Daily cleaning, installation of cabin HEPA filters on flights from South America to Palm Springs
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Scores according to KAYAK customer reviews
Cons: "Bad social distance"
Pros: "no, not courtesy"
Cons: "select crew based in human and better relation"
Pros: "the plane didn't crash."
Cons: "honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time."
Pros: "Great crew!"
Cons: "Did not get upgraded :)"
Pros: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Pros: "Boarding was on time and we arrived early. The staff was also very friendly"
Pros: "Crew was great"
Cons: "All was great"
Cons: "Plane was cramped and in disrepair: broken seat arm and headrest, very limited recline. It was a 767 and felt more uncomfortable than a 30 seat regional jet. Very dated entertainment system with limited media options. Exceedingly long delay (1 hour) which the pilot attributed to the ground crew."
Pros: "Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean."
Cons: "Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable"
Pros: "In flight entertainment"
Cons: "The plane was very hot."
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Pros: "Arrived on time"
Pros: "Delta did a great job getting our checked bags from an overseas arrival to this flight. Boarding smooth."
Cons: "Seats are cramped in coach. Fact of life for all carriers."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "Very kind staff, no complaints about my guitar and even helped carry it to a closet (thanks sooooo much), nice veggie meal, everything was on time."
Cons: "Pretty rough turbulence, but that wasn’t their fault of course."
Cons: "The food was just ok."
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "Not on time"
Cons: "2 hour delay"
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "Crew was very good I would say that 5"
Cons: "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "The staff was wonderful and the flight was smooth"
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Cons: "Padding on seats are worn out. Very uncomfortable"
Pros: "Impeccable as usual"
Cons: "No tv on flight from Seattle to Los Angeles, I felt like I was flying United. That was the only thing that was extremely disappointing"
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Pros: "The crew, food, plane, everything was excellent"
Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "The crew was nice and pleasant. They didn’t fuss over ym carry on being too big. They were very accommodating. Boarding was very quick again"
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Pros: "Cramped hot plane sitting in sun for half hour with no announcements"
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Product was excellent, the whole experience was amazing."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Pros: "Great short trip with an attentive crew."
Cons: "Seats were a bit uncofortable and small compared to previous flights."
Cons: "No shoulder room"
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Pros: "There was a slight delay, but boarding was easy, and flight was smooth."
Cons: "Flight was completely packed."
Cons: "Our backs and bottoms were in constant pain on the three hour flight. This was in the premium coach seats. Coach seats must have been unbearable. As usual, major airlines are making the general experience as miserable as possible in order to sell premium seats and services that used to be standard."
Cons: "Lunch sandwich was too spicey"
Pros: "Our flight from ATL to PVD Was canceled after a 3 hour delay and we were left to make our own reservations to PVD.The time was approximately 12 noon (we had been st ATL now for over 4 hours) and without help from Delta we went gate to gate .We happened on a flight to BOS depg 1:50PM (actual dep 3:30PM. We got no help on where our luggage (2 suitcases)was but told it would follow. Landed BOS approx 5:45PM,no luggage! Trained to PVD hoped bags were on a 10:30PM Delta flight. They were but bags were wet and so were some dresses and ladies slacks. Advised luggage person but she was so busy with others looking for their lost bags.Deltahad no control over Wx, but we deserved better service and assistance to make things no so exasperating."
Cons: "The leg space in the coach is TOO close and not comfortable. Too cramped."
Pros: "Great costumer service"
Cons: "Good trip"
Pros: "The staff was super friendly. Checking in was a breeze."
Cons: "The cabin temperature was insane. SO COLD!! even with blankets people and my self included were freezing!!"
Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"
Cons: "They hate kids"
Cons: "no individual tv’s. The best was the food, noquis were excellent"
Cons: "I didn’t like the food, worse I’ Ever taste"
Cons: "4 hour mechanical delay and shitty communication"
Pros: "The pilots managed the turbulance and landing in the moutains beautifully."
Cons: "The gate was vhanged three times...announcements unclear."
Cons: "upon my arrival in MIA noticed the lock was missing and the zipper half open when at my house one silver gift was partially missing Thetop cover please see picture attach in a separate letter will contact your offices her in Miami for rrinbustmen"
Cons: "longer hours due to the 2 stops"
Pros: "This a short flight and they only offered drinks. No entertainment was available"
Pros: "Worst airline food in years."
Cons: "Food was bad on all 4 legs of trip"
Cons: "No complains"
Pros: "In flight service was good and the meal was tasty and complete. Fun entertainment."
Cons: "Rude check in staff that priortized customers that arrived too late to the airport which made us late for our flight. A customed shouldn't have to stand in line an for 90 minutes just to drop off checked bags after checking in online. Every customer should start at the back of the line. All of Ecuadorians in the Guayaquil airport for Avianca should be replaced."
Pros: "the flight was AVIANCA , not American Airlines"
Pros: "On time departure and arrival. No suprises. Predictable"
Cons: "The entertainment screens did not work in my seat and my wife's seat."
