Find cheap flights from Seoul to the United States

Pros: "Good service"

Pros: "Lots of Leg room"

Pros: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."

Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."

Pros: "Everything. Was just outstanding."
Cons: "No complaints"

Pros: "The food was good. Seats were as comfortable as any flight is."
Cons: "There were no diet soft drinks available on the flight."

Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."

Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"

Pros: "There was more leg room than most airlines, friendly staff, and good movies and food selection."

Pros: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Cons: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."

Cons: "Seat was too hard"

Pros: "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
Cons: "11 hour flight! Can't do much about that"

Pros: "I love flying jal"
Cons: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"

Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"

Pros: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."

Pros: "Always a good crew .. they go out of their way to make sure you are comfortable."

Cons: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."

Pros: "Everything was perfect! Thank you for a great experience!"

Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."

Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"

Pros: "I like everything about my flight"
Cons: "There was nothing to dislike"

Pros: "JAL ' service is nice."
Cons: "I didn't like MSG in food."

Pros: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Cons: "Nothing really."

Pros: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Cons: "getting off"

Pros: "excellent food,comfortable, easy check in process"
Cons: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"

Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."

Pros: "Best R/T I have had, service to food to cleanliness."

Pros: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Cons: "Long, long flight, not much leg room."

Pros: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"

Pros: "SERVICE was amazing and everything was very smooth"

Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"

Pros: "Clean and comfortable."
Cons: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."

Pros: "The crew's attention to detail, service."
Cons: "Sort of bumpy flight."

Pros: "Customer service is great."

Pros: "Great 12hr flight"
Cons: "Loved everything!!"

Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."

Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"

Pros: "It was perfect!"

Cons: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."

Pros: "Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic."
Cons: "What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again."

Pros: "Service N crew n entertainment."

Pros: "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"

Pros: "Noting"
Cons: "We had a last minute flight change to extend my business stay in Asia. Our firm contacted JAL on 3/1 to extend the return date from 3/3 to 3/8. We were told that it was done and just call back on 3/7 to confirm flight. When we called back on 3/7, they said the flight was never rescheduled and could not find a voice recording of the request. Despite our offering of evidence of our other ticket from Osaka to TPE (3/3-3/8 round trip) showing that it was not a no-show, and we have phone records of calling JAL on 3/1. Nevertheless, their customer care center in CHINA was firm that it cannot be done. The money has been wasted. Ridiculous service for a 3,500 business class ticket."

Pros: "Very polite and fast service, international Languages"
Cons: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."

Cons: "Old entertainment system, terrible food"

Cons: "Screen was small and movies start at certain times."

Pros: "Everything was great!"
Cons: "All was great!"

Pros: "Everything about the flight was good."

Pros: "I will not be flying with this airline again. Korean airlines are the way to go."

Cons: "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"

Cons: "A normal flight with good service but at a really good price. I fly 15 or more times a year and would definitely do this one again."

Pros: "Asiana crew was very cooperative and helping. The were fast and always bringing water and juice to passengers in 9.5 hrs flight. they were thorough in takeoff and landing preparedness."

Pros: "The crew was attentive and kind. The food inflight is pretty good for airline food! We were able to check two pieces of checked baggage per passenger, no problem (to/from USA)."
Cons: "Boarding from SEA is organized with designated lanes for various rows, but boarding elsewhere, there was no protocol for when to line up."

Pros: "Nothing"
Cons: "Rude flight attendant. Disgusting!"

Pros: "Crew was nice, made sure they knew I was a vegetarian, gave me a snack that I missed when asleep."
Cons: "Seats on the Dreamliner are very hard."

Cons: "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."

Pros: "The food service, how nice the aircrew is."
Cons: "N/A"

Cons: "No vegetarian food I’d you didn’t pre-order 24 hours in advance. I couldn’t check in online so preorder not an option. Boarding started late on both flights"

Pros: "Friendly staff."
Cons: "Dirty tray table. Poor audio quality. Tight legroom. Overly warm cabin."

