Pros: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Cons: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Cons: "more and more current movie options"
Pros: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Cons: "The plane was very cold!"
Pros: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Pros: "Airplane was comfortable and food was good. The crew was also very friendly."
Cons: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Pros: "Great experience overall"
Cons: "No complaints"
Pros: "The crew was amazing"
Pros: "Nothing in special."
Cons: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Pros: "We got all of our bags! No lines. Smooth sailing"
Cons: "Very narrow seats"
Pros: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Cons: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."
Pros: "My seat 28H didn't recline"
Cons: "More recent movies on board"
Pros: "Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food."
Cons: "It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled."
Pros: "I loved my trip the flight was amazing"
Cons: "Everything was wonderful"
Pros: "Crews worked hard to please under built in circumstances (cramped seating etc)"
Cons: "For post landing gateholds it would help to say why waiting and say something about how long the wait might be."
Pros: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Cons: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"
Pros: "Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!"
Cons: "No much space in the seats"
Cons: "The crew was non-responsive to simple requests. The food was abismal and void of nutrition."
Pros: "The tickets were a good price, movie selection was excellent, and the staff was really friendly and helpful."
Cons: "The leg room was terrible. I'm a tall American and I could barely fit in the seat, let alone fall asleep in a 9 hour hour flight. Also, there were no plugs that would work for an American outlet."
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Pros: "The crew service was great! ...I do travel a lot on business and on a very few of my trips I have been so well served. Thank you for everything!"
Cons: "Well, of course the space for stretching my legs was not that big... But I undesrtand..."
Cons: "Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction."
Pros: "The selection of tv shows (Game of Thrones)"
Cons: "Not much leg room (I’m six feet tall)"
Pros: "Quality of the flight was similar to the first one, very good. Consistency. Good!"
Pros: "Flight was fast and safe."
Cons: "Easy going. No complaints"
Pros: "Everything was really nice"
Pros: "Everything was excellent"
Pros: "Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US."
Cons: "Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen"
Pros: "Friendly crew"
Cons: "Despite buying a seat with extra room, it's really complicated for you to open your laptop and get some work done during a 10h flight. Also, during boarding, one of the employees removed me from my seat "because I didn't pay extra", although I was showing her the purchase receipt, she insisted that that was not my seat."
Pros: "All on time and excellent treat"
Pros: "Very nice crew."
Cons: "The seats are extremely uncomfortable."
Cons: "checkin was a disaster. Could only be described as chaos in VCP."
Pros: "Check in, boarding, flight attendence, food, comfort inside the cabin, all very good"
Cons: "Overall very satisfied"
Pros: "Boarding, Confort, entertainment and the"
Cons: "I dinot like the food, the dparting delay and lack of informations about the reason of delay, the cabin was extremely hot before take off and extremrly cold during flight."
Cons: "We're still waiting for the flight"
Pros: "People were very nice and professional. I really enjoyed my flight with Azul"
Pros: "Crew was friendly, no one sat next to me, so I had plenty of space."
Cons: "TV channels were not all working."
Pros: "I don't speak Portuguese but everyone was very friendly and helpful."
Pros: "The crew were very outgoing and helpful."
Cons: "The seats are very small and almost impossible to sleep overnight."
Cons: "That none of the announcements were made in any other language other than Portuguese, in which I'm not fluent"
Cons: "My flight was delayed due to maintenance and I had to pay again a connecting flight from fortladerdale."
Cons: "Distance from my home"
Pros: "Everything, it was the most satisfying experience. Thank you azul, dont change!!!"
Pros: "I am a new customer of Azul, and a very pleased customer. All contact with Azul has been positive. (Oops...........the seats are a bit hard though)"
Everything went smoothly and all staff did a fantastic job taking care of passengers and their carry-ons that didn't have enough overhead compartment space to put into, but did well taking care of everything.
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Pros: "The snacks and water were great. Smooth flight."
Pros: "Funny. Kind. attentive."
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Cons: "No in flight entertainment behind the seat"
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Pros: "Friendly crew."
Cons: "Flight was fine."
Cons: "I couldn’t sleep in a chair... wish I could"
Cons: "Really rough landing"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Cons: "WiFi didn't work for me at first."
Cons: "Gas fume on the back seats are horrible"
Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Pros: "The plane had mechanical so we had a long delay. No fun"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "The flights were on time and they did two drink and snack services. Great crew!"
