Cons: "An extra food option could have been better. Very nice flight overall"
Pros: "The crew was nice for the most part"
Cons: "I was told I HAD to pick up my bag at the Mexico City layover, which turned out to not be true. Because I was told by 2 different people AND the flight announcement that I had to, it caused a lot of undue stress when I waited for my bag and it never showed up, because it was being sent all the way to Merida, my final destination. I thought my bag was lost, and I was scared flying to another country by myself, so it would have really helped my trip if they understood to tell me to look on my baggage receipt what city it said on there."
Pros: "The crew was very nice. The price was good."
Cons: "That was the most uncomfortable seat I’ve ever had to fly in. I’m on 5’7 and I was really stuck. Luckily the guy sitting next to me was my same size. I feel bad for someone who’s tall or large. No WiFi and you couldn’t charge your phone. Also the tray table was broken and my drink kept spilling on me."
Pros: "The service was great!"
Cons: "The flight got delayed 5h. This is my only complain."
Pros: "Everything! A little long flight but everything great!"
Pros: "Amazing crew"
Cons: "Uncomfortable seats"
Pros: "The extras that I was not used to anymore, like a snack and movies. Also punctuality."
Cons: "Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other."
Pros: "Crew was friendly , seats were comfortable"
Cons: "More extra peanuts"
Pros: "from LA,to Juadalagara mexico the time was,to close to,get,the,next, flight, it takes to much time to get to next flight,so we missed the fliight.an they had us ringing a road. from here to there .they bags were thrown in a different shut they said it was going to be, number 7 it was thrown on number 5 wend none of personal set nothing. so does the resen we miss or flight .so we had to stay in Mexico for two day in mexico whit out the company given us any hospitality for us to stay."
Cons: "so overall it was a haraval company to flight we"
Pros: "Smooth flight"
Cons: "We almost missed out connecting flight because we had to transfer our own bags on to the connecting plane."
Cons: "on the flight Bogotá-Mexico, in business, they offer for diner a sándwich and fried potatoes. The liquor quality was very por. on thr flight back, one of our suitcases was broken and the padlock was stoled"
Pros: "The only thing I liked was that the airplane seats in both airplanes were comfortable."
Cons: "Their system says one thing but in the airport they charge you otherwise. I had purchased my ticket with 2 checked bags allowance only to go to the airport and pay 235 because apparently I didn't!. And I had called not once but SEVERAL times to confirm that I had that 2 checked bags allowance. Furthermore, they told me I would have to wait for my bags and transfer them to the connection band, but guess what? I waited an entire hour for my bags only to be told my an airport employee not even a Aeromexico one, that most likely my bags already went to their destiny. My flight was in 1 hour from then and I almost lost it thanks to them giving incorrect information to their customers."
Pros: "Customer service"
Cons: "The $40.00 charge for each suitcase for both flights. Luggage charge was $120.00 Dlls. So perhaps a ticket that already has a luggage allowance and better seats is preferable."
Pros: "Include meals"
Cons: "Arriving at Mexico city airport there were lack of communication for the connecting flight. We had to go from one end to the other of the terminal."
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Pros: "Glad it was on time. Everything was great"
Pros: "The service was great!"
Pros: "She was not interested at all in providing a good service, rude with older people, not a smile at all during the flight. In the connexion from Mexico city to Santiago the flight attendances were very nice, but I don't understand why you keep in the job someone that is not in the mood for working excellent"
Pros: "Inflight entertainment seat comfort was good"
Cons: "They came only one time at the beginning of the flight with drinks and only offered peanuts. Since it was an overnight flight they should have offered coffee and tea in the morning."
Cons: "Se abordó el vuelo después de casi 1 hora de lo programado, hubo demasiada confusión con la información y filas para el abordaje, aunque tenía mi asiento asignado desde la compra y ratificado con el registro en línea me cambiaron a otro lugar dejando mi equipaje de mano fuera de vista el cual fue maltratado, nos dieron cacahuetes y elegí jugo de naranja el cual estaba en mal estado, y lo peor de todo fue que tuvieron muchos problemas con la entrega del equipaje, muchos tuvimos que esperar otra hora y el colmo: perdieron una de mis maletas."
