Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Colorado
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Scores according to KAYAK customer reviews
Pros: "It was on time and friendly"
Pros: "Flight on-time. Comfortable seating. Great service. Able to pick seats and check-in early. Tailwind so arrived very early."
Cons: "Precious twins right behind us. Screamed the whole way home."
Cons: "Two out of three USB ports would not hold cable on my premium seat row. Would not recommend if something as simple as USB port inoperable is not handled by cabin service or maintenance. We paid additional fees for this seating and couldn’t keep device charged. Very disappointing"
Pros: "Cimfortable seats on a brand new jet, with excellent food and wine, and great service!"
Cons: "Flight was too short"
Pros: "Brand new airplane with comfortable Recaro seats. Great food and wine. Excellent service."
Cons: "Nothing. Alaska Airlines provides the best service available."
Cons: "45 minute delay due to fog"
Pros: "I'm a big fan of Alaska Airlines and their partner Horizon Airlines. I travelled from Edmonton to Denver via Seattle last night. All the staff if pleasant and treats you as a valued customer."
Pros: "The airport staff was delightful and I had no problems whatsoever."
Cons: "tge a la cartel meal options were spartan and expensive for a very long flight."
Pros: "Friendly staf. comfortable seats. And no charging for checknig my bags."
Pros: "Everything but…"
Cons: "You lost my backpack with $2000 worth of hiking gear that I will not be able to replace before I am supposed to leave on a trip. How could this happen?! This bag was full of all the material possessions in the world that matter to me."
Pros: "Seat was comfortable and in-flight service was very good."
Cons: "Gogoinflight didn't work for at least the first 30 minutes of flight. I upgraded to first class, but there was no service until we were above 10,000 feet. I don't know if this was a one-time thing, or if other airlines are just better at accommodating first class."
Pros: "Friendly staff. Made up time after a mandatory tire change."
Cons: "Other passengers not listening to the staff."
Cons: "No legroom unless you pay more for it."
Pros: "How friendly and professional"
Pros: "On time and effortless."
Pros: "Able to text ..."
Cons: "No Free beer or alternative gluten free snack"
Pros: "The plane had the usual wifi, drinks and eats. But USB ports and plugs in economy! That's value!"
Pros: "Flight crew was courteous."
Pros: "It was easy to board and a quick flight overall amazing"
Cons: "Just the people next to me taking more room then need but you hace no power over that."
Cons: "Gate 11c."
Cons: "not able to know my seat till a day before flight ."
Pros: "Almost everything. First time flying with Alaska Airlines thought the food would be better o thought the food would be better on such a long flight but it was enough to snack on until I got to Seattle great experience in between flights was able to get an earlier flight to Denver"
Cons: "Wish there was a little bit more offered for food but overall a fantastic experience mahalo"
Pros: "Just fine. Staff was helpful and actually very kind crew (stewardess) I don't recall her name but middle aged blond. Very nice."
Cons: "Charis could have more room and there was bad turbulence but what can be done about that? we arrived safe and sound and that was good."
Cons: "Service was amazing"
Cons: "very rough landing, delayed flight with little communication"
Pros: "Great service and very organized."
Pros: "Friendly and had great food options! The flight attendants were consistently available"
Cons: "The flight attendants all seemed really tired and did not have an exceptional energy or positive attitude. The announcements were very difficult to hear because the person speaking was mumbling."
Pros: "Early flight, and short. I think I slept through it. Woke up sore, but eh I'm not surprised by that. I'm a giant and no one woke me up for anything so I was satisfied."
Pros: "The crew and captain were amazing and very apologetic!"
