I bought the cheapest ticket. No meal, no checked luggage so I didn't expect much and was surprised by how good the flight and service was. Alaska is now my favorite airline.
I bought the cheapest ticket. No meal, no checked luggage so I didn't expect much and was surprised by how good the flight and service was. Alaska is now my favorite airline.
No entertainment, food was cookies & juice,water, soda or coffee.
My baggage was in another flight, anit was delayed for one hour.
The maintenance delay was seemingly handled very poorly... Little to no information was provided to the passengers sitting on board for an extended period of time. On a brighter note, at least the cabin crew (flight attendants) did the best they could. They seemingly were provided very little information with regards to the delay. Unless absolutely beyond my control, I can’t imagine buying a ticket on Alaska airlines again, based on this and a previous experience my wife recently had, along with complaints overheard from other passengers.
The only issue was in the wheelchair waiting area before we got on the plane. They seemed very disorganized. Everyone we encountered after that was great! We loved Cassandra at check-in. She was awesome. The flight attendants were wonderful too! The lady helping with the waiting wheelchair when we got off the plane was awesome too!
Expect to get miles for us having to miss our first planned flight due to them waiting on passengers that decided to be late to the airport.
Up on arrival, due to twisted ankle, I wasn’t able to walk. Requested for a wheelchair. They immediately asked for it. After 10 minutes wait a young man named Carlos picked me up at the gate, got my baggage and took me to the pick up area. It was a great service. Thanks Alaska Air line
Once I was in my seat, it wasn't as comfortable. It was very tight (width wise).
Just a little delay in our takeoff but all was well and pleasant.
Command crew was excellent in handling dangerous flying conditions (weather).
All four American Airlines flights I took in last seven days were delayed. Caused me loads of problems, missed meetings, loss of time and money.
Those seats were way too narrow. I had the middle seat, one person was a very skinny person and we still couldn’t avoid touching each other anytime one of us moved. The other person was larger and we were basically sitting in each others lap the entire flight. There was zero entertainment. The flight was long enough to justify tvs, but no. Gotta sit there in your infant seat and twiddle your thumbs.
American Airlines continues to price it can provide the least comfortable passenger experience in the air. This legacy carrier rivals the budgets for both terrible seats and inadequate amenities. I am a 5’7” woman who is not wider than a coach seat (even on these narrow bodied aircraft). My 3.5 hour flight was terribly uncomfortable because the leg room is inadequate (my knees hit the seat on front of me even when it was not reclined); the seat barely reclines; and the foam padding is worn thin to the extent one can feel the metal supports of the seat. Add to this the fact that the aisle is super narrow, so that the drink cart literally scrapes the arm rest of the aisle seat. It’s basically torture.
Plane took off without me, my stepdad and a dozen other passengers. It went from an hour delay to boarding in 15 montures without notifying anyone. Names were not called overhead. Now I’m missing a day of work and stuck in Charolette overnight paying for a hotel and Ubers out of pocket
Flight from SBP to DFW 1. They rerouted us through PHX 2. Delayed flight out of SBP for 3 hrs so we missed our connection Downgrade on rerouted flight. Back of the plane, center seats, didn't sit together 4. Return flight out of DFW same exact thing. Delayed, missed connection, Downgrade + they lost our luggage! A complete mess.
after boarding on phx to sjd, crew discovered that one of the megaphones was either out of date or not working. It took 90 minutes to get a replacement and do the "paperwork." That is really unacceptable. Why wasn't the megaphone problem discovered before boarding? Is it part of normal maintenance check? who is responsible for checking. How can paperwork take that long? Fortunately, SJD was final destination for most travelers so very few if any passengers had to miss connections.
Flight From PHX to CVG was on time, very professional staff
I had the exit seat with all the leg room I could ask for. Great!
I wish there were no credit card announcements. I paid hundreds of dollars, I don't need to pay again by sitting through advertisements.
Excellent- plan was barely populated. I cannot remember a flight where I was able/encouraged to stretch out!
Seattle (SEA)United States
Flagstaff (FLG)United States