Daily cleaning, installation of cabin HEPA filters on flights from Savannah to Rome
Most visitors from Savannah need to provide a negative COVID-19 test result and/or quarantine to enter Rome. Exemptions may be applied to Italian Citizens, Permanent residents, Proven work, Urgent health reasons, Transiting home, Foreign diplomats, and Italian citizens or nationals of EU and Schengen Member States, Andorra, Monaco, San Marino, or the Vatican City State and their close family members.Travelers from exempted countries and have a travel history in Bangladesh, Brazil, India and Sri Lanka in the past 14 days before travel are allowed to enter Italy.
Read more about travel restrictions for Rome
Visitors from Savannah are not required to quarantine after entering Rome.
Visitors from Savannah must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken before departing to Rome.
Current regulations for vaccinated travelers to Rome: most visitors from Savannah may enter Rome but may still need to provide proof of negative COVID test.
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Masks: Required in enclosed environments.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 50m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($856), and the lowest round-trip tickets have been found on Multiple Airlines ($659) and United Airlines ($709).
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Scores according to KAYAK customer reviews
Cons: "Delayed, seat didn’t recline"
Cons: "Always need more room"
Pros: "Courteous crew."
Pros: "Connecting flight attendant was extremely helpful"
Cons: "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Pros: "Don’t wait to much"
Cons: "Air conditioning was very loud"
Cons: "The intercom was turned up too loud."
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Pros: "The crew really took care of us. You could tell they care."
Cons: "I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great."
Pros: "boarding was on time"
Pros: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Cons: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "On time"
Cons: "The charging ports didn’t work, seats were avianle unable to move to a different one."
Cons: "Gate agent was rude to anxious passengers, due to flight delayed because of equipment problems."
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Cons: "Cramped conditions"
Cons: "Flight was delayed."
Pros: "Very orderly."
Cons: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Cons: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."
Cons: "Delayed for no reason"
Cons: "All went well"
Pros: "Flight o time"
Pros: "The flight was on schedule"
Cons: "It was crowded and cramped."
Cons: "The special meal I ordered was delivered to someone else. The entertainment system wasn't functioning properly and no English susbtiles we're offered for any of the movies, unlike my previous Delta flights (for some reason there were only Chinese)"
Cons: "No food was offered."
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "No headphones available for flight"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Pros: "Pleasant crew, newer plane, and very efficient travel time"
Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."
Pros: "Customer service very courteous and friendly."
Cons: "Flight got delayed and I had to reschedule. The process of rescheduling was a mess and took too long"
Cons: "I felt singled out by the gate agents for this leg of the flight. The gate agent called me out twice - once just to check if my carry on fit into the sample size container. Then she did it again when we were boarding. I know she knew she'd already asked me before. Because afterwards, she tried to play it off, laughing and saying "I'd already asked you, didn't it". My carry on fit with ease. There were people with larger suitcases all around me but she continuously singled me out."
Pros: "The customer service of the gate attendants and flight crew was fantastic."
Cons: "The flight was significantly delayed (8 hours), but Delta did provide vouchers and cash reimbursements for missed activities. They definitely win for proactive customer service!"
Cons: "The gate for the connecting flight from NY to Rome wasn't posted at the terminal or available via the Delta aps. The Kayak AP didn't have it either. I found out late that it was practially at a different airport. With less than an hour I had to take a bus to a different terminal, walk through, exit onto the street, cross the street and walk down the block to a different terminal. Then I had to re-enter through security (where the line was wrapped back to the front doors). Had the flight not been delayed for mechanical issues I would have missed it. My flights were purchased through Delta. If Delta uses different airlines they should post gate information on their web sites."
Cons: "Seats most uncomfortable on any flight I have ever taken"
Pros: "Delta always has good customer service"
Cons: "Amenities on smaller flights are generally less enjoyable; still did a good job, though."
Pros: "I enjoyed their entertainment movie choices!"
Cons: "I did not enjoy their food it was simple without taste. Crew member did not know what kind of chicken was being served!"
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Cons: "Staff rude and short"
Pros: "The seat was a little uncomfortable but the crew were amazing."
