plane was very much like a spirit flight for close to 4 hours. There was a lot of turbulence and the landing was a little hard but that's to be expected in planes.
Pros: Efficient and on time
Cons: Movie started too late so there wasn't time to finish
Pros: Comfortable seats
Cons: Delayed flight. Only accept credit cards on board.
Pros: The payment system was down so it was painful and slow
Pros: the plane was comfortable even when full, although there are only two toilets for over 200 people in coach which makes it difficult sometimes
Cons: I used to live in London in the past, and commute with BA routinely, without any considerable issues. With this in mind, I booked this flight through the american site as I now live in the US. Big mistake. Even though I'm still a BA member and I checked in 24 hours prior to departure on the minute, I had no way of choosing a seat, in fact I had to pay to change my assigned emergency exit aisle seat. Secondly, there was a 5,5 hour delay, due to fog, which affected BA but not Easyjet or Aegean flying the same route at the same time, leaving me looking at all the other passengers taking off while I waited at the airport without any notice from my company. This resulted in me getting a debilitating migraine, for which I had to request painkillers on the plane. For anyone who hasn't done this before, despite how helpful the staff are, there's always "procedure" to be followed and papers to be signed before obtaining tylenol. Finally, when I contacted BA customer service to request a refund for this trip, considering if I had booked with any other airline I wouldn't have gone through all that, I was told it was my fault for not carrying painkillers and they "absolutely do not reimburse" such situations involving the weather. All in all, this was the last BA flight I will ever book and I am happy to go back to the US where customer service has an actual meaning and passenger wellbeing is always a priority.
Pros: The Captain was courteous and the flight itself was good.
Cons: There was a barking dog on the flight that was very high pitched. The stewardess was not polite, kept repeating herself and her voice was like the teacher you never wanted to have. The WiFi did not work. We had to wait for a gate approximately 30 minutes when we reached DFW.
Pros: crew and clean plane
Cons: typical poor computer jet poor experience. Now no service
Pros: Not much
Cons: Why no service in first class??? Cost cutting measure?
Cons: Hard landing on arrival in Philadelphia.
Pros: The crew was great! Very accommodating
Cons: Better control and seating of families with little kids.
Pros: It was quick.
Cons: The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got.
Pros: Crew were very friendly
Cons: AC power. Seat back TVs.
Pros: Great attend ants
Cons: I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications.
Cons: Turning on all cabin lights at 1am to do a beverage service was absolutely insane.
Pros: The flight crews were fantastic on all legs. They really do the Lord’s work.
Cons: The only improvements were related to seat comfort. Often, after hours in flight, my back began to hurt.
Pros: Crew was very good
Cons: Less gate changes
Pros: on time departure offered a beverage and snack
Cons: we had to circle phila we had to wait for our gate
Pros: The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence.
Pros: Everything was great and we arrived ahead of schedule.
Cons: There is always a plane waiting at the gate in Miami if one arrives early. Not really American’s fault. Miami International Airport is the one that needs to be more flexible.
Pros: I liked everything
Cons: Our 5:30am flight was delayed for over 4 hours causing us to miss our connection. So by the time we got to our destination we had wasted the entire day. This was a loss of an entire day of our vacation. This was our first time traveling with American. We will never book with them again.
Cons: waiting on runwat for 30 minutes
Cons: AA cancelled my direct flight, booked me on flights thru Dallas and did not notify me
Pros: Good leg room!
Cons: I didn't like that it was delayed. But it was not their fault because it was the thunderstorms that held us up.
Pros: How nice the landing was. And how really sort it was
Pros: Entertainment good
Cons: Legroom bad
Pros: The flight left on time, there wasn't a lot of fuss about overhead space and we arrived early.
Cons: They didn't offer any snacks...no pretzels or cookies.
Pros: Flight attendants were wonderful and very accommodating. They were pleasant, nice to talk to, and attentive to all passengers. Special assist personal were polite, pleasant and extremely helpful.
