SHA - IAD
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Top airlines flying Shanghai Hongqiao Intl to Washington Dulles Intl
Scores according to KAYAK customer reviews
Pros: "Excellent cabin crew."
Cons: "No in-flight entertainment, economy seats are narrow."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Cons: "Movie catalog needs to be expanded"
Cons: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Pros: "The flight attendants were so nice and the food was really good."
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "Service was excellent. Crew did not accept tip. Food could be better."
Pros: "Excellent service."
Pros: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Cons: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Pros: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Cons: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Pros: "Comfort was good"
Cons: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
Cons: "The food was not as good as in my previous flights."
Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."
Pros: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Pros: "They came around often to see if we needed water or anything. Food was good."
Cons: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
Pros: "more new movies will be better"
Pros: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Pros: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Cons: "Can't think of one thing."
Cons: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Pros: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Pros: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Cons: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Cons: "Not much of a choice when it came to films"
Cons: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Pros: "Ample legroom and there is a good selection of food."
Cons: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
Pros: "Friendly and accommodating crew"
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Pros: "Great flight"
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Cons: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Cons: "Could not fall asleep as the chair would not recline enough"
Pros: "Flight was great."
Cons: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Pros: "Great service, I'd definitely fly again."
Cons: "Wifi should be free"
Pros: "ANA service is always great. Always my first choice."
Cons: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"
Pros: "Great star wars vessel. Very attentive staffs and flight attendants."
Pros: "Food is good."
Cons: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Pros: "Sometimes the flights are half-empty, meaning you can get a full row to yourself if you're lucky."
Cons: "The seats were very cramped for an international flight and half of the foot space was taken up by an installed box of sorts. The "foot rest" also dug into my upper shins the entire flight (I had it in the upright position, but I have long legs). The food was really bad, basically inedible. Not just on this flight but on all the Air China flights I've been on, and both food options are usually identical other than the option between fake chicken or fake beef or seafood. The flight is super structured (referring to my 13-hour flight), that you're not allowed to sleep when you want because they have such a regimented schedule of when to turn on/off the lights, etc. On multiple occasions the flight attendants have turned off my tv monitor while I'm in the middle of a movie just because it appeared I was sleeping. With my 1 hr layover in Beijing that ended up being less than 10 minutes due to a delay, I made the rush through security quick enough, but my bags did not and needed to be shipped to me a day later at my destination. Air China purposefully schedules flights with such short layovers, putting customers' travel at risk. Not a major issue, but the crew surprisingly also had pretty limited English on the Beijing-Washington DC flight. For connecting flights, I have no expectation of English language ability, because it doesn't involve travel to an English-speaking country. However, if you're flying to the US, you should expect to communicate in English well, at least one of the cabin crew."
Pros: "The crew was outstanding."
Pros: "In-flight entertainment was pretty good - I watched 2 movies and a couple nature documentaries. Food was decent."
Cons: "Seats are horribly uncomfortable especially for a tall person. The "C" shape plus the headrest jutting out so far make it impossible to get comfortable enough to fall asleep and there is very little leg room. I had finally drifted off when my friend poked me awake because they were serving dinner even though there were about 4 hours left in the flight. I was half asleep and had no appetite so I ended up giving them the whole tray back. There was also a shrill toddler several rows ahead of us who was yapping loudly for the entire second half of the flight. I obviously understand that children will be children and it was a long flight, but would have been nice if staff had asked the parents to try to quiet him down as they were not attempting to do so at all. Finally, our bags did not make it onto the next flight in time."
Cons: "Meals need to be improved"
Pros: "It took me home."
Cons: "Mediocre food, obnoxiously long boarding and decent process, dated plane, limited leg room compared to competitor flights, apathetic attitude of staff and depressing mood on board."
Pros: "Food was okay but nice to have a small snack in between the 2 meals; felt a bit hungry from Washington Dulles flight to Beijing."