Pros: "The friendliness of the crew"
Pros: "General flight journey"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Cons: "Nothing special"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Easy to board and easy flight."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Very good flight, excellent service and good food."
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "We love the flight all the way"
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Cons: "typical poor computer jet poor experience. Now no service"
Cons: "Hard landing on arrival in Philadelphia."
Pros: "Crew were very friendly"
Cons: "AC power. Seat back TVs."
Cons: "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
Pros: "on time departure offered a beverage and snack"
Cons: "we had to circle phila we had to wait for our gate"
Cons: "We asked if the Cajun chicken (which by the way isn’t anything like Cajun chicken) contained any nuts as one of us in the party is severely allergic, only to wait more than 15 minutes and were told they don’t have an allergen sheet so they don’t know! Pls take food allergies seriously!"
Pros: "Everything was great and we arrived ahead of schedule."
Pros: "The entertainment system was great"
Cons: "The ride was somewhat turbulent but nothing can be done for that"
Cons: "waiting on runwat for 30 minutes"
Pros: "The meal."
Pros: "See above"
Cons: "The whole flight from Philadelphia to Rome was on American Airlines, not British Air. This was confusing at first and made it difficult to know what airline desk I needed to check into, but once that was clear it all went smoothly. The dinner was mediocre and the breakfast terrible."
Cons: "See above"
Pros: "Very nice hard product complimented by a great cabin crew."
Cons: "The crew set the bar too high for future flights :)"
Cons: "Never taken!!!"
Pros: "Food was okay. Luckily plenty of wine to get through 8 hours on this horrible plane."
Cons: "No individual video screens. Also our audio did not work ( true of most of one side of plane) so we could not even watch movie on the TINY overhead screen. Reading lights also did not work. We had no options to pass the time for an eight hour flight. The crew was unconcerned about the problem. They seemed grumpy!! This plane should not be used for long haul flights."
Pros: "I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight."
Cons: "Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can."
Pros: "Crew made the best of a bad situation: originally planned plane with sold-out seats replaced by a smaller one -- BAD! Extra kudos for crew for creative swapping to move me to an emergency row seat when I discovered that my **extra-charge** aisle seat was damaged and unusable. Food & beverage service -- adequate, timely (though some nutrition concerns.) Good, current entertainment selections."
Cons: "The obvious -- the switch to a smaller plane, causing some passengers great distress; not realizing that a sold seat was damaged; selling me that damaged seat, and at a premium. Food nutrition -- tasty, but carb-heavy, fatty and salty. Bathrooms -- became rather smelly and unkempt toward last 1/4th of 9+ hour flight."
Pros: "Service was good"
Cons: "Seats were very small and very tight bags did not stow under seats like usual"
Cons: "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Huge clean plane"
Cons: "Cramped seats"
Pros: "Good TV's. Great service. Good food."
Cons: "It was long"
Pros: "I truly enjoyed the flight attendants, the flight overall and the great price I got."
Cons: "The seats are slightly uncomfortable to sleep in, but that's normal."
Pros: "It was just great"
Cons: "At the terminal , they were not helpful."
Pros: "Everythung was on time."
Cons: "The seats are much closer together ... so challenging for a 6' 2" male"
Pros: "Reasonably large leg room and overhead"
Cons: "Five times they tried to get us to pay for a seat assignment (even after they had assigned seats). Paying $32 for "priority" boarding is rediculous?"
Pros: "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
Cons: "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
Cons: "Seats are not designed for long haul flights"
Pros: "We landed early, it was fairly comfortable in coach for a very tall person, and there was good communication from the flight attendants and pilot with the passengers. A very pleasant experience overall, from someone who is a nervous flyer!"
Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Pros: "The crew was generally happy and friendly."
Cons: "No video on a transcontinental 767?? Are you kidding? Stupid excuse for being 2hrs late due to mechanical. They blamed it on something completely foreseeable and plannable. This plane is older than the plan I took my first flight on as a kid in 1984. I thought united was bad but then I experienced American. At least the crew were not jerks."
Pros: "The staff were fine and boarding went relatively smoothly."
Cons: "The plane was dated and small. There were no individual screens for entertainment. I've flown internationally with American before and felt this specific experience was worse."
