Daily cleaning, installation of cabin HEPA filters on flights from South America to Indiana
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Scores according to KAYAK customer reviews
Cons: "Faster check in"
Pros: "Avianca has many route through South America hence it is convenient."
Cons: "There is always short connections and many times I miss my flights. They do not offer compensation."
Pros: "Estuvo puntual, la tripulacion estuvo amable."
Cons: "Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo."
Cons: "Business clase Is no worthy"
Cons: "Better seats, crew that doesn’t disappear etc."
Pros: "Seats were comfortable and roomy"
Pros: "Crew was nice and friendly."
Cons: "The plane was delayed and I missed my connection"
Pros: "I was never notified that my flight had been changed to an Aerolíneas Argentinas flight that departed an hour and a half later. I completed my web check in the night before and no change was mentioned."
Cons: "Improved communication with travelers in order to plan accordingly."
Cons: "Nothing Everything was great"
Pros: "The process to board is in disorder. I feel It is possible to do better the next time."
Cons: "For me when you do the Check in process and you choose your sits, they have to respect your selection all the time."
Cons: "They delayed my flight added another stop didn’t get back to LA till midnight when I should have been home for dinner."
Pros: "The in flight entertainment was good. Seats were better than usual."
Cons: "More time between connection flights"
Cons: "They cancel the flight while waiting to board. They claimed mechanical problems. Which is a good reason to cancel. The problem is how they handled the entire situation. No empathy for those individuals who needed to fly due to the death of a loved one. Completely unorganized. No practical solutions in favor of the customer. Never Again!!"
Pros: "Crew was very nice and serviceable"
Cons: "Food was very cheap and movies very very old,most up date a little bit More!!!"
Cons: "Qué ganan con tener a la gente sentada dentro del avión tanto tiempo?"
Pros: "Staff and service was exceptional!"
Cons: "Spent two hours on the tarmac before takeoff. We barely made our connecting flight. Unfortunately, our luggage did not."
Pros: "Not much"
Cons: "An Other late departure and long waiting un the plane"
Pros: "Crew is excelente and very friendly"
Cons: "Avianca has no respect for passengers, they chance your flight without notice, lie, change your seat assignment without notice or train"
Cons: "The flight was okay but the food onboard was not that good. Y"
Cons: "There is always something wrong with Avianca. delays, last minute changes. It used to be good"
Pros: "They seem to treat passengers with a lot more respect than other airlines, specially American."
Cons: "They changed gates several times at the last minute."
Pros: "The flight was 5-hours late. We boarded, stayed at the gate. Had to disembark and wait another 1.5 hours."
Pros: "The food again"
Cons: "Still no WiFi"
Cons: "Avianca delayed me flight over 6 hrs and i missed my connection once again. Every time in fly avianca I miss every single connection due to their incompetence"
Pros: "The flat bed seats in business class were terrific"
Cons: "They did not have English language landing cards"
Pros: "Fast and good service in the plane. Fast boarding"
Cons: "Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time."
Pros: "Loved the service, food, comfort and best of all price was better than the US Carriers! Flight attendants, Gate agents, Check In Crew.....I love you guys! THANK YOU AND I WILL ALWAYS FLY WITH YOU WHEN GIVEN A CHOICE!"
Cons: "Absolutely nothing....even the stop over in San Salvador was not bad at all...the extra security made me feel more secure than anywhere in the world....AVIANCA SHOULD TEACH THE OTHER AIRLINES HOW TO TREAT PASSENGERS....I LOVE YOU GUYS!"
Pros: "The food"
Cons: "Delayed. Long and late"
Cons: "Check in / drop off bagage. Waiting in line for one hour to drop off the bagage even though I did heck in online."
Cons: "El vuelo tardó demasiado en espera y salió en atraso"
Pros: "No response given."
Cons: "After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on."