Pros: "Their customer service and food"
Cons: "None"

Cons: "Very limited selection that repeats over both segments"

Pros: "We were able to check in and board the plane on time. Im fully satisfied."
Cons: "The food isnt good."

Pros: "Everything"
Cons: "No enough fruit to eat."

Pros: "Loved the service and comfort, food was exceptional for an airline."
Cons: "Suggest a better selection of movies and tv shows."

Pros: "I do like the Asiana airlines, they do arrive and depart as planned and they have a decent selection of food good service from the flight attendants. Pretty much, overall good experience in the plane"
Cons: "I personally can't say I didn't like anything in the Asiana airlines. overall it's been a great experience"

Pros: "Nice and very good excellent"

Pros: "2 free checked bags."
Cons: "Old, uncomfortable seats. No in-seat power. Weak entertainment options on tiny screens. 3-4-3 configuration means no seat is a good seat. No legroom. I hated my experience on thus airline and will work to avoid on future trips to Asia. Paid $200 for two bulkhead (NOT exit row seats) and flight attendants hassled me about where I kept my carry-on tote bag. Avoid, avoid, avoid."

Pros: "comfortable and simple, friendly staff and no hassles"
Cons: "options on food and drinks limited movies to select limited options and nothing exciting for my taste"

Pros: "Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay."
Cons: "Sat on the plane for over 1 hour waiting for connecting flight."

Cons: "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."

Pros: "Service"
Cons: "Nothing"

Cons: "Smalll old fuzzy tv with no options"

Cons: "Disorganized boarding. Seats need new foam."

Pros: "The service, foods"
Cons: "The servers were very nice. They were always willing to help with all passion. The foods on board were decent. I love it how they had Korean traditional foods and American foods for the choice! I had 2 free bags checked with 22kg for each which satisfied me. Also I brought 2 small carry on bags. The only thing is the English of some servers were not really good. Sometimes they didn't understand what customers said. But I think it is just fine"

Pros: "Entertainment was okay"
Cons: "On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did."

Cons: "It was very hot in the cabin. We were told that it was airline policy to keep the cabin that temperature. There is no way to adjust the temperature yourself. Also the chicken entrees should be avoided. If given the option chose the Korean meal."

Pros: "Very good service."
Cons: "The flight attendants took WAY too long to gather the food trays after the passengers had eaten. They should make many more trips throughout the journey serving water and juices."

Pros: "the seats were spacious considering it was economy."
Cons: "the kid next to me was awful, the crew was rude if you didn't speak korean, overall unpleasant experience."

Pros: "Entertainment and courteous crew"
Cons: "Food was OK not the best. Seats were very uncomfortable."

Pros: "We noticed we were seated together just before and they accommodated us at check-in and got us seats together. The food was good. They gave us nice little amenities (ear plugs, slippers, eye cover) and the food was good."

Pros: "Really nice staff; somewhat hard to understand their English."
Cons: "Seats were not real comfortable. Korean food selections were good but the American selections, not so good."

Pros: "They got the special meals right & most flight attendants were efficient."
Cons: "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."

Pros: "Service was great, English could be better"
Cons: "Video system outdated, not intuitive and failed to allow several movies to play."

Cons: "Due to problems loading luggage, and not really knowing what to do, my flight was delayed over three hours, made me miss my layover by fifteen minutes and get stuck in Korea, they provided me with another ticket, but since they didn't have another direct flight, they put me on another layover. My next flight with Asiana to the US from Korea encountered another problem and I was further delayed another two hours, with another two hour layover in LA. The cabin crew was friendly, but not very useful. They provided food, but no help. This is the worst Star Alliance airline I have ever flown. I will not be a returning customer."

Pros: "The leg room is very spacious and the staff are very friendly."

Pros: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Cons: "The plane got hot half-way through the flight."

Pros: "The crew was fantastic as always."
Cons: "It seemed like the air conditioning wasn't working so the flight was really warm and uncomfortable. I was trying to fan myself with the emergency exit handout. Also, the tv screens were really small, old, and didn't have a very good selection of movies."

