Find Cheap Flights from Shanghai Hongqiao & other airports to London Heathrow (SHA - LHR)

I liked the A300 used is was in very nice condition and the leg room was reasonable. The cabin crew was above average. The pilots were smooth on take off and landing.

The departure gate announcements in English were hard to understand. The landing jetway was used to disembark, but then we had to use stairs to the tarmac and board a bus to get from the domestic terminal (we were an international flight) to the international terminal. Because of this many passengers, especially the elderly, were unprepared for this situation and their carry on luggage.

No baggage charge.

Much better than Air Asia of course.

I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back.

Flight delayed for more than one hour. Check in counters not enough resulting in long queue.

Air India cancelled its Kochi Agati flight three times the week we planned a trip to Agati. Luckily our flight was not cancelled but there were people who got stuck on the island for 3 to 5 days. Always have a cushion of at least a day for your onward journey from Kochi. The aircraft is ancient and would have been out of service if it was USA airline company.

Air hostesses appearances

Quick boarding great services.

The breakfast served in the route Abuja to Heathrow was very hot and tasty. The hostesses were great. Good service overall

Nothing

The crews are ok

The seats are not too comfortable

On time, smooth flight

seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality.

Could not check baggage through to Hue.

Crew was friendly, about as expected for the cheap price

No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

On time flights, comfortable seats and good onboard service

Service is excellent

None

service

seat is not completely clean...

CAはテキパキ動き、好感が持てる。私は日本人で、日本語以外しゃべれないが、わかりやすい英語で丁寧に説明してくれた。

日本語エンターテインメントがほとんどない。映画は字幕すらない。この辺りに東南アジアの航空会社であることを感じる。あと、機材が古い。

The boarding process went well and was organized. The cabin staff was welcoming and very presentable. The seats were fine, even in economy. The uniforms on the cabin staff were attractive andnthey looked well on the girls. The staff, both male and female, were friendly and pleasant. The flight was fine, a little late, but not the fault of the airline. I would fly this airline again.

Nothing major to complain about.

It was barely two hours and that kept me from having to go to a Malaysian hospital.

Having Multiple Sclerosis & extreme neuropathy plus being postop with two major abdominal surgeries just weeks before, I called customer service and they guaranteed my medical needs would be met at the gate. They were not and not having a bulkhead seat on the first 2 hour leg from Bangkok to Kuala Lumpur caused me massive pain and circulatory issues - in spite of surgical note requiring it. Not good assistance over phone or in Bangkok.