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Top 5 airlines serving South America to Nashville Intl
Scores according to KAYAK customer reviews
Cons: "They delayed the flight because of a mechanical issue now I have layover for 12 hours"
Pros: "Friendly crew members."
Cons: "Check-in procedure."
Pros: "The seat was not comfortable"
Cons: "Had to check carry on and go to baggage carousel delaying my getting out of the airport"
Pros: "El entretenimiento está genial y el abordaje y aterrizaje fue excelente."
Pros: "It was on time. Comfortable seats. Enough leg room."
Cons: "Delays and nonstop messages about ETAs and gate changes"
Pros: "the seat didn't move which made it upright throughout but ok good decaf coffee though not speedy to arrive"
Cons: "on early flights it would be nice to have some decaf coffee available the droning on of needing overhead space gets wearying, since there was no problem on this flight"
Cons: "Leaving on time. We got in at 4 AM."
Cons: "Evetying was excelent"
Cons: "5 hour delay - not a good experience"
Pros: "Nice planes, better treatment than other airlines."
Cons: "Fly at Mach 2!"
Cons: "Departure was delayed, then it made an unscheduled stop in Jamaica for refueling! A 3 hour flight ended up taking 7 hours. On top of that the plane did not have a way to recharge a cell phone. The entertainment choices as well as the tv screen were poor and then there was no way to turn off the screen."
Pros: "I thought mostly everything was great. I haven't flown in awhile and expected much worse."
Cons: "WiFi dropped out pretty shortly after takeoff stayed out for the entire flight duration."
Pros: "On the trip from Boston to Nashville, I was really tired so I slept the entire way, by passing my good snacks."
Cons: "No comments."
Pros: "Excellent healthy snack options and variety. Friendly crew. They recycle. Arrived on time"
Cons: "Landed 10 minutes early only for them to announce we had 10min delay at the gate. then we sit on runway for 40 minutes with no explanation. That is unacceptable.. context for anxious passengers is a must. Customer sat plummets from this. A little communication goes a long way."
Pros: "Lots of space, kept us up to date about the delay."
Pros: "The crew was happy and friendly!"
Pros: "We were very happy with practically everything with our first impression of this airline as well as the customer service."
Cons: "We had to pay a little bit of money to upgrade our flight and now we found out that if we apply for the one credit card of theirs the fee would be more then refunded over the year."
Pros: "On time"
Cons: "No food choices"
Pros: "I liked everything. Check in no trouble. The gate agents were pleasant, didn’t have an assigned seat, no problem, gave me an aisle just as I asked. Take off, landing on time & drama free. Way to go blue."
Pros: "Excellent service as usual. I fly only JetBlue. Seats are comfortable and spacious. Crew is kind and professional. Best snacks and drink service. They make flying more comfortable."
Pros: "It was comfortable. Flight attendants were nice and friendly."
Cons: "No free disposable headphones"
Cons: "No TV service both ways of my trip. Passanger seat control come out of place."
Cons: "We missed our plane. The Kayak calendar reminder said the flight departed at 5:45 when in fact it was 5:26pm. So it left without us. The next flight was at 9:50pm and it was delayed to a 11:00pm departure. The worst part - We were travelling with a 2 year old. Worst experience EVER."
Cons: "Entertainment wasn’t working, they constantly run out of fresh food. It has happened several times in different flights. Luggage delivered late. Too long of a wait in Fort Lauderdale"
Pros: "Terra chips"
Cons: "- Seat did not go back - Flight attended lied about why it would not go back (stated that it was because the passenger behind me had his tray table out) instead of just acknowledging that it was broken - No outlets"
Pros: "Everyone was awesome. The pilot was humorous. Very relaxing."
Cons: "There wasn't anything I didn't like about the flight."
Pros: "Crew was great. Very helpful and informative."
Cons: "My seat did not recline no matter how hard I pressed the recline button or tried to lean back and it felt like the bottom cushion was nonexistent. Might need to bring my own cushion for future flights. I drive for a living and comfortable seats can make or break travel"
Cons: "Tiny TVs. Needed reading glasses to see programming."