Pros: "I ever eat like that delicious food in Air. Also bread and other small desert's was good. Just want to say Thank's"

Pros: "Everything nice service"
Cons: "None"

Pros: "The staff are nice and friendly and courteous. Food is pretty good too."

Pros: "The staff was kind and courteous. The meals were delicious. I appreciated the slippers, pillow and blanket. Boarding was very efficient. My trip was very comfortable, especially the leg room. I enjoyed the entertainment, especially the accupressure demonstrations."
Cons: "I can't think of anything I disliked."

Pros: "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
Cons: "I found that unlike my SEA to Seoul flight, the staff on this 9 hour flight only brought drinks around during meal time; or you had to specifically call a staff member to get a drink. I really appreciated the first flight staff that took care to bring drinks around more often without needing to call on them. They seem very stingy with carry on items. Other than that, it was a very pleasant experience."

Pros: "Flight is on time. Crew were great and love that they offer free tour when you have long lay over."

Pros: "Staff was friendly"
Cons: "The meal selection and seats are not comfortable. It would be nice to have wifi and phone chargers on all flights"

Pros: "Excellent customer service"

Cons: "Asiana Airline allowed a drunken passenger sit next to me. Everyone can smell and knew that he is drunken. The 1st thing he did after sitting was drinking alcohol from his pocket. Yes, one of the staff came to him and got the drink from him. But, he talked me for about 4hours nonstop and made me uncomfortable at all. Other passengers around me saw him because he talked too loud. I expected that they would offer me another sit and left him alone. During 10 hrs flight, I had 2 Tylenol capsules because of the smell of the alcohol from him. It was REALLY hard time for me to sit next to him during 10 hrs. DO NOT ALLOW A DRUNKEN PERSON TO GET ON A PLAIN FOR OTHERS."

Pros: "Enough space for feet, kind crew members, good food, free alcoholic beverages."
Cons: "Air system got very cold over several hours during the flight. Experienced by myself and my traveling partner. There was also a huge gap of several hours when it seemed no staff came by for drinks, but there might be a chance that I just missed it. Also the display screen kept coming on, alone by just accidentally striking the switches on the armrest when moving. Not the best design, if this keeps happening."

Pros: "flights both ways were on time."
Cons: "Had to pick up our own wheel chair at baggage claim instead of at the gate."

Pros: "Crew, food, boarding"
Cons: "There was no electrical outlet or USB port to charge electronic devices. The entertainment system was not working properly. Some movies were working and other did not work at all."

Cons: "Suggest online check-in providing change seat options"

Pros: "The crew were busy but very attentive"
Cons: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."

Pros: "Crew was very nice and did what they could."
Cons: "Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat."

Cons: "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."

Cons: "It was a long delay, about an hour. The airline kept silence until too late. They gave us a blanket, some refreshments and where to have breakfast. Those who made a fuss were taken to hotel. Many others stayed at the airport and had a terrible night."

Pros: "Nothing much. Travelling in economy class for long flights is always a miserable experience. I can't afford to fly business and I am compelled to travel due to personal reasons"
Cons: "With the new security rules for flights to the US, they took my water bottle at the gate during boarding. I was dehydrated during the whole flight. The small cup of water they give during the flight is not enough for me."

Pros: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Cons: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."

Pros: "We boarded on time. Again, cabin crew was nice, courteous, and professional. Flight was not full- therefore, no passenger present next to me. Did not eat either meal- therefore, can not vouch for them; however, did have a cup of noodles. Again, the variety of music was nice."
Cons: "Again, airport crew leaves a lot to be desired."

Pros: "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
Cons: "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."

Pros: "Nothing"
Cons: "Everything"

Pros: "The crew is bilingual and they work and move fast"
Cons: "Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat."

Cons: "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"

Pros: "Services"
Cons: "Limited help in assisting passengers who missed the connection"

Pros: "Overall is good."

Cons: "Very delayed"

Cons: "It's not pleasant traveling in economy which is true for all airlines now a days."

