The service of this flight was wonderful, I love all of them
Everything is superb! But I lost my Red Hearted Shape RING in my Business Class Seat Flight JL067 2/27/22 S11. Hope they can find it and revert back to me soonest. Thank You JAL!
Pros: "Crew was very attentive. Plane was clean."
Cons: "Bigger water bottles?"
Pros: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Cons: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Pros: "Simple check in and boarding, right on time."
Pros: "Boarding very efficient."
Pros: "We were seated together as a family even though we were not able to reserved any seat"
Cons: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Pros: "The EMIRATES flight was nice. Japan airlines has good leg room."
Pros: "crew was professional, attentive and polite"
Pros: "Privacy of window side seat"
Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Pros: "Perfect in all aspects. Will use them again for all my flights."
Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Pros: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Cons: "Not applicable"
Pros: "i cancelled my flight and still have not got my money returned"
Cons: "I dont have my return but you take it right away"
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"
Pros: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
Pros: "Really nice crew, the flight was great."
Cons: "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
Pros: "Was spacious due to flight being in the middle of the week and tasty food."
Cons: "Wish there were food. Was hungry after long flight."
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"
Cons: "I wasn't able to pre-select my seat."
Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."
Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Pros: "This was the best flight I have ever been on. The crew was so friendly."
Cons: "Absolutely no complaints."
Pros: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Pros: "Food Service Crew actually cares about you"
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Pros: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Cons: "They every bad customer service, I never seen before"
Pros: "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
Cons: "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
Pros: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Pros: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Pros: "The crew and service."
Cons: "No entertainment. No snack either."
Pros: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Cons: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Pros: "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
Pros: "that it was actually flown by JAL not china southern"
Cons: "the confusion of having one company selling another's tickets makes finding the gate difficult."
Pros: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Pros: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Pros: "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
Cons: "I couldn't check in online without a JAL account."
Cons: "Again not enough to padding in seats"
Pros: "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
Cons: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Cons: "Movie catalog needs to be expanded"
Pros: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Cons: "Entertainment - didn't have to many movies I liked. Food was ok."
Pros: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Pros: "Food was amazingly good!"
Cons: "Movie selection was limited"
Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
Pros: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Cons: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Pros: "Service, Cleanliness and Overall Quality"
Cons: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side."
Pros: "Excellent service."
Pros: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Cons: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Pros: "Comfort was good"
Cons: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."
Pros: "Very good experience with ANA."
Pros: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Cons: "Can't think of one thing."
Cons: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"
Pros: "Food and entertainment is great."
Cons: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Cons: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Pros: "Ample legroom and there is a good selection of food."
Cons: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
Pros: "Friendly and accommodating crew"
Pros: "Very kind flight attendants with amazing service!"
Cons: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Pros: "The crew was very friendly and attentive. The food was generous and very good"
Cons: "There really wasn't anything I didn't like"
Pros: "Flight was great."
Cons: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Pros: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Cons: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Pros: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Pros: "The service, the plane and even the food were all top notch."
Pros: "Great service, I'd definitely fly again."
Cons: "Wifi should be free"
Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Pros: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Cons: "Not much all good"
Pros: "Great star wars vessel. Very attentive staffs and flight attendants."
Cons: "Limited movie and news programs"
Pros: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Cons: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Cons: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
Cons: "Flight was delayed for four hours. Missed connecting flight."
Pros: "Fast flight"
Pros: "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
Cons: "Can't think of anything negative."
BR sink is not properly draining! Oh my! Water is still in the sink from previous passenger.. gross!!!! No toilet seat paper. Too much trash everywhere.. aisle, tray is taking forever to pick up. Movies are too old- most of them. You should have movies for the past 5yrs only. Mix your food of western and middle east. Food that was served is too much for some passengers who are not so familiar with. Too spicy/smelly for me. One meal of this is enough for me… not the whole flight meals. Crews are so helpful and friendly! They are the best throughout my flight/travel experience. Good job!!! Please prioritize how keep your bathrooms clean! Thank you!
The luggage wasn't handled properly. My checked in luggage was damaged badly.
Qatar airways Customer service was terrible especially in Baghdad office! They were very unprofessional, helpless and very rude!
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
For 13 hour flight seats were slightly uncomfortable, not much room. Otherwise, everything else was excellent, food, cervice, entertainment, very pleasant.
Pros: "The seats were comfortable. The entertainment system was wonderful."
Cons: "The crew was disorganized."
Pros: "The crew was very friendly and helpful"
Cons: "Longer wifi time and faster connection"
Pros: "Yes very"
Pros: "Food, seat, entertainment"
Cons: "The staff though friendly was found to be unhelpful. I was literally carrying three bags and a toddler in my arms, and passed by at least three crew members. But none of them bothered helping me. Your measure of success is not just how well you treat your business class. That’s not being world class"
Pros: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Cons: "Handling flight delay"
Pros: "Crew was friendly."
Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"
Pros: "Plenty of beverage service and food was very good."
Cons: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Pros: "Leg room and cleanlness. Polite crew members"
Cons: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Pros: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Pros: "Very comfortable flight and helpful crew"
Cons: "food options exhausted pls tell ground catering to provide more food"
Pros: "Staff was courteous"
Cons: "My meal preference was not available."
Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Cons: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Cons: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Pros: "Air hostesses are classic.The plane very spacious ."
Cons: "Wait time to connect from Doha too longNo hotel accommodation."
Pros: "Good movies, comfortable seats"
Cons: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Cons: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Pros: "Excellent staff, good service."
Cons: "A Long. Trip"
Cons: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Cons: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Pros: "For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways."
Cons: "The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference."
Cons: "Catering and seating. They ran out of food and drinks"
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Pros: "The best service"
Cons: "Nothing bad to say"
Cons: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."
Cons: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Pros: "The crew was excellent."
Cons: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Pros: "Liked the entertainment options with a large movie catalog."
Cons: "Customer service by phone, boarding process, width of seats, speed of cabin service."
Pros: "The crew and the airline was a great experience."
Cons: "I wish there was more leg space between the seats."
Cons: "The luggage management system was terrible. We had to wait 2 extra hours for a single carry-on that we had to check in before our 15 hour flight. After a 24 hour journey, it is really inconsiderate to add extra hours to the journey. For luggage, I would give a 1, very poor rating for Qatar Air."
Pros: "Great flights. Lots of room in economy, which is needed for a 14 hour flight. Also excellent personal entertainment system in the seat. This was my first flight on Qatar airlines. I will definitely book on Qatar again."
Delayed departure. Made me have to pay more for parking and had to call out of work.
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Pros: "Yes, turned out perfect"
Cons: "Awesome accomodations, delta really cares about your needs. Thank you!"
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "Food was decent. Entertainment was decent."
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Cons: "Nothing, keep at it"
Cons: "Overall: pretty good."
Pros: "Food were bad. Out of air condition"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Cons: "The pilot was a Daredevil"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Cons: "You messed up my life with your poor service."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Best Delta flight so far."
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Cons: "Seats are very small."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Free drinks in Comfort+"
Pros: "I love the crew! They are so kind and helpful. Feel like been friends forever. And they have the hardest jobs in the world! Seats are comfortable love the Westin bedding and drink selection"
Cons: "They ran out of Port wine :("
Cons: "See above description"
Cons: "Cramped seats, poor food, inattentive flight attendants"
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "The in-flight service was good."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Pros: "On time"
Cons: "Very poor job . I had bad experiences."
Pros: "Excellent service . Good customer service"
Pros: "The best airline"
Cons: "My above head storage was occupied with airline stuff. They boarded a little late and there were no separate lines for front and back of the plane."
Pros: "Service ,food"
Cons: "Boarding take long time"
Pros: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Cons: "little delay in departure"
Pros: "crew and service are great."
Cons: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pros: "Food and crew amazing..I guess Turkish airline going to be best"
Pros: "Screens at each seat"
Cons: "Food was terrible, the WiFi wouldn’t work even at $15"
Pros: "Crew was fantastic and service was awesome"
Cons: "Business class seats are not very comfortable like Qatar or Emirates."
Pros: "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
Cons: "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
Pros: "As always Turkish Airlines has exceptional service"
Pros: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Pros: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Cons: "Nothing to dislike! My favorite airline."
Pros: "Friendliness of crew."
Cons: "Very bad seats."
Cons: "See volume issue from earlier."
Pros: "Friendly staff good food. Good selection of movies."