Cons: "Seat spacing for international flight"
Cons: "super slow touchscreen response. menu of entertainment difficult to navigate and unimpressive content"
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Pros: "Not much to like, plus we were late"
Cons: "Seats were uncomfortable, no in-seat or personalized entertainment."
Pros: "Take off and landing was incredibly smooth, along with the 8 hour flight from NYC to Rome, Italy. Perhaps the best flight I've ever had."
Cons: "The food wasn't all that good but I didn't have high expectations."
Pros: "They finally got us there."
Cons: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Cons: "There was no wifi and no screen on the seat. I could not see the screen for the movie. Airline was old and also it took 2 hours to get going because they had to check the engine."
Pros: "The quality of aircraft"
Cons: "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."
Pros: "Efficient boarding. Plane clean. Seats lean back far but that being said the individual in front of you ends up in your lap."
Cons: "As night went on a couple of the flight attendants in the premium cabin seats with standard legroom appeared grumpy and short with patrons. No gluten free options. In flight entertainment and reading lights not working for my dad or I. A long flight for that to be out."
Pros: "The service was great"
Cons: "No TV or WiFi"
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "There were too many gate changes ."
Cons: "We were in the very last row so they ran out of food options."
Pros: "Great customer service!"
Pros: "Quick flight"
Cons: "Bad delay, long security line there"
Pros: "Amazing crew"
Cons: "Food was ok. Seat was crowded. Everything else was excellent."
Cons: "Flight was delayed 4 hours and when finally boarded we had to get off the plane for a crew change and wait another hour. Then we sat on the runway for 45 minutes before we took off. Worst flight of my life."
Cons: "Use jet bridge instead of bus gate"
Pros: "Efficient check in and polite crew."
Cons: "Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time."
Pros: "I liked that pillows, blankets and headphones were provided."
Cons: "Boarding was a cluster (mainly because the lines were unorganized)."
Pros: "Flight was canceled"
Cons: "Flight was canceled"
Pros: "Really great"
Cons: "Need entertainment"
Pros: "The crew was very friendly and helpful."
Cons: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"
Cons: "We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee"
Cons: "Better service, comfy seats with recline and entertainment"
Pros: "TAP airline didn’t charge me for a checked bag on my flight to Lisbon. On the way back to Rome I was met with blank faces and no options. They demanded the extra $70 for a checked bag. On my way to Rome, a group of students were yelling and crawling all over the seats and blocking the aisle. Worst"
Cons: "Full airline policies up front."
Pros: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Cons: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."
Pros: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Cons: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."
Cons: "The service was worse than poor. The planes seay table had hair and dandruff all over it. The air hostesses handed me the food two isles away and I had to hand it to my whole row. I would never pay this price for business class for this airline or ever trust Kayak to give good options."
Pros: "Flight left approx. 20mins early, good service and efficient handling by crew."
Cons: "Missed, even on time at Lisbon"
Cons: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"
Pros: "great seats, great egg tarts and easy check in"
Pros: "The crew was great. Happy crew is a fun crew to be around."
Cons: "Tap changed the times on my original flight from Portugal to Rome then changed the times from my first flight from Boston to Portugal making it impossible to connect from Portugal to Rome.both flights were tap airlines. We were charged 462.00 extra to take the next flight out 3hours later. We were charged twice for the same flight from Portugal to Rome. It was not our fault that we could not connect in Portugal, every other airlines would make resonable accommodations with out any extra charge. We both feel cheated by tap airlines and it made our vacation very stressful trying to resolve the double charge. It has not been resolved as of yet and we our very disappointed on how we were treated. can’t get anything other than the blame being passed around."
Pros: "It was a cheap way to get to Lisbon with no frills."
Cons: "The boarding process was a mess with everyone waiting in front of the gate starting 10 minutes or so before the boarding time. The seats didn't recline at all."
Pros: "Everything was great. No complaints, just an acknowledgement abt layovers and the time needed. Had an hour an a half layover but by the time you get on line to go thru customs n security again we were definitely cutting it close but that's TSA not the airline but the airline could have maybe added another maybe 20-25 mins to the layover. We felt like world travellers running for our connecting flight tho and we loved it! Lol!"