Cons: "Food was good but could be better. Healthier, purer"

Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"

Pros: "Excellent services! With mileage credit, seat selection, on time departure, baggage allowance, food, wine entertainment and more, why taking budget airlines again? Truly a wonderful experience for this family trip!"

Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"

Pros: "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"

Pros: "American pilots"
Cons: "Food"

Pros: "The business class seating is all lay flat and all seats are isle seats."
Cons: "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."

Pros: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Cons: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."

Pros: "The chair size. The movie"
Cons: "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."

Pros: "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."

Pros: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Cons: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."

Pros: "The pilot kept us informed. The food was good. The Moon Cake provided to help us celebrate, even though we were traveling, was an added example of why Cathay Pacific is the standard that everyone else is trying to emulate in Tourist class. The L.A.-based cabin crew provided outstanding service throughout the flight. The in-flight service manager made me believe she cared about the quality of the service in the back, which was outstanding. It was as good as a full, 13-hour flight could be. Even the in-seat entertainment was outstanding and reliable."
Cons: "The boarding process in Hong Kong was terrible. It was absolute chaos. If it had not been for then complete turn around after we were on the plane, it would have been the beginning of the flight from hell."

Pros: "It got me home."
Cons: "The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude."

Pros: "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
Cons: "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."

Pros: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Cons: "Just join its Marco Polo club and see for yourself."

Cons: "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."

Pros: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
Cons: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."

Cons: "my luggage didn't go with me"

Cons: "Pilots apparently forgot the seatbelt sign pretty much the entire flight. Flight attendants were trying to get people to stay seated until it became clear the light was never going off. Literally 1/2 the flight people were just wandering around and the attendants gave up. Seriously guys, on a 10+ hour flight, that's not cool."

Pros: "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
Cons: "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."

Cons: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."

Pros: "Nice flight attendants"
Cons: "Terrible customer service"

Pros: "Food was very good"
Cons: "We did on line check in 1 1/2 days before and couldn't get two seats together"

Cons: "More drink and food choices."

Pros: "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
Cons: "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"

Pros: "Nothing"

Pros: "Food was hot, tasty and nutritious. This time, the crew didn't make faces or roll their eyes when I asked for a snack and the service co-ordinator was visible the entire flight making notes and checking on people."
Cons: "Cramped in cattle class but that's not Cathays fault. I need to earn more to fly comfortably"

Cons: "Delay delay delay !!! And nothing served. Not even a cup of water"

Pros: "Flight was good, seat was comfy."
Cons: "I did not like that food trays were left at our seats for over an hour after we were done eating. People who had special meals had trays at their seats for well over 90 minutes after they were done eating. Many people were upset with that. They offered more coffee and did other things before picking up trays. It was especially uncomfortable for people who had toddlers with them. People started getting up and bringing their trays to the staff. And the staff seemed annoyed, but I feel passengers had a right to be upset."

Pros: "i liked that there was a larger variety of food to choose from and the traditional hong kong style fish was amazing. the seasons greetings cookie was good too. the crew was good in trying to help everyone on board."
Cons: "there was a layover which cathay pacific did not account for as this layover was too short and resulted in me having to take a later flight. that was a real inconvenience which delayed my arrival time in los angeles. that was one of the major tick off during this part of the trip"

Pros: "Service was excellent."

Pros: "Everything."
Cons: "Just a long flight. But that's not in anyone's control. So no complaints."

Pros: "On time, very efficient and polite crew, excellent landing - cheers to the pilots"
Cons: "Food taste awful Too few toilets mile long walk to the gate"

Cons: "very very poor comfort with too less leg space or seat space. only athletic body types can fit into those seats. Indian vegetarian meal (especially jasmine rice) is horrible."

Pros: "Smooth flight"

Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"

Cons: "We weren't alerted there was a chance of delays. Over two hours late."

Pros: "Excellent crew and clean aircraft"

Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"

Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."

Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."

Pros: "The flight was very good, no complaints, good service and we flew on schedule"
Cons: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."

Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."

