Flight was not full.
Luggage was very late and arrived at the wrong carousel.
We were unfortunately stuck on the tarmac for 45 minutes. I ran to my connecting gate but they had already closed it. There wasn’t a service rep at the gate. I walked to another gate and there was a very helpful rep who rebooked me to a nearby city. It overall was disappointing and caused me to get home about 3 1/2 hours later.
The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came
The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach).
High cost to prebook seats was twice what Spirit or Frontier would charge
I lost money, I came back a day later wish it wasn’t plan and is NOT ok .
Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!
delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served.
Phone charging outlet under my seat didn't work.
Very friendly cabin crew made this trip pleasant and entertaining.
Despite plenty of empty seats, the ground personnel would not consider changing our seat assignment at the gate to allow us to sit together.
Crew was very kind and apologetic for delay.
Delayed 2 hours and forced to deboard when I can drive in 3 hours.
Excellent piloting and cabin crew.
As poltronas estavam OK.
No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo.
Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!
Snacks & beverages on a 1 hour flight. Very nice crew
Older plane, no entertainment
I love Delta, especially their newer planes that have screens in the backs of headrests and free movies.
Leg room is never enough. I'm 6'1".
Savannah/Hilton Head (SAV) United States
Santa Ana J. Wayne/Orange Cnty (SNA) United States
|Flights Arrive in||Santa Ana J. Wayne/Orange Cnty|
|Flights Depart from||Savannah/Hilton Head|
|Airlines||American Airlines, Delta|
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