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Nice planes & attendants. Clean.

Had to get off Korean air in Seoul & go thru terribly bogged down customs, just to transfer & continue on another Korean air plane - both ways! Barely made it to my 2nd plane even though I practically ran thru the big airport after the customs delay - both on my way to Hanoi & on my return. Got to Vancouver & only found out by accident that my checked bag would NOT be transferred to my Seattle flight, even though my tag clearly said to pick it up in Seattle. Had to disembark, claim my bag, then go thru the departure procedure at Vancouver all over again, with 2 customs checks: enter Canada, re board to U.S.

I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service.

The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great.

Attentive crew, good washrooms, comfy but still an airplane.

Food wasn't great. Entertainment needs to be updated.

The food, the attendants, the entertainment, the seating. Overall great experience flying around the world!

The breakfast served in the route Abuja to Heathrow was very hot and tasty. The hostesses were great. Good service overall

Nothing

The crews are ok

The seats are not too comfortable

I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles.

Nothing

I couldn't sit next to my partner even though we booked under one booking and I didn't get a meal when everyone else did.

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful.

JAL doesn't disappoint!

It was a long flight but Korean Air made me feel comfortable.

The attention I got in coach was as if I had flown first class. The ladies were always smiling and very prompt if I needed anything. They were friendly and it made the trip doable.

Wish the bathroom was cleaned a little later in the flight. After many uses it was looking rough.

Food and great looking flight attendants

Flight was super long but what can you do

Good Customerservic .

The one thing that I don't like it , It possible to tell the customer that if you coughs places wearing the mark. Thx you .

packed but acceptable and was timely

passengers werent very considerate but otherwise it ws fine

we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.

cramped seats, but that is cattle all over

For travel on an 11 hour flightnon economy, I would expect to have water or drinks offered on that small tray about maybe once an hour at minimum. We had to ask every time we wanted water or when the meals were served they weren't served with wine or water so we had to ask for that. It got to us about 20-30 min later. The service was terrible to say the least. I realize that we were in economy and not all classes are treated equal, but some water offered or wine during a meal isn't too much to ask.

I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly.

As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time.

The flight was on time. The flight crew was amazing. The overall experience was exceptional. I recommend this service to anyone who's traveling.

Everything

Nothing

Flight was delayed for 2 hours!

British airways made sure they gave no attention to African flights

The transit location

The stewardess were very complimentary . Always made sure your needs were met. Smooth flight not too much turbulence, even with some bumps i still felt safe

For the entertainment there weren't enough choices of movies.

Great leg room (I'm 6'3), friendly staff, great movie choices

Thought there should have been 3 meals (16hr flight), food was OK.

I was bumped up to Premium Economy, which resulted in a much more comfortable flight than Economy. The crew was nice.

Entertainment choices did not include newer movies. Too many older movies that had already been watched prior to this flight.

Everything

Announcements were made in Japanese, English, and Thai. We were warned about turbulence several times in all languages. Flight to Bangkok from Tokyo had a USB port to charge my iphone, but flight back to Tokyo did not. Service from cabin attendants was excellent. One apologized twice for running out of the lunch selection I wanted to have, even though I was happy with the chicken curry. Courteous staff and pleasant experience, even with a competitive airfare. I would fly JAL again.

JAL is the best airline I've ever flown.

Food isn't to my liking but was good.

Every flight was on time and I sort of like the on line check in. The ground staff at LHR were exceptionally helpful and attentive to the needs of the passengers. I give them thumps up.

I pretty much liked everything about the flight.

Excellent service as usual in business class. Flights generally on time. Kayak price was amazing $3k less than anything I could find in BA's home site

The movie selection

Let's start with the overrated leg space and seating comfort. It was cramped as with any other regular airline. Seats in the economy section are not comfortable and have no back support. These seats should have better cushions and back support. Our flight attendant had a bad attitude after we asked for wine and didn't offered us any beverages for at least two occasions. No warm towel either. She just skipped us like we were not there. The meals are just ok. Nothing remarkable. Then we stand in line for almost two hours after a 14.5 hours flight to get through immigration. The overall experience was not good at all and for that price the comfort and service should be much better.

Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views.

I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters...