We were held at the gate for a dead heading pilot for 1 hour. This caused us to miss the connecting flight to St. Louis out of Orlando. We did make it on a later flight but we had to pay extra on airport parking and had to pay an extra day’s fee boarding our pets. Thanks a lot Southwest.
Terrible, decided to delay our flight since another flight require a flight captain
staff and crew were great but the flight delays for the last few flights are insane. After a long day of work and you will get a notification of flights delay is not the message we want to see. And for some reason it keeps happening often this year.
I love southwest. I can not wait until all the planes convert to the upgraded planes. I love the charging option and the newer seats. Thank you from a very loyal Southwest customer.
My return flight was much better than the flight there! I paid for seat to Veagas but not the return. Thankgoodness they assigned me a seat with additional leg room as I have back and leg problems. I really appreciate it. With the flight already being super expensive due to gas prices and having to pay for bags (now) I needed to save some money.
My first flight from LGA to STL was not good. They didn't do service until over halfway through the flight, the internet didn't really work, and the crew all seemed like they didn't want to be there.
We were stressed about landing as our connecting flight was about to start boarding, being unfamiliar with the airport or where the gates were. We exited the plane to discover we were at the gate we needed. We would be getting back on the same plane but nobody told us we could have just stayed onboard. My wife and I were seated on aisle seats across from each other. We asked if there was a way we could sit together. Once we were at cruising altitude they let us move to an unoccupied row so that was nice.
It’s Southwest. The seats are small, the snacks are meh, it’s $50 to check a bag. It’s exactly fine. Could have been better. Could have been worse. It’s not Spirit
They delayed my flight all day but didn't try to reschedule me until all other options were gone. Ended up on a red eye. Not happy. Lesson learned, don't book the last flight from SJC to RDU.
Every single flight I take with southwest is delayed by at least one hour. Unbelievable
The app could have worked in any way to enable re booking, which I did by downloading 2 other apps and ignoring Kayak.
I always enjoy the treatment I get from every crew member on every flight. They take special care of each passenger to make sure they are comfortable and have everything they need for a good flight. I prefer this carrier over others because of this special treatment.
flight was hot, it was delayed and there was no wifi.
being late for poor reasons, bad chairs, being regulated to a terrible gate in LAX
As an Elevance employee, don't we get priority boarding? Also, I boarded zone 5 and could not get normal carry on in luggage space. There were many Delta employees on the flight and their bags, which were large and could only fit two bags per compartment, got preference over customers so I had to check my bag.
Everything went smoothly, WiFi connection was strong. Time to upgrade the regional planes, we are all on top of each other. No room to comfortably do anything.
The bathroom is disgustingly dirty. It looks like the crew members didn’t clean it on a regular basis. Also, who made the bathroom so small?. I am not a big girl but I still feel very cramped inside. Def unpleasant experience to use the bathroom.
My experience with Delta is always pleasant. My return flight #1426 from ATL to RIC was very delayed with departure and landing. It also took a substantial amount of time for baggage claim. It was already late at night, so the delays made for a very long day. I did not get home until after 12 midnight.
I had a great flight with delta. Plane was clean and the staff was nice, I would fly again with delta.
No food on flight! Terrible boarding process In flight people were good
We had missed our scheduled connecting flight to Casper and was on the late arrival of 10:15. The plane pulled up to the gangway and nobody was getting off after waiting several minutes. The pilot made an announcement that he needed to start the engines and make a circle back to the parking spot 6 inches closer. Overall, it took 45 minutes to get off the plane that usually takes less than 15. Because of the flight delays out of Casper at the beginning of our trip and on the way home, we booked our next trip out of Denver which is a four hour drive each way.
Flight delay for something to do with an accident on a runway. Our connection time was scheduled for 1 hour and 11 minutes which wasn’t enough with the departure time. We eventually got to our home airport 3 hours late.
The plane to Casper is of the two by two variety which has small bag only overhead. So many passengers try to put oversized bags overhead and causes delays for the flight. Hand checked bags for all with anything larger than a purse or briefcase would make boarding easier.