Cons: "I paid an extra $300 for preferred seating because I wanted the extra legroom to sleep. I'm over 6 feet so coach is very uncomfortable. My girlfriend and I got in our seats and 10 minutes later, a crew member walked back and asked us to get off the flight. We got off the flight and were met by police officer. Low and behold, the woman sitting next to us said that she believed we were intoxicated and feared for her safety. I am a police officer and my girlfriend is a nanny/preschool teacher. Not very threatening. The officer on the ground looked us over and asked us a few questions and determined we were not intoxicated and we were no threat to the other passengers. The airline asked us to get back on the flight and we would be sitting in coach because the woman adult children were now sitting in our seats. I told them to book us on another flight with the same seats that I PAID for or put us back in OUR seats on that same flight we just got kicked off of. We were escorted back onto the flight and the crew asked the woman's children to go back to their seats so we could have our seats back. They then asked us not to speak to the woman sitting next to us (which we never did to begin with!!!) and then told us we could have free food and drinks. The whole experience was insanely embarrassed and I can't believe that woman sitting next to us can get away with what she did. I am absolutely livid that they would ask us to get off the flight and then give our seats to the woman's ADULT children without vetting the situation and making the easy determination that we were NOT intoxicated. So embarrassing!!"
Pros: "I was made to feel comfortable right from Bangalore by the checkin people, because I indicated to them that I had a fear of missing my connecting flight from Seattle to Denver. My connection to Denver went smoothly,however the flight attendants on Air Alaska need to be more courteous and friendly."
Cons: "Did not like the flight attendants but the pilot made up for the humour that was lacking. Never seen a pilot interacting the way this one did."
Pros: "Glad I discovered Alaska Airlines!"
Pros: "It got cancelled due to 3 inch of snow. And I missed work in Denver because of it. Very inconvenient"
Cons: "I would like to not have it cancel"
Pros: "Offering price"
Cons: "Real price. Ridiculous after carry-on and other fees"
Pros: "Attendants were very friendly and flight arrived early."
Cons: "We were stuck on the runway for 30 minutes."
Pros: "Newer aircraft"
Cons: "1-1/2 hours delay, no reason was given."
Pros: "Ditto statements above"
Cons: "Ditto statements above"
Cons: "I have been on two Alaska Airlines flights on this trip. Neither had any form of entertainment. One flight was 6 hours long and offered to rent out ipads for $17."
Pros: "Promptness of flight"
Cons: "Cramped seating"
Pros: "Their staff was awesome as usual no issues with the flight ."
Cons: "So many bags that were suppose to go under the seat infront of you that weren't. So that those of us that boarded last had to wait while stewarts removed small carry ons. So that our one carry on that fit in the box but not under the seat could be stowed. It would be nice if the smalls bags that are to be stowed under the seat were. The family next to me had 9 bags in the over head. There were two adults and two children 3 and 4."
Cons: "Nicest people ever."
Pros: "Alaska airlines is absolutely wonderful. Friendly, happy and simple..."
Pros: "Roomy seats and plenty of legroom"
Cons: "The whole experience of making a connection in SEA detracts from the travel experience. There is little room for passengers to sit while waiting for their Alaska flight. It causes masses of people in the walkways, and makes it hard to walk through, or get out of the way for others. It may not be the airline's fault, but as I said, it detracted. I don't remember SEA being that overcrowded on previous trips. Our incoming flight was delayed due to weather. Again, not the airline's fault, but we were told we'd be able to make up the time and be on time in DEN. We were still late."
Pros: "Went very well. Not stupid"
Cons: "We were taken off the flight after boarding due to some ticketing issues with Emirates. The next flight was 3.5 hours later. This caused tremendously inconvenience, especially since we are both over 70 years old."
Cons: "Air Quality"
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "Everything was perfect !! Staff friendly"
Pros: "Great in every way"
Pros: "Excellent piloting and cabin crew."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "Love the inflight entertainment and the usb plug for phones. Flight left on time and go in a little early"
Cons: "Did not love getting charged $2 for headphones and the girl sitting next to me getting them for free. Super annoying"
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Pros: "The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating."
Cons: "Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year."
Pros: "App is good and convenient to use."
Cons: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."
Pros: "really helpful and friendly service and nice seats."
Cons: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Pros: "Quick boarding/unboarding."
