Not delay for a few passengers. That was uncalled for. If idiots can't make the flight on time thats their fault. Why should I be punished for them? No more holding the plane for one or two people
I paid for the WiFi and it didn’t work during the whole flight
Impressed that Alaska Air(for our domestic flight) transferred our checked bags to EVA (for our international flights) so that we didn't have to handle them, & we just picked them up at our final destination.
I enjoyed the movie selection. I’m glad I saw ahead of time to bring personal ear buds. I don’t normally have them with me and airlines used to give them out.
man & woman back side flight attendant was very rude. I live in Seattle. I use a lot of time Alaska flights. I always like them for fact that my favorite airline employees very rude. It’s disappointing. .
Great experience, staff and crew were very professional, friendly and helpful!
I think Alaska should start including free meals on these longer trips.
Wheelchair assistance was excellent. I had a saver fare, but was given a seat in Premium. So very nice!! Extra legroom, complimentary beer. The flight crew was very nice and efficient. The gate agent in Seattle double checked to make sure I was able to board the plane all right while using my cane. I boarded first. So considerate! The flight was smooth, and right on time.
There is nothing critical to complain about but I would say the snacks are pretty bad Airline staff could be aggressive the way they move through the aisles and the plane I also got hustled for a small wallet size men bag and force the consolidated with my carry on item we're talking about a wallet size bag.
Departed on time and had an efficient boarding process. The inflight wifi was not working on one of the flights.
Everything I mentioned earlier - the airbus was more comfortable indeed and the experience was further enhanced.
Delta continues to set the benchmark for traveler-friendly service with minimal disruption and clear communication within the mainland US (coast to coast). I am consistently pleased to be a Delta customer, and this experience once again met my expectations. There was a brief delay departing from MIA due to a technical issue that required the aircraft to return to the gate. However, the situation was handled professionally and transparently. Fortunately, my planned layover allowed ample buffer time, so the adjustment caused no stress. Overall, another smooth and reassuring experience.
Good experience and the flight landed early. There was no food I had or entertainment.
Flight was delayed and no reasons provided. After the passengers were boarded, the crew made announcement that the captain has jot arrived and he would take another 15 mins. All passengers patiently sat until the captain came and started. Terrible experience!
Flight was delayed. No information on why it was delayed. After we boarded the flight, , the crew made announcement that the captain hs not arrived and he will take 15 mins more to arrive. Passengers were just sitting patiently for the captain to arrive and start, Terrible experience.
Totally worth the miles to upgrade to Delta Comfort. Plenty of legroom.
This was my first time flying Delta ever and I had a great experience!
Smallest leg room I've ever had on a plane.
They took all carry-on luggage from Groups 6 -9 - I was group 5 and waiting in line to board - they made me check my luggage too. That then went to baggage claim and delayed departure from the airport. There was overhead room in my seating area - Delta over reacted. Also, had a gentleman next to me that took up 1/2 my seat.
Excellent!!! Aeromexico is a great airline. What was not that good is the service provided by Kayak. It is never clear and not easy to manage.
Entertainment kept turning itself off. Gave up on watching a movie.
Both the WIFI and entertainment did not work for 2.5h
The crew made our experience extremely bad. They were rude and didn’t have anything for kids.
Very old flight - time to retire it for newer airplanes
2+ hours delayed Outlet in row 12 did not work Tv monitors did not work Lights kept off the entire flight for at 5pm-7pm flight
Very disappointing given gate agent behavior. Filed a formal complaint with United.
Do not like the size of the overhead bin. I think staff should monitor the size of suitcases that are being carried on by passengers to ensure they meet the size requirement.
Crew was great (professional, attentive, prompt). Snacks for 4 hrs flight is deplorable.
Flight delayed. WiFi connectivity very poor if not existant. Last minute arrival forced me to run to catch my connection.
Both of my flights arrived early and check in process was smooth
The smell from the bathroom kept wafting through the cabin. It made people sick.
The flight was really crowded. Flight attendants were just ok.
Boarding delayed 20 minutes for no reason, no wifi, in flight entertainment, or snacks / waters?
Didn't get a seat assignment until the last minute even though i picked a seat.
American has been able to implement an algorithm that makes it possible for nearly every one of my evening flights to be late. Congratulations!
I was on a small regional flight from Detroit to Philadelphia. When we landed the outside cruise needed to turn something off with the engine, which took quite a long time. Then, when they allowed us to get off the plane it was outside. They took their time, unloading all the luggage and waited till they unloaded all the luggage before they brought it over to us. It was 9 o’clock at night freezing cold out, and there was no proactive hustle to try to get people their luggage. It was really one of the worst experiences I think I’ve ever had with American until a manager came over. I don’t think they were going to even consider pulling the luggage over to the people that had been waiting outside for at least 10 minutes in the freezing cold.
The flight was fine, once we got underway. It was more than hour delayed
Beverage service was not good. Also just one service in 5 hr 30 min flight. No ask fir water ir anything beside one time beverage service.
Waited for oxygen tanks for 30 minutes after boarding was complete.
The seats are too uncomfortable for anyone over 5ft 8in. I'm 5'10" with a back and hip issue and I was in pai for the full duration of the flight.
Horrible experience with Avianca, they delayed their flight and when we arrived to NYC, AVIANCA took 1 hr y 30 mins to park the airplane and all passenger get off the plane, it made me lost all my trains to get back home and I came back to my place at 3 am instead of 12 am. On the top of that their plane seat are so uncomfortable and is not enough space and killed my legs and knees, Avianca used to be good when it was a Colombian company, now after Brasilian company bought them, their service quality is bad and their flights are delayed and oversold.
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral
I actually upgraded to the medium level of seats from basic and even doing that it may have been physically the most uncomfortable flight I have ever had. They packed everyone like is a train to death camp. It was a red eye so I hoped to get some sleep but it was physically impossible to find a comfortable way to rest. I met other folks on the same flight and they said the same thing. It was an utterly miserable flight and if I have any other options I will never fly with them again
Avianca has transitioned from full service legacy airline to "low cost" but has now became a strange hybrid (minimum leg space, started offering business class in domestic flights again, charges passenger for printing boarding pass, etc.). National and international coverage and destinations are really wide but service is not at its best
We found the chairs to be really uncomfortable. It’s also really unacceptable that no form of food or drink is included in a 6+ hour flight
Not good, tried to purchase a first class upgrade and they couldn’t get it done. Was super uncomfortable the whole time.
Deplaning was a mess, I sat in business (seats are horrible) and the front door had a problem so we had to deplane from the rear exit. The stairs were not tall enough to reach so there was a large step down from the plane to the top of the stairs.
Staff are the rudest in the industry … awful customer service … will never fly Avianca again
Pros: we leave and arrive on time Cons: the most uncomfortable seats ever. You cant recline at all your seats. No entertainment No TVs flight attendants didn't provide even a glass of water. You have to go to back of the airplane and ask for one. I am Colombian and I remember seeing the flight attendants very neat, elegants which is or was a staple of Avianca.it was one with tennis shoes, no male up, the hair was messy... that was really odd.
Here we have another airline flying to Guatemala but doesn't have a plus or a less, just in the middle. Why? Well, first we don't have even free water Movie selection is poor Seats don't recline in some places Food selection is carb based Forgot to mention, customer service on the web is the worst. Good things; Very reliable on schedule Kind crew
