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todo es muy servicio

solo necesita covijitas y almohaditas

I see my flight for the 9th and they switch it !

Could not print boarding pass die to use of agent. System couldn't handle existence of two codes.

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First time they weighed our carry-on.

The staff are very nice and accommodating.

I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life.

The organization for boarding. Communication and costumer service. I am really disappointed on this airline

Comfortable seats and staff are very nice

The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport.

Captain of the flight was funny and entertaining, landing down in Seattle was really smooth.

The delays were ridiculous; 1 hour delay for the first flight (Seattle to Chicago) and 3 hour delay the next one (Chicago to Seattle).

Flight delayed 90 minutes

The ticket price was amazing. It made the negatives acceptable. Friendly but scarce attendants. Although there was no electronic boarding pass for my phone, the printed one did contain useful information.

I was unable to find out how the $9 Club could save on baggage fees. No answer from online help. I thought baggage fee would be in line with American. But NO it was twice as expensive. Next time I will wear camping clothes and pack everything in my personal carry on. Web site is difficult to navigate.

4 hr delay in departure. They suck!!!

I like Everthing ......viva air sucks

I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way.

The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them.

We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards.

In-flight entertainment is very good with a good selection of movies and TV shows.

Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM.

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together.

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

Everything was on time and on schedule.

No food.

Entertainment system was good and seats were comfortable

Boarding was confusing because there were few or no announcements of which zone was boarding, and it wasn't clear exactly which desk to proceed to for boarding

Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor.

For the second time I traveled with Air Canada there was a delay and no plane in Toronto to make the connection. I will not be traveling with Air Canada ever again

Liked legroom in the emergency row and the quality of the new entertainment system.

Even on a big ole B777 you better upgrade to bigger seats

The flight was on time

Tiny bathrooms

Nothing. Just the pilot

Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund.

Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that.

Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying.

I see my flight for the 9th and they switch it !

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First time they weighed our carry-on.

they offered headphones

I couldnt recline my chair, it didn't work.

Excelente servirse

Register time to long ,

Flight scheduled and left on time, the service on Interjet was super and would fly with them anytime in a heartbeat

I see my flight for the 9th and they switch it !

todo es muy servicio

solo necesita covijitas y almohaditas

Arrive in Cancun early. Seats were comfy and legroom for tall people. Wish there was wifo and better in flight entertainment.

The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport.

Horrible

I feel sad that spending a week in my home country turned out to be a nightmare

Took us one hour to taxi out to the runway.

Very organized and on time

Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. .

From NY to the San Salvador we arrive safe excellent fly. What I did not like was to wait 4hours and 54 minutes . And to Waite 3 more hours almost the fly from El San Salvador to Panama and the fly was for 1 hour and 54 minutes that’s was too much to wait and was very awful. Avianca food did not like it. Thanks,

The flight was on time. Family boarding was super helpful when traveling with a toddler. The plane was clean.

The seat assigned to my daughter had a faulty life jacket and the crew wanted our family to split up. My daughter is 2 and didn't like that her dad was moving somewhere else as we were taking off. Since the crew member didn't want to ask the individual sitting next to me, I asked if she would mind moving so that our family could stay together.

Flight crew, as always, was excepcional.

Ground crew a bit stressed out for the many delayed flights that Avianca is having. Boarding process disorganized with people breaking into the line because of the flight delay.

Fast, reliable excellent service!!!

Could not print boarding pass die to use of agent. System couldn't handle existence of two codes.

Space and the planes are new

I see my flight for the 9th and they switch it !

Even with the flight almost full the crew managed to accommodated us together, excellent team work

Booked 6 days prior the flight and the put my wife and I in separate seats between strangers

Airline too busy ?we lost are flight

Horrible

I feel sad that spending a week in my home country turned out to be a nightmare

The staff are very nice and accommodating.

7:50 am flight, arrived EZE 5 am as instructed, boarded plane at 10:40 am, missed connecting flight and spent 14 hours in Lima, shuttled off to a hotel 1-1/2 away, for a 2am flight. Arrived next day in LA and missed shuttle. Both legs very poor service on and off airplane, added security for having to enter Peru complicated and delayed things further. LAN used to be the best to SA, LATAM is the worst, never again.

I like Everthing ......viva air sucks

Cabin crew were excellent Business class seating quite roomy

Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose.

Good service, nice plan, great entertainment on my own phone. Very comfortable, good food

I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense.

The flight was very smooth and the landing also was very good. The selection of movie are plenty.

Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight

They ran out of blankets, earphones on the flight

The schedule was not good and I was needed to take later flight than I ordered.

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

Although there were a lot of passengers on this flight, the crew was able to get everyone on the plane in an efficient manner.

We were delayed about 2 and a half hours because of the weather in Denver. I was not comfortable at all in my seat because the passenger beside me had his knee and elbow all in my personal space. I asked an attendant if it was okay for me to move and she stated that it was okay, but United switched a lot of passengers flights around so there wouldn't be any empty seats. I was stuck beside the man, all hanging out of my seat, because there wasn't an open seat available. Thank goodness the flight was only 2 hours long. Overall my experience with United was terrible and I will not be flying with them anymore.

Everything

Efficient

Delayed departure; cramped seat; minimal amenities

Delayed 4 hours ground crew did not know how to handle customers. Sooo disappointed...

Flight delayed 90 minutes

Captain of the flight was funny and entertaining, landing down in Seattle was really smooth.

The delays were ridiculous; 1 hour delay for the first flight (Seattle to Chicago) and 3 hour delay the next one (Chicago to Seattle).

I missed my flight and kiwi.com was horrible with helping me change or cancel the flight

DONT BUY YOUR TICKET WITH FLIGHT NETWORK !!!!! I HAD A PROBLEM AND LOST ALL MY MONEY !! ALL THE TICKETS (5 PERSONS) !!!!!!!!!!!!!!!!

The plane itself was awesome!

The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!

Everything

Everything

Good service, nice plan, great entertainment on my own phone. Very comfortable, good food

I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense.

todo es muy servicio

solo necesita covijitas y almohaditas

Excelente servirse

Register time to long ,

Arrive in Cancun early. Seats were comfy and legroom for tall people. Wish there was wifo and better in flight entertainment.

Fast, reliable excellent service!!!