Cons: "Wouldn't allow me on earlier flight, when there was room, without change fee"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Pros: "Friendliness of staff. Second flight was a newer plane - sweet!"
Cons: "For a long flight perhaps a little more in the snack department."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
Cons: "Excellent service excellent pilot"
Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Pros: "Plane and flight were ok"
Cons: "The restaurant in CHS took 15 minutes to tell me they didn't have what I'd ordered thereby denying me the chance to a real meal all day. I wish they'd put real meals back on the flights"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."
Pros: "The staff of the flight were very friendly and attentive. They were great!"
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Cons: "long wait and delayed flight"
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Pros: "Very professional and caring."
Pros: "plane had individual movies for free with each seat!"
Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."
Cons: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
Pros: "They had some weather in atlanta. So they drove us out to the runway and then we sat for 45 minutes with the engines off waiting to leave. I guess it is nice that they want to keep you safe. After missing our connector - they did put us up in a hotel overnignt. However we still had to pay extra for taxi back, parking an extra day at the airport, and extra meals. Oh - and the extra trip to detroit..."
Cons: "So after waiting 45 minutes on the tarmac - we left and headed to Atlanta. There we landed and waited because they had no gate for us. Then we finally got off the pane and ran to our connector which left without us. We were told they don't hold the plane for less than ten people. So the four of us don't matter. We sat and sat waiting...and then lost another day due to travel."
Pros: "nice snack"
Pros: "Landed safely"
Cons: "Last row of a cramped 18 row plane with seats that did not recline!"
Cons: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."
Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."
Pros: "All went as planned and expected. No thrill- like taking a Greyhound bus in the old days...gets you where you are going but without much pizzazz New seats and quite clean, but the new seats were very hard and uncomfortable after an hour."
Cons: "Somewhat claustrophobic and always wish the drop down tray table behind could be disconnected from my seat. When the passenger behind uses the tray as a set of bongo drums to keep beat with his headphones it is a pretty miserable trip."
Cons: "I'm not sure how you lose a bag on a direct flight from Atlanta to Denver, but Delta found a way to do it. They didn't even put my bag on the plane and had to send it with the next one coming. To their credit, they did drive it out to my house when it got here."
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Appreciate having movies available through wifi however didn't realize this until only an hour left in flight."
Pros: "great trip and crew"
Cons: "3+ hour flight with no TV/ entertainment"
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "Wonderful, again. Will fly American any chance I get!"
Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Cons: "Missed that flight because my finair was delayed at Helsinki"
Cons: "Small plane"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "GSP easy to navigate- easy option for WNC travelers"
Pros: "Flight was on time through United since we had to be rescheduled from our original flight with American."
Pros: "The plane was sleek and clean. I had a good amount of room even in coach!"
Pros: "The crew were as nice and accommodating as they could be considering the situation."
Cons: "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."
Cons: "Flight was delayed and then extended by 2 hours due to weather."
Cons: "Uncomfortable seats Crying child"
Cons: "The flight was 3 hrs late, of which 1.5 before boarding, and almost 1.5 stuck in the plane."
Pros: "N/A flight was cancelled."
Cons: "Flight was delayed and finally cancelled."
Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Cons: "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."
Pros: "Pilots avoided turbulence for flight."
Cons: "Music reception was very poor on flight. had trouble accessing Wifi."
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Pros: "Very friendly staff"
Pros: "The plane was new on the interior and comfortable."
Cons: "3 hours late."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "I liked sitting next to my friends."
Cons: "Lack of leg room"
Pros: "They showed American ninja warrior."
Cons: "Everything. The flight was delayed greatly even though the plane got to Chicago only slightly late. Then they make us board and just sit in the plane for an hour. Then finally we start moving, the plane is uncomfortably hot even with the air blowing on me, the flight attendants look like they hate their life, it was honestly horrible and I will never fly with American Airlines EVER again."
Cons: "The service was terrible, 4 hour traveling and not food."
Pros: "Had more leg room."
Cons: "The delay in the flight. The extended boarding process."