Cons: "Ground personnel one crew member in particular was unfriendly uncaring and unwilling to find a responsible resolution for the problem"
Cons: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
Pros: "Always the good attention."
Cons: "The delay of the flight without announcing it"
Pros: "Anything I liked feels inconsequential compared to the bad."
Cons: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Cons: "Outdated movies"
Cons: "Not good I book a fly"
Pros: "The crew were kind and considerate."
Cons: "This was the worst flight I've ever experienced. There was an incessant, loud high-pitched buzzing noise for the entire duration of the flight (we were seated in the very back row so it was particularly loud for us, but others further up said it was bad for them too). Also, we had straight turbulence for over two hours. I've never gotten sick on a plane before, and my husband never gets motion sickness, but we both threw up (and I think several others did, too). I don't blame the crew for any of this, as I know most, if not all, of it was out of their control. However, I would be very nervous to flight TAP again due to this experience."
Pros: "New plane. Seats ok"
Cons: "Very long wait for boarding. Overcrowding of bus. Food insufficient and mediocre though business class"
Cons: "Bad system to board"
Pros: "Smooth and organized boarding process. Layover is a great option to explore lisbon."
Cons: "No food or entertainment"
Pros: "Flight was just crappy all the way. New airplane...seats d ont recline."
Cons: "Same as above"
Pros: "Everything else was excellent."
Cons: "There was no entertainment on this flight"
Pros: "The trip was perfect. My bag does not think the same way."
Cons: "Everything was perfect until I receive my bag and notice that two (2) items were missing: my snorkeling face mask, and my camera's tripod. Who is responsible for this? How can I be happy with this?"
Pros: "The flights was conducted safely and professionally."
Cons: "Minimal legeoom on the Airbus A319; several inches less than on the next TAP leg to BCN."
Cons: "easy flight,"
Cons: "Carrying your luggage downstairs is crazy. And then taking a crammed bus to board the plane -- seems very 1960's"
Cons: "Filthy dirty airport, club and plane. No power in the seats to boot. Clown show. Never again see above."
Cons: "I was so dissatisfied with the customer service and lack of help provided after a FULL and LARGE flight was cancelled to Lisbon (then ultimately to Rome for me). I would like a FULL refund for my flight plus my miles accredited to my account for the full trip to Rome."
Cons: "I had a 17 hour overnight layover in Lisbon and I am a gold member of star alliance yet the TAP customer service desk in Lisbon told me they can not give me a hotel voucher for the night! Seems wrong."
Pros: "We are still alive."
Cons: "Crew was rude, unhelpful, and the business class seats were essentially coach with the middle seat unoccupied. It was extremely uncomfortable and made worse by the crew being very impatient and not helpful when we had people in our seats, a 3-year-old we were trying to seat, and all of the overhead compartments closed so unclear where to place bags. Boarding began 20 min late and then we had to stand on the boarding ramp for another 20 min while the crew finished "cleaning" the aircraft."
Pros: "Seating...cleanliness...service....crew was fabulous....food exceptional. Smooth flight."
Pros: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Cons: "An horrible policy that will steer m eaway from TAP airlines and kayak"
Pros: "Very convenient"
Cons: "There is no food"
Cons: "ran very late"
Pros: "No frills short distance flight"
Pros: "The crew was friendly and gave clear instructions, they worked as a team."
Cons: "I would appreciate clearer information about bagge costs"
Pros: "Not one thing"
Cons: "Too crowded. The service was horrible with cranky attendants. I had to clear my own food tray. Inconsistent and uncomfortable"
Cons: "Flight left an hour late. Cramped seat. Only one drink service on a 4.5-hr flight. Disappointing."
Pros: "It was just a stress and hassle free experience."
Cons: "Nothing really."
Cons: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."
Pros: "Very smooth flight. Nice 787"
Cons: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"
Cons: "The flight was operated by Air Canada, who habitually assume either that the people in the final row have no hand luggage or simply suffer from a severe lack of operational storage capacity. Overhead bins full of spare plastic cups. As far as the crew are concerned, no problem, because you can just push your way three or four rows forward while everyone else is boarding and then take someone else's overhead space. When will Air Canada learn how to run an airline?"