Cons: "Might just be a cultural thing but the boarding was a clusterfuck. Not really any order compared to flying out. Everyone just kind of lined up without any regard to the boarding groups."
Pros: "The crew was kind and the food was good, the birding process was quick and easy."
Cons: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Pros: "Food and service were good ,good entertainment"
Cons: "Seats were really uncomfortable ,there were problems with boarding ,good wasn't sufficient"
Pros: "Food and crew were excellent, price was good."
Cons: "Long layover was hard on me. No place to sleep while stuck all night at the airport."
Pros: "Good service during the flight."
Cons: "The check-in and the boarding processes at Istambul were the worst I remember by far. Airline staff members were careless and even mocking about passengers."
Pros: "Food, entertainment, crew were all great"
Cons: "Very cold in cabin"
Pros: "Boarding was timely. Would be helpful if you started lines by boarding group so there is some semblance of order."
Cons: "Overhead announcements were difficult to understand. Cabin Crew were inefficient in their service, going back and forth numerous times because they forgot this or that. There's no point requesting a special meal if you have dietary restrictions, because they don't seem to have a way of knowing you've made the request."
Pros: "Desserts were good. Food variety and options were good. Comfort/Entertainment on flight were exceptional. Timely take off and landing."
Cons: "The variety of food was nice, but the main coarses were below average-Dry chicken as well as over cooked pasta. Trash wasn't collected often enough. Flight crew were friendly enough, but I raved about last years Turkish Airlines flight, but this year it was just so-so and I'm not exactly sure why."
Pros: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Cons: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all. Seats had lesser room."
Pros: "Boarding ontime and hospital crew. I appreciate and big thanks to the transfer desk at Istanbul."
Cons: "I was about to loose my walker which I was supposed to receive when I get from the aircraft in Istanbul but the lady at the transfer desk helped me find it. After I bought the ticket it was offered 24 hours later at very much Lowe price ( 25%less than what I paid for). I contacted the Turkish airlines but they never give me any credit or compensation."
Cons: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
Pros: "The entire inflight experience was great from start to finish."
Cons: "I approached the Transfer Desk when there was no line and asked the person working if it was possible to switch to an exit row seat because of my height. The man helping me lied to my face and told me that he could not make the change because the flight was full. when I got on the plane, there were over two dozen empty seats. It was very clear that he just did not want to invest the few seconds it would take to address my concern, or give me a credible reason why he could not make the change."
Pros: "Friendly Cabin crew Entertainment was above average."
Cons: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Pros: "They were out of the chicken in meal even before they got to a quarter of people. They did neither had an option of vegetarian diet. So basically you cannot eat anything but the sandwiches if you don't eat beef."
Pros: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Cons: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Cons: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Pros: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Cons: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Pros: "Care and food on board were excellent."
Cons: "Boarding was late and was very confusing. No special area for business class. This was not true when we were going to Cairo from Istanbul. The lounge there is fabulous but because our flight was late we didn't have time to go to the lounge on return flight."
Cons: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Pros: "Food is always good."
Cons: "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
Pros: "Choice of in-flight entertainment was excellent."
Pros: "Same problem coming back, my flight IST to IAD missed because my my layover was only one hour, and when I got the desk of my connecting flight, I was not allowed to board, even though there were last few passengers were still moving to the plane. This time I had to spend another 8 hours on IST."
Cons: "I would have like quite a few things, but delays which were not uncontrollable ruined my whole trip"
Pros: "Great flight/airline, but boarding was a hot mess!"
Cons: "Overall, we had a great flight and will probably fly with the Turkish Airlines again. But boarding was an absolute mess: the "secure" gate area was tiny and way too small to accommodate all the people on the flight, and the temperature in that area of the terminal was blistering hot. Combined with an organization that was messy, let's just say that all of us were REAL happy when we finally boarded the plane."
Pros: "outstanding flight assistances, excellent food."
Pros: "The flight was smooth (good pilots) and the service was great."
Cons: "The space between seats."
Pros: "Very spacious, lots of room, on time. A nice experience overall."
Cons: "Snacks weren't free. No entertainment, but to be expected on domestic flight."
Pros: "Crew was fine; food fine."
Cons: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
Pros: "the crew, meal, flight, every thing was excellent"
Cons: "It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals."
Pros: "Food / service / timeliness"
Pros: "Loved all around."
Cons: "I loved it."