Cons: "The departure was not at the indicated time, I lost my connection in Mexico City. And I arrived 5 hours late to my final destination."
Pros: "The staff was super nice and professional. The flights were both on time"
Cons: "I didn't like that they change my seat number after I had already picked a window seat. When I checked in they gave me a middle seat ."
Cons: "Music was not working and limited selection of movies"
Cons: "The worst airline now a days"
Pros: "The comfort, the entertainment and the food exelent"
Cons: "One hour delay"
Pros: "The airplane had entertainment choices. It was a nice entertainment system with recent movies."
Cons: "There was an hour delay on one of the flights and we were not notified. We had to ask around to find the information we needed."
Pros: "Food service, upgrade, and leg room"
Pros: "Wi-Fi and the worker's very nice. TV food"
Cons: "Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people."
Pros: "The crew was courteuos and helpful."
Cons: "Nothing. It was a midnight flight so I tested as best as I could."
Cons: "It took 50min literally to be able to get off from the airplane after it had been landed on time because it was raining so hard and the airport could not send us the step machine. So I lost the original flight and kindly Aeroméxico changed to the new flight. But that flight was delayed also. It was a bad experience totally."
Pros: "The seats were nice"
Cons: "My only food option was ham sandwich and I do not eat ham"
Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."
Pros: "In this day and age when Airlines are making you pay for every little thing; we were pleasantly surprised by the wonderful service and attention to the customer Aeromexico still gives to each customer."
Cons: "Nothing - we loved our whole experience."
Cons: "Not knowing where the gate was until 30 min before.No Awro Mexico employee to help with the gate change and monitor was wrong"
Pros: "At least I didn't miss my connections because the flights were late"
Cons: "But I was biting my finger nails the entire time hoping that I would make the flight."
Pros: "The entertainment was decent"
Cons: "The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense."
Cons: "The fly was delayed for more then 30 minutes with no explanation,I paid for the Saturday rate and end flying on Sunday what I thing is not fear . Why I have to pay more? About the food we didn't receive a meal ,they give us only some peanut and cup of water since I am a diabetic person I need to eat frequently,"
Pros: "Friendly staff"
Cons: "food could have been better"
Cons: "Flight was delayed 3 hrs because a crew member got sick. Along with several passengers we missed our connecting flights and basically lost an entire day of vacation rebooking a flight later in the day. At one point before boarding, asked if we could be put on another flight and reimbursed and could not get a straight answer. Big part of the delay was luggage being sorted out to remove the bags of passengers they oversold flights too. It's been one of the longest days ever."
Pros: "I wish I could post pictures of the broken magazine holder in front of my seat and the tangled seat belt that I could barely tie. Anyone heavier than me would not be able to buckle up on that seat. It was also VERY cold. The people around me were all covered up in heavy jackets and hats. When I mentioned this to the crew,they treated me with disdain and she said they could do nothing. What a shame, this used to be a great airline."
Cons: "Rude crew members, broken seat belt, broken magazine holder, way too cold for comfort."
Pros: "The price for the tickets"
Cons: "No air in plane while we were delayed"
Pros: "This one of my worst experience in a plane. First we boarded late, then we sat on plane for 1.5 hours due to maintenance needs; then after 40 minutes flying we came back because the plane was not working properly!!! We sat again for 4 hours unttil some persons left the plane and in all this time the crew wouldn't give us answers, they were rude, and didn't even offer water during all this waiting time.. I lost my connection flight and they didn't wanted to reimburse it right away! Aeromexico sucks!!"
Cons: "This one of my worst experience in a plane. First we boarded late, then we sat on plane for 1.5 hours due to maintenance needs; then after 40 minutes flying we came back because the plane was not working properly!!! We sat again for 4 hours unttil some persons left the plane and in all this time the crew wouldn't give us answers, they were rude, and didn't even offer water during all this waiting time.. I lost my connection flight and they didn't wanted to reimburse it right away! Aeromexico sucks!!"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "Boarding was good"
Cons: "Seats are abhorring, No space for knees. Horrible food."