Pros: "the entertainment was good. Loved the free wifi. Loved the complimentary drinks"
Cons: "The flight took 45 mins to depart after the scheduled time. The flight attendance were super rude. The pilot was not easy on the landing or how he took off. First flight ive ever felt sick on."
Pros: "A free airline ticket!!"
Cons: "I did not like the fact that American Airlines cancelled my 17 Yr old neice's flight from Dallas to Denver over a thing called "timed-out". And had her sleep in a room with a cott instead of a hotel room. And the fact that we as customers pay good money for tickets only to be subject to the airlines way of business. It is absolutely unacceptable!"
Pros: "Very comfortable First seat on the E75. Lots of space."
Pros: "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
Cons: "LAST RED EYE FLIGHT WAS CANCELLED"
Cons: "Im still in dallas.....very angry"
Cons: "Zero flexibility"
Pros: "I fly alot! I have never been on a plane that was so shaky from take off. No wind nothing crazy effecting the pilot. It felt like maybe it was his first flight"
Cons: "My flight was severely delayed and my family was improperly informed"
Pros: "On time and good price""
Cons: "Don't like the communist inflight movie choice shown? Other option than pretzels for snack?"
Cons: "AA cancelled it. With no compensation. I had to drive 1 hour to different city to depart . Destination was 2 hrs away from original one. Had to have someone to pick me up. They had to drive 4 hours . I had very important event I could not miss. No explanation was given about the reason of flight being cancelled."
Pros: "Flight delayed provided snack in terminal at gate."
Cons: "Flight delayed three hours"
Pros: "The flight staff was efficient boarding people and were pleasant despite the close quarters, full plane and bumpy turbulence."
Cons: "The boarding crew woman was completely and unnecessarily rude. I have a small purse I had gotten out of my backpack to get my boarding pass that she insisted I put back in my backpack before loading. I understand the concept and reason for the request but the manner in which she did it was so uncalled for. I don't recal a time in which I've been spoken to in that manner in a very long time. While I was doing it (it took literally 5 seconds), she was screaming at me to walk over to the side and lose my place in line. After I quickly put it in she screams it must go in all the way, which it was. There wasn't even a bulge from it and it closed with ease. I'd be happy to provide a picture of my small backpack/purse."
Cons: "I was dissappointed in the additional baggage fees for checked bags and then have to watch people fight for carry-on baggage space. Ridiculous situation airlines have created. Plus flight was delayed because of mechanical problems coming back. But in flight was comfortable and well done."
Pros: "Absolutely nothing about them. By far worst experience ever."
Cons: "The staff talked to me in a condescending voice. First flight I called the airlines and asked simple questions on what time we should be there and the process. Then we get there by said time and they said she missed her flight. Keep in mind I have a one hour each way drive to lax. Came the next day 3 hours early to stay in the line 3.5 hours and the line was short! They let people cut us left and right and the staff was rude on the phone and there. I lost ANOTHER work day dealing with them. They said she was on standby for next flight 3 hours later only to get to the gate and they said they NEVER EVEN PUT HER ON THE LIST. then she got put on the next flight 3 hours later to get told it was a full flight and so she waited another 3 hour flight and finally got on... on top of the stress I went through, the work I missed out on, the drive and gas it took to get there, her first day of her Job was the next day after that mayhem! It was absolute chaos. I can honestly say I hate that American airlines and I don't think it's right. The person next to us also had a horrible experience with them in the line next to us. She missed her best friends wedding due to three disorganization and horrible service.... SHE WAS SUPPOSED TO BE A BRIDESMAID!!! I wrote the company.... but I expect no return or respect from them if I can't even get that from their condescending customer service "manager" ABSOLUTE WORST EXPERIENCE EVER!!!!!"
Pros: "Able to get good flights from regional airport"
Cons: "Had to check carry on at jetway and flight was rough"
Pros: "Professional, punctual good flight"
Cons: "Like on domestic flights limited service."