Cons: "The flight from Bogota to Medellin was delayed but the crew was not informing the passengers of ETA. They initially stated the flight was cancelled, then said the flight was delayed waiting on the crew, then they said we had no captain. Therefore, it was a messed at the gate and people were really upset. The boarding crew didn't even know how to organize people into lines. Some people were given different flights and others were told to wait. Unbelievable"
Pros: "The attention"
Cons: "It is too long and it was late"
Pros: "Everything was spot on. Great creature comfort."
Pros: "Entertainment was ok"
Cons: "The flight attendants had bad attitudes, were unhelpful and the food was non-edible. The bathroom fixtures were broken and the crew did not replenish the toilet paper."
Pros: "Very good experience thank you kayak I will travel with you again ."
Pros: "It was easy to check in at the counter and online. Staff was friendly and responsive. Ease of navigation from country to country with plenty of visible staff available to answer questions."
Cons: "The long layover was a bit taxing. It would be better to cut these down in case of changes in weather condition"
Pros: "Worst airline ever. I live in NYC and had a trip to Peru. Five flights in total. Only ONE of them worked out. Two were delayed by hours (Avianca's fault) and two others I missed because of Avianca's delays. Never flying Avianca again. Ever ever."
Cons: "Cabin too warm. Service too basic"
Cons: "Nothing! On the flight back I was sick and couldn't walk to take the connection and they left me.. Made come back on a flight next they and made me pay an additional cost! What a unhuman Arline!"
Pros: "The crew was excellent and all the check in and boarding process was very organized"
Cons: "I was very hungry the whole flight. Very little food for six hours."
Pros: "Was concerned about our 1 hour layover when booking our flights to Lima. The airline did not disappoint"
Pros: "Old airplane.. Onky one barhroom working for more than 200 people in a 5 hour tavel! Horrible food!"
Cons: "This kind of airplanes can't flight anymore"
Cons: "No blankets in a more than 3 hour flight"
Pros: "I was traveling with an injured hand and the flight attendants were very nice & helpful"
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Cons: "Delayed boarding"
Pros: "Middle seat was empty"
Pros: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Pros: "Got here early!"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Pros: "Easy, fast, simple. Not crowded."
Pros: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Cons: "I didn't like that I had to put my bag under when there was plenty of room overhead."
Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Cons: "Notify the delay quickly"
Cons: "Plane very late. Boarding was chaos"
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "Perfectly on time. Good food and very good friendly service!"
Pros: "The crew was very nice. Quite helpful and pleasant."
Cons: "The only small item is the gate size in MSP. Always a bit crowded but still departed on time so it’s not a large issue."
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Cons: "Wait time because of Atlanta crowding.Re:hurricaine?"
Pros: "Quick flight"
Cons: "Delayed and then arrived at airport and sat on tarmac for too long waiting for clearance to go to gate"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "Excellent crew"
Cons: "Entertainment system did not function at all during the flight"
Pros: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Cons: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
Pros: "Aircraft appeared to be brand new"
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Cons: "Delayed by 3 hours"
Cons: "Short 30 minute delay; arrived 5 minutes late. 45 min flight doesnt allow for any food service."
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "Comfortable seats."
Cons: "Flew business class and my 1st choice on the menu had run out. I ended up not eating."
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "Short flight with great views"
Cons: "I was not asked to check my bag, but there was no space for it so I had to take it back off after everyone boarded. No drink or food. Ground crew forgot to get bags at end of fliggt for those of us who checked at the gate. Had to wait quite a while."
Pros: "Flight departed on time, arrived early! Boarding was smooth and effortless. I absolutely don't mind paying a little extra to fly on Delta vs the "low cost" carriers. Thanks Delta!"
Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."
Cons: "They should provide good hindi movies and songs in the flight"
Cons: "Plane was hot but that seems common for these small planes during the summer."
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "Loved it all. That's good advice above :)"
Cons: "It was a blast!"
Pros: "Smooth. Fast."