Pros: "Free wifii and comfortable seats"
Pros: "love the snack selection and movies"
Cons: "flight was bumpy but due to weather not jetblue s fault"
Pros: "Long Beach airport is super tiny and adorable"
Cons: "Monitor didn’t work. Flight was delayed 1 hour 15 minutes but boarded super early just to sit on the plane."
Pros: "Great experience"
Pros: "The legroom was a nice surprise. I thought the seats I’m fromt of us were going to be sitting on our knees but my boyfriend who is 6’2 had room to stretch his legs out. The in flight entertainment wasn’t bad either."
Cons: "I wish JetBlue would explain how they categorize to board people. I know some airlines that board first class, passaengers with disabilities and then back of the plane to front. I think it works so much better this way."
Cons: "The movies"
Pros: "The service of our flight attendant and the smile of the pilots.."
Cons: "Everything was excellent."
Cons: "Most TVs in the seatbacks were glitching and had picture issues."
Pros: "Smooth process, friendly crew"
Pros: "Free food."
Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."
Pros: "Great customer service and attentive staff. I would definitely ride Jetblue again."
Cons: "3 hour delay"
Pros: "on time, early arrival, comfortable seating, light snacks perfectly adequate"
Pros: "No food for 11:30 flight - even though it was lunch time. snacks are "fair" at best Ontime seats and space are fine"
Cons: "very limited TV and movies ... other airlines are better ..."
Cons: "A total mess and short of information"
Pros: "Boarding is much more efficient than usual airline classist hierarchy."
Cons: "No USB ir AC outlets. Tiny screens and no choice on movies"
Cons: "International fly without food, what a shame!!"
Cons: "My bag is lost"
Cons: "Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID."
Cons: "Four hour delay, rude gate agent, seat in front of me was broken making my already small space smaller, the plane smelled."
Cons: "Seats are tiny"
Pros: "Got here early!"
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Cons: "boarding was difficult. no rhyme or reason."
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Pros: "I love all the complementary stuff on flight"
Cons: "Better ear buds"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
Pros: "Flight was short"
Cons: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."
Pros: "Movies and snacks on board. Friendly staff"
Cons: "They should provide free headphones"
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Cons: "Terrible landing"
Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nice updates"
Cons: "Hour late"
Cons: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."
Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "I can take an isle seat."
Pros: "Service vey Good. Nice choices. Comfort seating very nice"
Cons: "WiFi awful. Useless."
Pros: "The LGA team did great in difficult situation"
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Cons: "They lost my bag."
Pros: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
Cons: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."
Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."
Pros: "Nice smooth flight"
Pros: "quick trip, no problems"
Pros: "I fist and most importantly, I liked the price of the flight. The airports were very helpful with guiding and helping speed up the checkin, boarding, and safe travel through my only stop in Mexico City."
Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
Pros: "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Cons: "My plane was delayed 2 hours, additional wait while taking off. There was about 3 hours in Utah for me to connect to the next flight to Dallas. When getting off at Utah, I could not get off plane early to catch the plane. In the past the flight attendants were very well informing people. I was at the gate only 5 mins late before catching the flight. Now I am stuck in the airport for 5 hours on standby!!!! It can be avoided totally."
Pros: "Delta always has a nice professional crew. We were served within a reasonable time and I felt comfortable the whole flight."
Cons: "The pressure is the cabin with really bothering me. I've flown several times and never had the pressure to bother me but it was really hurting my head."
Pros: "Boarding was on time, free entertainment, choice of free snack with our drink, free extra serving of complementary coffee, and landed ahead of schedule"
Cons: "Nothing in this experience"
Cons: "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
Pros: "The boarding and flight were both good"
Cons: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
Pros: "Much more room in seats than expected"
Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"
Pros: "Most things."
Cons: "Delayed flight!"
Cons: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Cons: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
Pros: "The plane had a wider aisle - much appreciatedz"
Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."