Pros: "Excellent lounge experience preflight, plus the Signature Suite was right by our boarding gate so very handy. Flight was on time and service was excellent."
Pros: "New aircraft. Light dinner and breakfast was available. We didn’t expect them so we were surprised."
Cons: "Long line to check in at T1."
Cons: "My dad didn’t get on the plane because the previous one was late"
Pros: "Pro-free wine!"
Cons: "Can-food not the best..."
Cons: "First time flying with Air Canada, mixups from the start of the journey until I finally got on my connecting flight"
Cons: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal"
Pros: "For coach the flight was comfortable. Had enough leg room but 8 hours on a plane is taxing under the best circumstances."
Cons: "The attendants were professional but didn't seem to find any joy in their work. The food was barely passable."
Pros: "Wine with dinner. A pillow and a blanket. Free ear buds."
Cons: "The food is atrocious. A nitrogen-wrapped muffin for breakfast? Too crowded. Check-in and boarding in Montreal was chaotic."
Pros: "The staff was very congenial and helpful. Sense of humour too!"
Pros: "Upgraded to first class"
Cons: "Plane was old"
Pros: "Dinner was good, breakfast was meh."
Cons: "Air temp was hot. Food came with tons of plastic wrapping."
Pros: "Very nice plane, great service and smooth flight."
Cons: "Special meal was horrible."
Pros: "Not certain the type of aircraft used for the flight from Orlando to Toronto, but it had more leg room and more comfortable seats that the flight to Orlando which was on an Airbus. The seats were a wee bit wider and the extra few inches of leg room made the difference between a completely unbearable flight and one that was "poor." (See comments about the crowding and heat.)"
Cons: "We were returning after a cruise, spent part of the day on a shore excursion before being dropped off at the airport 5 hours before our flight. There was no rep at the check-in counter until 3 hours before the flight which meant we had to sit in the terminal for two hours. If they could have had one rep on duty to check in early arrivals, we could have proceeded through security and spent time in the MCO Lounge which would have been more comfortable than the terminal. Once their check-in counter opened it took about 2 hours to clear that and security. Once on board the sold out flight, we were told it was too cold in the front of the plane; while in the back it was baking. For a flight departing Florida, I would expect the airline to have A/C running before we boarded."
Pros: "I didn't fly from Calgary to Vancouver."
Pros: "The cabin attendants did a fine job and the aircraft was clean."
Cons: "I didn't like the in flight entertainment system. Some of the monitors did not work for some passengers and the crew had to reset the system several times which disrupted all passengers."
Pros: "The crew was excellent. Professional and attentive."
Cons: "The only real complaint I had was the over head compartment was much too high and I was too short to reach."
Pros: "mediocre food, satifactory"
Pros: "The service was good."
Cons: "The children screaming 70 percent of the flight. The person in front of me throwing up. Just very uncomfortable."
Pros: "Same s above"
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Dysfunctional entertainment system"
Pros: "Comfortable sheet."
Cons: "Poor selections of movie and music. Food was horrible. Boarding time was 40 min late"
Cons: "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
Pros: "The entertainment selection was decent."
Cons: "Pretty much everything was a bad experience from start to finish. The flight was delayed a half an hour which is fine and can be understandable. The space in the seats was almost criminal for an 8 hour flight. Pretty the equivalent of having people shoulder to shoulder. Impossible to try and sleep on an overnight flight. During mid flight I noticed that I had a lot of trouble breathing and thought it was just me. My wife said the same thing to me and someone on the flight needed medical assistance for oxygen. It was extremely hot the whole flight with no ability to control the air flow which made it even worse. The entertainment selection was good however the device was almost unsable because it was very laggy and it wouldn't select what you wanted. It was easily the worst experience I had and I only really went into some of the details. Having trouble breathing was by far the worst part and I couldn't believe it. My flight back was glaringly better so I'm perplexed by why this was so bad."
Pros: "The on-board and Abbotsford-based crew acknowledged that we had all had a very long day. All thanked us for our patience."
