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Round-trip
1 adult
Economy
Fri 4/21
Fri 4/28
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Good to know
Low season | April |
|---|---|
High season | July |
Cheapest flight | $192 |
Average price round-trip | $961 |
Good deal round-trip | $350 |
Good deal one-way | $223 |
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 12% increase in price.
Flight from Bogotá to Houston George Bush Airport
(avg. price over the last 2 weeks)
or less
or less
FAQs for booking flights from South America to Houston
Top 5 airlines serving from South America to Houston
Scores according to KAYAK customer reviews8.1
AzulOverall score based on 2072 reviews
8.1Boarding
8.1Comfort
8.7Crew
7.9Entertainment
7.7Food
Airline reviews
The airplane from Houston to Rio and from Sao Paulo to Houston was way too cold for humans. I was fully bundled up with thick jeans, a hoodie, a jacket and, thin blanket provided and still I was freezing. The passengers near me were also complaining of the cold. The food was disgusting. It would be illegal to serve that food in jails in America. The crew was nice.
The airplane from Houston to Rio and from Sao Paulo to Houston was way too cold for humans. I was fully bundled up with thick jeans, a hoodie, a jacket and, thin blanket provided and still I was freezing. The passengers near me were also complaining of the cold. The food was disgusting. It would be illegal to serve that food in jails in America. The crew was nice.
Pros: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Cons: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."
Pros: "p"
Pros: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Cons: "Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still"
Cons: "The food"
Cons: "Bad size almost became a problem... bins are very small"
Cons: "We landed and spend 45min instide the plan to be able to unboard"
Pros: "The crew as fine!"
Cons: "The gate at the airport changed"
Pros: "N/A"
Cons: "N/A"
Pros: "Nothing in special."
Cons: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Cons: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"
Pros: "The crew was excellent, and the entertainment was good."
Cons: "The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side."
Pros: "Nothing was great nor poor."
Cons: "The flight attendants from Sao Paulo to Newark, didnt seem like they wanted to be working. They did their job but with no enthusiasm to be there"
Pros: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Cons: "The snacks could have been healthier and the bathroom could have been cleaner."
Cons: "didnt reach connection"
Pros: "Good food, good plain condition, good entertainment"
Pros: "Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food."
Cons: "It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled."
Pros: "Nothing"
Cons: "Tv Service working Priority bording in bus but last to Get into the plane"
Pros: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Cons: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"
Pros: "Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!"
Cons: "No much space in the seats"
Cons: "Very disappointed that there were only junk food options on the snacks served. Same goes for the drinks. And no option to buy anything healthy either. Arrived hungry at 1:20am!"
Pros: "Very nice and modern plane with attentative staff. Also they served maybe the best airplane food I’ve ever had."
Cons: "We boarded just a bit late but still arrived on schedule."
Pros: "The crew was very nice and polite. The flight was on time. TV on board was a great entertainment. Everything went smooth."
Cons: "Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction."
Pros: "The selection of tv shows (Game of Thrones)"
Cons: "Not much leg room (I’m six feet tall)"
Pros: "Snacks"
Cons: "The staff was very unprofessional, check in was over 30 minutes and we were charges for the baggage even though we showed a proof that the system didnt let us check in before. While boarding the representative was so stressed she blew air in our faces and took the boarding passes so agresivally we were shocked! On board the flight attended did not speck English or at least didnt want to, so other passenger had to explain us what she was saying. Very very unprofessional, we will never use azul again in the future."
Pros: "Nothing at all"
Cons: "The flight was canceled without inform. We had to take a 5:30 bis trip to Teresina in order to go to VCP and then to BSB. Bizarre.."
Pros: "Flight was fast and safe."
Cons: "Easy going. No complaints"
Pros: "Everything was excellent"
Cons: "O sistema de entretenimento não estava funcionando e eu não tinha conhecimento do AzulPlay. O voo é longo e é vendido como tendo Sky a bordo, mas não tem. Havia recebido 3 e-mails da Azul nos dias anteriores a viagem e em nenhum o Azul Play foi citado."