Cons: I did not understand if I booked with British Airways why my return flight was through American Airlines. I requested special accommodations with extra leg room as a result of recent knee surgery. My seat location was in row 34, the back of the cabin. Not as pleasant. Too far to walk leg room uncomfortable at times during the 8 hour flight.
Pros: Flight was on time, smooth and had great service.
Pros: Entertainment was good
Cons: Flight was late, seats was small, all time something smelled so much.
Pros: I liked the easy boarding and exiting process. I liked the crew, they are all trained very well and seem to enjoy their jobs.
Cons: A lot of the planes have not been updated and have poor comfort and entertainment. This is unfortunate, due to the price that we are paying for this travel.
Pros: Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!
Cons: Entertainment system: world's worst touchscreen Food: I am sure it can be better
Cons: No charges for cellphones on first class! (Plane looks pretty new as well)
Pros: Pretty good dinner and breakfast, complimentary wine
Cons: Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet.
Pros: The speed of service
Cons: We had several rude flight attendants
Pros: The plane
Cons: The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying.
Pros: The different variety of movies that was shown as well as the usb port.
Cons: No free wifi, more meals, and more drinks.
Cons: Cancelled flight. Booked on another 2.5 hrs later. Seating not until the last moment. No human touches... all mechanical / perfunctory.
Cons: Trtvr Rrrrrcffrrcr rr crfrr
Cons: The video screens weren't very good. You had to tap screen multiple times to select a choice.
Pros: Flight was delayed and hour and they lost out baggage. Did not have clothes for 2 days
Pros: The service was great
Cons: No TV or WiFi
Cons: The flight left late but the delay was made up for in the air.
Pros: On time
Cons: I realize there is no beverage service on this flight . However, I was greatly surprised when attendant walked through cabin with a tray of water to wash down the biscotti she had passed out . Water was room temperature in a plastic cup . Not what I was expecting . I guess it's the thought that counts ,
Pros: Watched movies most of flight and the wine was free. The pilots got us there safely.
Cons: They never called for groups, except 1st class. After they boarded it was a free for all. Wasn't allowed to check in online, had to wait until I got to airport.The seats just keep getting smaller and smaller. The microwaved tv dinner they served was horrible. Someone pooped on the bathroom floor.
Cons: The flight was delayed 2 hours and the gates were so crowded. Plane was very crowded, my luggage almost went missing
Pros: The entertainment, the crew were very hospitable. The flight was on time
Pros: Everything was great
Cons: Had the seats in the emergency exit row had liftable handles between the seats, it would have been more comfortable... the rigid seats where not easy on my hips for a 9 hour flight
Pros: The crew was pleasant.
Cons: The boarding procedure was quite confusing with one agent giving verbal instruction but intercom instruction was contradictory. The entertainment for a long haul flight was a bit disappointing, compared to Air New Zealand it is definitely lacking. The comfort was subpar as well with seats lacking adequate cushion. Needing to repeat everything in French!!
Pros: Smooth flight.
Cons: An hour late leaving due to lack of gate staff. Employee called for help but was slow coming to help. Father with a little child insisted that he needed to reclining his seat so very cramped. (He had an empty seat beside him)
Pros: Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep.
Cons: Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available.
Cons: No movies to watch, they told us to download their app and we would be able to watch movies. Tried to download the app on my phone without success, then tired to download the app on my laptop, again no luck. The staff had no clue how to help me, really old plane.
Pros: The flight attendants were excellent. The dinner was similar to business class but the breakfast was just a slice of bread.
Cons: The leg room was too small and the seat did not recline enough to have a decent sleep.
Pros: It made it to Athens smoothly & on time.
Cons: There was no movies available to watch. Flight attendant said we need the app to watch movies however there wasn't enough time to download the app before the flight took off to download it in time.
Cons: Worst experience !!!!
Pros: Nice crew
Cons: Bad food, no entertainment. Uncomfortable plane
Pros: Plenty of room in economy for my 6'3" frame, friendly and helpful crew.