Pros: "One of the male flight attendants was very nice"
Cons: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
Pros: "Nice smooth, quick flight"
Pros: "I really loved the seat and the many different positions to make the flight comfortable. I also loved the plane overall. I felt less turbulence"
Pros: "Good service. Kind personnel."
Cons: "No entertainment onboard"
Cons: "Ticket agents were friendly knowledgeable and helpful"
Pros: "The crew was kind. Movies were available, as well as a charging port for phones."
Cons: "We were prohibited from bringing water onto the airplane. However, this didn't seam to apply to all water bottles. My empty plastic water bottle had to be discarded, however, my friend's 32oz metal water bottle with water in it was allowed on the plane. She was able to get her water bottle filled during the flight, but my water bottle was tossed by the staff prior to the flight. How does this make sense? This was a 7 hour flight during which only 3 times were we given a small cup of water. That is crazy! Airplanes make you feel so dehydrated, and three small cups of water is not enough for 7 hours, that is absurd. Please, just like all other airlines and flights, allow people to purchase or fill their water bottles (regardless of the material of the bottle) prior to the flight so that they can remain comfortable."
Pros: "Although the aircraft is dated, the seating was reasonably comfortable. We were fortunate in have a row of 3 seats for the two of us on the way home which made it feel significantly more spacious than outbound. The meals were appreciated and tasty."
Cons: "The entertainment system is dated due to the age of the aircraft. However, we brought our tablets which is more than adequate. We also had back up portable chargers since there is no onboard charging. Thus, going prepared prevented any issues or concerns."
Pros: "Onntime and very goid service"
Cons: "Panamá boarding room"
Pros: "COPA was acceptable, but I'd never use a COPA flight that xf'd through Panama again. No one should have to fly for 6 hours without a source of hydration. Panama GATE Security confiscated my empty water bottle that had been OK in Iceland, Spain, Paris, London, Rome, Bangkok, and US, etc."
Cons: "Panama GATE Security "confiscated" a water bottle without explanation. Having a Security presence in a CLEAN ZONE (after passing primary security) is ludicrous. No water to buy at the gate so that means no hydration for 5-6 hours in flight. STUPID!! Never again COPA or Panama Transfer."
Pros: "In time, friendly crew."
Cons: "Entertainment options are limited."
Pros: "Realmente contento con el servicio del crew de Copa.recomiendo"
Cons: "Recomiendo usar Copa para todos los viajes hacia sur America......gracias."
Cons: "The problem was some other travelers. A family traveling with 2 one of them a toddler. The family arbitrarily changed there own seats which created problems when the rightful passengers arrived. The toddler was unusually fussy and cried a lot. Not COPA's fault but bothersome non the less."
Pros: "I was in need of a wheelchair, but seems like nobody cares. I could not go to the restroom, because the disorganization of the wheelchairs transportation. Almost lost my connection!"
Cons: "They need to be more organized and be more efficient with our disable necessities."
Pros: "Getting off"
Cons: "The crew should be bilingual, not leaving an hour late and avoiding being the 6th plane to take off"
Pros: "Very good ride,thank you.Good attention from staff"
Pros: "Let me think..."
Cons: "I called Copa Airlines and the person on the phone told me they had NO online checkin. She told me I had to drive to the airport (SFO - 60 minutes from my home) to check in!!! Poor information. Bad food. Smells awful, cheap. Poor wine. Don't serve anything rather than bad food. They seem rather disorganized. Captain and copilot were okay. They landed the plane."
Pros: "Quito check was best ever. Got an exit isle."
Cons: "Food was weak."
Pros: "The crew in business class was very good and attentive. The meal was very good; I enjoyed the wine served. The hot towel and the warm snack provided was a nice touch. The seat was comfortable."
Cons: "The foot rest on the seat was pretty poor."
Pros: "Always is on time"
Pros: "-Nice breakfast snack after takeoff -More legroom than most coach seats -Efficient crew"
Cons: "De-planing could use some improvement. People who do pre- boarding due to disability or who have small children slow down the process of others trying to get off the plane."