Pros: "Flight was on time"
Cons: "not much time for food service to be expected. short flight no entertainment"
Pros: "Crew was very helpful"
Cons: "Air conditioning in my seat was broken and my blood pressure went down"
Pros: "Azui's customer service is simply the BEST. That's the most awesome airline EVER."
Cons: "All was just PERFECT."
Cons: "The temperature at the cabin was to hot during the whole flight."
Pros: "Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US."
Cons: "Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen"
Pros: "it was on time"
Pros: "Perfeito tambem e o que me surpreendeu foi a simpatia da equipe Azul"
Pros: "Friendly, and kind service starting from registration and up to desimbarkation."
Cons: "Announcement should be given on English as well!"
Cons: "O scaling do mapa de voo não funciona direito, não informa o tempo restante de voo. O aplicativo disconecta com frequência. A interface de mídia e ruim."
Pros: "Cleaning only"
Cons: "The delay and lack of status"
Cons: "We're still waiting for the flight"
Pros: "People were very nice and professional. I really enjoyed my flight with Azul"
Pros: "The flight was on time. The flight attendants were polite."
Pros: "Crew was very friendly, entertainment was excellent, boarding was fast and smooth"
Cons: "Flight was delayed almost two hours"
Cons: "My flight was delayed due to maintenance and I had to pay again a connecting flight from fortladerdale."
Pros: "Everything, it was the most satisfying experience. Thank you azul, dont change!!!"
Pros: "I am a new customer of Azul, and a very pleased customer. All contact with Azul has been positive. (Oops...........the seats are a bit hard though)"
Pros: "Rverything worked the way they should."
Cons: "Nothing."
Pros: "Everything"
Cons: "Delta is always a step above the rest."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "My flight got delayed twice. Had to get rebooked."
Pros: "Comfortable seats, nice staff, clean facilities"
Cons: "Nothing"
Pros: "Got here early!"
Cons: "No option to watch movies"
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Cons: "Nothing"
Pros: "The crew was amazing."
Cons: "Cleanliness"
Pros: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Cons: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Pros: "arrived a bit early"
Pros: "Again, crew was very friendly. It's nice to be welcomed aboard. The male flight attendant found me a blanket after I requested it. Also I appreciate the free entertainment options on the WiFi."
Cons: "Ambient low lighting was pretty much non-existent in that old MD88."
Cons: "I was never notified that the flight from Asheville to Atlanta was delayed...probably cancelled...... my connection to Munich would have been missed..... not reliable and not customer friendly to never notify the passenger!"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "Getting off the plane in Los Angeles"
Cons: "3 small children put in the row behind the exit row kicking the seat backs and slamming the tray tables"
Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Cons: "1/12 hours late had to change out equipment"
Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "Nice flight and good staff and service"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "flight was canceled"
Pros: "really great service, arrived early, as good as it gets."
Pros: "I was not able to change seats..."
Pros: "none of it"
Cons: "It was Terrible I will never do it again"
Cons: "Nothing"
Pros: "same"
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Pros: "Very nice, comfortable plane, everything went smoothly in spite of our little airport being overrun with eclipse tourists."
Cons: "We paid extra to be able to pick our seat ahead of time but when we got there we were told that in the first leg of our trip the flight was oversold and therefore we didn't have seat assignments anymore. The delta folks blamed Kayak. We did get seat together, but not the ones I had previously chosen. Also there was no beverage service on this flight."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "Had to go through an extra random security check before boarding along with several other passengers. Looong flight, but expected when traveling that distance. Slept and watched movies. Best part: the pilot pointed out that Greenland was visible outside our windows as we flew over."
Cons: "Nothing. It was a smooth flight. Very comfortable."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Cons: "Nothing"
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Cons: "At 6'4", seat access could be better."
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Pros: "Crew was friendly"
Cons: "Crying kids on flight"
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "Plane was a newer one, clean, and the stewards were nice."
Cons: "New seating was terrible. The seats are so jammed together that my knees were pushed up into the seat in front. How can anyone be comfortable with this kind of seating arrangements?"
Pros: "Stewards"
Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
Pros: "Clam flight Nice crew"
Cons: "No complaints, completely satisfied!"
Pros: "Very quick, friendly service."
Cons: "WiFi on the plane would have made it an A+ experience."
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Pros: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Cons: "The food was decent but my return flight was better."
