Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Kailua-Kona
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Scores according to KAYAK customer reviews
Cons: "Flight 4 hours late."
Pros: "Love the service from the crew , very Polite and courteous"
Cons: "They don’t offer the Hawaiian Mai Tai’s on the flights to Hawaii"
Pros: "Air terminal was great. Rapid TSA throughout. Effective flight attendants."
Cons: "Food was marginal. ENTERTAINMENT was self provided."
Pros: "The crew is very kind an helpful , the seats are comfy and flight was nice and smooth and got to destination early ."
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "The check in process was smooth"
Cons: "The business/ first class seats are very uncomfortable ( limited by design) The food choices limited, worse than microwaved TV dinners"
Pros: "They were friendly."
Cons: "All pluses."
Pros: "Captain was great!!"
Cons: "Delayed for no reason. Poor agents in Charleston, as always."
Pros: "On time"
Pros: "Missed floght"
Cons: "Alaska overbooking to 107% (TSA’s explanation) at security checkpoint D at SFO FROM 10-1am caused many missed flights and many disgruntled passengers due to TSA agents being incredibly in hospitable."
Pros: "The crew was good"
Pros: "Cell phone charging ability. Inflight WiFi. Great hot tea!"
Pros: "I liked that we were going to Hawaii."
Cons: "No entertainment no food only 1drink service. Staff seemed generally unhappy and burdened by passengers."
Pros: "Loved that we arrived early and were provided delightful snacks and complimentary drinks."
Pros: "Flight was on time and arrived on time"
Cons: "No free entertainment options for a six hour flight"
Pros: "Everything was super easy from booking to boarding"
Cons: "They ran out of food after the mid section of the plane. Very little water and beverage service offered for a long flight."
Pros: "The crew on the plane was so great. Really friendly so helpful. I wish I could remember all their names but Ken really stood out. He was such a happy and kind steward."
Cons: "This plane was on the old side. But still clean and the crew was great."
Pros: "Alsaka rocks. They we lovely from check in to the get off on to the tarmac in Kona. Got to go out the back door or the plane."
Pros: "Flight on-time. Comfortable seating. Great service. Able to pick seats and check-in early. Tailwind so arrived very early."
Cons: "Precious twins right behind us. Screamed the whole way home."
Pros: "Pleasant flight"
Cons: "NO WINDOW SEAT! Bummer!"
Cons: "Please keep the restroom cleaner, thanks!"
Pros: "The promotions and the employees customer service."
Cons: "Couldn't find a thing to complain about, no matter how hard I tried!"
Pros: "The friendly crew"
Cons: "Would like to have gluten free good amd snacks avsilable"
Pros: "Drink service was often"
Cons: "Boarding was very unorganized so left late"
Pros: "The crew were very curtious."
Cons: "Tge entertainment part could be much better."
Pros: "Everything! Leg room, friendly crew, good food. Easy check in."
Cons: "Not applicable"
Pros: "tablets were perfect for my seven year old."
Pros: "Lots of room & the meal was a pleasant surprise"
Cons: "I REALLY could have used internet/wifi and a 110V power outlet - just about everybody else has one or the other or both."
Pros: "Staff was friendly all the way around from counter to flight crew."
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Pros: "Flight attendants could not have been nicer.. highly recommend"
Pros: "The crew were very nice and accommodating."
Cons: "You had to pay for food for a 6 hour flight, come on. You had to pay for a tablet to watch movies or tv, Come on. The seats felt thin and for a 6 hour flight, Come on. This is from Sea-tac to Kona."
Cons: "I made the mistake of wearing shorts and a t-shirt. Would have loved a blanket but they don't have any. The crew did ask for the temperature to be increased a bit though. Just a quibble...."
Pros: "Exceptional flight crew - attentive and friendly."
Pros: "Punctuality was excellent! Crew was good. Seats were comfortable."
Cons: "There is no entertainment provided and the Wi Fi didn't work at all!"