Cons: "Had to check my bag because they ran out of overhead bin space."
Pros: "Customer service rep was very empathetic."
Cons: "AA canceled my flight three hours before departure, and were unable to provide a reason or rebooking when I called, resulting in me missing a close friend's wedding. Never will be using this airline again."
Pros: "Food was great and unexpected"
Pros: "It was fine."
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Cons: "Very turbulent flight"
Cons: "Plane sucks. Too small and poor seats. Better snack selection."
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Pros: "Seats tip back pretty far, without cramping up leg room for the person behind you too much."
Cons: "The passenger behind me was playing games on the screen on the back of my seat. So, my seat was constantly being tapped and it was more difficult to sleep."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "leaving on time"
Cons: "Crew's facial expression were upsetting to see since they looked unhappy. Should I be worried about my flight?"
Cons: "Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "Flight departed on time and landed ahead of schedule."
Cons: "United baggage check in at Orlando Airport was chaotic with huge crowds, inattentive United staff ignoring passengers, and a baggage conveyor belt that was broken down."
Cons: "It was super cold. Miserable."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Boarding and landing ahead of schedule"
Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "The pilot apologized profusely for our delayed departure, and offered us free in-flight TV. He made up time, and we arrived only 30 minutes late (take-off was delayed over an hour)."
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "Suitcase arrived at the carrousel on time , much better than Houston."
Cons: "Delayed and got downgraded without refund of difference"
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "This leg of my journey was fine. Sat in the middle seat. Was able to sleep most of the way."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Good crew"
Cons: "The usual. - crowded, smelly"
Pros: "The seats had plenty of leg room and I enjoyed the movie selection"
Cons: "The food left much to be desired"
Pros: "Crew was great"
Cons: "Great aircraft!"
Pros: "Flight was on time; both ground and flight crews were pleasant and efficient."
Cons: "They were out of ginger ale, my beverage of choice :-)"
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Pros: "Flying in America gave me no problems. Things only got terrible after we left Denver."
Pros: "Service was good"
Cons: "Delayed several hours waiting on a part to fix the engine. The aircraft was too warm. I sweated the whole flight."
Pros: "The service was food"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."
Pros: "They sent me a text message telling me it was canceled"
Cons: "Unfortunately, despite the text message saying the flight was canceled, the ANA ground staff in Taipei that we talked to assured us it was not canceled. But it was. And so ensued 24 uncomfortable hours of pain. Thanks, United."
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Cons: "Bad snacks. Need biscotti"
Pros: "It was a quiet and smooth ride."
Pros: "Crew was nice and friendly."
Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "I didn't like how long the flight was, but that is not up to anyone to decide. I liked my stayed in the airplane."
Pros: "Alcohol was a decent price"
Cons: "Little more leg room but I understand how budget airlines work"
Pros: "Friendly crew!"
Cons: "Cramped up like sardines on plane! No room or reclining chairs!"
Cons: "Plane was filthy dirty!! My tray in my seat had food and who knows what all over it!!"
Pros: "Fairly friendly staff. Could be better"
Cons: "1.5 hrs late each way in departure. 4 or 5 diferrent reasons given. That seems pretty consistent except for 1 one way of three flights with frontier this year. And mostly disgusted with the baggage/stroller crew next to us as we boarded and waited an hour to leave denver. A big white guy with brown hair was literally tossing chairs and strollers down his ramp. They were bouncing n I seen a wheel fly 20 feet in air, which he broke off of a stroller."
Cons: "The change of flights. Had to stay in airport overnight!"
Pros: "Comfortable seats and friendly crew."
Cons: "* Lack of information on what ended up being almost a one hour delay from the departing gate. * Sat on tarmac for 20-30 minutes waiting for a gate to open up."
Pros: "The staff was so kind and made the trip fun, very fast flight but so enjoyable. I honestly will not fly another airline if frontier is available. And best of all it was inexpensive... other flights were pushing 500$ and I got this ticket for 200$ overall great experience!!"