Pros: "Entertainment on board was good"
Cons: "One member of the crew wasn’t polite, his tone sounded rude/mad"
Cons: "I was so tired... slept the whole flight. No one bothered me for even a bit. Recovering!"
Pros: "Punctuality"
Cons: "Comfort"
Pros: "Great value for price!!! Food was mediocre, but isn’t all airline food mediocre?? Staff was friendly and spoke many different languages to accommodate all of us."
Cons: "Seats seemed a little old and needing replaced. Would have been nice to have a more comfortable seat for an overnight international flight."
Pros: "Nothing"
Cons: "Very bad service, delays, luggage is on a different flight. Absolutely terrible airline"
Pros: "The crew was wonderful. They were very attentive throughout the course of the flight."
Pros: "Very good experience and very good airlines"
Cons: "All is been very good"
Pros: "No like"
Cons: "the will of the counter attendant of the chekin, he did not help me at all"
Pros: "On time always"
Cons: "I can't complete the check in online."
Pros: "Need more leg room. airlines are craning us in like sardines"
Cons: "A little pepper to go with the omelette breakfast"
Pros: "The friendly service provided by the staff on the aircraft and in the terminal."
Cons: "Nothing in my opinion overall an excellent experience."
Pros: "I really liked the crew"
Cons: "The entertainment was really poor, I didn’t have many options. In the second flight, it didn’t have a monitor, so you’d have to watch things on your devices, but to do so, you needed the company app installed in your device before, which I thought it was inconvenient."
Cons: "Seats very small."
Pros: "Thanks! Amazing service at the airport and also the attendants in the airplane. Super friendly and helpful employees. We had a great experience flying with Copa. A +++ service"
Cons: "We love everything. Thanks"
Pros: "Nothing"
Cons: "Copa Airlines"
Cons: "No fue informado que el asiento 10 no reclinaba ."
Pros: "copa is always on time"
Cons: "food quality is low drinks are 'rationed'"
Pros: "Service was good. They fed us meals and all drinks for free. The plane was in good condition."
Pros: "The food and drinks"
Cons: "Took a lot of time for takeoff"
Cons: "This airline has no concept of service. We were treated poorly by the ground personell as well as the board crew. Also, the airport in Panama is very bad. It's expensive and the food and beverage offering is limited. Avoid!"
Pros: "Nothing! The plane had electrical problems. Had to sit on the tarmac for close to an hour."
Pros: "Atendimento no aeroporto, embarque, entretenimento e comida."
Cons: "Pontos a melhorar: poderia ter cobertor e travesseiro para todos e as poltronas serem um pouco mais confortáveis."
Pros: "The food was great, taste.Thank you"
Pros: "Glad I flew with this airline. Had my doubts at first but they were all erased with this very friendly and hassle free experience."
Pros: "Direct flight to Brazil"
Cons: "Very expensive for the kind of service"
Pros: "Crew are nice people."
Cons: "Food is not pleased and not very comfortable."
Cons: "Food"
Cons: "No outlets"
Pros: "Nothing"
Cons: "Despite booking this trip months in advance, Copa overbooked the flight by 10 people and randomly decided that I would have to fly standby. I was traveling with 2 other people who had to give up their seats as well and we missed an entire day in Panama City. We had already paid for the flight and booked plans around being at our destination at the suggested time that we had to cancel. I will never fly Copa again"
Pros: "Todo excelente"
Cons: "Nada"
Pros: "Is there anything good with copa?"
Cons: "A business class that is worse than others economy plus, small planes, limited entertainment offering"
Pros: "I like all, tell assistant and worker there. They was very nice"
Cons: "I like all"
Pros: "The food and service was great!"
Pros: "Charly was the best flight attendant ever!"
Pros: "Same as above. Good service."
Pros: "Friendly cabin crew"
Cons: "Small airplane with no updated entertainment system"
Cons: "Service is terrible, flight attendants don't seem to be very professional. Snack was terrible quality (two pieces of cheese and 6 grapes), breakfast was bad too. Quality of wine was bad, no Champagne, cheap Cava Entertainment system outdated, seat not very comfortable."
Pros: "Friendly crew, good food."