Pros: "Great service"
Pros: "I loved the extra room for feet. And the size of the overhead storage I loved the chocolate treat And the cheery steward chatter on the overhead speaker Best flight experience in many moons Looking forward to next Alaska experience"
Cons: "My seat 12 A. Had no window"
Pros: "The power outlet..."
Cons: "that it didn't have tight enough holes to hold the plug in place (it would keep falling)"
Pros: "Cabin crew were very nice."
Pros: "the upside was that legroom was ok--i'm 6'2". plane did leave on time."
Cons: "1) not that alaska does any worse than others, but boarding is increasingly unpleasant. 5 grades of 'rewards' groups boards, then children, then military, then the elderly, etc. by the time people who paid full fair for their tickets board there's no overhead space left. by charging for any checked bags, the airlines are creating a very stressful and disorganized boarding experience; 2) the ambiance is just dull: cheesy music, dull, grey colors, poor lighting, etc. it just feels as if you're in a space designed by someone with no taste--and this is from the company that bought and killed virgin!? 3) the food is the same cheese plate and tapas plate i get on other airlines. 4) no special greeting upon boarding. it wouldn't take much to make the entire experience pleasant, but alaska and others don't feel the need to make the effort."
Pros: "Quick boarding, good seating I didnt assign. Quick in flight beverages offered food,entertainment."
Cons: "Had to purchase food,entertainment, 2/3bathrooms for coach all in the back of cabin none in middle or front."
Pros: "Accommodating to pets on board. Very helpful attendants and friendly staff overall. Always pleasant to call Alaska bc they are personable."
Cons: "I spoke with someone a month in advance and reserved seats, and booked a pet. The night before our flight I requested wheelchair assistance online. When we arrived they didn't have us down for assistance, didn't have record of the dog and had switched all our seats so we no longer were together or had an aisle. They rectified as best they could and were, again, very friendly. Just somehow miscommunication between the lines."
Pros: "I am a flexible, thin, 5'0" person and had a hard time sitting on that plane! Ugh. I don't know how bigger people make it through the flight."
Pros: "Crew was top notch"
Cons: "Waiting for late ppl.to board. I get there 3 hrs early because it's considered an international flight. Left an hour late. Not happy about that."
Pros: "Love the charging station on every seatback, friendly crew and healthy snacks."
Cons: "Wrapped glassware in checked in luggage. Glassware looked so broken as if someone jumped on the suitcase. Never saw crushed glass like that."
Pros: "I paid for first class and was pulled out of line and told was being moved not asked this happens so many times when I fly alone is embarrassing and not comfortable as I pay the same as them they should have done earlier. also first class wasn't much different as people were coming up non stop for bathroom not sure why.... not to be picky but is not like that on other"
Pros: "Direct flight. Yummy ginger cookies"
Cons: "Limited food choices on a flight that was not really late."
Cons: "Free TV shoes were extremely limited. Virtually nothing complimentary to watch for 5 hours"
Pros: "We landed safely"
Cons: "Out of everyone’s control Mother Nature"
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "The flight was on time!"
Cons: "Take off on time"
Pros: "I wanted to fly to Minneapolis. After the rain, water dripped from the ceiling."
Cons: "Pilot and flight attendants should better inform us. They should speak into the microphone more slowly and more comprehensibly so that foreigners can understand them."
Cons: "My screen wasn’t working. It would have been great if it was."
Cons: "Late departure in both flight segments and finally missing baggage. Buying KLM and Air France and have odious Delta instead... Too bad to represent America."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"
Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Pros: "Crew was amazing"
Cons: "If you could figure out how to get online wifi..."
Cons: "Very slow plane turnover."
Pros: "The crew was nice"
Cons: "The food"
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "It is only a 40 minute flight how bad can it be. No in flight entertainment or beverage service, there never is, no time. Understandable"
Cons: "As with any flight since they started squeezing seats tighter, I am over 6 foot so there is no such thing as being comfortable!"
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "The whole crew was great and very accommodating"
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Cons: "Dripped on!!!!!!"