Cons: "I will avoid middle seat from now on"

Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"

Pros: "Everything went smoothly - very happy"

Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"

Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."

Pros: "Boarding is about the only thing I liked."
Cons: "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."

Pros: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Cons: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."

Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."

Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."

Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"

Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."

Pros: "Fast boarding"
Cons: "Seats are too crammed and uncomfortable."

Pros: "Great movie selection"
Cons: "All was great"

Pros: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"

Cons: "Delayed take off and waited for the bridgr"

Pros: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Cons: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."

Pros: "Being on time."

Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"

Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."

Pros: "All was quiet. It was an early flight. Nice offer of more snack choices than other airlines."
Cons: "Didn't understand why I had to wait until getting to the gate to have a seat assigned when I purchased tickets several months ago. Since I was in the last boarding group, Had to check in my bag since it was already full, had fragile stuff in there and hoping everything is ok. it is what it is. Not anyone's fault but disappointing to have to do when I didn't plan on checking in and going to pick up at the baggage claim. This is what i wanted to avoid in the first place. could have at least offered to let us pick them up as we deplaned and not baggage claim!"

Pros: "The temp"
Cons: "It was too hot."

Cons: "Horrible wait if nearly 30 minutes after landing"

Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"

Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"

Pros: "entertainment services"
Cons: "legroom"

Pros: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Cons: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."

Pros: "Excellent video selection, Sweetwater 420, cookies were good. Landed 20 minutes early."
Cons: "Boarded 20 minutes late. Very very cold. Bathroom horribly disgusting. Coffee too cold."

Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""

Pros: "same"
Cons: "same"

Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"

Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."

Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"

Pros: "I liked the free in-flight entertainment - movies, music, HBO, etc. That was very nice and helped the flight fly by"

Cons: "They should have separate lanes on boarding like United. Then people can line up in the appropriate group."

Pros: "Some entertaining choices but not all clear which ones were in my flight"
Cons: "The food I wanted had sold out by the time I ordered it"

Cons: "I did not like being assigned to a seat that did not recline at all and was given no up front warning so it was a very unwelcome surprise at the start of my 6+ hour flight."

Cons: "Spent 90 minutes on the plane before it even took off."

Pros: "The flight attendants were friendly and efficient."
Cons: "The flight was over two hours late because of winds in San Francisco."

Cons: "I got very cold during the flight, the ac was so cold that I had to stay in my winter jacket and a hood."

Pros: "Have not flown Delta for some time and was very impressed. Definitely would fly again."

Pros: "Boarding was smooth. Service was friendly."

Pros: "Kinda odd flying backwards...."
Cons: "Onboard entertaiment and food was just awful. UAE's version of Ryanair."

Pros: "The crew was very good and made overall ambience very friendly"
Cons: "The seat alloted to me wasn’t comfortable neither pushing it behind was a struggle left me with pain in my shoulders"

Pros: "The movie selection was decent"
Cons: "They failed to informed me that passangers have to report to the gate one full hour before direct flights to the US from Abu-Dhabi in order to clear US customs and border security which happens there prior to your flight (which is the only place in the world that this happens.) I arrived at the Airport 2.5 hours before my flight and reported to my gate 45 minutes before my flight and was not allowed through. They then were extremely rude to me when I was in the process of finding a new connection and made me buy a brand new ticket for the following morning as the penalties for rescheduling would cost more than buying a new ticket which was 1200 USD!! They insisted that this warning was on their web site and would have been on my ticket had I got it from their website. Since I purchased my ticket from Kayak.com, that was my own problem. They then showed me a warning label on the baggage claim slip that they gave me at check in but this was only in Arabic with NO ENGLISH translation provided. More importantly the representative who checked me in to my flight never told me about needing to be at the gate 1 hr before the flight. Throughout this whole process they were unapologetic, unsympathetic and rude. I met two other people that same day who had the same problem one of these passangers arrived at the gate 1.5 hrs before her flight and still could not get to her flight in time because of the inefficient customs and immigration process that the Emarati's have in place in an attempt to mimic our process in the US. This is a very bad policy which only Etihad does. If you fly through Dubai with Emirates they do not require this nonsense. The Etihad staff were rude, unhelpful, unapologetic and inefficient. Never fly from Abu-Dhabi to the US with Etihad. On the flight, as the plane came to a stop at the end of the runway but still needed to taxi in to the gate, people started getting up. Instead of calmly explaining to people what was going on, one of the stewardesses waved it off and said well when we start moving again or if something happened they will just DIE then! This was not the only occasion I was disgusted by the staff. I woke up on the flight and couldn't find my glasses and the response of one of the stewardesses was "can you ask someone else to help you, I am on my way to take a nap and if I stop to help you I want get my full rest." This airline is one of the worst in the world if not the worst. I will never fly with them again and I am considering sending these stories to a NEWS network to raise awareness on this issue. Their staff don't care. They seem to be overworked and burned out. They only get one day off when flying to New York and back when by law they are required two. This shows that they are abusive to their staff which then leads their staff to have have horrible customer service."