Cons: "AC in the plane didn't work on the ground (during boarding and taking off). It had been extremely hot and sweaty before we took off. Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Cons: "I traveled with my family from San Francisco to Brazil We were told that we should get the Yellow Fever vaccine even before we leave San Francisco. We called Copa and every time each of us talked to Copa we were given a different instruction. Very confusing and stressful. We decided not to get the vaccination, taking into consideration the cost of it, $159.00 for each family member!!!"
Cons: "A wheelchair was requested at both airports for boarding and at arrivals. On May 10, flight 265 they provide me with one up to the boarding door and advice me that they did not have personnel to provide the service from there to the plane entrance. That also happen to other people that were handicap. After discussions and protest they provide one person to move one by one the persons that were handicap."
Cons: "I bought a ticket economy plus but cops gave economy seat. I said several times that I purchase economy plus but cops ignored it. It is so bad and rude."
Pros: "Everything was excellent. I would take Copa Airlines any other time."
Pros: "Service was good"
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Pros: "Food and beverage service. Blanket & attention of staff...helpful. Free bags check."
Cons: "Pilot talked to fast...could never understand his announcements."
Pros: "Overal a good experience"
Cons: "Just couldn't eat most of what was served cause I'm vegetarian."
Pros: "Overnight flight, they don't think of giving you an bite to eat? Really? Also since it's a flight operated by united make sure you download their app before hand or brace yourself for a boring, entertainment free flight"
Pros: "A great overall experience. I liked that there was a huge selection of entertainment that played on the back of each seat. The lasagna was surprisingly good."
Cons: "The seat was not as comfortable as other airlines I've used!"
Cons: "El.peor vuelo de mi vida"
Pros: "The people on the plane were great."
Cons: "The San Salvador airport is chaotic and not user friendly."
Pros: "Expectations were met and seats were very comfortable"
Cons: "The food quality could be a bit better"
Pros: "Quick, easy and seemingly effortless. What more could I ask for?"
Cons: "Nothing"
Pros: "YES"
Cons: "ITS OK"
Pros: "Very good crew and service"
Cons: "The cabin crew, the duration of the flight"
Pros: "The crew actually smiles at you and treats you with respect. Are you listening American?"
Pros: "Good"
Cons: "All good"
Pros: "El avión"
Cons: "Las muchachas"
Pros: "It departs in time and all was great!"
Cons: "Everything was great, no complaints !!! Thanks for everything"
Pros: "Crew was amazing and the plane was big and comfortable."
Cons: "Avianca does a great job! Excellent meal and in flight entertainment."
Pros: "Onboard service"
Cons: "One hour of delayed time"
Pros: "Great customer service"
Cons: "Everything was perfect"
Cons: "This is beyond the crew’s control: there was lots of turbulence."
Pros: "It’s a short flight so no food or drinks"
Pros: "Excelente service"
Cons: "The flight was very bumpy & crew was not the nicest."
Pros: "on time"
Cons: "-none of the seats recline -no trays on the seats"
Pros: "It wasn’t a long flight."
Cons: "The flight was fine. No major issues. Unremarkable."
Pros: "Flight reached on time"
Cons: "Flight was delayed"
Pros: "Boarding was efficient."
Cons: "Everything was good."
Pros: "Service"
Cons: "Food"
Pros: "The crew was excelent"
Cons: "The fly was delayed."
Cons: "Not to well organice"
Cons: "Delayed"
Cons: "More communication needed! I was randomly relocated and searched by airport security...fine, but at least some information should be provided to husbands or traveling companions. We are seniors, my husband is not going to leave me in a foreign country . My boarding pass was taken , after the search I was told to get on the plane. My husband was provided no information until it was his turn to board ,he was panicked... The airline should communicate with traveling companions the procedure ! I am an retired airline employee, we realize that airport security is not in your hands but communication would keep family members calm. We had a wonderful time in Columbia but this does nothing good for a Country that wants more Tourism."
Pros: "Great crew and airplane A320"
Cons: "Transfer to gate complicated. Have to take a bus. No instruction in English, only Spanish and the employee speaks so fast you cannot get it"
Cons: "they changed my flight, and boarding take 2 hours, i hate this airline, three time i loose my time and money and they still own me money."
