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Overall experience was great. Flight left on time and was super pleasant. Comfortable seats with enough space. Flight attendants were smiling and courteous at all times.

Great price, good service

Text that mentioned the delay.

8.5 hour delay. No other options given, even thou they Gad other flights departing same day. Flight AB1146 from MTY-CUN 04/13/2018

The screen with the live camera in the front. Really cool

The flight was delayed for more than an hour for some security issue. Also the food is really poor. Just a small sandwich for a 4 hour flight. Really?

The crew were attentive and helpful.

Small and cramped seats.

The team in the airport seemed unsure about how to handle situations including checking people in, using the new TSA pre- check line, & resetting is he security equipment.

Staff did a great job communicating about turbulent situations & delaying services

The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great.

Cabin temperature

No spacefor carry on bag

Flight delayed 7 hrs and the official website never updated to reflect the change. Called customer service twice and they had no clue. The last representative advised to be at the airport at the original departure time to make sure we spoke to someone there. That showed a lack of knowledge and trustworthiness. The airports official website also didn’t reflect the delay.

I love the service The workers there really helpful and friendly

Rude crew.

We got on the plane after flight from LAX was delayed by 8 hours

Being initially delayed and not knowing til we got to Lima if we were going to get to Montevideo that day.

Need to improved

About entrainment is was poor, food not good,attention was so so .

the whole experience. the food was great , attendants were top notch friendly and super helpful

nothing.

A little food

I don’t think I will fly with them again. They charge for everything. Not cool. They charged for my carry on which is completely ridiculous. I’m regretting my decision to buy a ticket from them big time.

Charg

The crew was very loud. They sat in the back the entire flight and talked and laughed loudly.

I went to airport for my return flight. Apparently my return flight was scheduled for more than a month away. That’s terrible. Customer service was terrible. No help just rude and trying to get me off the phone.

Large comfortable seats... free alcohol

Everything else Disorganized boarding in Cancun Flight attendant disconnected from passengers No smiles, seems like they were stressed & didn’t enjoy their job No entertainment Better translation to passengers... it was awful & muffled

Good leg room

90 mins late out of Guatemala, flew with all three toilets out of service even though fixing them was the excuse for late departure. Bus to pick us up was another 30 minutes late in CDMX. Ran trhough customs with no guidance, not a single Interjet person to help us as it had been offered several times. Flight to LAX was not even in the monitors at the airport, had to run all over to guess the gate. Gate agent was rude and obnoxious at CDMX, called for a supervisor and not only did he never arrive, I was threatened off the aircraft. Flight departed 45 minutes late, almost missed my LAX connectiong. NEVER AGAIN, WORSE AIRLINE SERVICE, LIARS FROM THE TOP DOWN.

The screen with the live camera in the front. Really cool

The flight was delayed for more than an hour for some security issue. Also the food is really poor. Just a small sandwich for a 4 hour flight. Really?

Overall experience was great. Flight left on time and was super pleasant. Clean and new aircraft. Comfortable seats with enough space. Flight attendants were smiling and courteous at all times. Could offer some fruit rather than cookies.

We took off on time and landed about 45 minutes early. That was great

My bags were lost and didn't arrive in New York with. They were not delivered until 1am that night.

Dinner was so so but nice and hot. The breakfast in economy class was awful. The apple and cinnamon cake had too much cinnamon and left an aftertaste. The yogurt and granola was ok but not everyone has a yen for either of them. The dried apple and berries were too sweet. All in all we found this meal to be unsatisfsctory. The staff had only the most necessary contact with us which was to serve and remove trays and garbage.

Entertainment options.

This new low life category where you cannot even pay to be treated like a human.

Again, we had heard stories of kids being separated from adults, but all family was together. Many entertainment options and friendly staff. Also, when I asked at gate, the attendant allowed our family with 3 kids ages 5, 7, 9 to board with one of the earlier groups. That helped a lot as it took the kids a little longer to get all set and we were not hurried.

Crew was very good I would say that 5

This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have.

Staff and equipment

Early to arrive but gate not ready so we lost our edge

The monitors kept on freezing

Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight.

Not to well organice

Everything

Nothing to dislike

Nice all in all

Asked for seafood meal. Only to get some kinda shredded fish w. Ton of garlic and ton of cheese on top.

Food

Great price, good service

Good leg room

90 mins late out of Guatemala, flew with all three toilets out of service even though fixing them was the excuse for late departure. Bus to pick us up was another 30 minutes late in CDMX. Ran trhough customs with no guidance, not a single Interjet person to help us as it had been offered several times. Flight to LAX was not even in the monitors at the airport, had to run all over to guess the gate. Gate agent was rude and obnoxious at CDMX, called for a supervisor and not only did he never arrive, I was threatened off the aircraft. Flight departed 45 minutes late, almost missed my LAX connectiong. NEVER AGAIN, WORSE AIRLINE SERVICE, LIARS FROM THE TOP DOWN.

