Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Great customer service in the phone and at check in.
40 minute delay but these days with any airline, though discouraging, it could have been worse. What DRIVES ME CRAZY though is how fast employees talk on their miles. I can never hear what they say. Not loud enough or clear enough with airport background noise. It comes across very indifferent to me.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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