Cons: "Wifi didn't work the entire flight"
Cons: "Being late"
Cons: "It was perfect, left on time, arrived early!!,"
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "Crew was very good I would say that 5"
Cons: "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "The crew were so polite and happy!"
Cons: "Those seats! UGH!"
Cons: "Got in over an hour late. 140am"
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "Clean plane, really friendly staff, flight arrived 45 minutes early much to my surprise. I'm used to flying with cheaper airlines, I won't be doing that anymore in the future."
Cons: "Delay on return flight"
Cons: "No entertainment"
Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "on time. great flight attendnant"
Cons: "No food or beverage service"
Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."
Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "The crew was friendly and boarding was easy."
Cons: "didn't provide snacks. They took a long time to retrieve the luggage that was checked at the gate."
Pros: "Delta provides the best service I can think of. Even the babies in economy class stopped crying right after they realized they were flying with Delta. :)"
Cons: "I wish they would provide more entertainment options even for shorter flights. Let's all have free internet. Come on, it's 2016. Even for 20-30 mins free internet per flight would be great."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Pros: "Everything was fine Food entertainment"
Cons: "Because the flight was delayed a whole day and night I was exhausted. I have been trying to get the $200 delayed trip rebate. I was given no instructions on how to do this finally after speaking to a travel agent I got a phone numbers I could call. Called and was told what web sight to go to. Filled in still waiting for a reply a day later. Not happy. I dout that this write up will get any response. The"
Pros: "I liked that I didn't have to pay for a carry on and the blanket they gave me in flight to stay warm it was a great flight."
Cons: "Only dislike was that the flight was ending other than that no problems"
Pros: "The crew was amazing and very personable!"
Cons: "Gate agent was cold rude and incompetent"
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Cons: "I almost lost my coincidence with the other flight"
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Pros: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Like the multiple USB charging outlets and the mobile device holder on the backrest"
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Yes! The crew was amazing! The seat was perfect!"
Cons: "It was very cold on the plane."
Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Pros: "I liked absolutely nothing about my flight to Richmond."
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Cons: "Wifi didn’t work."
Pros: "The boarding process was not complicated and my moved along in an orderly fashion."
Cons: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."
Cons: "The seating was not good middle seat I like windows"
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."
Pros: "Lots of leg room for such a small plane."
Cons: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Pros: "the seat was incredibly uncomfortable, however the crew was fast, friendly, and extremely efficieny"
Cons: "the seats barely recline and were lacking sufficient cushioning for the bottom, my tailbone area was very sore after the flight"
Pros: "Everything was very smooth and pleasant overall."
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Pros: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Cons: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Cons: "The plane arrive almost 2 hours late then there was a 2 hour delay due to weather. My daughter was traveling to Italy so missed her connecting flight by 15 minutes. She did get put on another flight a couple hours later but had a 12 hour layover in London which made her miss a full day of vacation."
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Cons: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."
Cons: "Not enough food to feed all passengers and the service was very slow."
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "The food had no taste and cold. The seats are not comfortable enough for a long trip."
Pros: "Arrived early, friendly crew, good exit row seat."
Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Pros: "Once again, another good and on time flight with American. I was once again surprised."
Cons: "Landing was ROUGH"
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."
Pros: "The gate agents did a good job of making sure the boarding process was organized, despite confusion with two Chicago-bound flights departing from the same gate in a short window. Delay was communicated far enough in advance that I didn't travel to the airport until it was necessary."
Cons: "The flight was delayed 3 hours due to the incoming aircraft, but nobody at the gate or onboard offered any explanation or even acknowledged the delay. The aircraft did not handle turbulence well at all... one of roughest flights in recent memory despite avoiding weather. Wifi had weak signal (on a 70-person jet!) and the streaming entertainment did not work the entire time... it either did not load or I got an error message."
Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Cons: "I took the bus from Ohare to Gen Mitchell airport because of delay at Ohare. No crew, again."
Pros: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Pros: "Once arrived all was fine. Once arrived all was fine."