Pros: "Short and relatively painless flight."
Cons: "The seat was designed for people under 5'8" tall."
Pros: "Nothing"
Cons: "Delayed for over 6 hours. Poor communication by airline. Terrible airline."
Pros: "The plane was on time and all of the staff were friendly."
Cons: "I didn't like that there was no ice for the drinks."
Pros: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Cons: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Pros: "The service was great and the plane seats were comfortable. Is great that they provided the tv monitors at every seat."
Cons: "There should be more restaurant that offers meals."
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "Lights were left on during flight so I couldn't sleep. Otherwise it was great."
Pros: "Easy trip to a very nice location, flight time around an hour, very enjoyable as always in Avianca."
Pros: "The service"
Cons: "That was late"
Pros: "Cabin crew were great."
Cons: "Aircraft was too small & old for such a long flight."
Pros: "Very short stop in Salvador. Super convenient and on time"
Pros: "Lost one Bag on april 30,2017.Any person can said whats happened with my Bag."
Pros: "Nice crew"
Pros: "fly was very good the crew very professional and good service"
Cons: "In Medellin the check in is very bad you have to stay in the line with the the people flying domestic fly.. In Miami when I received my luggage was broken and in addition we have to wait for the personal the avianca because they were in lunch time and according with a "suppervisor" they were fighting My name is Rene Gutierrez my phone number 1-305-502-2111"
Pros: "This is my second time flying with Avianca, and is being a wonderful experience, the staff is very friendly at the airport and on the plane, flight was confortable, they offer complimentary breakfast or lunch depending what time you are flying , things that the other airlines stop doing years ago, they are also very responsable and honest , I forgot personal documents and my camera on my way going to El Salvador and inmediately they call me to let me know they had them , in general the service is awesome .!! From now on I will always look forward for flying with Avianca."
Pros: "Good entertainment"
Cons: "Slow boarding"
Pros: "On time"
Cons: "The plane is too small"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Cons: "Excellent"
Pros: "Comfortable seats; very pleasant flight crew and they even served snacks."
Cons: "Nothing comes to mind right now."
Pros: "Crew. Amazing seat not confortable"
Cons: "Very nice crew clean plane"
Pros: "Nice and comfy seats"
Cons: "Don’t have long layovers"
Pros: "Nothing"
Cons: "9 hour delay"
Cons: "Flight cancelled"
Cons: "This is Aeroméxico’s B-team from Mexico City to LAX"
Pros: "I love flying Aeroméxico. Great airline, great service"
Cons: "My ticket was not honored because they said the name was not complete on the reservation so I had to buy a new one way ticket"
Pros: "On time"
Cons: "Seat space is miserable"
Pros: "Nothing"
Cons: "Everything"
Pros: "Todo estuvo excelente"
Cons: "Llego más temprano de lo que tenía que llegar"
Cons: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"
Pros: "The business class amenities were amazing. Food was great and service was great."
Pros: "I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Cons: "Lost my luggage"
Pros: "Crew was excellent . Food was good. Flight was long, but I was well aware of this ahead of time."
Cons: "Loud kids next to me"
Cons: "My jewelry and watches were stolen also someone put a mushroom in my baggage"
Pros: "service was good"
Cons: "There was no Wi-Fi even though there was signs in the plane of Wi-Fi availability"
Cons: "Avión muy incomodo"
Pros: "When coming to Mexico City we had to go they customs, even though it was a connection flight. We received a little paper from the immigration officer and I did not realize it’s importance. I lost it and could not board to São Paulo because if that"
Pros: "The cabin attendants were very professional, bilingual and smiled."
Pros: "Seemed fine!"
Pros: "The plane was comfortable and the crew was great."
Cons: "The boarding was ridiculous. They never posted what gate the flight went out of. If it wasn't for Kayak we would not have known when to go. The flight was delayed but they never did update that information. It did not leave on time like the board said. They just all of a sudden said they were boarding the flight."
Pros: "Service was friendly and very attentive"
Cons: "Nothing"
Pros: "Easy, inexpensive flight from Chicago to Mexico City."
Pros: "Entertainment, food, service, it was awesome!!"