Pros: "All good"
Cons: "All good"
Pros: "The male server was great. The ice cream for dessert was magnificent."
Cons: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."
Pros: "Never boarded plane cause dates were wrong"
Cons: "Now me owning up to mistake costing me $500+ extra"
Cons: "Plane size"
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "No entertainment, no food"
Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Cons: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Pros: "Value for money"
Cons: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Pros: "Overall friendliness of the crew"
Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Pros: "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
Pros: "Arrived on time, left on time."
Cons: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
Pros: "Arriving early"
Cons: "Having to pay for the wine."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Pros: "Everything was good"
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Fast boarding"
Cons: "My entertaiment system was broke, I let the crew know about it but they never pay attention on this issue, seat 13F"
Pros: "Accuration and responsability"
Cons: "Long conection"
Pros: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Cons: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Cons: "Could not get voarding pass although an AA plane the ticket as tgey called it was co partner with LATAM, so American would not talk to me and LATAM could not help either. Eventhough I was talking directly in the LATAM lounge with a representative. Ridiculous could not obtain a seat assignment until I arrived in Bogota, there I found out that the flight was overbooked and ended up having the last of a center seat."
Pros: "Flight cancelled. Got routed through Aviancs."
Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Pros: "Service and friendliness"
Cons: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."
Pros: "QUE SEA PUNTUAL"
Cons: "Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home"
Pros: "Once we finally got on the flight it was great! The crew was Fabtatsic and gave tons of updates as they became available."
Cons: "The only bad thing I can say was the delay. Beyond their control but very frustrating."
Cons: "It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so"
Pros: "The crew did a great job of keeping the passengers taken care of."
Cons: "Flight delays and almost missed the checkout of our rental car"
Cons: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."
Cons: "Time to board flight and they announced we had no pilots. They did find some within 30 minutes and went ok from there. Jeesh! So glad to get home to Nashville."
Pros: "Only food you could purchase was snacks, had no entertament."
Cons: "Great customer service appolijesed for only having snacks"
Pros: "The movies"
Cons: "The flight was late, i can not to watch the movie, the screen did not work sometimes. Furios stewardess."
Cons: "When arriving in Charlotte North CAROLINA, waiting to board my next flight to Nashville, Tennessee, upon exiting the flight there was no mention as to check your boarding passes because of a change at the gate to our flight fiying back to Tennessee. So i go to the terminal and wait patiently at my gate for my flight to arrive. The departure came but it wasn't for Tennessee it was for Norfolk?? So when i went to the flight agent asked her what happened to the Tennessee flight, she said the flight left 2 hours ago. And when i mentioned no one said anything different about some gate checks had been changed. So i ended up missing my regular flight back home to Tennessee, no thanks to everyone involved, and had to wait an extra 2 hours to receive another flight back to Tennessee. WORST EXPERIENCE EVER!!!!"
Cons: "American also cancelled thos flught"
Pros: "Seeing the fireworks coming into Nashville was a unique experience. Plenty of room on the flight. Confident and competent staff made it a pleasant experience."
Pros: "On time"
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Pros: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Cons: "Customer service, baggage policy, service at the airport counter, in short everything."
Cons: "The plane was almost unbearably hot prior to departure. We had to wait in the plane for ~25min due to an issue with the plane, and everyone was fanning themselves down. I actually was worried about the health of some of the older passengers on the plane. Bad experience overall."
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Staff was friendly"
Cons: "Flight was delayed 100mins and lots of turbulence in flight"
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Cons: "United should explain why they wanted to create the Basic Economy Category. What is the benefit for the airlines? I feel that they just took the lowest price they always offered and took away the flexibility we had."
Pros: "Movies on plane"
Cons: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
Pros: "On time flight so can't complain about that. Flight attendant was funny, helpful and all around terrific"
Cons: "Tiny cabin and seats. Aisle barely wide enough to walk through. Had to crouch down (I'm 6'4"), and barely fit into my seat (I'm not overweight. Cabin was frigid as well."