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Cons: "Delta's entertainment app does not work with Kindle Fire"
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Cons: "727 modern plane free movie free Wi-Fi"
Cons: "The airport crew at the check-in desk was rude"
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"
to top it off, they left me stranded overnight in aconnection airport, taking no responsibility for a delay
Pros: "Excelente service both of my flights departed on time and arrived early to the destination!! For basic economy there was great seat space, entertainment and multiple meals for 4+ hr flight with alcohol included!! Will be flying with Copa again!"
Cons: "The seats were fabric instead of pleather."
Pros: "on time, good seats and leg space"
Cons: "I wish Copa has more flights in US"
Pros: "Meals were delicious. Crew was friendly and helpful"
Cons: "Take more control of the passengers. No one told the passengers to raise their seats during mealtimes. Also needed to control where everyone was putting their carry ons."
Pros: "super friendly crew and excellent service"
Cons: "seats that go fully flat in business class"
Pros: "The crew and the comfort..."
Cons: "Enough food options. Only one option available."
Pros: "they were super friendly and helpful"
Cons: "my luggage could have arrived with me"
Pros: "so I can't really speak on experiences of flying but this was as great and easy experience. The staff was very accommodating and understanding. I am more than willing to fly with them again!"
Cons: "Nothing, everything was great!"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "The seats were so uncomfortable and impossible to sleep in. This is hardly worth the discount as you land so stiff and uncomfortable"
Cons: "Seat comfort and Design. Terrible for 9-hour flight. Plane configured to minimize bathroom space and maximize seats. Food entertainment and Liquor all cheap"
Cons: "I did not like the 2 baggage 23 kg rule. International flights are always 32 Kg. I had just one baggage with 29 Kg. and you guys wanted to charge me 104 extra dollars for my only one bag! Too much. The 32 kg for international flights is the commun rule among all airlines, except Copa. Need to change it. Thanks"
Cons: "Seats very small."
Cons: "I didn't have a seat from Panama to Sao Pablo, because they oversold"
Pros: "Flight was on time and crew was friendly."
Cons: "Having to screen my carry-on luggage twice, at airport entrance and gate entrance, was a shocker."
Pros: "The attention with Copa Airlines was great"
Pros: "Everything about the flight was flawless. Pleasant staff & comfortable seats... LOVED the free movies, audio selection, food, beverages, etc."
Cons: "1. would not allow duty-free purchases with under 60 minute boarding time. 2. required TSA check & disposal of all beverages before entering the area to wait for the plane - a 30 minute wait in the hallway!"
Pros: "Excellent service, nice crew, and so confortable the plane"
Pros: "I liked the food and the crew's service"
Cons: "Seats that were not able to be moved from upright position. Those seats at least should have more space for legs and be given pillows or a way to make those passengers less uncomfortable. Movies were really old!"
Pros: "Entretenimento, tripulação cordial e malas chegaram corretamente."
Cons: "O raio-x antes do embarque foi muito tumultuado. A comida não estava muito boa e como sentamos no final só sobrou uma opção. Não tinha cobertor para todos e nem travesseiro."
Cons: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."
Cons: "air condition is too strong. Caught cold because of short of blanket"
Cons: "Checking in one terminal then walked to another terminal to Board. No blankets for an international flight. Got terrible seats because I didn't web check in after I already booked the flight. I Don't understand this airline"
Pros: "Boarding wa son time and smooth"
Cons: "The food was low quality and qith not taste, both flights were really bad. Alao entertainment was poor"
Pros: "No stops"
Cons: "Food and that they didnt project any videos or offer airplugs to listen to music"
Pros: "An airline that still allows 2 free bags, gives you a full meal even early morning flights. Definitely will travel with Cops again."
Cons: "select a seat when you buy your ticket, and make sure you checkin and get your boarding pass as soon as possible."
Pros: "Flight was on time, crew was polite and there was variety of entertainment."
Cons: "Food quality was very poor. Need to improve. Chicken empanada thin as paper. "Waffle" was made of an unknown substance that tasted terrible. Egg breakfast was mostly chunky potatoes half cooked accompanied by 2 leafs of overcooked spinach. Only good thing: platanitos' chips. Long overnight flight with No pillow and No blanket offered."