Pros: "Goodbye excellent"
Cons: "Thé cancelled m'y ticket. When I reach Séoul air port they have to call tout airseychelles.com and rebook ticket do I have to run With air hôtesse to the plane to catch it.lots of stress"

Cons: "Nothing"

Pros: "Seats, Configuration, food and beverage music selection"
Cons: "Boarding process as they could not issue our connecting flight ticket lost luggage movie selection limited"

Pros: "Accurate. Take off was smooth. Crew were sooo kind. Boarding was fast. New computer was fantastic. New movies ."
Cons: "1. Seats were really narrow. 2. Although my first plane from Seoul to Abu Dhabi was for 10 hours but only one meal served and it was omlette with sausage And at the beginning a small toast sandwich served. This indeed very strange because everytime I flied with Etihad you serve 2 meals one of them is meat or chicken with rice. I was really starving until the next glight because when we left Incheon airport it was 12.55am and most restaurants were closed. Please try to solve this issue"

Pros: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Cons: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."

Pros: "The staff for our flight were all extremely friendly and accommodating. They came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated. I was lucky enough on this flight to have a row to myself so I could spread out."

Cons: "I got violently ill after getting off the flight. The only food I had in the last 24 hours had been from Etihad. I threw up for two days straight."

Pros: "The flight was well managed. The cabin crew were really patient and helpful."
Cons: "The transit and security check at Abu Dhabi airport was horrible. The security check was conducted manually and there was an unnecessary bottleneck that was created."

Pros: "the journey, staff and overall experience"
Cons: "nil"

Pros: "Just my seat. Which has more leg space."
Cons: "Food and I had to call them numerous times to give me something to eat because I was starving. For such a long flight they only had pop corns for snack. I missed my first served meal because I was sleeping for second one they didn't bother to ask me. When I asked for it I was given a cold sandwich."

Pros: "Na"
Cons: "Na"

Pros: "Nothing to like."
Cons: "The check-in cashier was very rude. maybe she should retake the course in hospitality. Again, it was operates by AA so what should I expect?"

Cons: "Can improve quality of pure Veg food and give them more option so that they can travel conveniently"

Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."

Cons: "we had a layover for about 7 hours. The airport was cold. But the departure lounge was extremely cold, very uncomfortable. Even wearing a hooded jacket, I was very cold and my hands were numb. And we waited about 3 hours in the departure area."

Pros: "Aircraft fleet and airport is good. Good infrastructure."
Cons: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"

Pros: "nice plane"
Cons: "The gate was closed. people sitting on floor"

Cons: "Cabin crew was not responsive to our simple needs for glass of water or serving specific meals we had ordered(JVML). after lots of discussion they found the proper meals for us."

Pros: "On time departure n arrival"
Cons: "They should include better meal plan. 13 hrs flight they should include three main course. Poor meal plan, my sugar went down n my wife rushed to the pantry n brought some orange juice. I requested Hindu meal, MEl-AUH no rice only 4 pcs of chicken n some vegetable. Same way AUH-NYK no rice. AUH -Nyk second meal only vegetable.It was horrible"

Pros: "Comfortable Seats in the A380! The entertainment system is very modern with large screens and good selection."
Cons: "The USB ports did not work charging phones."