Pros: "It was easy access. No hidden fees. And everything was in order. Staff was very friendly and courteous. Quick buy, and go no hastle."
Pros: "Very little"
Cons: "Every AM flight I've taken has taken off and landed with delay. We sit on tarmac or stand at the gate with no announcements from crew, captain, or gate attendants. Rude and inattentive attendants (asked three times for Screen to be refreshed as it didn't work) and each time request ignored. Inedible food, old planes. Yuck."
Cons: "had to pick up bags, clear immigration and customs, go to a different terminal (with 4 pieces of luggage, 4 back packs, and two kids) check in again, drop bags, clear immigration again and board the plane. Will avoid this connection at all costs next time"
Cons: "They had a problem with media system, so this way we cannot see any movies"
Pros: "the plane on the return flight was spacious and comfortable."
Cons: "our departure flight was delayed for over 1 hours and our return flight was delayed for over 2 hours. They blamed the weather for the delay on the return flight but all other flights were departing on time or with only a 30 min delay. Aeromexico flights were the only ones being delayed for long periods of time."
Cons: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"
Cons: "Big delay"
Cons: "Old airplane"
Cons: "30 minutes late"
Pros: "leg room boarding"
Cons: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."
Pros: "Plane service was good"
Cons: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."
Cons: "Our flight leaving cancun connecting to mexico city on our return to LAX had a time change that no one contacted us about. Our flight was scheduled to leave at 5:36pm, yet when we got to the airport we were told that the flight is actually at 4:25 and that we might not get on the flight. The gate agent was very rude to us when we were upset and asking questions about why our flight time changed and why we weren't told."
Pros: "Boarding and check in was pretty easy and staff was helpful. Food was decent. Flights were ont ime."
Cons: "They had good movies to watch but remote control and headphone jack didn't work well. No USB ports or outlets available. Overhead light didn't move and it was on top of the person next to me."
Cons: "Time to wait to drop bag, same line to drop bag than to check-in? Really? Also this dumb nee policy of charging for the bags even when ticket was purchased way before this policy started"
Pros: "The seats were huge and extremely comfortable. The leather was peeling off and the seatback pouches were falling off the seats, but none of that mattered. It felt like first class room and comfort so I didn't care at all. There were no tvs, but it's a very short flight so it's not a big deal."
Cons: "It felt so old that I was slightly worried about the airplane's ability to fly!"
Pros: "the food"
Cons: "long trip"
Cons: "Basically I had 4h of connection in Mexico City and even so Aeromexico made me miss the flight to extort money. After arriving in Mexico City Took 1.5 hours to get the bags. Then another 0.5 h for re-inspection. After 2h they still had not set the boarding gate so I went to the international boarding area. As I was close the gates 30 min before boarding I decided to look for my gate and to my surprise they changed to the national boarding on the opposite side where it should be. I arrived at the gate 15 min before the scheduled departure time and the plane had already taken off without announcing my name! From that moment Aeromexico totally abandoned me! Basically the only solution they offered me was to buy a new ticket for Houston for $ 1,400.00 because there was no place on any flight! I missed my work day, my US phone did not work in Mexico City and I thought I had to sleep at the airport! Thank goodness the airport's consumer protection staff helped me a lot. They somehow managed an Aeromexico flight on the same day with no additional cost. The flight I got there were 4 empty seats and they were trying to charge me $1,400. Shame on you Aeromexico."
Pros: "Was on time, good boarding process, Food ok, entertainment poor."
Cons: "The seat broken but they were able to fix before departure very quickly."
Pros: "The Flight was on Time , good crew , good Food"
Pros: "Thanks for putting me on priority on the next flight."
Cons: "Flight reassignments are a HUGE inconvenience!!"
Cons: "very poor information for passengers. All passengers on this flight were confused about gate information."
Pros: "The flight attendants were amazing"
Pros: "The price and the times available."
Cons: "That they move you around and can clearly or you have to go down to a bus which is late and you have a short time to catch the bus."
Pros: "Wish that the price was like that allllll year round"
Cons: "That the price has gone uppppppppp a lot"
Cons: "They don't let me boarding because nobody told me that I need a transition visa and the result I was lost my flight and all my money it was a lot of money at least for me"
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