Cons: "The snacks were good, but they should have offered some drink selections."
Pros: "Pretty straight forward. Clean. Efficient."
Pros: "Helpful and attentive crew"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Pros: "Great crew, prompt and courteous despite the short flight"
Cons: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Cons: "Almost 3 hours delayed"
Pros: "Helpful crew."
Cons: "These planes are tiny. Our equipment was B717."
Pros: "Small plane without bells and whistles and no middle seats."
Cons: "The internet would not work. I couldn’t use any of the inflight entertainment."
Pros: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Cons: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Pros: "The fact that we left on time given the thunderstorms in the area, and landed on time in Atlanta was amazing. Congratulations to the crew!"
Cons: "Not surprised there was no WiFi, but it would have been nice as more aircraft of all sizes are now equipped with WiFi."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Never made it because of my originating flight"
Cons: "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"
Pros: "Overall good experience"
Cons: "Plane 1hr late taking off"
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "Basic flight... likedthe tomato juice and snack mix"
Cons: "Announcements startled me every time due to volume"
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "Efficient and friendly"
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "The movies kept my daughter busy."
Pros: "Crew was good, plane was clean."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Made the best of a overcrowded messy airport"
Pros: "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."
Pros: "I like that I had a window seat with enough space to stretch my legs and look at the view."
Cons: "I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight."
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Cons: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Cons: "Delays. Ways late."
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Pros: "Staff were awesome. Give them a raise."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "Flights were on time..."
Cons: "Worst seats ever. Uncomfortable. Didn't recline and were supposed to. Was told by the attendant "that's too bad. It's supposed to" when I mentioned it."
Pros: "The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way."
Cons: "Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie."
Pros: "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
Pros: "Clean and comfortable"
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Pros: "There was nothing I liked I was not on the flight"
Cons: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Pros: "Smooth flight, great service onboard"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Cons: "Food availability."
Cons: "Everything was fine"
Cons: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Cons: "Nothing, great job"
Pros: "Responsive and helpful crew. Comfortable seating."
Cons: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Cons: "Left very late with very poor communications that kept changing as well as the gate info!"
Cons: "Customer service was bad"
Pros: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Pros: "The flight was comfortable and the crew were very nice."
Cons: "I didn't look like that we had to board outside because a flight going to Texas was late."
Pros: "plane had wifi"
Cons: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Pros: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Cons: "did not get my requested wheel chair service."
Pros: "All good, on time, crew was pleasant!"
Cons: "All good"
Pros: "Flight depart on time, with possible 5 minute delay. No problem at all."
Cons: "Flight had a 4 hour delay - and an additional 2 hours on the landed plane before we were able to get off = massive 6 hour delay. Not cool!"
Pros: "Paid extra for more legroom"
Cons: "No Free WiFi"
Pros: "It was on time and service was ok.."
Cons: "No individual entertainment...or seat back screen... Not even close to Emirates...paying for seats when plane is half empty....shame on AA...."
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Pros: "Crew made the best of a bad situation: originally planned plane with sold-out seats replaced by a smaller one -- BAD! Extra kudos for crew for creative swapping to move me to an emergency row seat when I discovered that my **extra-charge** aisle seat was damaged and unusable. Food & beverage service -- adequate, timely (though some nutrition concerns.) Good, current entertainment selections."
Cons: "The obvious -- the switch to a smaller plane, causing some passengers great distress; not realizing that a sold seat was damaged; selling me that damaged seat, and at a premium. Food nutrition -- tasty, but carb-heavy, fatty and salty. Bathrooms -- became rather smelly and unkempt toward last 1/4th of 9+ hour flight."
Pros: "Pilot was very friendly"
Cons: "Seats were very uncomfortable"
Cons: "Beyond pritzzels pls have other snack varieties"
Pros: "Gate attendant kept us informed frequently as to the status of the flight"
Cons: "Rudeness/snappiness of the stewardesses"
Cons: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."
Cons: "Flight was 1.5 hours delayed with another 1 hour delay on the tarmac"
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "No fees for carryon, like Republic charged on the way out"
Cons: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
Pros: "On time departures. Friendly crew."
Pros: "Long wait for take off. Everything else was great."
Pros: "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."
Cons: "Because it was a day later!!!"
Pros: "Much better than the trip to chicago"
Cons: "Had to wait on the crew Short fight rushed service"
Pros: "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
Cons: "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."
Pros: "Nice plane when we finally boarded it. Crew was very professional."
Cons: "Endless advisories, the official explanation of the flight delay and estimated departure was constantly in flux."
Pros: "very good no problems.."
Cons: "all good thanks much"
Pros: "Flight was delayed but boarding at DCA was very efficient and quick"
Cons: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Pros: "Fast shuttle to our hotel"
Pros: "Crew very courteous"
Cons: "Flight was delayed 2 hours. I couldn't run my business that way!"
Pros: "Free entertainment"
Cons: "Spacing is really tight"
Pros: "Again, on time and efficient"
Cons: "Flight attendants very serious"
Happy to see coffee was served and the air hostesses were v.attentive. Thanks.
Pros: "Crew was terrific"
Cons: "Cabin was a little cool"
Pros: "Got seated at row 2 so practically I was the first one to disembark. There's only one stewardess who took care of us and she did very well."
Cons: "The plane is so small that I don't have above head compartment so I had to put all my stuff under seat in front and I don't have space to put my leg."