Cons: "We were informed when we arrived at the gate that the flight was to be delayed by 8 hours because of mechanical problems. 8 hours! No offer was made to book us on a different flight. No one, at anyplace along the line actually apologized for asking us to wait around for 8+ hours when the flight was delayed. We did not even know what the mechanical problem was. When we finally were able to board the flight, the captain made a personal appearance in front of the cabin to tell us that he and his crew had been called at home to fly a broken plane. He briefly explained that there were no available planes to swap out and the repair required all day. Inexcusable! Our treatment did not measure up to the Canadian tradition of courtesy and politeness."
Pros: "Early boarding with kids International Toronto terminal very comfortable with plenty of free wifi charging and iPads"
Cons: "No tv did not have app for streaming , did not know when booking that TV only available on your personal device Did not want to pay $10 to rent iPad"
Pros: "Decent legroom"
Cons: "Food, low quality and low choice entertainment"
Pros: "Great food and great service. Not much leg room in the 'free' seats but the flight crew allowed us to move to an empty row so we had lots of room. Would definitely fly with them again."
Pros: "Great Crew. The entertainment package was very nice."
Cons: "The fact there was no entertainment system available for a 6hr international flight is a crime. Apparently there is some sort of app you need to download on a mobile device or computer BEFORE the flight, Would have made a huge difference knowing that."
Pros: "One bag did not arrive."
Pros: "Cost of the ticket."
Cons: "Very cramped seating, bad food (a slice of greasy banana bread for breakfast?), lights on too late. AC needs to alert travelers to the differences between Rouge and regular flights."
Pros: "Security and.boarding were pretty smooth. Flight was not full so extra seats were available. This flight was direct Toronto to Rome which was nice, previous flights stopped in JFK which meant additional security and immigration screening"
Cons: "One of the entertainment terminals wasn't working, switched seats"
Cons: "No food on a five hour flight. Had to buy food this is nickeling and dimming people. They made me miss my connecting flight we sat around in tarmack and no explanation given."
Cons: "Temperature too cold in the airplane Ipads to rent (no screens)"
Pros: "2 seats together"
Cons: "no wine with dinner awful service felt we were bothering the staff movies on AC app were awful food was awful damaged brand new luggage and said they didn't cover the damage awful awful awful"
Pros: "the flight was on time, without any delay, easy boarding"
Cons: "Food was very mediocre, also the variety of movies needs to be improved asap."
Pros: "The staff in Toronto were very helpful with special boarding."
Cons: "See above note. Staff were also rude during the deplanning process for wheelchair passenger."
Pros: "Some of the members of the crew were so nice"
Cons: "SFO to Montreal: no complimentary food; not even nuts. I was forced to check in my bag because it wouldn't fit in the tiny sizer."
Pros: "In-flight service was good and friendly. Food was tasty."
Cons: "Infotainment went on the fritz the last couple of hours."
Cons: "Did not fly Air Canada from Phoenix to Toronto; flew much cheaper version "Rouge". Flight was delayed more than 40 minutes in Phoenix while cargo rearranged, making us late for connection in Toronto (1.5 hour layover initially). Stewardess told us we could make flight if we ran through airport, but when we got to the gate, we were told that we had been rescheduled on another flight 2 days later! Crew on flight did not tell us this. We did manage to get another flight to Frankfurt 2 hours later on Air Canada, then to Barcelona on Lufthansa, arriving 8 hours later than originally scheduled. Rouge flight had fewer amenities than Southwest and less legroom. Did not know what were getting when booked flight -Will never fly Rouge again!"
Cons: "Old model 767 with uncomfortable seats. No video player unless you bought your own or rented iPad for 10$. Kinda steep for an overseas trip. No free booze either."
Cons: "Food was awful I was in row 51 so no choices left when the food got to me. They did find me something else I think from first class. Cold next to the window glad I brought my own blanket. It was a direct flight."
Airlines flying from Savannah to Rome have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Savannah to Rome
Masks required on board, masks provided on flights from Savannah to Rome
Social distancing seating
Middle seats unavailable to book on flights from Savannah to Rome
Testing for antibodies, testing for symptoms for flights from Savannah to Rome
Waiving of change fees. Search flexible flights from Savannah to Rome