Pros: "Everything was great food, confort, crew, boarding etc."
Pros: "Fast boarding and good food service."
Cons: "The 737NG series are very uncomfortable. Additionally no IFE entertainment system nor internet."
Cons: "Once again the plane was delayed, thank God this time I made it to my connection."
Pros: "Flight was on time"
Pros: "Great Service, on-time flight."
Pros: "Plenty of seating in waiting area. Good seat good flight"
Pros: "Flight on time"
Cons: "Seats didn’t recline but I managed to sleep the first hour anyway"
Pros: "got me out of South America!"
Cons: "everything was good"
Pros: "The crew was very friendly and attentive."
Cons: "The seats are terrible! On a long flight (5+ hours), I would expect lay-flat seats. These seats just reclined and had an elevated footrest. Not very adjustable. I probably would have been just as uncomfortable in coach."
Pros: "The flight have left on time and arrived on time"
Pros: "Smooth flight. Extremely friendly crew."
Cons: "No complaints. Great service."
Cons: "My seat would not recline and when I mentioned this to the flight attendant, she said it was because it was an aisle seat. Safety was her reason. Other aisle seats I have had did recline. The result, was back pain. I have repeatedly tried to have my last two trips to Chile and Colombia register frequent flyer miles on Copa. I was not able to figuire out how to do this on the web site. When I asked for help at the Copa counter, I was told it can only be done on the web site. Fortunate, my recent trip to and from Ecuador did register frequent flyer miles."
Cons: "Plane was late in starting barely made our connection to FLL"
Pros: "Overall good safe trip"
Cons: "Long trip"
Pros: "several meals offered"
Cons: "seemed disorganized and crowded at times"
Pros: "I got the lowest price for the dates I wanted with Copa, 2 checked bags, short layovers, and full meals on almost every leg. We had in flight entertainment, a very friendly, welcoming and attentive bilingual crew on all legs, and... basically everything I would want in a flight. My 84 year old grandmother who flies almost yearly said this was one of her best airline experiences"
Pros: "everything went well"
Pros: "comfortable seats with good leg room, very good food provided."
Pros: "I liked the quick processing, food, and entertainment"
Cons: "My Luggage was lost and sent to Medellin, Colombia, when u arrived to Quito, Ecuador."
Cons: "They took me to another city, Copa was suppose to pay for my transportation to my final destination and I have to pay 200 dollars from my pocket, traveling almost 24 hours"
Cons: "No organization and you should not sell more tickets than you can in an air plain. Just one persone attending the counters."
Pros: "The personal was constantly there to help you out with anything. Some of them could not be so serious all the time."
Cons: "There wasn't any type of entertainment, the magazine onboard could have a crosswords puzzles, sudoku, or any other type of game. One of the male flight attendant hit me while going thru the cabin and didn't apologize, in fact he didn't turn around to say sorry."
Pros: "Service was good. They could have better choice in food. The chicken sandwich was wet and cold. Maybe offer a salad with chicken. Copa has a good connection"
Cons: "Going in to Quito. The drink was pour. Only offer once after that it was closed. Same food was offered. Again bread was soak and wet and cold."
Pros: "They gave food."
Pros: "Customer service for COPA was marvelous. They even made sure our niece flying in from Texas sat with us and the boarding pass and luggage area were super people."
Pros: "Ver y good"
Pros: "The attention at the cointer ii was good."
Cons: "It needs to be more careful in checking the laggers when there are 2 passengers. My laggers were registed with my friend name and hers with my name. And my lagged was pick to be check but it has my friend's mane. So she went down for the chequing no problem,but be careful in the future"
Pros: "Everything regarding the flight was perfectly fine, apart from the food. I really liked being able to choose my seat."
Cons: "The food made me a little ill, although it tasted okay."