Pros: "No problems, our connecting flight was a little late but still made this on time."
Cons: "More comfortable seats."
Cons: "The airline cancelled my return flight home from a Venice without notifying me because they said I was. “No show” on my previous flight over. This was absolutely not true. To cancel someone’s flight and not alert them is highly unethical."
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Cons: "Nothing. It was what you expect. Comfortable transportation and no crashes."
Pros: "Friendly crew"
Cons: "Very cramped and uncomfortable seats in Economy. 2 hours late arriving in KansasCity."
Pros: "The gate agent kept us well informed about our delayed flight - she kept calling to find out status of the flight and reported her findings to us after every call. United provided water and snacks in the gate area as we waited. Gate agent was pleasant and helpful to everyone during the delay."
Cons: "Got a call at 3:00 am saying our flight would be delayed an hour from 1:00 pm to 2:00 pm. and offered optional flights at no charge. Stayed with original flight since this was a direct flight. The flight ended up being 3 1/2 hours late. We had to wait for a ferried plane from Chicago. Just wondering if United knew at 3:00 am that they had problems, why did it take 13 hours for them to resolve it?"
Pros: "Efficient and professional staff"
Pros: "Smooth landing."
Cons: "No compensation, no manager available because they were dealing with the same issue at another gate. Where is the customer service?"
Pros: "Departure was on time. Surprisingly, had row to myself, allowed for more leg room. Flight itself was smooth."
Cons: "One beverage service only. My flight to Sf had two services which included free pretzels. Attendant did not return down aisle to check on passengers after first beverage service. Seats of plane in both directions for non stop flights very uncomfortable. With no lean back seats hard to find good sleep position. I tend to sleep through early morning flights."
Pros: "Comfortable, quick, and great service."
Cons: "No food."
Pros: "Exceptional service by the flight attendants."
Pros: "Crew was lovely."
Cons: "I had to gate check my bag and then waited 45 minutes to get it back."
Pros: "Nothing special"
Cons: "Seats very dirty sticky Not clean at all"
Cons: "Due to United delays in Bogota we were put on a standby flight 3 hours later. We didn't get on. Then had another connection two hours later that was delayed due to maintenance. Spent over 10 hours in airport. And over a total of 30 hours traveling ☹️"
Pros: "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
Pros: "We toured the Boeing plant in Everett (Seatle.) I wish I had bought a T-shirt I saw in the gift shop. It read, "If it ain't Boeing, I ain't going.""
Cons: "Except in the row right behind 1st Class, the seats are kinda crammed (in.) On a commercial on one flight, during the spiel about safety, the movie screen showed about 5 or 6 cabin attendants putting up their trays in prep for landing. Tey all leaned forward as far as they could to reach their trays. I looked around. I could reach my tray with my arms at my sides. If the actual airplane had had it'w seats spaced apart as in the movie, the plane would have been fully loaded with some 35 passengers. I forgot what airline it was, maybe yours?"
Pros: "We made it home alive, so that's the main thing."
Cons: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
Cons: "Kansas City airport is in need of a complete remodel."
Pros: "That transportation was available in Chicago."
Cons: "No problems."
Pros: "The crew was again nice enough to find an empty seat next to mine."
Cons: "The layover was very short. Fortunately, the gates were very close together. However, since I didn't have time to get lunch in the terminal, I had a snack box for lunch, too. This was rather monotonous. There aren't enough chocolate choices on the snack menu. There were no limes for my beverage. There was no in-flight entertainment available. I had hoped to finish the movie I started on the first leg."
Cons: "I understand aircraft safety is paramount, but 2 hour delay also meant we missed dinner reservation at destination on Mother's Day"
Pros: "Smooth flight and on time"
Pros: "The free internet and movies"
Cons: "The delayed flight"
Pros: "Boarding and crew were good"
Cons: "No comfort at all. Plane was jam packed and I had no leg room, arm rests would not come up, no free wifi or free entertainment."
Cons: "Very uncomfortable seats with no leg room."
Pros: "easy boarding, helpful united employees"
Pros: "First class it was owsome"
Pros: "Quick flight."
Cons: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
Cons: "Long boarding and delayed flight, lots of walking"
Cons: "We have to pay for food on a 2 hour flight? Just snacks, no meal even though it was dinner time. The stewardess doing announcements was obnoxious. She had an odd way of speaking with strange pauses, she kept calling it Kansas instead of Kansas City, and she made condescending remarks about it."
Cons: "It was a small, commuter plane and everyone was to gate check any carry-on that wouldn't fit under the seat, like rolling bag. My neighbor did not check his and took up more than half of my leg room. He was NOT friendly and I was not willing to anger him by complaining. But he should not have been allowed to bring it on board. This was a United flight, not Lufthansa."
Cons: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Pros: "It was a routine cross country flight! Smooth boarding, deplaning and good service from the Crew."
Cons: "We were delayed, no big deal. Then we got on the plane and set there on a hot plane for over 30 minutes waiting."
Pros: "Delayed in Denver"
Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."
Pros: "The professional services"
Cons: "Cramped leg space"
Pros: "Good flight attendants"
Cons: "Small seats"
Cons: "Didn't have a plane for us. Over 3 1/2 hour delay. Every time I fly this airline there is an issue with the flights."
Pros: "Went smoothly & on time"
Cons: "Didn't see any flying monkeys going over Kansas. They promised me flying monkeys..."