Cons: "Only thing was I couldn't buy a drink with cash which is all I had on me but I think that's every airline so nothing frontier specific :)"
Cons: "The additional fees for everything."
Pros: "Clean roomy planes. Professional helpful polite flight attendants. Smooth ride. Easy on and off. Comfortable seats. Ontime!"
Cons: "Only water offered complimentary. Charging for a carryon bag. charging for an early seat selection."
Pros: "I didn't like anything except for getting to my destination in one piece."
Cons: "I will never fly Frontier again. The stewardess on the first leg of the trip was very rude to the people seated in front of me. They were unorganized and they nickel and dime you to death. who makes you pay for your seat? Frontier. They emailed me five thousand emails about checking in after I checked in. They want to charge you three dollars for a soda. It is not customer service. Having a survey for customer happiness is stupid when they aren't working to make the customer happy. It has become evident that airlines do not care about their customers anymore. I mean if you are going to make us pay for everything then at least be polite. And on the return flight we had to sit for a half hour and wait while they moved another plane that was occupying out gate."
Pros: "The crew was friendly, that was the only positive thing. Had to wait on the plane for 45 minutes before deboarding. My luggage was specified "oversized" and set aside without my knowledge. The seats were horribly uncomfortable and would not recline. Baggage fees are ridiculous. I'm avoiding Frontier at all costs in the future."
Cons: "8 hour layover in airport, 2 hours holdover inside plane cabin on departure flight. On return flight 2 hour hold in cabin on tarmac while other frontier plane waits to take off. They were still cleaning up their mess a week later, claiming issues were due to weather while pilots admitted otherwise and all other airlines continued to fly with no issue. I will avoid this airline in the future, its not worth spending a little less to risk your vacation. Also if you have back problems none of their coach seats recline they are so cheap."
Pros: "All good."
Cons: "Nothing was below an excellent"
Cons: "Our flight out of Denver got CANCELED along with a whole bunch of others. Seems there were having crew issues, not the BS reasons corporate was saying. Lots of stranded people in Denver. We stood in line for 3 hours to get a refund. (we decided to go with another airline, some people had been stranded for a week!) One sad items was a soldier had been on deployment for TWO years and was trying to get home. He had been stranded since Friday (it was now Monday). The agent just shrugged and said get in line. Frontier should have booked him on another airline! Finally, a lady in line heard of his plight and bought him a ticket right there on the spot! (on another airline of course). SHAME ON FRONTIER. We will NOT fly them again! #NEVERFLYFRONTIER"
Pros: "I was supposed to fly to Denver at 2:00 today, and I'm still stuck in Cleveland!!! Not sure when I'm gonna get home!! This is utterly ridiculous!!!"
Cons: "Flight was cancelled and I was told my only option was to wait 5 days or take my money back. Frontier refused to help me get on another airline to get to my destination. So I end up with a $150 refund and a last minute flight that costs me $600. Terrible customer service. Any other airline would've put me on another flight. never using Frontier again!!"
Cons: "It never got off the ground! Frontier didn't try to reach out about the cancellation before hand. TERRIBLE customer service! So disappointed!!"
Cons: "Plane was too hot"
Pros: "Cheap price"
Cons: "4 hour delay and terribly uncomfortable plane."
Pros: "Crew was polite"
Cons: "Staff tried to make me pay for two carry-on's for one bag and one purse--totaling to $90. You have to pay for soft drinks. Generally bad experience and a rip off."
Pros: "The prices were reasonable."
Cons: "Check in personnel didn't arrive until and hour before the flight was scheduled to take off which left myself and every other passenger waiting in line for over an hour. The new seats look very nice, but are just hard plastic covered in faux leather leaving passengers with an uncomfortable experience. They did not recline, which wouldn't have been a problem if the tray tables weren't the size of an iPad mini. The seats were so close together you couldn't even rest forward onto the tiny tray tables without hitting your head on the persons seat in front of you. I am by no means a large person at only 5' 3" so I can only imagine how awful it was for tall people! For a three hour plane ride it would be better to go with any other company."
