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Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

The crew was great.

Seats are not wide enough.

No charging station at my seat No media device given to watch movies or TV Flight crew was WELL seasoned, was not personable and didn't seem to care much about service (even in first class) Aircraft was OLD The food "choice" was dried out chicken thighs and some ravioli First Class Flight attendant spent more time in the first class restroom than the passengers did

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.

I fly with Alaska Airlines a few times a year to visit my best friend and her family in Northern WA and I find that they are always on time (unless waiting on a plane to come in) and they're efficient to get people seated and ready for takeoff by the posted flight time. Always professional!

We picked our seats for both round trip flights well in advance and we ended up being assigned less desirable seating on both flights. On the first flight we we ended up in the very last row next to a lavatory and on the second flight we had seats where the backs did not recline also. Go figure!

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Cats