Pros: "Overnight flight, they don't think of giving you an bite to eat? Really? Also since it's a flight operated by united make sure you download their app before hand or brace yourself for a boring, entertainment free flight"
Pros: "At least the two seats next to me were vacant, so I could sprawl out... probably because people don't want to use this airline."
Cons: "This flight was delayed in landing due to weather (not their fault) but I had a feeling, given their crappy service in my experience, that my checked bag wouldnt make it to my connecting flight... of course i was right. It wasnt so much that my bag didnt make it as it was their horrendous response that wss the bad part (I wrote another review for that leg of the trip)"
Cons: "The boarding process after getting off the bus to get on the plane."
Pros: "Crew was ok"
Cons: "The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing"
Pros: "The seat was super confortable"
Cons: "Seat confort is bad, specially for tall travelers."
Pros: "Missed it"
Cons: "Give back money"
Pros: "Flight amenities like movies and internet"
Cons: "A little more friendly staff"
Pros: "They are so friendly"
Cons: "The restroom"
Pros: "Chech in crew poor attitude"
Cons: "Better attitude"
Pros: "Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane"
Cons: "Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated."
Cons: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Cons: "So late all the time"
Pros: "Efficient boarding clean cabin"
Cons: "No food offered except chips, no entertainment on international flight"
Pros: "Almost everything was perfect!"
Cons: "The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers."
Cons: "The boarding unfortunately the Quito airport it’s too small"
Pros: "It was a great flight. The Aeromexico plane had great service. Enjoyed watching movies during the flight."
Cons: "Check in took more than 1.5 hrs. Traveling with two kids an a baby is challenging enough and adding all sorts of incompetente and lack of help makes traveling a nightmare Also crew allocated seating all in diferentes rows which is not acceptable when traveling with small kids. Once we went to the boarding gate we forgot a piece luggage and we ask Assistance after boarding still at the gate and crew told us they could not do anything as they are user of gate space not the owners #WTH"
Cons: "Again flight was delayed"
Pros: "Good flights. Good prices."
Pros: "Horrible! They changed my flight to much later. I’mnstill in mexitco city waiting for my flight to Lima. Hated it."
Cons: "It changed last minute. I was supposed to be in Lima for my dad’s surgery"
Pros: "Flight had no major inconveniences or mishaps."
Cons: "Paid $150 more for AM Plus. Not worth it."
Cons: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Pros: "Food was good"
Cons: "Part of my poor experience was because of lack of knowledge of the staff. 1) We had a round trip from Houston. Our destination was Quito Ecuador with a connection in Mexico city. In Houston we were told that we were suppose to pick up our luggage in Mexico City and take it through immigration (we were told that this was very important) We waited for our luggage but in never arrived. After asking around at the airport we were told that the rule had changed and we did not need to pick up our luggage 2) The planes were old with no entertainment."
Pros: "Aeromexico’s staff went above and beyond to provide a world class experience. I highly recommend giving Aeromexico your business. Five stars all the way!"
Cons: "I loved the First Class upgrade for being a frequent flyer."
Pros: "Cheese tamale"
Cons: "My hiking shoes were stolen along with a wind breaker"
Cons: "mexicos airport was very unorganized. specially whdn picking up our luggage"
Cons: "Check in tool over an hour. The line wouldn't move. Luggage also took an hour to come out"
Cons: "I lost my flight since Aeromexico took forever to givw me my baggage, to make it worse, the customer service at Las Vegas is really poor."
Cons: "Flight was cancelled"
Pros: "Good service, decent meals. Good to very good beverage service."
Cons: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."
Cons: "they want to charge you for every little thing they can, terrible service, poor communication skills (even in spanish) definitely will try to avoid flying again with this "airline". too bad I still have to fly back home with them"
Pros: "Everything went fine. The on-board entertainment was good."
Pros: "More leg room in business class, extra luggage"
Cons: "No personal entertainment, no power ports, no hot food."
Pros: "The flight was smooth and on time. The basic coach seat was roomy. Good selection of in flight movies and TV shows."
