Crew was very friendly. Our bags showed up at the carousel within 20 minutes of arrival.
Flight was delayed and hour due to tire issue. First flight of the day, this issue should have been discovered prior to boarding.
Both legs of the trip were delayed about an hour. Planes were new, liked the WiFi availability and entertainment available. Crew was very good. People were happy and helpful. Liked the pilots - they provided updates throughout the flights. Snacks were underwhelming. Drinks were good! Like the smaller sodas and they actually came through the cabin 2x which was great. In Seattle airport the construction caused much confusion for Alaska. Process of printing own tags, etc was chaotic for people who didn’t check in online prior to arrival which in turn caused issues for those who did. Plus airport gates were too small for the number of people flying.
We did have to wait an hour for the runway to be cleared but other than that it was fine.
My seat row didn’t have tray tables which made it pretty difficult to get comfortable on a four hour flight. Good experience outside of that, though.
There was no sitting place in Sea-Tac airport. Even airline didn’t provide any food or dinner. I will never take this airline in my future travel.
Crew was very rude and uncaring. When someone tried to place their bag in overhead bin and they asked for help, crew told them they could not assist. Crew member then told the customer if they couldn’t place into overhead bin on their own, they should have checked in bag. When other customer helped to place the bag in the overhead bin, they were given evil look by crew member and told to hurry back to their uncomfortable middle seat. This was despite the fact that the plane did not leave until 30 minutes later. The flight was ~80% full; when final people boarded, they were forced into middle seats with no room for comfort. There were a handful of emergency row seats unoccupied. When asked if any of the emergency row seats may be used, the crew said that they would cost extra. Normally if a flight is completely boarded and there are open seats, the crew at least gives thought to asking someone if they want to re-locate to the more comfortable seat, especially on a long flight.
We missed the flight. I had a passport issue and told the check in desk that I’m trying to resolve it but when I got approved for entry to USA at 3:32, one hour before departure, the employees had left the desk at 3:30. I tried calling and texting the numbers on the sign. No luck. Waited till the agents came back and couldn’t get a flight to our destination or close, so we flew to Las Vegas instead and drove 6 hrs to San Diego where I missed one night’s stay and the car rental that was reserved there. Extra car rental and hotel in Las Vegas was over $300. Lost tine and money. I wanted to extend the trip by two days but the $1600 SAVER fare wouldn’t let me make changes. Hours on the phone to find out there are no exceptions and no credit if cancelled in advance. Very disappointed. My son’s first vacation with me in 17 years. Wasted a lot of money. Next time I will use a local travel agent.
I am always uncomfortable about the boarding process. I think every airlines has their own procedures for boarding but all of their procedures are inconvenient because it takes too much time to board. If you board people from back seat to front, I think you can reduce the time to boarding.
Our original fluffy was cancelled. Our substitute flight didn't fly. We lost out on our hotel and car rental. Had to fly out the next morning. Alaska didn't give us any meaningful information. The first flight was scheduled to leave at 4pm and the substitute flight at 9pm. We left the airport at midnight for a hotel. No weather. Beyond disappointed.
Delayed and took off even later than the scheduled delay time
For a 69 year old with health problems I had the worse experience, no wheelchair when I entered a lady told me to sit and wait while a gentleman told me I had to walk to the Delta station, which I did. I had a carry on and a bag, and I was traveling with my service dog, which was on his carrier and the lady charged me for my carry on luggage, beside all the waiting cause of the delay, I had to walk to get my luggage cause no wheelchair showed up, I am so disappointed. I will get in touch with the company. I got home at 3:00 am, not good for my health situation.
Only issue was with seating. The economy fare we purchased did say there was no guarantee the three people in our party would be seated together, and we were not. At the gate, the agent told us more specifically, the fare we purchased meant we would be seated in middle seats only. This should just be made more obvious.
Great experience on Delta. Staff from baggage check to flight attendants were very courteous and professional. My only issue was a personal preference for pretzels instead of the chips and cookies that were offered.
There was no problems, just a little uncomfortable with seats that do not lay back a little
Always good but we must do something about people in rows ahead of you that don't put their seats back up when they are suppose to. And It's rough to not be able to even lean over to get something out of my purse.
Flight was delayed, 30+ bags had to be gate checked. Crew were very friendly!
Everything was good until we were boarding our connection flight in Atlanta, we were told to gate check our carry-on, but when we got inside the plane, there was plenty of room in the overhead.
Did not know my son and I had different seating arrangements. He was fine, but it was disappointing.