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "Flight came with free entertainment. That's a plus."
Pros: "More leg room"
Cons: "More leg room"
Pros: "Check in was very good. The seats can be more space."
Cons: "I think the breakfast should be better."
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Pros: "Crew overall was very good and attentive."
Cons: "Seat comfort"
Pros: "Great flight crew!!"
Cons: "Better food menu!"
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Cons: "Old airplane. Upgraded to Business Class. The video system was not working properly, didn’t show images so it was hard to choose a movie or program. The seats are old fashioned, and so are the pods: not as comfortable a flight as on newer planes."
Pros: "Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too."
Cons: "The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Cons: "I missed all my flights and my bags because of a stupid delay made by the airline."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "I got there safely."
Cons: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Pros: "Great plus amenities if watching flight."
Pros: "seat was comfortable. flight almost on time food was poor"
Cons: "food was poor"
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Pros: "Price, new plane, interactive system"
Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Pros: "The staff were friendly."
Cons: "Bag drop was unnecessarily slow with long processing lines. The gate area and on-boarding process was a zoo. Business Class seats (opposing design) were spartan and relatively uncomfortable. My upstairs 50B seat viewed directly into the wash room which made sleeping impossible. Food was not good. Overall, this is the weakest Business Class experience of recent memory especially for a newer wide-body aircraft."
Pros: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Cons: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Pros: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Cons: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Easy and customer service at lax was awesome and very helpful!!!"
Cons: "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."
Pros: "Great entertainment system at each seat"
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Cons: "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too."
Cons: "The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances."
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Pros: "As a bonus, I was bumped up to Business class on the way back because the flight was full. The lie-flat seat was amazing and food in Business really was "next level.""
Pros: "New plane with leather like seats and good entertainment system."
Cons: "They lost 1 of 4 bags."
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."
Don't fly them. Stick with an Airline from America they can help you better and you gat a way better deal. And they don't nickel and dime you for everything. And there is ppl there to help you. My 1st and last time any Mexican Airline
2 hours late they charge me for my 16kg luggage $125 dollars and also before that I pay $41 online for 15kg and they said I didn't pay
It sucks not being able to check in online. It just makes everything faster. Their policies sucks I will never consider again finding my flights on Kayac
Great flight with a great crew. So cheap and yet so wonderfully fulfilling. Wish other airlines were this comfortable and well run.
Cons: "Flights were comfortable. There were no complementary snacks or beverages. Luggage I checked in Puerto Escondido did not arrive in Cabo San Lucas when I did. There was no agent from VivaAerobus available at the airport for me to talk to. I will have to wait until tomorrow morning to begin trying to get my luggage. My Spanish is very poor, but there a lot of visitors who do not speak Spanish. The English speaking skills of VivaAerobus employees is poor."
Pros: "Seat super uncomfortable and no leg room"
Cons: "The airplane just seem dirty and disgusting"
Pros: "Decent flight once we took off."
Cons: "If The flight didn’t depart an hour late."
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Pros: "the fly was delayed and the seats are too crowd"
Pros: "Quick, expedient checkin & boarding"
Pros: "Todo puntual.y buen trato"
Pros: "The flight attendants were great. They gave very good service."
Cons: "The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible."
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"
Cons: "Did not my luggage"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "seats don't even recline"
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"
Pros: "On time"
Pros: "Worst customer service I have ever been subject too"
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Pros: "Good flights and prices"
Cons: "Be on time , no delays"
Pros: "The only thing that i liked was that the flight was real quick"
Cons: "That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all"
Pros: "Flight on time. Smooth flight"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Pros: "The crew was honestly great"
Cons: "I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight"
Cons: "There's litteraly no leg space between seats."
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Pros: "I thought that the plane was very clean and the crew was amazing!"
Cons: "The overall experience was great. The only thing that I would have loved was if they had WiFI."
Cons: "It was delayed by an hour"
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Pros: "Very helpful staff !!"
