Landing was a bit rough
The crew was organized and made us all laugh, and had a great personality.
I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average.
Once we hit the coast we skirted down the coas of Florida which provided a spectacular view. The approach and landing at Key West airport was thrilling and absolutely perfect. We’ve flown Delta many times but this was our first but not last time to Key West.
The crew was amazing. They were attentive and very professional
I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew
Food was better than the usual airline food. We also got a Valentine's day chocolate.
seats too narrow, barely have room to sit and stand. No USB charger
The flight attendants could not do enough for you.
Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.
The cabin crew were pretty good. That's about all that was good.
I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again.
KLM crews look unhappy with their work. Everything they do is a favor not duty.
787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.
My bagage broke
I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it
Great selection of movies; on time departure and arrival much appreciated.
Food was poor
The movies, the crew, the flight itself.
The food was horrible. Also, all of my ticket information said Brussels Airlines but there's no such thing. It made it very confusing because on my departure I was looking for Brussels, but it was actually United I needed to look for.
Need addl gate capacity at sfo including non-jetway options when other better options are unavailable.
Toilet is clean and seat is pretty comfortable for a long flight
Food taste is no good, no child meal and entertainment choices so limited and earphone is not comfortable specially for a long flight. No priority boarding with kids
flight was over two hours late because of a late incoming plane. That may be for good reason, but we weren't told until less than one hour before takeoff. It doesn't make sense that the airline just found out one hour before takeoff that the flight was two hours behind. We should have been told sooner about the delay, while we had other choices of alternate flights.
|Flights Arrive in||Madrid Barajas|
|Flights Depart from||South Bend/Michiana|
|Airlines||Delta, KLM, United|
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