Pros: "The new planes have more leg room for comfort! Easy on and off the flight"
Cons: "Entertainment at a price. Should include a movie or two for free"
Pros: "Friendly staff"
Cons: "Multiple delays, rerouted 2 times, multiple seat changes"
Cons: "Everything Worst airline ever I will never fly with them again We chose them because they are the only ones that fly straight to my destination. However, I would rather have a layover than fly with united again! I will be flying with Southwest from now on. Thank you"
Pros: "The crew on the plane was great."
Cons: "I HATED that our flight was delayed. Not even delayed once or twice, but a total of 6 times?! thats just ridiculous. Sitting in the airport for over 6 hours should NEVER be tolerated."
Pros: "Friendly service"
Cons: "The 737-700r seating is really close when you have 3 big guys in the same row"
Pros: "Friendly staff"
Cons: "Uncomfortable seats"
Pros: "Flight attendant. The actual flight"
Cons: "The Gate agent was rude and fresh. At least 10 passengers told me they did not hear the boarding announcements until the final boarding was called. When I said to my friend as she was running toward the gate that we didn't hear the announcements. The gate agent told me I was the only one because all the other passengers did. I told him that wasn't true. He would not look at me and repeated to go down the jet way or I would miss the flight. Meanwhile more passengers were running for the gate. The message board message displayed "preboarding". I was sitting in the gate area for 40 minutes."
Cons: "We had confirmed reservations to go visit my daughter and son in law in Nashville. We had purchased tickets to see a concert in Nashville. We missed the concert and a full day of planned activities. We were bumped off the flight although we had confirmed reservations. So we decided to drive and incurred hotel charges. We will be driving back home and will incur hotel charges on the way home. We had to pay for gas and wear and tear on our car. This has been an awful experience."
Pros: "Everyone was extremely nice! Made me want to fly again. Very quick flight! Crew was great. Very enjoyable people."
Cons: "I don't have any complaints."
Pros: "The crew was great"
Cons: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
Pros: "Nothing is good about united."
Cons: "Had to fly into Memphis instead of Nashville in order to make my event. United didn't even help me do it, I figured it out myself . Asked for a refund and they gave me $3. Had to drive 4 hours and rent a car for $75 just to make my event on time that I had planned months ago. United is a terrible airline and I will never fly with them again."
Pros: "Comfy enough. Wider than the first plane."
Cons: "Crew was a little short temperee but the plane was over a half hour late. Also, somewhere between Tucson and Nashville they played football with my suitcase and I ended up with broken gifts and a suitcase full of cookies from where thr damn container broke."
Pros: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."
Pros: "Absolutely nothing good to say. Unaccommodating plane and crew."
Cons: "Absolutely nothing good to say. Unaccommodating plane and crew. Pay a little more and fly another carrier."
Pros: "The Flight Attendant who was in the back of the place was awesome and very caring."
Cons: "Someone was sitting in my seats and instead of making him move they made us move and tried splitting up my wife and 6 month old child about 4 rows apart. The air started blowing very hot air about halfway through the flight. Everyone was sweating and it was better to just turn the air off completely then keep it on. They tried taking care of it which helped for 5 minutes and then it started blowing hot again. Also the WiFi would kick you off after about 30 seconds and then make you go through a login that takes like 60 seconds. Needless to say... this was the first time I haven't flown Southwest in years... and with the kind of experience it's no wonder why it won't happen again any time soon."
Pros: "Fantastic crew"
Cons: "Seat not comfortable"
Pros: "On time"
Cons: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
Pros: "Concetta trotter My experience was excellent at Newark airport The service I received was the best I ever had I am handicap and united took excellent care of Me the attendants were outstanding!!!! But when I arrived in Nashville I was suppose to Get a wheel chair to bring me out the door and The person brought me off the ramp and told me To get off he had other people !!! I was shocked thank GOD I had my cane to walk With Nashville should watch who they hire But over all united rocks can't wait to get On another flight on united won't fly anyone else You took very good care of me"
Cons: "And then when I was flying home I had to change my flight plan because my flight got so delayed that I was going to miss my connector.."