Cons: "The problem is the time Air China to make the connection flight. It only allows one and half hour from the flight from Hong Kong to Beijing and the latter to Washington Dulles. When the plane touched down in Beijing, it took over half an hour just to taxi to the gate. I have to run literally from the gate to the immigration and to TSA. I had also cut the line to get to the front so I don't missed the connecting flight. There were people screamed and yelled about our action (I Have 2 other couples under the same situation and don't want to miss their flight). But I finally made the security understand that we were told by Air China (with the red Air China round sticker) that we should cut the line to get to our plane. This is second time happened to me and Air China won't wait to close its gate when departure time arrives. I am not sure what will happen if I miss the connection. I stranded one night in Beijing with Continental couple years ago because of typhoon and was told the airline is not required to do anything for you because of weather related. But the connection issue needs to be addressed as I am sure some of my fellow passengers had missed their connecting flight yesterday. For now, I will stay away from Beijing connection ( ie no more Air China) until the latter makes some realistic adjustment to its connecting schedule. This is not difficult but they need to be aware and lessen stress to its customers. Beijing airport authority needs better facility with properly trained personnel to facilitate the transfer process. I had used Tokyo and Seoul with so much ease. Beijing needs to get up"
Pros: "Staff was pretty nice. Meals were decent for airline food. Movies and tv show selections were good. During our very short layover in Beijing (1 hour) they helped us find our next flight with ease. Gave wine with dinner and beer the entire time. Even when I slept through meals they tried to find something for me to eat."
Cons: "Meal options could be better."
Cons: "Flying from iad,pek,mnl Air China lost our luggage and we get the next day at the air port. From mnl,pek,iad our luggage made it all the way.Our experience of customer service was not Good from pek to iAd."
Cons: "Play flight attendants horrible food movie selection very poor"
Pros: "Crew very nice. Take off on time both times. I liked the movies and games, kept me entertained for 13 hours. The Air China plains, used for domestic flights, don't have any entertainment, even during 3 hours flights. This I didn't like in China."
Cons: "The seats in both international flights were not confortable. The audio port on plane from China didn't work well I had to keep holding it at all times to be able to hear on both ears."
Cons: "Delayed and unorganized No veggie food options"
Pros: "Bargain price for a RT flight to Bangkok, good movies at a personal video device at the seat. Two ok meals on 14 hour flight to Beijing."
Cons: "Only one choice for red wine and it was pretty bad."
Pros: "Very good experience. Service is excellent."
Pros: "The aircraft crew was polite"
Cons: "The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China"
Pros: "Free wine"
Cons: "There’s no wifi, barely any english speaking movies, and the food is horrible. Will probably never fly air china again."
Cons: "Delayed flight, dirty restrooms"
Pros: "They had decent seats and food."
Cons: "Terrible. First flight was delayed, and there was no help in getting us on our connecting flight, so we missed it. They board us and just stand around for ages. Then we're told we must pick up our luggage and check back in which took approximately 2.5 hours for something that was not through a fault of our own. Then when we reached our second connecting flight, we were told Air China had given us a paper ticket (ie. worthless) instead of an electronic ticket. Do yourself a favor and take another airline."
Pros: "Food is not good for vegetarians,and they missed baggages both the way from and to USA-MUMBAI.. I called them for claim many times but they didn't pay yet.. I bought new bag for Rs- 9,500/- that also they missed on the way back home from Biejing to USA.."
Cons: "Food was not good for vegetarian.."
Pros: "crew and customer service were good, boarding was good"
Cons: "comfort minimal, food poor and entertainment below par"
Pros: "Cozy pillow, blanket, slippers, hot towel to freshen up, lots of water offered, announcements in english, friendly crew despite language barrier, great selection of audio & video entertainment, food was decent"
Cons: "Overuse of plastic cups"
Cons: "The layover time at Beijing airport was short but the airport is huge and takes a while to get through. I almost missed my connecting flight twice. When people fly Air China for connecting transfers, the attendants should provide guidance to passengers about ways to expedite this process. My bags weren’t delivered from Bangkok. It would have been nice if the airport attendants at my destination announced that before having passengers wait an hour for the bags to come out because it was evident they were aware beforehand."
Pros: "Meals were decent, Staff was VERY attentive, courteous and polite. Ride was very smooth. Didn't hear much from the pilots, which is ok!"
Cons: "The no-phone, no-internet rule is absurd. I could have really used some internet-for-purchase on a 13 hour flight. Some movies were only in Chinese with no subtitles and the games seemed to require a separate controller with X/Y buttons. Overall blah score entertainment. Announcements were too frequent an intrusive, especially when they're repeating the same thing 2 minutes apart. Also, the weird rules--shades must be up during takeoff, but must be down while we were in the air. Seat must be up during meal time. Learn to chill a little China Air."