Our trip from MSP to DEN was 15 minutes early arriving and made us feel a little better while walking from B19 to B94. We checked the Departure board midway to make sure the gate was still assigned to our flight. Just before we arrived, we checked the board and now it said B62 which was back up a stairway and around a long corner. We were exhausted!
Deplorable not to have WiFi on 5 hr cross country flight and spend thousands of dollars
We left nearly 3 hours late...so that was not a good experience. We boarded and then ended up about 1 hour stuck at the gate. Not a good experience.
It is completely insane to me that first class does not include WiFi. Also does not include lounge access. Port for phone charging did not work. The crew was absolutely lovely, and the food was excellent.
I appreciate how quickly and kindly the people at the gate at DCA accommodated several of us who wanted to switch from the 6pm flight to the 5pm flight at the last minute. The flight crew was helpful to us too (dealing with luggage).
Went from a plane with free internet to a plane with paid internet. The entertainment screens didn’t work. Crammed in the back and the crew hit my knee with the cart really hard - it hurt. No apologies. I’m still limping today.
Upon entering the Newark airport, the first United person we met trying to check our bags was the rudest person I have ever met from United. Set the tone for the day. Every employee that I met from then on was better, but that initial impression created by this woman that did not like her job stuck with me.
Flight was canceled after 5 hours of delays sitting at the airport
I’m still in Boston and I was supposed to be home yesterday at 2:30pm
Fort Lauderdale doesn't have Priority Security line so why was such option available for purchase? I need a refund back
1/2 full flight, nice and comfy flight. On time, good service
Both ways the people in the rear section of the plane were forced to check their carry on bags. I would understand this if the size and number of bags were not limited, but I do not understand why there is not room for one small overhead bag per person, even if the flight is full. I could watch the baggage handlers loading the extra luggage from my window and I’m pretty sure mine wouldn’t have survived undamaged, even though it is new and sturdy.
Entertainment, clean plane and funny pilot over the intercom was excellent… however, gate agent was rude and was probably a Spirit employee before they went bankrupt… there were 3 flight attendants - 2 of them didn’t want to be there the other one was kind and nice… I want you to recognize how you have to compete with Delta or South West airlines or even American Airlines which would choose over you at any given day from here on out. Please treat people respectfully. If you hate working in this industry - go and work somewhere else. The flight was very empty and it shouldn’t be hard to crack a smile once in a while. Very disappointing… I remember flying Jet Blue back in the day from Dulles IAD to LAX and you guys were super cool and fancy and made flying fun again - truly elevated the experience. Don’t become the next most hated airline… you can do better . I want you to succeed…
Free wifi was almost impossible to get, kept dropping the connection
Not good - we boarded and taxied for an hour before they told us there were technical issues with the plane. They told us we were going to need to deplane, parked back at the gate but then didn’t tell us we didn’t have to anymore. There was just a lot of uncertainties with poor communication.
3.5 hour delay because of “mundane” mx issue. Aircraft had to be towed 3 times.
flight cancelled after 2 delays. left us sitting in JFK at 1am. no customer service to assist rebooking.
Flight was comfortable- just had to endure a 1 hr delay because of some maintenance issue. Happy that American Airlines does these final checks but just wish they would conduct this maintenance before the flights.
All good. Flight crew was super friendly at the end of a long day
All good. Easy check in and boarding. Lovely flight crew
Friendly crew and pilot. And thank you to the pilot for his smooth landing technique where the wheels don't hit the ground hard - that should be table stakes but doesn't seem to be the case nowadays.
Boarding was atrocious. Completely unorganized bedlam. Could not understand the person announcing. The PA system sounded like Charlie Brown's parents.
American Airlines, the airline that you can depend on great customer service. Decent fares, friendly staff, great customer service
The flight was late and we missed this connecting flight. American Airlines refused to put us anywhere for the night for their snafu. We had to find our own accommodations in Miami, and it was expensive for a crappy hotel.
My seat was horrible. I think it was broken in several places. Other than that, the crew was great and the plane was clean
Flight was delayed three hours waiting for the flight crew, even though the plane was at the gate for the scheduled departure
The flight was awful. Apart from the flight delays, it was bumpy and uncomfortable. I feared for my life.