Cons: "Airline overselling tickets didn’t get a seat for me my wife had to travel alone and offered me a flight for the next day"
Cons: "A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever."
Cons: "It’s was very bad"
Pros: "Por favor mantener Los precious gracias"
Cons: "Departure ñate without information"
Pros: "The flight landed early."
Cons: "Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun."
Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Cons: "This was one of the worst overall flying experiences I’ve ever had. The flight was from Mexico City to Cabo, and i was supposed to take the flight with two friends. We were all later than we wanted to be due to the México City traffic. I arrived one hour before the flight and they arrived exactly 34 minutes before. I remember because we tracked it exactly on our phones as it was happening. When they got to the check in booth the attendant said they were too late to check in and they had to have gotten there 35 minutes before. I have checked the airline online policies and nowhere does it say that. It only says that they can refuse checkin after 30 minutes but I am positive they arrived before that. I will mention here that the plane was about 15 minutes late taking off. So, the airline enforced strict made up policies on its paying passengers and doesn’t uphold any sense of respect to them? The attendant also told my friends they would not get refunded and that the next flight wasn’t until the next night. We are going to Cabo for the weekend so obviously that was out of the question. So, I board the plane and realize why the attendant must have told my friends the plane was closed. There were no empty seats on the plane, which means that they must have given away seats to people on standby. I support this if its a last minute decision after the flight has closed AS IT IS ADVERTISED. Not a made up 5 minutes before. So I boarded and there was absolutely no service. None. The flight attendants came out once and made you pay for WATER. What kind of airline doesn’t at least give water??? I understand the appeal of budget airlines but honestly, this flight was over $200 which is not what I would call “budget” and the airline skimped on the most basic things— water, customer service, and any semblance of human decency. I am thoroughly disgusted with how horrible this airline has been for even a 1.5 hour flight and i plan to not only write as many horrible reviews as I can but to share this terrible experience with as many people as I can so they can avoid being victims to such inhuman treatment. Viva Aerobús should be ashamed to call themselves an airline and Kayak should be ashamed to allow them on their site."
Pros: "on time"
Cons: "they charge for baggage and food"
Pros: "Crew were nice"
Cons: "They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable."
Cons: "On time"
Pros: "I very much dislike the professionalism this company provides to the consumer, never never will I return to use their service"
Cons: "That they would have let my parents actually fly."
Cons: "First time flying Volaris, both flights were delayed. The seats were very uncomfortable and overall bad experience."
Pros: "The crew were really nice!"
Cons: "Better seats!"
Pros: "The crew was super professional"
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Cons: "Not pay to much for my luggage"
Pros: "Excellent crew"
Cons: "Very little leg room"
Cons: "Late and slow boarding, last minute gate change"
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Cons: "a lot"
Pros: "Seat was so uncomfortable"
Cons: "Better seat more space"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Cons: "Get the forms to fill up"
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Pros: "Nothing to like."
Cons: "Everything could be better."
Cons: "Maybe courtesy soft drinks and peanuts"
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Pros: "On time"
Cons: "Had to pay extra for a suitcase that was a couple of pounds above the 10 Kgs, and a small tube where I bring my fishing pole (paid as much as a large suitcasewhen it only weighted 1.2 lbs). In the previous flight they also charged us for printing the boarding passes (we we unable to do it online),"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Cons: "gates changed multiple times, got different information from different people. had to shuttle to the plane. over an hour delayed but no notifications of delay were ever updated"
Pros: "On time"
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Pros: "The Valaris staff were most helpful and courteous. The flight crew was professional and the airplane appeared be just fine."
Cons: "The lack of a check-in machine and the long lines at the check-in counter were annoying. Also the legroom in the plane was minimal."
Cons: "Everything was the worst experience ever"
Cons: "No real food"
Pros: "I did not get a reservation number when the flight was booked. I was not allowed on the plane. Randy"
Cons: "Refund or credit"
Pros: "That we eventually left..."
Cons: "delayed, customer service on the phone was not helpful , I was held back during oarding. Check in online was a long process and at the end it was pointless."
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."