Cons: Everything was great - more selection on the movies/tv would be a plus
Pros: Nothing positive to say
Cons: Originating flight was delayed, so missed connection in Montreal and had to be rerouted. After going through 5 airports to reach our final destination, we finally made it - without our luggage!!! To make matters worse, the complete and extreme lack of empathy on behalf of Air Canada's customer service desk was less than appreciated by us.... As it turns out, Air Canada was aware all along that we would miss our connection; however, they still had us board our originating flight. The gate agent should have been conscientious and informed us that the delay was ongoing with our flight being number 22+ on the tarmac to take off, thus guaranteeing our missed connection. They should have rebooked us on another flight from our original destination vs rebooking us upon arrival in Montreal to miss further connecting flights. Very disappointed!!!!! Based on this experience alone, never again will I or my family travel Air Canada.
Pros: The food was phenomenal for airplane food, the best I've had in 100s of flights! The flight was half empty, so taking over 3 seats to lie down was nice :) Very efficient boarding process at the Montreal airport, with updated wait times and fast moving line.
Pros: Boarding was easy
Cons: This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed.
Pros: Food tasted good. I pad entertainment was nice
Cons: Paid extra for the premium seats. When I went to the lounge they were very rude and said I signed up too late and did not even offer for me to pay to get in. Customer service on the phone was very rude again. The Toronto airport also is a hot mess. Some more. TV screens with gate info would be nice
Cons: Filthy No entertainment Had to pay for beer and wine
Pros: Food was okay. Crew was okay.
Cons: Plane was so packed and tight we felt like sardines. Even a few more inches of room would make a huge difference. They also added two or three extra rows to the back of the plane. Folks were practically sitting in the crew staging area and literally directly next to the bathroom door. So glad we didn't get one of those seats.
Cons: See above. We never made it on this flight! While we were able to rebook within a few hours the lack of coordination in Montreal was extremely frustrating.
Cons: No room. Cramped, impossible to sleep on an overseas flight
Pros: Professional and polite crew
Cons: Did not realize Air Canada Rouge did not have screens at every seat, made the 10 hour flight a little longer. Not a deal breaker and was overall pleased with the flight.
Pros: Air crew was nice. Pilot nice too.
Cons: Old plane. Smaller seat size than comparable airlines. Terrible food: a slice of oily cske, served in a plastic sleeve, must be the new low for an international breakfast...no individual tvs on the sets....hello, step into the 21st century.... And the selection available via your iPad or laptop and their wifi was small, and old...we had paid to upgrade our economy tickets to the next level, and we expected more...the size of the upgraded seats was not great and there wa no foot rest to put your feet on, which is a significant help to someone who flies so many hours and can assist with circulation....
Pros: The crew were Greek and I liked them very much. Other than that, though, nothing good stood out.
Cons: There was a riot in Athens that day that delayed us 2 hours. I arrived in Athens WAY later than expected WITHOUT my baggage. It was still in Toronto and never moved once they made me late for my Munich flight. I did not have my baggage for several days following that and it made my trip difficult.
Cons: more movie and technology availability.
Pros: Zoned boarding
Cons: Food limited and must be purchased. Entertainment must have downloaded app.
Pros: The crew, that it all
Cons: The plane was clearly an older plane, there was NO on board entertainment for a 12 hr flight. The food was not good and there was no free wine - which is not normal for international
Cons: Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?
Cons: If it's the same airline, why not wait for the 16 people that had a delayed connecting flight.
Pros: The gate crew was instrumental in helping us board our flight when the first leg was delayed and or connection time was only 30 minutes.
Cons: Of all the international airlines I have flown, this was by far the least well equipped for a long haul flight. There was no entertainment (we had to download an app to your personal device beforehand, which we were not informed about until already onboard). There were iPads for rent, but not nearly enough for the number of passengers requesting. The dinner was a good size, but there were no additional snacks, only small sized drinks offered, and alcohol was not complimentary, and a smaller size than what's provided while in N America for the same price. Overall, I was quite unimpressed with Air Canada, and will avoid flying with them in the future, when possible.