Cons: "They changed gates and there were no signs or announcements. We would have missed our flight if I hadn't searched out an airline employee and asked."
Pros: "A very smooth flight and landing"
Pros: "Everything except one issue."
Cons: "The handle on luggage was broken by baggage handlers at TYS airport when arrived in Knoxville, TN"
Pros: "Equipment was relatively new so no issues there. Orderly boarding and clean cabin. Flight crew did a superb job! Cabin crew were polite and accommodating enough. Gate agents were efficient and friendly, Can't comment on the quality/quantity of food or beverage as I opted not to give them any more money, Make sure to download the Frontier app on your device BEFORE boarding or you will have NO entertainment available! The entertainment is complimentary but there's a charge for internet."
Cons: "I had discovered the carry-on bag charges AFTER purchasing the ticket online which is a bit underhanded. My 'bargain' ticket was now the same price as every other airline plus the 'privilege' of food and beverage purchase whereas all the vanguard carriers still offer free carry-on, snacks and soft drinks. BTW unless you're drunk or completely exhausted, don't plan on getting much sleep: the seats were made with some of the thinnest padding I've experienced and you might get 3-4 inches of recline, IF you can locate the lever! IMPORTANT!! If you don't order THE WORKS pkg ($55) when you INITIALLY pay for your ticket, which includes refund waiver along with check-in, carry-on and seat choice, you're stuck with THE PERKS ($45) which has all the above EXCEPT the refund waiver. The refund fee is $99! You can do everything a la carte, but will cost more beyond 1 bag. BTW, do it all online or you'll pay more at the airport. All in all, absolutely fine for the price if you have a personal sized item (i.e. up to a small backpack) but a standard size carry-on or check-in will definitely put a wrinkle in your flight budget!"
Cons: "Rude lazy attendants. No effort to offer even water to me on a two hour flight. All they wanted us to do was clean up trash to make their job easier. Nickel and dimed and this kind of service?????? Also didn't need a repeated 15 minute sales pitch for a credit card!"
Pros: "Personnel were great"
Cons: "Luggage took over an hour"
Cons: "50 minutes late with no warning"
Pros: "Steamboat Springs, CO There were many CUBS fans on this flight! Good to leave rainy Chicago & arrive in dry Denver! Even though the plane was late, I was still able to catch my Alpine Taxi to Steamboat!"
Cons: "There should be a way to know when the bathroom is available!"
Cons: "They lost my baggage and I had to show up on set without any of my stands, tripods or steadicam which made for a terrible start to a busy week of filming."
Cons: "Riding on an American airlines is like spending a few hours in prison. The worst is Spirit arilines, where they do not even provide free water on a four hour flight. Frontier airlines is only one step above because they will give you water. The seats are too tight, not enough leg room. I'm 6'2" and 230 lbs. You buy a ticket for a reasonable amount, but then you get hit with the unreasonable add ons: you want checked bag $35, carry-on baggage $45, you want to sit together $25, and on and on. Let me not forget, I need a boarding pass to get thru security to get to the gate to catch the flight I have paid for, $5. I'm looking for an airline that puts people before profit.#AMERICANAIRLINESSUCK"
Pros: "Arrived early. Friendly crew."
Cons: "Baggage fees."
Cons: "Replacement flights would have required us to lose two days and spend the night in Denver - not our destination"
Cons: "The A/C was blasting and it was much too cold! I like to stay cool while in flight, but this was beyond cool. Also, the flight attendants served the guy in my aisle SEVEN bottle of Vodka! He was loud and obnoxious on a 7 Am flight :("
Pros: "Good Fly, nice atention and good landing"
Cons: "the seats do not recline"
Pros: "very warm staff"
Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"
Pros: "Wellllllll it didn't crash I guess that's about it"
Cons: "An hr delay, only one working bathroom, rude staff, late 45min wait for checked bag. Overall got to my destination in Denver about 2 hrs late."
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."