Cons: "The cabin needed a thorough cleaning."
Pros: "Service was good, airplane was comfortable, and each seat has a TV with a good selection of complimentary entertainment."
Cons: "$25 checked bag fee on a flight from USA to Mexico."
Pros: "i like the chairs,screens individual, food, the crew and cleaning the plaine"
Pros: "The comfort level on Aeromexico's planes to Mexico City and beyond is beyond belief, in this age of shrinking passenger space. In an ordinary ("back of the bus") seat in coach there was more than ample legroom for a more-than-six-footer, and row 28 has two windows to look out at the scenery aft of the wings. And food was even provided at no extra charge! In this situation there certainly was no need to purchase at an additional cost whatever Aeromexico calls its "premium economy" seating."
Cons: "The entertainment system is limited --- there are no games on the seat-back installed machinery. In addition, the earphones provided are only ear-buds, which don't work well in my ears. (I prefer the miniature headphones other airlines provide.) The volume controls were also poorly scaled. The lowest three levels of volume weren't enough to even hear a single sound, the next level up was a little soft or quiet and the highest level far to loud to preserve a listener's hearing."
Pros: "Everything was good"
Pros: "they were on time"
Cons: "They changed our flight again from LAX to Oakland."
Pros: "This company still have the old fashion where the customer is number one!!, thanks the price are amazing and the ser is as well."
Pros: "Cancelled my fight 2 times"
Cons: "Don't respect my time"
Cons: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Pros: "Great on time no delays"
Pros: "Nothing good to write"
Cons: "Total discrimination"
Pros: "20 minutes before schedule"
Pros: "Headphones, meal, and a charging USB location was provided. Flight attendants were very attentive to us."
Cons: "I didn't like on my way back home the second I walked in I felt nauseated due to the bad odor. Smelled like urine and athlete feet, I was sick to my stomach."
Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."
Pros: "Seats comfortable and entertainment was enough to keep us distracted for 8 hours."
Cons: "Food was terrible. Flight was delayed by several hours and the explanation from the pilot was that they were told to go to the wrong airport. Check in was a mess and took us more than 1.5 hours and they changed my booking without notification. Connecting through Mexico City was inconvenient, frantic and overwhelming. My luggage arrived with sticky oil all over it but there was no time to complain or clean it due to the delay in connecting flight."
Cons: "Old airplane"
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "Great service. On time."
Pros: "Smooth. We will definitely fly AA again."
Pros: "Landed in one piece despite weather."
Cons: "WiFi was down"
Cons: "Why are seats so small?"
Cons: "Charlotte lost my bag and will not answer"
Cons: "All Excellent"
Pros: "plane was completely full , but the seating seemed comfortable for the short flight ( 1 hour )."
Cons: "bags were a bit delayed in delivery to baggage claim."
Pros: "Worst flight crew in business class ....super lazy"
Pros: "Crew had great personalities"
Cons: "Late to leave and arrive"
Pros: "Very cool touchscreen players on the back of each seat."
Cons: "The lights were on 90% of the flight...a night flight."
Pros: "Good boarding and on time departure."
Cons: "1) Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move. 2) Very poor attitude of crew member when asked a question when she was serving drinks. She had a very unpleasant face, and her attitude was like she was not happy on what she was doing"
Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Pros: "Nothing, okay the movie"
Cons: "Flight attendant in back rude from start to end for no reason."
Cons: "see above."
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "There were no TVs for each passenger especially for a 3+ hour long flight which was disappointing."
Pros: "Very nice crew. Thank you. I get to see my family."
Pros: "I found the crew to be nice and friendly and the breakfast was good."
Cons: "It seems like American Airlines has lived up to its reputation. More seats in a plane and less comfort. On top of that, the entertainment system has not been upgraded since the 70's. TV monitors in the middle and everyone has to watch the same thing. Of course, the sound system did not work for one entire side of the plane so I could only watch the movie and not hear it. If you are not going to have individual monitors for each seat, allow your passengers to what from their mobil devises like almost all other airlines are doing."