Pros: "Yet to be found"
Cons: "Long flight with no breakfast, poor selection of movies"
Cons: "No one spoke English and didn’t explain why they changed our seats."
Pros: "The crew and staff were wonderful and professional"
Pros: "The crew was super nice"
Cons: "Again, international flight, cold, no blankets offered. No wifi or charging stations."
Cons: "On time. Food okay"
Pros: "Service, service, service. It´s a 1 hour flight, and they offer food and drinks. Not your usual airline. Always on time."
Cons: "Boarding took a bit longer than usual, passengers didn´t help much today."
Pros: "Everything but I will never travel on COPA again and have warned everyone on facebook and the internet why.... because you require and exit ticket out of Guatemala. What if I am traveling by bus, by car or by boat?? Guatemal immigration does not require this. I have friends with immigration and I have confirmed this.....Show me the law that is enforceble.....Please"
Cons: "Why do you require an exit ticket out of Guatemala on my return trip. I flew from Columbia to Guatemala with plans to leave Guatemala by boat last year and had to buy another ticket only to cancel it later. I talked to Immigration in Guatemala and they say there is no reason for you to do this. I just returned from Panama and was asked for an exit ticket from Guatemala again. I have warned all of my friends to travel with other airlines other than Copa only for this issue. I will never travel on Copa again until you fix this."
Cons: "One of my luggage was damaged and 5 locks were stolen from the ñuggage"
Pros: "The food was good and the crew on the plane were very nice."
Cons: "I did not like that we were not informed that the flight was delayed 2 hours. We were only told bc we asked what was talking so long to board. It was very unprofessional and the copa representative told us that that was very normal to not tell us that the flight was delayed"
Pros: "Ha mejorado la comida que dan en económica, en especial par un vuelo tan corto. Las tripulaciones colombianas son más amigables y orientadas al servicio que las panameñas. Panameños: Wake Up!!"
Cons: "Ya es hora que inviertan en esto. Tanto en ejecutiva como en económica."
Pros: "plane was comfortable"
Cons: "Flight attendants weren't polite"
Pros: "Everything went well. It was nice that the flight was not overcrowded and there was room to sit comfortably."
Pros: "Food, crew."
Cons: "The plane went to land in Barranquilla but came to land too quickly and once he touched down he had to accelerate and take off again. Very uncomfortable 20 minutes circling without an announcement."
Pros: "Staff was great, plane was clean, seats were spacious. I was overall very comfortable and pleased with my copa airline experience"
Cons: "The food wasn't great, but can't expect much from airline food these days."
Pros: "- nice staff - food on the plane"
Pros: "Convenient. Preferred service is worth enrolling in."
Cons: "Signs of overbooking flights. Web check-in confirmation never emailed. Had to check in normally upon arriving at airport."
i reserve the right of opinion
I booked the flight through budgetair.com and paid for one checked bag. When I went to LATAM gate at the airport, they told me they had no record of my purchasing a checked bag and would need to charge me. Budgetair insisted I had paid for a checked bag and LATAM insisted I had not and would need to pay again. Not sure if the issue is with budgetair or LATAM or both
Pros: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."
Pros: "The crew were good."
Cons: "I wanted to change the returning day, but the charge was too much. More consideration for the client."
Cons: "Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly."
Cons: "Quick, easy, no problem."
Pros: "nice crew for sure!"
Cons: "not to charge the extra cost for the checking bags!"
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Cons: "Have a screen to watch movies."
Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."
Cons: "The seats were very uncomfortable and cramped."
Pros: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Cons: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."
Pros: "Quick comfortable trip."
Cons: "Some food or drinks"
Pros: "I don’t like"
Cons: "Because de flight was late;3 times they change the time for departure Finalmente they departure after 8 hours from arrive to the 1rs fly."
Cons: "Paid extra to upgrade. Then never saw the flight crew during the flight. And they provided no drink or snack service. Instead they all huddled at the front of the plane and talked with each other. Disappointing to say the least."
Pros: "No waiting"
Cons: "more seat space and padding, no charge for soft drinks"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Pros: "Got us there safely"
Cons: "Multiple reservation and confirmation codes became confusing"
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Pros: "On time"
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Pros: "Staff / crew was great"
Cons: "Boarding is was not explode what line you needed to be in according to the size of your luggage"
Pros: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Cons: "The uncomfortable seat. It doesn't recline much, very small space between them."