Cons: "Being Over hour late. Updates kind of slow. But really hot on the plane"
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Pros: "Flight in air"
Cons: "Take offs and landings"
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Pros: "I liked the smoothness of the flight"
Pros: "Complimentary First Class."
Cons: "Clean plane better"
Cons: "Older airplane with ragged seats; food wasn't very good"
Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Pros: "Crew did the best they could."
Cons: "Flight was repeatedly delayed and until it became impossible to make my connection. Everything is rebooked and I haven’t left yet."
Cons: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Pros: "Fantastic service and very poloce staff."
Pros: "Everything was very good"
Pros: "A bit more leg and knee room."
Pros: "On time schedule!"
Cons: "They never have enough food selections in First Class"
Pros: "The gate was right next to the one I flew in from."
Pros: "Quick boarding and on time take off"
Cons: "Nothing to report!"
Pros: "Friendly crew. Crew was very positive and helpful despite the delay."
Cons: "Flight was delayed 2.5 hr. To use the entertainment you have to download an app, but in order to download the app you have to pay for wifi."
Cons: "Small plane"
Pros: "The entertainment selection was great!! The crew was great!"
Cons: "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
Pros: "Boarding was earlier than schedule."
Pros: "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
Cons: "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
Pros: "Flying first class"
Pros: "Pilots ability, cleanliness of jet, gracious cabin crew"
Cons: "Wish it was a larger aircraft with more comfortable seats"
Pros: "Crew great"
Cons: "Wi-Fi charge sucks"
Pros: "Plane took very late. No air conditioning for quite a long time before airplane took off."
Cons: "Never seems to happen to me on other airlines"
Pros: "The service"
Pros: "Boarding went smoothly."
Cons: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Cons: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Pros: "all went well...no issues"
Pros: "Flight attendants were friendly."
Cons: "The most uncomfortable seat I have ever ridden on a flight. My back and posterior were in pain for over a day after the flight. Terrible treatment of passengers to pack a few more people in like cattle. Thinnest seats I have ever seen that felt and looked like hard plastic. This was an Embraer 175 jet...will never fly on one of these again. Had a hard landing in excellent weather. Flew the same route back to Charlotte on an American Airlines A320...these seats were comfortable and the landing was smooth even with a 20mph crosswind."
Pros: "Delayed Flight, late flight attendant that delayed flight 1.5 hr. Causing many to miss overseas connections. Changed arrival terminal."
Cons: "Explained flight delay due to one attendant not showing up. Needs to be a better back up system."
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Pros: "No long waits. Smooth travel."
Pros: "Uneventful. Pleasant staff."
Cons: "Airplane seats, they're never very comfortable. Unfair to have to pay more for exit row. Headrests and seats are just not pleasant."
Pros: "Service/flight attendants were great. Flight was smooth mostly. Space was good as nobody next to me. Flt from YYZ via ORD to SFO misplaced my luggage and got it the next day."
Cons: "ORD to SFO was very turbulent and luggage didn't make it. Seats tight in middle for ORD to SFO"
Cons: "Customer service preflight was atrocious. I will never fly united again"
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Pros: "They lied"
Cons: "The delays all day!"
Pros: "On time quick flight"
Cons: "Snack not much. No entertainment. Not much legroom."
Pros: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Pros: "Everything no line Quick best ride I ever had Thankyou"
Pros: "Everything went smooth."
Pros: "Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport."
Cons: "Aircraft is tiny and seats are narrow."
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "Wine was good and generous pours were nice."
Cons: "Turkey was terrible never offer it again. Bread was stale. Get better coffee"
Pros: "Flights were on time..."
Cons: "Complimentary wifi was on the fritz"
Airlines flying from South Carolina to Kailua-Kona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Kailua-Kona
Masks required on board, masks provided on flights from South Carolina to Kailua-Kona
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Kailua-Kona
Testing for antibodies, testing for symptoms for flights from South Carolina to Kailua-Kona
Waiving of change fees. Search flexible flights from South Carolina to Kailua-Kona