Pros: "Seats were wider than most airlines and there seemed to be a couple of inches more legroom, but the seats were thin and not very comfortable."
Cons: "Unexpected fee for carry-on baggage. Who ever heard of being charged for a CARRYON? The airline provides no service with carry-on luggage- all the work is done by the customer."
Cons: "Paying for a carry on bag"
Pros: "It was fast and easy"
Cons: "I ended up paying over 180% of my ticket price for this trip because of extra fees. No thanks, Frontier. I'll fly other airlines where the cost of the trip is clear from the start."
Pros: "The price was cheap. Boarding was easy. Pilots were very nice."
Cons: "No entertainment. Have to pay for everything even just water which makes no sense. Crew did not want to be there and was not helpful. Took forever for people to get off much slower than other flights."
Cons: "Another subpar experience with frontier and my last"
Pros: "It left on time"
Cons: "The chairs are like torture devices. They replaced their humane, padded chairs with these ultra slim hard plastic ones that don't recline so you're stuck sitting at a 90 degree angle with basically no padding so they can fit more seats on the plane with tiny tray tables. I'd like to see the CEO spend a couple of hours in one these. I'll never fly Frontier again because they've completely lost touch with the concept of treating customers with dignity."
Pros: "When it was over"
Cons: "Even though the ticket is cheap, you have to pay outrageous prices for literally everything else. You have to pay to reserve a seat (any seat) otherwise they can separate your family on the plane. You have to pay for drinks (even water) no matter how long your flight. You don't get a free carry on bag and if you don't book the bag before you get to the airport it can cost you north of 45$ to check it. The accommodations themselves were not great. The chairs have no cushioning, don't recline, are so close together that I couldn't cross my legs, and the tray table is 4 inches wide and couldn't even hold my laptop. The flight attendants on both flights were extremely rude and ran into me with the drink cart twice. One of the flight attendants when asked if the AC would be turned on since the flight was pretty warm asked if the woman wasn't just having hot flashes. She was upset tingly abrasive. The flight was delayed on the Tarmac for over an hour because the team couldn't load the baggage on the flight. The flight team didn't give us any explanation of the delay beyond that, they didn't update is on the expected time delay and they never apologized for the delay. When we did finally get going the flight crew was very rude with asking people to sit back down. Worst of all was that after all of that they lost my luggage. Despite a 2 hour layover and 1 hour delay at the gate specifically because they weren't done loading the luggage Frontier couldn't manage to get my luggage from gate 42 to gate 44... The whole experience was awful. I would never fly with them again no matter how cheap the ticket."
Cons: "This was the oldest plane I had been on in quite a while. The tray tables where half the size of the regular ones and metal. There was hardly any legroom. There was absolutely no entertainment options. No Wi-Fi on the plane. And you had to pay for any snacks and drinks. Although I did get a great amount for the cost, I would have paid a little extra to fly a different airline in order to have Wi-Fi and entertainment options."
Cons: "Flight was delayed 3 hours, then we boarded the plane at 1:46AM. Only to have the flight cancelled. After 45min on the plane we had to get off and wait until 3:45AM to find out what the next step was (rescheduled for 11:30AM). Overall the communication and transparency around this ordeal was handled terribly. Staff had no plan to deal with situation, provided helpline numbers were useless, email/text communication of the rescheduling was nonexistent All of this is not even getting into the cheap service and setup of the flight itself. Will not be flying frontier again"
Pros: "N/A for food or entertainment"
Cons: "Spend the extra money & book with another airline! Staff was rude & contradictory on policies. Was charge for checkin baggage for a skateboard!?! Ridiculous. There was no sleeping in these uncomfortable seats. Flight late. And was an hour wait for luggage."
Airlines flying from South Carolina to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Colorado
Masks required on board, masks provided on flights from South Carolina to Colorado
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Colorado
Testing for antibodies, testing for symptoms for flights from South Carolina to Colorado
Waiving of change fees. Search flexible flights from South Carolina to Colorado