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A smooth flight; a little cold on the ground and then suddenly heated when in the air; legroom on the 737-800 worse than on the outgoing flight, on 737-900. Much prefer flying Alaska to the northwest than flying American anywhere!

The flight was canceled and dumped everyone in Albany. I still haven’t received reimbursement for transportation for getting to NYC or appropriate compensation for the cancelled flight.

My experience was significantly impacted by problems in Seattle with luggage check-in. Apparently, Alaska Air was significantly understaffed in this area for the number of passengers for that morning or they had issues with the machinery processing and loading the baggage. Upon tagging my suitcase, I was sent from one drop-off area to another and yet a third on a different floor. The line to do most of this was VERY long and moved quite slowly at first--I just barely made it on time to catch my flight even. though I arrived at the airport an hour and 40 minutes early. Then when I arrived in Charleston, my bag didn't arrive on the carousel with other luggage and I had to spend extra time tracking it down.. The relative who helped me out at SEATAC said he had never seen the airport so backed up and he travels out of that airport frequently. It was a very stressful experience, and very disappointing.

NO ENTERTAINMENT OR WIFI OR FOOD. ONLY WATER TO DRINK AND SPICY PRESTLES TO TAL CHAEOS AT CHECKIN

Boarding was smooth, the crew was kind and friendly, and even though we were in the Saver class, the seats were generous enough for my daughter to nap on me and I had enough room to recline and sleep for our overnight flight. If I had stayed awake I might have quibbled with the lack of a true meal, but the snacks worked for me and when my daughter was hungry (as she did NOT sleep), the crew took care of her. There was room for all of our bags on a very full flight, which was nice. It has been awhile since I haven’t checked a bag, so I had worried.

Customer service of one flight attendant, impersonal to asking questions

Great and comfortable aircraft. Good food and the staff was amazing

Someone rebooked my Alaska flight to a much later Delta flight. Now I am sitting at the Seattle airport after a long international flight and have to wait another 4 hours even though I would have been able to catch my initial flight

You guys did great, the only thing keeping me from the higher rating is the physical dimensions of the seats, which staff has no control over. Keep up the good job.

I had to gate check my luggage and it was a pleasant experience as I never done that procedure before. Everything went smoothly.