Cons: "Flight was cancelled and accommodations for this inconvience were horrible."
Pros: "Plenty of leg room."
Cons: "Loud guy sitting behind us was all."
Pros: "They eventually refunded me"
Cons: "The flight was delayed 4 times over 4 hours, then we boarded the plane. They then got us off the plane. We waited two hours and then canceled the flight. The gate agents were rude and not helpful when we got in line to figure out how wee would all get to ORD. It was the most dissappointing travel experience I have had in a very long time."
Cons: "Had to sit at the gate for a very long time and it was extremely hot on the plane. Also had to use the restroom very badly while we were sitting at the gate and the crew told me I couldn't."
Pros: "quick flight and good landing"
Cons: "Do flights ever come on time??"
Pros: "Everybody help me good information Thanks"
Pros: "The overall punctually of the flight was very accurate and i appreciate that very much."
Cons: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
Cons: "Was late like 7 hours"
Pros: "The free movies on the united app were awesome"
Pros: "Punctual, good service"
Cons: "they charged me twice for the same ticket and never refunded me my money"
Pros: "See above"
Cons: "See above. Stewartists were rude both ways."
Pros: "Nice people. Glad the plane was repaired rather than flight cancelled."
Cons: "No airconditioning on ground. Long wait in hot Chicago. Plane returned to terminal because of faulty screen. Deplaned. Two hour wait for repair."
Pros: "Follow up email alerts from Kayak appreciated. Flight on time"
Pros: "Nice crew and boarding staff. The plane was repaired rather than the flight being cancelled."
Cons: "No airconditioning on the ground so the extra time on the tarmac was very uncomfortable. While taxiing, a screen went blank, so the plane returned to the terminal, deplaned, and there was a two hour delay for the repair."
Pros: "Boarding was smooth ans efficient. Crew was attentive and nice."
Cons: "I paid for 2hrs of wifi, yet was unable to access it as the service was "temporarily unavailable" for the remainder of the flight."
Cons: "Tv control did not work, cabin in my área very hot"
Pros: "The process was good"
Cons: "Wish there were more morning flights"
Pros: "Very funny and skilled captain. Comfortable seats with lots of leg room"
Cons: "Crabby flight attendant"
Cons: "For some reasons, my reservation didn't have an assigned seat number ! For both trips I had to wait as the absolutely last passenger in order to be told where to sit. In both situations hence i had to leave my bag to the flight assistant because there was no space for it left. When I ask for an explanation i was told it was a sort of United software bug. Nobody cared to explain me what happened, nobody came to me with an apologize, and a flight assistant on my way back made also fun of me for being the last one. This is a ridiculous customer service, I told all my friends and will tell all my finance coworkers as well to not use United anymore."
Cons: "During this pandemic they could have just refunded out money but instead they have, thru Kayak, just got it all confusing. Not sure where to go to get credit on a flight i dont even want to book but from what i heard is pigeon holed that its use it or lose it. Good Job. Spirit and Kayak. The Spirit of ripping off America."
Pros: "Crew was fantastic"
Pros: "Fast boarding. On-time departure and early arrival. Hit the trifecta."
Pros: "The crew on board made the best of the situation."
Cons: "Ground staff were unhelpful or just not around at all."
Pros: "CREW WAS AMAZING. THANK YOU!!!"
Cons: "Non reclining seats on a red eye = terrible Even though I paid for an upgraded seat, I found out upon boarding that it did not recline. No seats do on spirit. I will not be flying spirit again."
Cons: "Literally everything. It was my first and last time on spirit.. They seats were like folding chairs bolted to the ground and didn't recline. They made usthrow away our water that we bought at the airport and then charged $3 on the plane. Hidden fees everywhere. F this airline."
Cons: "The fact i had to pay 2xs for the same luggage round trip! First time for me, and certainly the last with spirit."
Cons: "Absolutely rediculous that you don’t even offer a cup of water or coffee."
