Rude agents at check-in. No terminal announcements despite flight being one hour late and a gate change. Boarding by zone was totally ignored - almost a free-for-all. Boarding even more disorganized by using contract personnel at SXM. No apologies by agents or crew that flight was late. Has to be the smallest seat pitch in the industry and do not recline. Expect your seat back to get kicked or kneed for the entire four hours - mine sure was. No Wi-Fi or any form of in-flight entertainment. The longest four hour flight of my life. Everything (I mean everything is extra $$$). Reserved seats, carry-on bags, 40 lb. weight limit on checked bags ($25 if between 41-50 lbs.) Water $3.00. Coke $3.00. If you want anything to eat or drink you pay extra. No ice on flight (They don't refresh the plane or have cleaning service from international locations). No updates or flight information upon arrival. Either staff has had no training for customer service or they just don't care. Probably a combination of both. This airline makes Delta and other "full fare" airlines look like first class even in coach. Over two hours to get bags, clear customs and recheck bags (Transfer) in FLL. Again no customer service even though FLL is their main hub. My first time flying on Spirit and I guarantee that was the last. Stay away from this hack airline.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
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