Pros: "Good food, kind staff, free booze"
Pros: "Good food!"
Pros: "They went above and beyond to make my travel experience an enjoyable one."
Cons: "That they are not more like them on other airline carriers."
Pros: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Cons: "space was small in economic class"
Pros: "All else is fine."
Pros: "one more bag"
Cons: "This flight was operated by Avianca, the flight was delayed 2 hours at the beginning, they said they will give as a voucher for food while we wait, when I went to the counter they said they don't give anything for a 2 hours delay. Then the flight was delayed a 1/2 hour extra, it was not even announced and we ended up boarding at 12:15am from a flight that was supposed to leave at 9:35pm, then the plane was waiting for 1/2 hour before we went abroad and I ended up arriving at 2am to my destination when I was supposed to arrive at 10:45pm, this was the worst fight experience and we didn't even got an apology for the inconvenience."
Pros: "Todo bien"
Pros: "Las aeromosas muy amables y profesionales."
Cons: "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
Pros: "It was comfortable, nice staff and had a meal as well"
Cons: "The landing gate in Palm Springs."
Pros: "They provided tablets."
Cons: "They changef aircraft for an old one. Bc Seat really uncomfortable. Not dorect aisle access. No avod. No wifi. We were waiting 20min at the aircraft door waiting to enter."
Cons: "I had problems with my reservation. Somehow my last name was typed wrong on the sistem and they couldn't fixed it at the moment i was doing my check in. I had to purchased another ticket otherwise i was going to missed my flight. Very disappointed with that airline. It was my second time traveling with them and definitely my last one."
Pros: "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
Pros: "Did not have to pay to check our baggage!"
Cons: "Great app, sometime it still miss a flight, suggust to provide a display sorting options, such as stops, times etc"
Cons: "Entertainment is rather limited."
Pros: "Top notch airline - staff is personable & comfortable seating"
Pros: "all the experience"
Pros: "I had to fly at 11:19pm I had a delay flight leaving at 2:00am . The flight was change from Lima to Miami and from Miami to Chicago not to Dallas"
Pros: "I like AA"
Pros: "Everything was ok."
Cons: "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
Cons: "Not on time, no entertainment system, little space"
Pros: "the wine was good"
Cons: "the tv"
Cons: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Pros: "Got me there"
Cons: "Delayed crowded and bumpy"
Cons: "Movies broken has to change seat"
Pros: "Great food and headphones"
Pros: "no usb charger"
Cons: "No seemed happy at all."
Pros: "La puntualidad y responsabilidad del bpersonal de abordo."
Cons: "LOs espacios entre asientos son bastante reducidos."
Cons: "The man sitting next to me had too much BO used much of my space."
Pros: "Great nonstop, friendly crew"
Cons: "there was no flight. pay attention, kayak."
Pros: "The movies"
Cons: "Why are stews so rude."
Pros: "The first flight had built in video screens."
Cons: "But video screens in all aircraft."
Cons: "Leave on time. Friendlier and helpful service"
Cons: "Basic Economy forces you to check bags for a fee and prohibits carry on luggage. I was not prepared for this when checking in. Luckily, we were able to downsize into one suitcase which we checked in."
Cons: "Everything. We were incredibly delayed which happens but none of the staff knew what was happening. Different passengers were told different things and when we tried to ask questions they were far from helpful. It was not a good experience at all."
Pros: "On time, rare for a full flight."
Cons: "A little quicker on the baggage upon arrival would have been nice."
Pros: "Fast boarding good entertainment"
Cons: "Better snack choices"
Cons: "Has lots of contradicting texts about flight status"
Pros: "Departed 1 hour late, messedup plans in New York city for us."
Pros: "I had my own row"
Cons: "Seats are still so bad. I think I got a headache from looking at my phone the whole flight."
Pros: "Paid for Econoplus seat but was assigned a seat in the row before the emergency exit. Seat uncomfortable didn’t recline had to go through refund process"
Cons: "Rebooking through united was a nightmare"
Cons: "Seats were incredibly uncomfortable. Why no food on a 4 hr+ flight?"
Pros: "The crew was great."
Cons: "Hard seats....."
Pros: "Excellent trip. Took basic economy. Only like needed to pack for weekend. Got the job done."
Cons: "No frills. It wasn't needed but gotta think of something to put here."
Pros: "Flight crew did everything possible to make up time lost from a maintenance delay."
Cons: "Crew member splattered me with tonic from a can he opened for the passenger in front of me. No harm done, however."
Pros: "I liked that we flew directly into Palm Springs, which is my local airport."
Cons: "I didn't like how tight the seating spaces were. I'm a thin, small person and I was not comfortable. I can't imagine how a taller or heavier person could be accommodated comfortably. I never thought I'd say this ... but I've now decided I prefer taking the train because domestic air travel is just too confining!"