Cons: "Service Assistance was poor and they were asking money for what is their job"
Pros: "first time and last, i never flew so uncomfortable before, this airlines sucks!!!"
Cons: "Cost of luggage Cost of seats if you wanted to sit with travel mate Uncomfortable seats We wanted c&e ang got e&f"
Pros: "Appeared modern and clean. Seated with family so tight space was no problem. Checked bag arrived with me"
Cons: "Not knowing for sure about deating"
Pros: "I just like captain who landed safely thats all"
Cons: "Horrible experience"
Cons: "Some of The staff memebers were rude. Had to go through like four different check points for luggage, delays boarding and not very effective. One staff memeber checks your name, another one asks to attach name tag to luggage, another one has a questionnaire for suitcase asking for items in it, this is all before even checking in!! At the gate before boarding there's another huge line because again one staff memeber checks for boarding pass, another checks passport, another one goes through bags and then check in to board plane. Have to buy any food you want to consume, not even water for free."
Cons: "On time"
Cons: "No complimentary water on an international flight. Limit of 40 lbs per suitcase. Excessive charges for luggage/carry ons. Rude customer service."
Cons: "The attendant was joking around too much. He got upset when u joked back and forced me to move from the exit row. Unprofessional... flight attendants shouldn't joke about safety in the first place!"
Cons: "Not a "discount" airline bc after paying for bags and everything else, $ is comparable to other airlines who actually take care of their customers. International flight w seats that are plastic and don't recline, no water, no tray table, no room. Delayed flight so missed connections and had to wait 5 hrs for the next flight. Unsympathetic staff. Terrible! Will never fly sprit again."
Pros: "It was cheap"
Cons: "The seats don't decline and are not very padded"
Pros: "Low food vouchers for delay and credits"
Cons: "Low food vouchers for delay"
Cons: "I know it's a cheap airline but the seats were really uncomfortable and didn't recline. I missed the drink and snack service too"
Pros: "Delayed ."
Pros: "Price at booking"
Cons: "$250 in fees - bags, boarding pass, seat assignment. Flight out had overbooked so a dozen people got left behind. Flight back connecting flight was cancelled, and they couldn't get us to Detroit for 36 hours. They had cancelled the flight before to Detroit also, so they had 2 planes worth of people to deal with. On all flights the seats were hard as boards and packed so tight you couldn't straighten a leg or take a deep breath withou pushing against your neighbor. Meal vouchers were only good at the airport and only 3 meals in 37 hours and only $7 per meal...at airport prices. NEVER EVER again."
Cons: "The plane was delayed several hours."
Cons: "Make loose my 7.00 am o clock flight, now wait till 3.00 pm to abord the next one , sucks sucks sucks"
Cons: "Flight cancellation. New flight was going to be 36 hours after."
Cons: "Extortionate arbitrary $70 baggage fee. Same bag they didn't charge me for on my flight down. A guy waiting on the same flight at the gate had *literally* the same bag and said he didn't have to pay the fee. Also extremely uncomfortable seats considering it was a six hour overnight flight."
Cons: "Due to their own delayed flight I lost my connection and instead of whatv is done with other airlines that move you to another airline in order to get the sooner flight, they dont give a thing for ur time and they dont even pay for a room."
Cons: "Spirit delayed my initial.flight from.lima so I had to rebook. They delayed the flight even more and I missed my new connection flight. I was told spirit is not responsible for the length of lines for tsa check points. I had 15 minutes to get to my gate once I finally got my bag. This one is on spirit."
Cons: "My first flight was delayed, causing me to miss my connecting flight (Flying from Peru, to Florida, to Chicago). Upon arriving in Florida- Spirit staff was rude, would not answer questions, provide info, or help us get on new flights- we were only put standby and as more and more flights were cancelled without reason- I was told I would be stuck in Florida for 36 hours. I had to buy a ticket on another airline to get home after waiting 14 hours for Spirit to help. I was so upset, missed work, tired, and overall let down with their lack of compassion or even kind concern for the issues."
Pros: "I made it home."