Pros: "The staff was extremely polite, very accommodating, and willing to serve. The entire experience was overall very good and very contrary to what reviews said online. I would fly with them again in a heartbeat, far exceeded American standard airlines like Delta and American."
Pros: "Food was good, crew was courteous, comfortable seats."
Cons: "Some delays, touch screen was not working."
Pros: "Price was good."
Cons: "Crew was rude at times. Might be a cultural difference. Crew was more friendly and responsive to Chinese travelers."
Cons: "Food was terrible. Drinks are served room temperature without ice. Staff was rude. Tried multiple different televisions that barely worked. They will not let you have your phone on even on airplane mode for music or games, etc. Would not take again."
Pros: "I've read a lot of bad reviews of Air China. All my flights with them were excellent overall. They provided me with free transit hotels for over night layovers. The staff was friendly and courteous. The food is what you expect from any airline, mediocre. They offered a variety of multilingual movies, which I haven't seen with other airlines."
Cons: "Food could be better, but so could every airline's."
Pros: "Literally nothing about this flight was enjoyable"
Cons: "Paid for exit row. Was a woman with infant on lap in same row. Staff is extremely rude. Unhelpful. Plane not in good condition. Food is horrible."
Pros: "Direct flight, no layover , price ... you get what you pay for shitty service"
Cons: "staff was rude, food sucked, seats uncomfortable. luggage was lost, no contact, it has t been 3 days, customer no service does not pick up phone. i've tried reaching them at every number listed anywhere on web, phone not answered or straight to voice mail ...... very frustrating"
Pros: "One of the four flights gave us water bottles and hot towels"
Cons: "Delays outbound and inbound and airport staff did not do anything to help with rearranging connecting flights even though it was known that we would miss the scheduled connection, and it was a disorganized inefficient process in Beijing that took over 2 hours of standing in line and the hotel they arranged for required sharing rooms and a 20min shuttle ride and by that point there was only 3hrs left before check-in time."
Cons: "Small B737 air-craft Delays, delays, delays Cabin Temperature"
Pros: "I'm happy to be back in the U.S. safely. Thanks to the crew for their expertise!"
Cons: "Coming back to the U.S., the food was not prepared well; something was wrong with the noodles. The salad didn't taste good. The fruits were okay The flight attendant was supposed to help me with setting the entertainment, but she never came back."
Pros: "Everything (crew, food, entertainment) was great. I would definitely fly with Air China again."
Pros: "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
Cons: "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."
Pros: "Love watching movies"
Cons: "Super cold and hard to get around and to processed to the next flight"
Pros: "I got to USA! After 14 yrs overseas!"
Cons: "The crew was out there in space! I have to bring to her attention twice after serving a meal to the middle and aile passenger!!! At least! Pls! Can u smile! I feel that I was not welcome to the flight!!!"
Cons: "Reccomend better vegetarian options"
Pros: "I like the movie choice on my screen at the time. However, I think I just got lucky on this trip and was able to watch great movies while on a 14 hour trip."
Cons: "I didnt like the fact that after the first few hours of the flight, the bathroom on my side of the plane was unavailable for the rest of the flight. Something went wrong and it just stopped working."
Pros: "The hot flight attendants"
Cons: "The ugly"
Cons: "I lost one luggage and is still waiting for Air China finding it."
Pros: "Quick easy flight, service was great,"
Cons: "5 hours delay of boarding. No chairs to sit."
Cons: "Delayed for 6 hrs because mechanical issues. Then I missed my flight to San Francisco. Total delayed time was over 30hours."
Pros: "Everything was Overall satisfactory And a Great Thank You to the Crew"
Cons: "No complains"
Pros: "At least they told us before I left for the airport"
Cons: "Had to take the train."
Pros: "This crew was so much better than the crew that seved the flight from DC to Beijing on 6/14/2016."
Pros: "Very comfortable seat with a pillow and an excellent comforter. Slept 7 hours straight which is unusual for me. Clean restrooms. Food was ok."
Pros: "I liked that we look off and landed safely."
Cons: "Forget all my other complaints, all I will say is this. The stewardess was clipping her fingernails next to the food. The end."
Pros: "The fact I brought medical mask to protect me from everyone coughing and sneezing every minute of my miserable 14 hr flight and plenty of xanex to keep me sane enough to not punch someone in the face"
Cons: "Rude people, uncomfortable chairs, awful food. Sick people who should not have been let on the plane"