Flight was canceled, and no effort was made to help with rebooking, no hotel vouchers, no car transportation and minimal food voucher and most places for food were closed by the time the voucher was given. Waited for 3 hours for bags. Simply the worst travel experience I have ever had
horrible service, food was an embarrassment, no charging for cellphones, stay away
Very happy with my flight. I would definitely recommend it.
Did upgrade, travel in business it was great (more room I could sleep)
We paid extra with copa for seats near one another The plane was changed and we lost our seats We were all Separated. We have not received a refund for our seats despite emailing and calling.
It was ok. However, the food was quite poor since I don't eat pasta.
Placed us in the last rear row of the plane so could not recline seats because of the rear wall, and also made it more of a tight space when the passenger in front reclined their seat. While understand seat assignments, every passenger should be afforded a reclining seat. The odor control scent from the restrooms was overwhelming strong. My wife and I could not deal with it, and she suffered a terrible headache as a result. I kept getting hit by the crew since I was on the ilse seat. No apologies, nothing. They made me feel like I was supposed to take the beating for a 3 hr flight.
There was no individual at the front check in when I arrived. I waited for at least 15 minutes and walked around asking security/janitors if they could help and they did not have a solution. So I had to take my checked bag through security and they threw away some of my items. I ended up making it to the gate only a few minutes before it closed due to my waiting for an agent at check in.
The flight was delayed twice and I could not speak with anyone at the airport about checking in. The phone number to Copa - the customer service agents were polite. They are just limited at helping because they are not at the airport
It would have been better if they don't separate families in seating. We were seated in the aile row in the middle of a family of four. It would have been better if they they seat the family of four together than separated.
I upgraded myself to Business Class at the last minute so I had a DREAMS window seat. Seeing as I've never flown Business before everything was novel and fun for me and it made the 7 hour flight much more enjoyable for sure.
Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
the delay for 3 hours was understandable due to weather conditions but the flight should’ve provided some on flight compensations or at least provide more food.
Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.
Our flight was understandably diverted to a small regional airport in Laramie, Wyoming due to weather conditions, which I fully recognize and appreciate. However, the low rating stems from the experience that followed: passengers remained on board for over an hour without the option to deplane and stretch, despite the aircraft being stationary. Although the pilot opened the cabin door, only he was permitted to exit. Meanwhile, passengers grew increasingly uncomfortable as warm summer air entered the cabin through the open door, and being in the second row meant we were impacted immediately. While the flight attendants made efforts to keep everyone at ease, I believe allowing passengers to deplane briefly, given the extended delay, would have significantly improved the overall experience.
I never flew. Flight was canceled. DIA worst airport in the country. Avoid at all costs.
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
The best airline I have ever travel , really good customer service, attention and service !!
United could have one single once of customer service. No human United employee would help me with the invalid mileage plus number, they said I had to speak with the computer.
United sent me a mileage plus number last year but that number is invalid so I can’t use it to check into flights or collect mileage. There is human to speak about the problem, only computers who keep asking me if I am using the correct email. It’s so frustrating and I cannot resolve it.
It was delayed instead of departing at 9:20pm, we departed at 11pm… putting us in Columbus after 2am! It was awful. Had I known about the delay, I could have spent some time in the United Lounge… I was starving because I started my journey in Budapest… so I was exhausted and hungry. Plus I had to make new arrangements to be picked up at the airport in Columbus, instead of midnight it was 2:30 am after getting luggage and out of airport. Not feasible. I would have just stayed in Chicago for the night and gotten a morning flight.
Very poor delay in dfw was really bad n long
Our flight was 1.5 hours delayed. There was no weather for the inbound flight, so I don't understand why. This meant a VERY late arrival and only a quick nap before my morning flight.
Because of rescheduling, they had to put me on a flight that didn't go through Dallas
It was very difficult to stretch my knee out and I am very short. I also had a torn tendon in my knee which made it extra uncomfortable anyways. My husband is 6'2" and I can't imagine him flying in that plane.
3 hour weather delay followed by 1 hour (and counting) maintenance delay. UGH!
Couldn’t get the door on the plane to close leading to a nearly 2 hour delay. But, hey at least they didn’t cancel the flight.
Flight was cancelled 3 hrs AFTER etd. Thetefore Missed connection from JFK to New Zealand . No accommodation provided… This cost ne aporox 1000 USD in extra expenses and turned whst should have been a 24 hr trip ftom Boston - New Zealand into a VERY expensive , late 70+ hr nightmare … Complete nonsense!!!
After we'd boarded , they canceled the flight. The crew didn't even know , we just all received text messages. Then after they deplaned us , AA was just like "too bad, go F your self, we sure ain't gonna help you"
The plane was broken so we had to change planes.
The flight got delayed 2.5 hrs due to a maintenance issue that cause a domino effect. American should have spare planes for when something like this happens.