Pros: "The pillow that cradles your head and neck! I've flown with many international airlines over 20+ years and Etihad is now my number one choice. It seems to really think about passengers' comfort. I also enjoyed watching documentaries on fashion designer Michael Kors and singer David Bowie."
Cons: "Flight attendants were polite but one told me, "You should put the tray up." I suppose she was thinking in French, where people say "il faut faire…" To an English speaker "you should" doesn't sound soft. I think the flight attendant wasn't aware of the nuance in English. Everything else about her was courteous, and everything else on the flight went smoothly. I would recommend Etihad to anyone."

Pros: "Service food n flight intirier"

Cons: "Your airline lost my baggage. I missed my connecting flight in Paris to Bordeaux and had to pay 200 euros to get another flight. I am very disappointed"

Pros: "Staff were helpful and friendly."
Cons: "Some people stood near the bathrooms talking for a quite a long time and it might have been nice if the staff had asked them to sit down to keep the corridor clear and to keep the noise down. Overall this was not a big deal."

Cons: "They didn't let me change any seats. I wasn't able to select my own seat to begin with when checking in. When I told the crew that I had recently had a surgery, no one really made any effort to actually find me a better seat. They didn't even get back to me."

Pros: "One of the best experiences I have had. The plane was well appointed with large restrooms. The crew was very attentive and the flight was very smooth. Touch down was effortless. I would fly Ethiad again whenever possible."

Cons: "there are bed bugs in the seat which has caused serious problem in my back (this is not expected and crew does not even basic medicine, i have to bear the pain till i reach the home. Also the entertainment is not updated which is 2 months older and not updates since."

Pros: "Nothing."
Cons: "Food was tasteless and uninspired. There is no place to request meal when checking in. I wanted to change mine from LVML to AVML because the quality of food on my onward trip was terrible. Sadly, you do not provide that option on your website and my call to Etihad did not do the trick. Same shabby food. Plane was more full than in my onward trip - smelly people, loud kids that prevent sleeping, narrow seats with poor leg room. Will NEVER fly Etihad again. I will happily pay more for one of the better airlines. And I will avoid flying through the middle east - many of your patrons do not understand the value of deodorants or lifting the seat up to use the toilet. Ugh!"

Cons: "Horrible food plan. We were served an entire dinner 2 hours before landing in New York and mind you it was morning in New York. Instead of serving breakfast, we were given dinner which was again horrible. Worst food plan ever!"

Pros: "There is no single thing to like. Flight is delayed rudiculously and the seating is pathetic. Not a single penny worth for the money we spent.. Etihad sucks.."
Cons: "There is no single thing to like. Flight is delayed rudiculously and the seating is pathetic. Not a single penny worth for the money we spent.. Etihad sucks.."

Cons: "this does not necessarily reflect in the airline, other than the fact the staff could really not do anything for me in Abu dhabi: the eithad staff handed me an email and told me i had to inform them that way. no designated lost and found, the local police were utterly unhelpful"

Cons: "It was jetairways operated by ethihad..No mobile port or charging facility in the multimedia device."

Pros: "I had a great experience all around. Looking forward to flying Ethiad again soon"

Cons: "in the middle row the seats and leg rest and not aligned so I ended up with a seat with poor leg room. my companion had twice as much leg room for same seat."

Pros: "NOTHING"
Cons: "We booked in Etihad for International travel and we were asked to travel in American airlines. No food was served in that five and half hour flight"

Pros: "Everything"
Cons: "Nil"

Pros: "Nothing"

Pros: "nothing in particular"
Cons: "I asked for better seats because my feet swelled up on the last flight and they told me nothing was available and they could not help me. i thought that was crazy and obscured !"