Cons: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Cons: "Flight cancelled twice, 15 hour delay, disorganized announcements and management. Truly awful"
Cons: "Child behind my seat was loud kicked my seat and parents did nothing."
Pros: "Cheap flight, decent service, clean and safe plane overall"
Cons: "Flight was delayed about an hour but no communication from the airline as to why"
Cons: "El vuelo salió a tiempo y en los horarios exactos lo que. o me gusto que me dañaron un bolso y me lo hicieron huecos"
Pros: "The aircraft room and comfort"
Pros: "Nice flight, nice plane. Food needs improvement"
Cons: "Ridiculous long time standing for boarding. This needs to be improved."
Pros: "Crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat because I bought my ticket from a third party. The boarding gate crew seemed stressed and were a bit short with passengers waiting for seat assignments."
Pros: "Beer wine & whisky"
Cons: "No wifi, uncomfortable"
Pros: "Entertainment is ware out, headphones jacks don't work well."
Cons: "Headphones jacks Food can be better and warmer"
Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Pros: "The entertainment was awesome."
Pros: "A good amount of room, really enjoyed that you could check in two 23kg bags free. It helped a lot with the carry on baggage issue (lack of space, too many people wanting to put their too large bags in the overhead bins). Good entertainment selection, they provide headphones which is nice. Comfy blankets. The crew was attentive and patient."
Cons: "Started boarding late but the captain got us to our destination early even in spite of late boarding."
Pros: "Smooth flight, on time"
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Pros: "Crew Attention Last Leg of the Trip (Lima-LA) the Plane 787-8 comfort layout"
Cons: "little delay on boarding without letting us know why? Although did not delay, even arrived earlier, the overall time of the trip."
Pros: "Good flight"
Cons: "Weak Service"
Cons: "Could not select my seat"
Pros: "The crew was very nice"
Cons: "We had an hour delay and 15 minutes since we land to go out of the pkain"
Pros: "El sistema de registro fue rápido, el abordaje también, el avión estaba en buenas condiciones de aseo y comodidad, la tripulación fue muy amable, el vuelo salio a tiempo."
Pros: "Good food and staff"
Cons: "Evething was good"
Pros: "Crew did well to make the flight as easy and nice as possible. Blankets and pillow were ready when I arrived."
Cons: "Loud. Lots of kids."
A REVIEW BASED ON FACTUAL EXPERIENCES ON FORIGN CARRIERS AND THEIR SERVICE COMPARED TO AA and Other US CARRIERS, FIRST CLASS WHAT ? YOUR price for what not much more then a premium class seat AND ALL YOU OFFER IS a can of coke and a pkg of Fig Cookies ? Seriously. All 4 of my flights were first class, Joke of an offering, and each one sucked, I am American and I have flown over 800,000 miles and over 650 flights in 4 years, out of all these flights I've only flown US Carriers 12 times and I know that is a factual number. Jet Blue I will fly again, they act are a good and ran and they know how to take care of their guests AMERICAN AIRLINES JUST SUCKS Cathay pacific, Eva Air, Air Asia, Asiana, Korean Air, ANA, Thai Air ways and many more, I fly business class and every one of these airlines blows away these Sad Poorly ran US CARRIER'S, ,
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Cons: "Waiting for luggage"
Pros: "All good."
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Pros: "Comfortable seating"
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "very organized boarding process"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Cons: "No seat power, poor connection for movies and they kept freezing"
Cons: "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
Cons: "The WiFi to work."
Cons: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Pros: "there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats"
Cons: "would be nice to have individual entertainment screen - instead it was above every few seats"
Pros: "Great flight experience!"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Pros: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Cons: "Everything was good, no complaints."
Cons: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "The food was pretty good Good choice of movies The staff were very good"
Cons: "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Pros: "It was a great flight"
Pros: "Short flight"
Cons: "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Flight on time."
Cons: "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Cons: "No audio in business. No working electric outlet."
Pros: "Nothing out of the ordinary"
Pros: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Cons: "The 4 1/2 hour departure delay"
Cons: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Pros: "Very friendly gate agents & Flight staff"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Pros: "Friendly crew. efficient."
Pros: "Everything lined up perfectly"
Pros: "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
Cons: "The landing was ROUGH!"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "Okay, but flight was delayed."
Cons: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "delayed at both sides with very little announcements keeping us updated"