Cons: "never made the flight. a day of misery thanks to poor communication within one world, AA rigidity, and chaotic long lines at FlightConnections, Heathrow."
Cons: "Food was terrible and the audio was broken for the entire plane and couldn't watch the movie they played on the flight."
Pros: "Food, cleanliness"
Pros: "The crew was very nice and helpful"
Cons: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Pros: "Leg room between seats"
Cons: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Pros: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Cons: "We had some light turbulence but other than flight was great."
Pros: "I was in Business class and had some room to spread out."
Cons: "Flight was delayed by almost three hours. Crew provided NO service, but it was a late flight."
Pros: "I am happy to have made it to my final destination."
Cons: "This was a disappointing experience to say the very least. The boarding process in Quito was chaotic to say the least. The AA staff did not make an effort to maintain any kind of order. My husband and I are both enrolled in the AA frequent flyer program and had at least 6 people cut in front of us while on-line. When we finally approached the AA representative, Dayana Gómez, She was rude and not helpful. Our seats on the UIO-Dallas flight did not even recline. We sat completely upright for the duration of the 6 hour overnight night flight into Dallas."
Pros: "Power kept me working, big value to me"
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "unAnnounced gate change"
Cons: "Running in airport"
Pros: "On time Friendly attendants Great service Mike in First Class was awesome"
Cons: "No complaints"
Pros: "Boarding was very efficient"
Cons: "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
Pros: "The crew did everything they could for the passengers to make them comfortable and informed about the situation but unfortunately it was out of their hands."
Cons: "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. We had a domino effect of things happen that caused us to be delayed and then cancelled. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air--these were all chips and soda...in gluten free so I had to starve. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather"... my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. I will NEVER fly AA or La Guardia again."
Pros: "Clean, quiet, nice staff"
Cons: "Was late"
Cons: "A little bumpy"
Cons: "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
Pros: "Great announcements by lead flight attendant."
Pros: "Everything went smoothly"
Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
Cons: "Sat on the ground for an hour."
Pros: "I was shocked to finally get a snack. Seems like years since that happened. And we arrived in Indy thirty minutes early!"
Cons: "No food, no good entertainment"
Cons: "The flight was incredibly delayed."
Cons: "Flight was very late. Boarding was not good!"
Pros: "I really like the crew on this flight, they were very polite and very friendly."
Cons: "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."
Pros: "No complaints. Love American!"
Pros: "Flight attendant was high spirited, funny, and very attentive!"
Cons: "Delayed due to crew member not arriving. They boarded half the plane before realizing and then made those individuals de-plane and re-board again."
Pros: "Trip was quick bags came quickly also and everyone very nice!!"
Cons: "Cost of everything in airports!! Ridiculous!!"
Pros: "The crews not responsible for AAs garbage corporate policies, and were empathetic"
Cons: "No pilots, and mechanical issues."
Pros: "The crew was excellent and the plane was new."
Cons: "The seats are entirely too close together. If I wanted to be crammed in uncomfortably close to the seat in front of me, I would have chosen a budget airline like Spirit. I am not a large person by any means in terms of height or weight, and I cannot imagine how anyone who is relatively tall could ever be comfortable on your airline. Will not likely book again."
Cons: "this was the first time a I have traveled to the US and I was stranded at the Louisville airport after the flight diverted due to bad weather. I was offered no alternative transportation to Indianapolis. I was totally lost being in a strange city without support. finally I had to take a taxi which was very expensive"
Airlines flying from South America to Indiana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South America to Indiana
Masks required on board, masks provided on flights from South America to Indiana
Social distancing seating
Middle seats unavailable to book on flights from South America to Indiana
Testing for antibodies, testing for symptoms for flights from South America to Indiana
Waiving of change fees. Search flexible flights from South America to Indiana