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The pilots were good. Disappointing when planes don't have electrical ports
The pilots were good. Disappointing when planes don't have electrical ports
I liked the piloting of the aircraft. Very disappointed about lack of electrical ports. Also, although a short flight. there was enough time to hand out snacks to comfort + seats as was done for first class.
I had a wonderful experience flying with delta. The gentleman taking care of us on our flight was so nice, accommodating, and attentive. He always was smiling and giving pins to the kids which made me smile. The flight was quick too and without turbulence. Thank you for the great flying experience.
Delta is one of the best airlines I have flown
Made the Atlanta to Pittsburgh trip many times, with Delta no issues
I always fly with Delta. My friends tell me their horror stories of flying with other airlines. I just smile and say, “You should fly Delta”
I'm a larger, athletic guy (6'2", 260lbs powerlifter) and I found the seats incredibly uncomfortable with minimal leg room, especially in a window seat. Now, I full understand that being smaller may change my view but even if I was 80lbs less, my legs would be the same size and I was sandwiched between my seat and the seat in front of me.
Horrible. This was not first class. This was a connecting flight whi h was late. My original flight never came. I hated the fact that delta gave me a connecting flight from New York to Orlando Florida. No meals and the television screens were not working. There wasn't even any power to charge your phones. This is NOT FIRST CLASS DELTA!!! Do better next time!
This flight was ridiculous. I had to have a connecting flight from New York to orlando Florida??? The flight left late and because it was a short flight there was no first class amenities. I had one alcohol drink. The flight crew was fine, but it sure did not feel like first class. Delta to me dropped the ball by giving me a connecting flight. By the time we got to Raleigh we would have missed the next flight. Lucky for me the flight never came so now I was stuck waiting for a later flight that came in late also.
Our flight was delayed in Atlanta. The staff could have gave us an explanation for the delay and how long it would be.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Generally good. The crew is excellent. The food could be better.
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Business class in the second leg - CDG-EVN was a disaster.
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
No birding was given for next trip on same carrier, food was very moderate.
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
The line at boarding was not well organized and managed
good service from crew. Before the would have an option between cookies or nuts as snacks.. Now, there are only cookies. too bad. People who can not have sugar don't have a choice.
I’m hoping for WiFi included. Everything else was very good
All corners have been cut and it’s a cheap experience that no longer is distinguished from most other cheap airlines
Rude security cunts. However the lady that issued my boarding ticket when I was flying back from New York was lovely & helpful!!
Appalling! The flight was delayed by 3.5 hours and the American Airlines staff at the airport where nit very helpful. Once boarded, the flight crew were unhelpful, the food was poor and the aircraft was tatty.
The food is really eco only level. Breakfast was shameful. I am considering to stop flying with Iberia. Business prices are as expensive as other companies with much better service.
I called prior to flying to confirm our baggage allowance which was 5 bags. On our outbound flight thee were no problems. On the return flight we were charged for each bag totaling $400! We are working with customer service to resolve the issue.
Everything was great, except the food, which could have been flavorful.
Took too long to tak off but besides that it was good
Seating was very tight and not comfortable. Would rather pay extra to get more leg room. Overall, the flight was not as nice as expected. It’s comparable to flying Spirit Airlines or Frontier airlines in America. Even as a budget airlines, Iberia should at least serve water or light snacks, especially for international legs, no matter how short the flights are. We were flying from London, Heathrow to Madrid Spain on a 2-hour flight without offering water, unless you want to pay for the water.
There were some things that were not maintained well on the plane. There were foot rests that didn’t elevate for myself and my son in law. The flight attendants were excellent. Boarding in Senegal was chaotic.
Everything could have been better. The food was bad, the service was bad, and the flight staff were not very friendly.
I had surgery on both of my legs in February 2022 and the flight was booked in March. The purpose of booking business class was to have an opportunity to stretch my legs due to the surgery. The flight going and coming was so difficult for me because the seats were broken, I have video and pictures of this horrible flight and a report from my surgeon regarding the this. It is unfortunate that I will have to get a lawyer to get a refund and sue this airline. I have sent them correspondence regarding the incident as well as the Better Business Bureau and they refuse to respond.
After paying for business class, we were given anything but business. They used a rented plan from China that had no inflight entertainment, the seats were broken and besides that, we had a 15-hour layover in Dakar. The same problems existed on the return flight. The flight from New York to Baltimore was the worst, the flight attendance decided to have a personal conversation and I am guessing that because there were only three passengers in business class, that they did not have to give the emergency announcement and proceeded to carry on their personal conversation during the entire flight. Worst travel experience of my life!
First time in my life that i had a 5hrs delay with no agent to give us any explanation...We had a very bad experience with Air Senegal...while Senegal is a nice country to visit but the Air Sénégal airline is very bad in customer service...
normal business seats with sufficient leg room. good food. no entertainment whatsoever
Very comfortable flat bed. Perfect for overnight sleeping. Interesting that a dozen wheel chairs were provided to the elderly that have been walking teh whole evening only for them to board eaely. Made a joke that HC408 stood fo handicapped.
Flat bed !!!! and even free wifi !!! offered in business class. Price was 50% of competition. I came from ABJ and price was the same. Had phantastic fresh ornage juice for breakfast. All flights over the atlantic are like that. The rechecking of luggage and waiting time to go in same plane to BWI was a bit of a pain. Might make more sense to continue travel directly in JFK. For example we arrived early at 6 am in JFK but continuation at 9am and security only opens at 7.30am
The service was terrible. We weren’t allowed to take water on the flight and the drinks were offered only at the end of the meal. When we used the button to call the flight attendants, they never showed up and when my daughter’s drink was spilled due to turbulences, she asked for something to clean her pants at least 4 times and eventually they gave her a tissue. The flight attendants were rude and overall the flight was terrible!
Good but your male staff should be more appreciative of customers. After all you are making a lot of monies from Nigerians.
Delays with no communication. Broken business class seat and no one seems to care or help.
Adequate. Served our purpose of getting there safely. Nothing to rave about. Decent value for the amount paid
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Very uncomfortable chair. Customer service probably one of the worst I have experienced. The AC dis not work, kept us on the plane for over an hour with no water and air condition
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Customer service probably one of the worst I have experienced.
I lost my connection flight from Casablanca to Marrakech because we arrived late to Casablanca. I had to rent a car to continue my trip . I need refunds
The plane was new, clean and nice. The crew was very attentive and pleasant. The food wasn’t great, though - even in business class…
Everything could have been better. Check-in was the worst. Staff was extremely slow for checking in. They were easily spending 10-15 minutes for every passenger. I almost missed my flight because there was huge line at Immigration also.