Cons: "I have connected flight ti India but jet blue crew member give me boding pass until JFK. and told me i can't find connect flight and i have to pick up my two 50 pounds bags pick up and take it to ethiad airways terminal. so i have to spend $10 for tolly and i have to hire person to drop my bags on ethihad terminal. suppose to jet blue directly transfer my bags to ethihad and i got my bags on final destination ."

Pros: "1. Food is good. 2. Seat comfort is okay. 3. US immigration at Abu Dhabi... this helps and saves time after reaching to US."
Cons: "1. The flight timings are little odd, but most of the flights going to US are at almost same time, so little to help. Flight takes off at 4.20 am from Mumbai. Its 3 hours flight and peak time to sleep since you are awake for most of the night time on Airport. If you sleep, and miss dinner, you have to wait long for another food since there is overlay of 4 hours @ Abu Dhabi. Also there is only one snacks center after US immigration center, so not much options to eat. Another problem is, flight from JFK to LA is 6 hours flight (JetBlue) and they do not serve food. They have less options to eat and its all chargeable. I was not feeling very hungry at JFK so did not have anything on Airport, thinking that there will be food in flight... but my guess was wrong. Better to eat something either in flight or before taking flight because it reach to LA at 10.00pm and you come out by 11.00pm outside the airport. Just a tip for whoever not aware. :) 2. The crew member (young boy) in my flight (Date: 13-Jan-2016) EY 101 was not having god body language. Not good hospitality and each time he was serving food as if he is doing a great favor. I would say, if you are not interested in this kind of jobs, please look for some other job but don't let down your Airlines reputation."

Cons: "we came on jet airways from abu dhabi. jet room was worst than domestic flights. i do not how i survived for 15 hours flight."

Pros: "I changed my food choice so it was better"
Cons: "I changed my food to non veg instead of vegetarian ok"

Pros: "I was on a flight from Paris to NYC yesterday Jan10 -EY3026 or AA121 - that was canceled without a reason with no prior alerts. On top of it the bags are missing till now. This has been the worst experience I have had so far on any flight."

Pros: "Very clean, bathrooms kept up for the long 15 hour flight."
Cons: "The food menu listed three options, one was vegetarian. When the cart came around, there were no vegetarian meals left. Instead of apologizing, as these things happen, the flight attendant told my traveling partner and I that we should have specified for a special meal, that vegetarian was special (even though it was offered on the menu as a regular choice). She was incredulous that we would not eat meat, stating that they had plenty of chicken and fish options, as if my vegetarianism was a fad or I was a child. Instead of simply apologizing for the gaff and offering us something else, she seemed put off and bothered that we wouldn't accept a meat tray. Also, this was the smallest leg room and personal space I've ever had on such a long flight."

Cons: "Rude air-hostess. When I asked for whatever in the break area, she pointed me to a bottle of water and a plastic cup. Not the service I expect. No vegetarian food on board? When most of your customers are vegetarians? Flight didn't have a USB charging port."

Pros: "Good aircraft and excellent entertainment system. Food was quite good."
Cons: "Not sure if the duration of the flight got to the attendants, but they were just not interested. They were unresponsive and rude."

Pros: "Cabin crew, cabin seats and equipment, lavatories excellent!"
Cons: "1. Check-in process highly inefficient - unable to check-in via website prior to flight to obtain boarding pass - Kiosk at airport unable to recognize my reservation confirmation number. Thus, was unable to check-in at kiosk. - Was forced to wait in line with other passengers who planned to submit luggage even though I only had carry-on baggage, which extended this waiting period in this line. - This occured both on my outbound and inbound flights 2. Consideration should be given to an expedited check-in line for those passengers who have carry-on baggage only. 3. Public announcement system in plane difficult to hear. 4. Delayed takeoff at Abu Dhabi approximately 3hours!! This was reported to be due to delay in US customs pre-clearance at Abu Dhabi. This seems to be a risky proposition given that boarded passengers are at risk for missing their connecting flights at the destination. 5. Signage at Abu Dhabi is quite poor. Difficult to determine which direction to proceed for connecting flights."