Cons: "Delay after delay after delay Pay for literally everything (tickets, seats, bags, water on the plane...)"
Pros: "The crew was amazing; so funny and entertaining. Loved the pricing to customize what I did/didn't want and to give me the cheapest fare possible. LOVE that they now fly non-stop from Hartford to Myrtle Beach."
Cons: "Can't think of anything!"
Cons: "The leg room and the overall comfort was bad..you couldn't bend the sit."
Pros: "Night flight, had a chance to sleep just as planned."
Cons: "3 hours late, missed the next flight I had book and subsequently a friend's birthday dinner on the next end.."
Cons: "I didn't read the fine print and realize that nothing, NOTHING was included with my fare. Not even a cup of coffee. It was 45 minutes before our luggage showed up at baggage claim and our flight never showed on the screen. We had to wonder if we were at the right place."
Cons: "the worst flight I had ever in my whole life. Kayak should not work with them anymore!"
Cons: "No WiFi, no tv"
Pros: "On time, everything went smoothly"
Cons: "Couldn't carry liquids or water on the plane"
Pros: "Crew were nice and helpful..."
Cons: "Seats for the International flights didn't recline!!! that it totally unacceptable on long legs!!!"
Cons: "My ticket was from lima To FLL, florida my final destinación was phl which I took Southwest. While in Lima I tríes To pay for my luggage vía internet for more than an hour the System try To have me sign And open an Spirit Account over And over call And customer sevice gold me To go To the counter. In the airport pay $172 dollars for my 2 luggage a my small bag It cost me so much more To use your Airline plus It was so unconfortable having the sit not reclining for over night flight. In Miami I check out my Bag with Southwest It was like Heaven using the other Airline. Never again."
Pros: "We didn't die"
Cons: "The only positive was that we arrived safely. We were told to stand in line early for no reason. Boarding took forever and seemed rushed then we sat for an hour before take off. The plane was so cramped my knees didn't fit. I'm only 6' and 180lbs. We couldn't bring water on the plane that Doesn't give you water. They opened everyone's bags in line without privacy. Rough flight and rough landing. I could keep going but no room."
Cons: "Too expensive!! They charge you for all"
Pros: "I liked nothing!"
Cons: "The plane was delayed in Lima for maintenance isuuses for almost two hours on the tarmac. This caused me to miss my connecfting flight in Ft. Lauderdale. Then I was rerouted to NYC and that plane was delayed two hours because the pilots were stuck in traffic."
Cons: "To early in the morning."
Cons: "I have used airlines for the last 20 years. Without any doubt this one was the worst. Not even the airlines in a third world country work like them. I will tell all my friends about how horrible SPIRIT is."
Cons: "They lost my luggage during my vacation. I had to call them several times so that I make sure that the luggage catch up with me in. Apart from the luggage, it was always very stressful, you are never sure that you will managed to board . Bad Organization!"
Pros: "Spirit allowed me to still check in and they were so nice at the counter and said " you have plenty of time". That re assured me and I got the first seat in the plane even though I was the last one on with no one sitting next to me and extra leg room. I have long legs ."
Cons: "$55 carry on bag"
Pros: "I thought I liked the price until I had to pay $55 to check my first bag. I liked the boarding process. I liked the attitude of the crew."
Cons: "That the airline sent me an email saying the flight may be cancelled. I think they lied about why it waas canceled.. I missed part of the event I was flying to attend . Customer service calls were a nightmare . The robot I had to talk to was worse than useless. The people I finally talked to were a bit better than useless. I will never book with spirit air ever again."
Pros: "I was able to board early because I purchased a carry on bag."
Cons: "Where to start. It was a redeye and the seats don't recline and are generally cheap and uncomfortable so sleeping was out. You have to buy EVERYTHING, they won't even give you a glass of water for free. Even charging for carry-on bags. And not a little, like $40! I also had to wait in line again after my redeye to recheck my bag, which apparently wasn't necessary. Would have been nice to know because I almost missed my connecting flight. Basically will never use this airline again"