Text that mentioned the delay.

8.5 hour delay. No other options given, even thou they Gad other flights departing same day. Flight AB1146 from MTY-CUN 04/13/2018

Overall experience was great. Flight left on time and was super pleasant. Clean and new aircraft. Comfortable seats with enough space. Flight attendants were smiling and courteous at all times. Could offer some fruit rather than cookies.

it was also delayed and the airline didnt announced it

Overall experience was great. Flight left on time and was super pleasant. Clean and new aircraft. Comfortable seats with enough space. Flight attendants were smiling and courteous at all times. Could offer some fruit rather than cookies.

Lots of legroom.

Boarding was very slow.

Large comfortable seats... free alcohol

Everything else Disorganized boarding in Cancun Flight attendant disconnected from passengers No smiles, seems like they were stressed & didn’t enjoy their job No entertainment Better translation to passengers... it was awful & muffled

International flight. 5 hours. Entertainment system did not work at all for the entire plane. For the entire flight. TERRIBLE.

Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !

On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset.

The fly was good.

The experiente to arrive at Mexico City airport is always the worst one. The airplane takes much time to arrive at the finger, the lines are too big, the luggages takes much time to arrive...

Overall experience was great. Flight left on time and was super pleasant. Clean and new aircraft. Comfortable seats with enough space. Flight attendants were smiling and courteous at all times. Could offer some fruit rather than cookies.

Text that mentioned the delay.

8.5 hour delay. No other options given, even thou they Gad other flights departing same day. Flight AB1146 from MTY-CUN 04/13/2018

Overall experience was great. Flight left on time and was super pleasant. Comfortable seats with enough space. Flight attendants were smiling and courteous at all times.

The screen with the live camera in the front. Really cool

The flight was delayed for more than an hour for some security issue. Also the food is really poor. Just a small sandwich for a 4 hour flight. Really?

Poor service, cramped seats, screens small. Lufthansa does really well. This was a United flight and the difference was huge. United has no idea about service. Plus they changed our last leg without informing us that it was an hour and a half later. Then it was delayed. We left SF airport the time we were meant to be landing in SLC. That is a lot of extra time after a 11 hour flight. We were exhausted and not able to get home and sleep.

The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great.

Cabin temperature

Rescheduled 1 and a half hours later without telling us. Tough to do when you have already been traveling for 14 hours.

Flight was on time. Flight attendants were extremely pleasant. Food was pretty good and not too plentiful. Nice way to come back to USA after three weeks abroad.

Very smooth. I slept like a baby, haha

Nothing bad.

Nice planes and nice crew

All else. Long line for check in at connection point (only one person behind the counters), a chaotic boarding process and then Azul lost my baggage. My first, if I can avoid it, my last flight with them. Pity.

Flight was on time. Had good weather and a good crew. No problems.

If there was anything less than desirable, it would have to have been the snack. But the flight was only an hour and a half so not much was expected.

The selection of tv shows (Game of Thrones)

Not much leg room (I’m six feet tall)

The fly was good.

The experiente to arrive at Mexico City airport is always the worst one. The airplane takes much time to arrive at the finger, the lines are too big, the luggages takes much time to arrive...

No spacefor carry on bag

Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !

I love the service The workers there really helpful and friendly

Flight was on time. Flight attendants were extremely pleasant. Food was pretty good and not too plentiful. Nice way to come back to USA after three weeks abroad.

Waiting in aircraft for 1hr 15 minutes before we taxied down n left. Late getting to my connect flight they promised to have a wheelchair waiting for me n it never came. I was lucky to make my connection..

Departing 5 flights out of gate A1 in Dulles

United once again shows it’s disdain for customer service and any sort of quality in their product. I don’t think I’ve had flight attendants who were less caring of providing anything more than what David Spade and Chris Farley provided in Black Sheep - “show em an instructional video and throw a bag of peanuts at em and we’ll be there in no time”. United is quickly becoming the - even more so underwhelming - Greyhound of the skies

Great price, seats comfortable and leg room,

Very prompt boarding.

Music selection poor and audio not good

Text that mentioned the delay.

8.5 hour delay. No other options given, even thou they Gad other flights departing same day. Flight AB1146 from MTY-CUN 04/13/2018

Overall experience was great. Flight left on time and was super pleasant. Clean and new aircraft. Comfortable seats with enough space. Flight attendants were smiling and courteous at all times. Could offer some fruit rather than cookies.