One of the restrooms didn’t work. The ones that did never got replenished. Flight attendant just sitting there on their phone. No notification that the bathroom was broken so long lines. Apathetic crew.
Pushing back flight and ultimately cancelling it after multiple changes and hours of delays. Comm were terrible as to what was going on and what options were available.
Even though we arrived early and checked in, for some unexplained reason, our bags were removed from the plane and put on the next flight. It took over 12 hours after arriving to get our bags.
WiFi was not working. Flight was delayed in Paris as luggage needed to be removed from the plane that didn’t match a passenger on board. Upon arrival in Detroit the plane couldn’t get to the gate as the pilot turned onto a runway with construction in progress . We waited to be towed back onto the runway. We were almost an hour late causing many passengers to miss their connecting flights.
Stewardess was not accommodating when I requested a second drink.
Some of the passengers are coming on board with luggage so overstuffed and/or too large that have no business going into the overhead bins.
I am in a wheelchair The gate agent knew exactly how to boarding A wheelchair first also the flight attendant knew exactly what she was doing
I am ina wheelchair and the gate agent knew exactly what to do when boarding just the the one of the flight attendants
There is consistently no communication/updated time slots in the app on when a flight will board when its delayed, which is the most frustrating as a consumer trying to understand if they need to get food now, or if there is actually a chance for them to eat during their layover. This keeps being my experience with delta and a potential reason to change airlines.
Long delays at both DCA and MSP; Crew did not keep us informed (or very little). Airplane was showing signs of heavy use (not up to Delta standards). Food options for Business Class have dropped in quality. After landing we sat on tarmac for maybe 25 minutes with no provided chance to use the bathroom and crew did not tell us what was going on or give an estimated time to expect to be at a gate.
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Lost luggage, 2 bags were badly damaged and one of the bags came open.
Crew attendants attention to the travelers. Good food. I always fly with Turkish Airlines
Tv didn’t work and left the gate late but everything else was perfect.
Again poor use of old aircraft and old business class seats that show there age.
Service and food were very good, I liked it a lot. I liked the little gifts we all got , but I don’t think I’d fly on Turkish airlines to go to New York from Istanbul or from New York to Instanbul anymore. Flight is way too long.
We liked the comfort and seats. The crew was not very friendly nor did they check on us to see if we needed anything. Had to ask for water several times
The rules regarding business class lounge hotel/room access were very confusing. Between flights we had an 11 hour layover in Istanbul, but were denied a room to rest as our layover was too long?? Keep in mind that we arrived there at 3:30am after a long flight. Even multiple Turkish airlines employees were inconsistent with the rules. We ended up paying a high price at the Yotel in the airport in order to get some rest. Good thing I did, as a medical emergency was declared on the flight from Istanbul to Atlanta and I was apparently the only physician on board. Luckily I was able to stabilize the passenger and the flight wasn't diverted. The crew called an overhead announcement for a medical doctor, but insisted that I show them a copy of my medical license which I did. Very strange in my 35 years as a physician and responding multiple times to inflight medical emergencies over the years. I was very glad the passengers issue was resolved, but an acknowledgement of at least a thank you from the crew would have been appreciated.
I wasn't able to bring my little dog with me, because of the feedback team's extremely slow response. How are they even allowed to operate with this paste??
The sleeper seats, the staff, and the food was truly delicious. I loved the mocktail options.
Great service. Seat was a bit small but it was fine. Food was great
Horrible service at the baggage claim. Stuck on plane for an hour due to taxing and no gate.
Very kind Lufthansa agent somehow gave us all no charge extra business class seats and helped us get home rested and happy.
The lounge was not accessible because it was located before the passport control, and backtracking was impossible.
Flight was great. Almost miss my connecting flight due to late departure from Haneda. Had to run all through airport in Chicago to make the flight. Experience was great for 1st time flyers using ANA Airlines.
the seat has a problem. the back had a hole.
The back to back mechanical delays from Denver to San Diego and then on my return flight from Denver to Great Falls it added extra time both ways
Really old place. Not as clean as it should be, tray tables needed better cleaning. The items, trays and some other items need to b6 engineered. Anything task you or crew may do is incredibly load, seriously engineer for quiet smooth, easy. Just opening and closing the tray table is actually dangerous and can easily injure a finger. I'm sure it happens as it happened to me! First time I used United and likely will be the last!
The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.
Like the fact that the boarding was expedited. But the delay and chaos around the onboarding was not appreciated.
Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.
Seats are complete BS for 10 hrs. The guy at counter canceled our return flight from europe. Lufthansa on the way back made United look like a trailer park gathering. If given the opportunity, I will never fly united again. Lufthansa seats werent much better to be fair but the service was a 10 out of 10. Incant express how difficult umited made my trip.
Horrible, they detoured my first flight to Roswell and the communication on why was very poor, We arrive late then waited 20 minutes for them to set up the bridge. I arrived at my connecting flight gate and was told my seat had been given to someone else even though the flight was delayed. We then get to customer service and the computer went down for several hours. The person at the counter was eating their lunch while trying to help me get a flight. Dhe then rebooked on a flight with a connection that was leaving two hours prior to me landing. So I had to then stand in another line to get rebooked. I missed my trip to Morroco and waited 7 days to finally get my luggage. It was a nightmare.
Based upon our entire experience with Iberia, we will never fly the airline nor recommend the airline to anyone. The flight to LA was fine and the crew on this one flight was god, but Iberia treats its customers (us) horribly. There was not one flight on this trip that they did not treat us poorly. We were bumped, lost seats, lost luggage etc all on flights we booked over a year in advance. Not one leg with Iberia went smoothly. And now they have lost our luggage somewhere in Madrid. This is a horrible airline. A truly horrible airline. And Underpricer recommended by Kayak is horrible as well. The lesson learned is to book directly with an airline and stay away from Iberia at all costs.
Very cheap airline, not worth the price. And they almost lost my luggage at JFK during a direct flight. I can't believe I paid that much money for a horrible 'premium economy' flight. Just fly economy on the cheapest end; premium economy is no different. Very very poor.
There was confusion over the electric wheelchair. Though it was categorized and double checked at checking the gate seemed confused by the chair.
Boarded in group three at Barcelona, which meant going from a gate outside onto a bus to ride across the airport to a plane waiting on the tarmac. When we arrived at the plane, crew behavior told us something was wrong. Bus driver would not let us off for almost twenty minutes, despite being crammed shoulder to shoulder. Eventually, we got onto the plane, but were then told that someone “forgot” to refuel the plane and the truck to do so had not arrived. We departed late enough that we missed our connecting train in NYC, which was the last train of the evening, so we had to stay awake all night in the passenger waiting area of Amtrak’s Penn Station, which was almost impossible to get to because the station was now closing, as it was after midnight. We had to haul four suitcases a few blocks on city streets in the rain to get to the one remaining open entrance to Penn Station. We ended up being up for 36 hours straight because someone couldn’t do their job. Never, ever again would I fly this airline.
All four segments of my trip on Iberia were late for various reasons. No apparent effort to stay on schedule. Never flying Iberia again.
The flight from Madrid to Boston was awful. Without prior warning, I was seated in the row in front of an exit row where my seat did not recline. The person in front of me reclined, reducing my already tiny space further. This was the WORST flight I've ever had.
Worst flight I ever experienced, what was supposed to a 7 hour flight ended being 13 hours on a plane with no ac and the worst cabin I have ever seen. Never again.
Excellent plane, 787. Very good seat and additional stuff they provide. Good food. Very good staff.
Excellent except WiFi is a Must on Biz class 10 hour flight ! Didn’t work entire flight. SW doesn’t do that.