Pros: The crew
Cons: The fact that you will have to travel almost 10 hours with absolutely no entertainment tv music etc. Not even a video on an era when Airlines should offer this as a standard. That was bad. Really bad
Pros: Served edible food (not the best quality)
Cons: Uncomfortable; No source of entertainment; No functional charging ports; charges for snacks; some staff seemed rude
Pros: We left and arrived on time. Crew was courteous. Streaming service was surprisingly good!
Cons: Food was not good, and there was little food and drink service. Having to pay for an emergency exit seat.
Pros: Food was good.
Cons: I've never experienced an international flight with so many children who were up until all hours running up and down the aisles. 2 of the people in my group sat in front of two older children (ages 12 & 10, about) who kept kicking their seats. Eventually, they told the father, who separated the girls, but was just as antsy as his daughters. All lights were left on, making sleeping impossible. The crew took FOREVER bringing food and drinks out. The plane was so disgustingly messy - it looked like a small explosion happened on the plane. It was hot and uncomfortable. The flight experience made us nervous for what to expect in Greece when we arrived. Luckily, Greece was cleaner than the flight.
Pros: Staff was friendly
Cons: Food, seating and entertainment was poor overall. No tvs/ entertainment of any sort
Cons: No entertainment
Pros: Boarding was typical.
Cons: What a horrible experience. Thanks for spreading out the screaming children evenly (really nice on a long flight). No entertainment at all. Getting off the plane was a God send, till I found out my luggage was separated/lost in 2 different parts of the world , none of which was were I was, it showed up 3 days later, 1 damaged.
Pros: Our flight attendant, Aaron, was wonderful
Cons: Everything else was awful....I was taking an international flights, so arrived at the airport 3 hours early, as specified. There was no attendant at the desk until 1.45 hours prior to boarding. We almost missed the flight, and as a result, the connection to London. If possible, I will not fly air Canada again
Cons: It was an Air Canada Rouge flight sold as Lufthansa. Bait and switch.
Pros: It was ok.
Cons: Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device..
Pros: The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board
Cons: The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food.
Pros: The 2-3-2 seat configuration is better for travelling as a duo. We were provided with blankets and pillows for the 9 HR flight. Food was quite tasty for airline meals.
Cons: Host staff made very few trips up and down the aisles. Have not before been on an Air Canada flight where there are no seat back screens, so it was a surprise not to have any in flight entertainment.
Cons: You need to warn people there is no in flight entertainment!
Pros: These were the reason I booked this flight
Cons: Temperature in cabin, I froze, thank god I planned ahead
Pros: Again, we arrived safely but a bit late.
Cons: We're on a flight for 10 hours and our breakfast was a piece of banana bread. After a very disappointing dinner. Really didn't cut it. Have to access entertainment on my device - no thanks. Overall they just did everything on the cheap.
Pros: I got lucky and got a very good seat. that was great. The plane was kept at a very decent temperature - a little cold but not an ice box.
Cons: the food was really of a poor quality. that was quite surprising. even the dessert was inedible.
Cons: On the Montreal-Athens leg the meal was free but of poor quality and quantity. Breakfast was just a piece of banana bread... No entertainment system in the aircraft. Had to rent iPad with very poor quality earphones (struggled to listen to the movies) Also some of the movies were not adjusted for the iPad which translated into using only a portion of the iPad screen.
Cons: Their entertainment system relied on customer iPads! Software proved nearly impossible to install. Food service very slow.
Pros: Attendants were polite. Flying get was smooth. Facilities were clean.
Cons: The baggage check-in line was ambiguous and took 1 hour. No one to direct traffic, so people were cutting in line and were frustrated.
Cons: The worst flight i ever had.We payed so much money and the service in the flight was poor.No snacks, no breakfast,no moister towels to clean our selfs like other companys do.Got in Athens ok went to get our luggages no luggages to get.It took me about one hour to get everything straight.I had to leave for my island because the Taxi was waiting for me.I got my luggages after 3 days delivered in my home.I will not travel again with AIR CANADA.
Airlines flying from Savannah to Greece have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Savannah to Greece
Masks required on board, masks provided on flights from Savannah to Greece
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Middle seats unavailable to book on flights from Savannah to Greece
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