I forgot to enter my TSA precheck info when I bought the ticket and the ladies at the ticket counter were able to easily take my KTN and reissue a TSA precheck ticket for me.
The temperature on the plane was really hot, but when I mentioned something to the attendant they were able to cool it down.
I would have liked more whole food plant-based/vegan options on the menu
Everything! I wasn't able to pick my seats so I was worried but my family of 4 was put together so no issues! The entertainment was amazing my children were entertained by the tv and info on the flight! We got home 45 mins early best thing and the flight was so smooth!
They switched my flight promptly when I missed my connection.
I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger.
I liked that the middle seat was empty, so the guy in the aisle and me at the window had enough room. I so miss the days when flights were often only 70% capacity instead of always 95-110% capacity.
The boarding was done in a really dumb manner and they keep letting stragglers on. Those of us who get their 2 hours early on purpose LIKE WE ARE SUPPOSED TO hate that you allow these stragglers on.
I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May.
This was first Alaska airlines trip and I want to do more!
I showed up at the Seattle airport and tried to use one of the many conveniently placed kiosks. I couldn't find my trip, BECAUSE I HAD BOOKED FOR THE WRONG DAY!. This could have been very stressful but an attendant near the (short) line asked me if needed help and immediately redirected me to the VIP line. There, I found another very short line, and smiling, enthusiastic staff. The young woman who helped me got my info, and walked away to get the problem solved with a supervisor. She returned a short time later, my boarding pass in hand, upgraded me to Premium seating and TSA pre check -- without me even asking!
On the plane, I mostly slept, but when I woke up I found the attendant had left me my boxes snack which was a mix of nuts and dried fruit in a fancy package. The seats seemed more comfortable than they were in recent trips on United and Southwest. There were plugs everywhere for phone and device charging. There was free wifi(!!). And there were devices available for borrowing. There was even a website for free movie streaming.
In a time when most other airlines have sour faced (need to retire!) attendants (Southwest an exception), and EVERYTHING is a la Carte pricing, it is so nice to fly with a company that tries to make passengers happy and comfortable. What a switch!! You
The only negative was when the lights were abruptly turned on around 4:45 am.
alaska helped me out alot whwn i missed my flight and i appreciate them helping a servicemen. i will twll my soldiers of my experience
the woman that was announcing sounded like she was talkimg to children. she said obviously we are decending so turn off your things. if your airplane isnt visible on your phine i shouldn't have to tell you to put it in airplane mode. did not enjoy her snipey remarks
When I arrived to my hotel I noticed the lock had been removed from my checked bag. I made a claim from Alaska and they replied that I had to make a claim with American (two segments, first with Alaska, second with American), even though the tickets were through them. Researched American and they required a response within 24 hours, which I was beyond after waiting for Alasks's response.
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