Pros: "We flew business class and slept most of the way in very comfortable environment"
Cons: "The cabin crew insisted that we had to claim our baggage in Houston and go thru customs with it. THEY WERE WRONG! . we wasted 15 mins for luggage that we then found out did not need to be picked up as it was routed direct to Vancouver. This almost made us miss our next flight and caused us a lot of stress. We had specifically asked the crew to check as we thought it was ticketed to Vancouver but they insisted WE WERE WRONG"
Pros: "Courteous crew, choice of snacks, on time"
Pros: "Wasn't dragged off flight."
Cons: "Bathrooms so small you can't even turn around. And I'm 5'7", 135lbs!!"
Pros: "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
Cons: "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
Pros: "Arrived early!!!"
Cons: "No snacks!"
Pros: "I was able to get to my destination safely"
Pros: "All aspects - crew were pleasant, flight was on time and smooth, meal was reasonable"
Pros: "I had no complaint when I flew from Newark to Lima.flight attendants were nice and respectful they knew what they were doing. My travel back to the States were different. Since it was an overnight flight i expected to sleep most of the time. When I was resting suddenly one of the attendants literally scream in my ear to ask if I wanted chicken or beef??? I was like" can you see I was sleeping? To me that was rude. Also they didn't coordinate to serve drinks they took more than usual to serve. No one even ask if we want more drinks or not. Hope they do better"
Pros: "Will never use united."
Pros: "United service is awful."
Pros: "The boarding was quick and efficient. The crew was super friendly."
Cons: "The plane is old. It lacks entertainment amenities. Bolt Bus and Grayhound are luxurious in comparison to this United plane."
Cons: "Delayed because of baggage not being ready for flight."
Pros: "Stewardess were very nice"
Cons: "Tried to change flight to different day cost was rediculus united wanted an additional amount equal to the cost of the whole round trip not very helpful Were TSA approved going but not returning At 84 did not appreciate this. Will not fly United again if I have a choise"
Pros: "Stewardesses we're kind and helpful"
Cons: "One of the stewards spoke ill and loudly of a passenger he was irritated with as passengers were exiting the plane in Houston, which I found to be incredibly unprofessional."
Cons: "Ron working the check in desk at United gate B67 to B79 was extremely rude, condescending and combative. I was appealed & offended by him and the way he spoke to me. I also observed his poor treatment of other passengers I will not longer use United Airlines for my flight needs"
Cons: "Lost my bag"
Pros: "Updates from pilots Airbourne"
Cons: "The gate told us it was a late arriving aircraft but that flight wasn't late.. it was a negative swap and there was no way for the inbound crew and aircraft to be on time.. just tell the truth.. feet were freezing"
Cons: "Short flight everything was fine"
Cons: "Wish I used y'all for my other flights!"
Pros: "Finally a United flight that left on time and arrived on time!"
Cons: "The entire United experience left me wanting something, anything from this airline. Unfortunately the only thing they will get from me is no more chances for service recovery. They failed miserably!"
Pros: "Very good! Very nice and friendly employees!"
Cons: "The crew was very unfriendly. I was extremely shocked how they seemed to be bothered when called upon. I boarded group 3 and by the time I got to my seat overhead space was filled all around me. My seat was row 32. Im not one for speaking out but this was a very unpleasant experience."
Pros: "Attended to us constantly"
Cons: "Everything was Great!"
Pros: "We boarded in record time and took off in record time. The landing was so smooth I hardly noticed it. Perfection!"
Cons: "Anything I didn't like is typical plane stuff - small cramped seats, one cup of soda instead of the entire can, etc. Nothing unusual!"
Cons: "Too tight. Not enough leg room. Bad service."
Cons: "Everything was horrible. The fried noodles that they served was too soggy. The crew was understaffed but it won't justified their bad service. I called twice and noone came to helped. They had a young Asian male flight attendant that was flirting with other 2 guy passengers. But when other passengers approached him he wasn't very nice at all, he had this unpleased face all the time, It was hot and we couldn't connect to the internet. It was just horrible. Sucks paying so much for a very bad service."
Cons: "they didn't serve us, not even water. Also they tried to land once and they could not and then they took us back and retried. Not an explanation or anything.. I believe that the pilots didn't know what they were doing.... I fly frequently but this is one of the worst experience, plus have in mind that you go to Palm Springs to enjoy and relax not to die.., If you have turbulence least announce the passengers and prepare them."
Pros: "The crew was very nice, the plane seating and room was comfortable, no complaints."
Pros: "Nice crew, good flight."
Cons: "No Wi-Fi, short flight so not big issue"
Pros: "The flight was pretty empty so I had an entire row"
Cons: "I asked a staff member a question about my checked luggage and I felt like he blew me off. No big deal though."
Airlines flying from South America to Palm Springs have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South America to Palm Springs
Masks required on board, masks provided on flights from South America to Palm Springs
Social distancing seating
Middle seats unavailable to book on flights from South America to Palm Springs
Testing for antibodies, testing for symptoms for flights from South America to Palm Springs
Waiving of change fees. Search flexible flights from South America to Palm Springs